Every review we hold for the Knightbridge office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotGreat Agent Dele: A Last-Minute Lifesaver
I had the pleasure of working with Agent Dele recently, and I must say, the experience exceeded all expectations. After being let down by other agents, Dele stepped in and worked tirelessly to secure a place for me at the last minute. His professionalism, kindness, and unwavering politeness were truly commendable throughout the process.Dele's dedication to ensuring I found the right place, despite the time constraints, was evident from the start. He listened attentively to my requirements and preferences, and he went above and beyond to find options that suited my needs perfectly. His responsiveness and proactive approach were incredibly reassuring, especially during what could have been a stressful time.What stood out most about Dele was his genuine concern for my well-being and satisfaction. He consistently kept me updated on progress, addressed any concerns promptly, and offered valuable insights to aid in my decision-making process. His attention to detail and personalized approach made me feel valued as a client.In addition to his professional expertise, Dele's warmth and kindness made the entire experience pleasant and stress-free. He navigated negotiations with grace and professionalism, ensuring a smooth and successful outcome. I cannot thank him enough for his hard work, dedication, and exceptional service.In conclusion, I wholeheartedly recommend Agent Dele to anyone in need of real estate assistance. He is a true professional who goes above and beyond to deliver outstanding results while maintaining a genuine and personable demeanor. Thank you, Dele, for your invaluable assistance, I am truly grateful for everything you've done.
Chloe · 26 February 2024
Agent replied · 28 February 2024
Thank you Chloe for such kind feedback about the professional and pleasant service you've had from Dele in our lettings team. We are thrilled to see this and your five star rating. Thanks for taking the time to share here and for your custom, it's really appreciated by us all.- Ruth, B&R
★★★★★ 5/5
TrustpilotGreat Manager Dele Lawal
I had the pleasure of working with Dele as my agent, and I cannot recommend him highly enough. From the initial stages to securing a place to live, Dele was nothing short of fantastic. He provided clear guidance throughout the entire process, ensuring that every step was transparent and easy to understand. His professionalism and dedication made the experience seamless, and I am incredibly grateful for his assistance. If you're looking for an agent who is committed to excellence from start to finish, Dele is the one to choose.
Theo · 26 February 2024
Agent replied · 28 February 2024
Hi Theo, thank you very much for telling us of your excellent lettings service experience which Dele and all the team here are thrilled to see. We appreciate you sharing a five star rating and are really glad you've such a great experience with Benham and Reeves.- Ruth, B&R
★★★★★ 5/5
TrustpilotSupportive
Shali and Darcey were quite supportive in the entire process.
Clement · 8 May 2026
Agent replied · 11 June 2026
Hi Clement, we're pleased to hear you've had such a good service experience from Shali and Darcey in our lettings team, thanks for your custom.
- Ruth, B&R
★★★★★ 5/5
TrustpilotTeamwork Delivering Results!
Benham & Reeves (B&R) have done a great job in selling this flat. Big thanks to Nick at Beaufort Park Office for managing the process from the beginning to completion.Clear and frequent communication; efficient responses; and a real "can do" attitude, made this transaction happen.B&R knowledge and network at Beaufort Park is an invaluable and effective asset.Happy to recommend B&R and confident in their ability to deliver results!
STEVE · 26 June 2024
Agent replied · 24 August 2024
Hi Steve, it's great to see your five star rating and wonderful feedback here. We are thrilled to know you've had a great service experience from us with the selling of your apartment. Thank you very much for your continued custom, we appreciate it. - Ruth, B&R
★★★★★ 5/5
TrustpilotExtremely helpful and timely service
I couldn’t recommend Benham and Reeves, particularly Kyle and Veronica highly enough. From the initial viewing till now, they have remained the most professional estate agents I have worked with. My flat is managed by Francesca, who is incredibly helpful and responds quickly too whenever there are any issues.Thank you, Benham and Reeves, for your timely assistance and professionalism
Sunny · 28 October 2024
Agent replied · 24 December 2024
Hi Sunny Kim, we're really pleased to hear you've had such a positive service experience with Benham and Reeves and are are glad you've benefited from Francesca's property management expertise. We appreciate your custom and five star rating shared here. - Ruth, B&R
★★★★★ 5/5
TrustpilotI had the pleasure of working with Nick…
I had the pleasure of working with Nick Grossi to sell my apartment, and I couldn't be happier with the experience. Nick's professionalism, expertise, and dedication truly set him apart. From our initial meeting to the final closing, he consistently went above and beyond to ensure a smooth and successful sale.Nick's knowledge of the real estate market was evident throughout the entire process. He provided valuable insights and guidance, helping me to accurately price my property and attract potential buyers. His marketing strategy was outstanding, showcasing my apartment in the best possible light and reaching a wide audience.One of the standout qualities of Nick is his excellent communication skills. He kept me informed every step of the way, promptly answering my questions and addressing any concerns I had. I always felt like a top priority, and that level of personal attention made a significant difference.
Chun · 1 September 2023
Agent replied · 23 February 2024
Thank you very much for your very kind feedback and five star rating which Nick and the Sales team are thrilled to see here. We are very pleased to hear that we met your service expectations and glad you benefited from Nick's expertise, we value your custom.- David M, B&R
★★★★★ 5/5
TrustpilotLily is exceptional
Lily is exceptional. She’s the most resourceful person I’ve ever worked with , and I’m extremely pleased with B&R, particularly because of her.
Doruk · 9 December 2025
Agent replied · 19 June 2024
Hi Doruk, thanks for your lovely feedback and five star rating. We are pleased to hear Lily has made your Lettings service experience a good one. Thanks for your custom.
- Ruth, B&R
★★★★★ 1/5
TrustpilotHorrendous company
Horrendous company. Even worse lettings negotiators!! Especially Dele Lawal!! At what point does the boy not realise that prospective clients pay both the company’s and his financial remuneration. A really lax negotiator who seemingly has no interest in letting properties. No communication skills, no customer service skills and above all a lack of customer service! I would not recommend this company if they were the last lettings agent on the planet!!
Jonathan · 23 February 2024
Agent replied · 27 February 2024
Hi Jonathan, we are sorry to hear you have had a negative encounter with one of our lettings team so would you kindly email your details and more info about your experience to info@benhams.com so we can investigate this. - Emily, B&R
★★★★★ 5/5
TrustpilotHad a very smooth experience with the…
Had a very smooth experience with the company. Many thanks to Dinesh’s hard work to get my flat sold in time!
Lynn · 16 December 2025
Agent replied · 26 December 2025
Hi Lynn, we're glad you've found the property sales service efficient. Dinesh is very pleased to see this feedback. Thanks for your custom.
- Ruth, B&R
★★★★★ 5/5
TrustpilotSimon Sobeh's professionalism
Simon Sobeh handled the letting of my apartment and provided updates of the credit standing of the tenants and advise me on the property rental market in the vicinity of my apartment.Simon was professional in the handling of the letting of my apartment. Happy to have Simon handle the letting of my apartment.
Rona · 3 December 2024
Agent replied · 24 December 2024
Thank you Simon, it's great to hear we are meeting your service expectations with regards to letting your property. Simon in our Wapping lettings team is very pleased to see you share a five star rating here, we appreciate your custom.- Ruth, B&R
★★★★★ 5/5
TrustpilotGood experience dealing with Abbas Efir…
Good experience dealing with Abbas Efir Since early June 2023, I have been communicatingwith Abbas on several matters pertaining to the management of my flat.Abbas has been very approachable and helpful. He has a good grasp of the issues I was facing, is proactive and keeps me updated at all times.I find it a bliss to deal with Abbas as he usually responds promptly to my enquiries. Very client oriented and reliable.Thank you Abbas, for your assistance and support.
W · 9 July 2023
Agent replied · 23 February 2024
Thanks W Cheng, we appreciate you taking the time to leave a review and five star rating. We're very pleased to hear we are meeting your service expectations and Abbas is very happy to provide as much support as you need. Thank you for your custom.- Emily, B&R
★★★★★ 5/5
TrustpilotAn amazing customer service
I cannot stress enough what a wonderful customer service we have received from Benham & Reeves. From the flat viewing, to contract signing, lease extending, and amazing property management. Kayleigh has been so helpful with any issues we have encountered in the flat, really friendly, professional & quick to resolve all concerns raised. Thank you so much for all the help in the last 4 years!
Mags · 22 April 2024
Agent replied · 19 June 2024
Hi Mags, thank you for the wonderfully positive feedback for our property management service. Kayleigh, your PM is thrilled to see this along with your five star rating. Its great to hear everything continues to go well for you and you feel well looked after. Thank you for your custom.- Ruth, B&R
★★★★★ 5/5
TrustpilotI've been extremely impressed with the…
I've been extremely impressed with the level of service provided by Benham & Reeves. They were knowledgeable, transparent, and efficient throughout the letting process. It's reassuring to work with an agency that genuinely understands landlords' needs and delivers on its promises.
Customer · 8 July 2026
Agent replied · 23 February 2024
Hi Customer 6, thank you very much for your very kind feedback for the service you are receiving from our lettings and property management teams, we are glad to hear we are exceeding your expectations. Thank you for your continued custom with Benham and Reeves.
- Emily, B&R
★★★★★ 5/5
TrustpilotExcellent Service!
When i first bought the property ,B&R found my first tenant who stayed there more than ten years without any problems. Then ,they found the second tenant who is also very reliable. On top of that, whenever there is any problem with the plumbing, electricity etc, B&R take immediate action to fix it! Ms Lisa-Jane Stratton is very efficient! Highly recommended!
Theodore · 3 July 2024
Agent replied · 24 August 2024
Hi Theodore, firstly thank you so much for being such a loyal landlord with Benham and Reeves for so many years, we really do value your trust in us. Lisa-Jane and the team are all really pleased to hear you've had such great service over the years and that the quality of tenants has always been very good too. This is wonderful to hear. Thank you again for your very kind feedback and continued custom.- Emily, B&R
★★★★★ 5/5
TrustpilotRaj Miah from Benham & Reeves manages…
Raj Miah from Benham & Reeves manages our flat rental. We recently had to re-let our flat after the tenants gave notice just before Christmas. Raj managed to find new tenants quickly and efficiently. He oversaw the repairs etc. So that the property was clean, repaired and ready for new tenants in a very limited time. Thank you Raj and Benham & Reeves for making the changeover so effortless
Suzanne · 30 January 2024
Agent replied · 23 February 2024
Hi Suzanne, many thanks for your kind feedback and five staring rating here. We're really glad you've been able to benefit from Raj's lettings expertise and that everything to do with your flat rental was effortless and done in a timely manner. We're glad we continue to meet your service expectations.- Ruth, B&R
★★★★★ 5/5
TrustpilotProfessional and Reliable Property Management Service
I have been with Benham & Reeves for many years, and I’ve always been very satisfied with their service. They manage my property professionally and efficiently, making the whole process hassle-free for me.
Caysin · 21 August 2026
Agent replied · 23 February 2024
Hi Caysin, thank you for your lovely feedback regarding the ongoing letting and property management service we are providing. We are very glad to hear that you are finding the service efficient, responsible and professional, these values are important to us. Thanks for your continued custom as a Landlord with Benham and Reeves.
- Ruth, B&R
★★★★★ 5/5
TrustpilotVery good service and will be recommend
Letting agent Mr Dele Lawal has made very good communication with me throughout the letting process. Although there was some misunderstanding with purchasing the rental insurance. But overall I am quite satisfied with Benham & Reeves and the letting team.
Man · 25 June 2026
Agent replied · 25 September 2026
Hi Mr Leung, we appreciate you taking the time to leave a review for the landlords service you are receiving from our lettings team in Hampstead. Thank you for your continued custom with Benham and Reeves.
- Ruth, B&R
★★★★★ 5/5
TrustpilotExcellent property managers!
1.5 years into my tenancy. I have done a full 180 on my initial view over the year.Joyce has been an excellent property manager over the past year, getting issues fixed promptly and flexible around our schedules.I can now say that I’d recommend B&H to any of my friends.
A · 9 December 2024
Agent replied · 23 February 2024
Hi AS, thank you for taking the time to update your feedback, based on your experience this past year. We are thrilled to hear the service is now as you expect, and things are working well for you. Joyce is very encouraged by this and appreciates your encouragement here. Thank you for your continued custom with Benham and Reeves.- David M, B&R
★★★★★ 5/5
TrustpilotThe selling team at Beaufort Park (Nick…
The selling team at Beaufort Park (Nick and Thomas) were great in finding a suitable seller for us, and seeing through to completion, we thank them so much!
Gareth · 13 September 2026
Agent replied · 25 September 2026
Hi Gareth, we appreciate you sharing a five star rating here. We are very pleased to hear you've benefited from Nick and Thomas's property sales expertise and professionalism and are glad to hear you've had such a good service experience with Benham and Reeves, thank you for your custom.
- Ruth, B&R
★★★★★ 1/5
TrustpilotTenancy rental rip-off
I was very happy with Benham & Reeves in finding my tenants. I paid 8% commission for their service gladly, but had to pay this over 3 months as the rent came in. They had to advertise, screen tenants, do an inventory and keep a deposit.
Graham · 30 April 2026
Agent replied · 11 June 2026
Hi Graham, we always aim to be transparent about our fees from the outset and apply them consistently to all clients according to our Terms of Business when you instruct us. Nevertheless, we appreciate your feedback which is duly noted.
- Emily, B&R
★★★★★ 5/5
TrustpilotBenham & Reeves - Great property management
I had an excellent experience with Kayleigh Weston throughout my tenancy. From the very beginning of the onboarding process through to my departure, she was consistently professional, responsive, supportive, and genuinely empathetic.
Tats · 2 August 2026
Agent replied · 25 September 2026
Hi Tats, we are very pleased to know you are having such a great service experience renting a property with us and that Kayleigh is doing such a superb job providing you with efficient property management support. Thank you very much for this lovely service recognition and for your custom with Benham and Reeves.
- Emily, B&R
★★★★★ 5/5
TrustpilotBenham and Reeves - Knightsbridge
Lisa-Jane and Thuraya at Benham and Reeves - Knightsbridge make a wonderful team and are both friendly and personable. They always go the extra mile so that Tenants can have a smooth move in. Lisa-Jane is extremely efficient in finding good tenants and making sure everything is ready for the move in. Brilliant service and always on hand to provide advice and support. Thuraya, who deals with the administration is highly organized and helpful. I would not hesitate to recommend Benham and Reeves to any Landlords and Tenants. This is a fantastic agency!
Mira · 24 October 2022
Agent replied · 23 February 2024
Hi Mira, thanks very much for your five star rating and kind comments about the service you have had from our Knightsbridge lettings team. We are thrilled you've had great support from such a friendly and professional team, this definitely meets our aims as a local business. Thank you!- Emily, B&R
★★★★★ 5/5
TrustpilotThank you so much
I want to thank Mark Wellington and his team (Maria and Chris) at Benham & Reeves for my three years as a tenant. The team in the letting office not only assisted whenever I had a query or problem, but they also looked after my wife and our young child, who were both new to the UK when they arrived three months after I moved into my apartment in 2019. I wish you all the best for the future and thank you on my family's behalf. Warm thanks, George
Izfa · 24 October 2022
Agent replied · 23 February 2024
Hi Izfa, thanks very much for sharing your five star rating here and for telling us how great your service experience has been as a Tenant renting with us. Mark and the Surrey Quays team really appreciate your kind comments. - Emily, B&R
★★★★★ 1/5
TrustpilotBullying and harassments, deposit not returned
i cant appreciate that you quote your version of tenant law and you always trying to justify yourself. Our rights of 'quiet enjoyment' are ignored. You were also trying to not return any deposit by overcharging on everything (450 pounds for repaint one area, 200 pounds for a stain on an IKEA sofa etc.) so that we filed a claim with the deposit protection scheme. While I understand you take commissions from every party you work with (cleaning, repair, building staff, owners), this is my review of my interaction with your business, your relationship with them are irrelevant. Circulating images of my body in the surveillance, taking photos of inside from our windows, knocking at doors are not the way to solve any problem. Nobody in this agency knows how to apologize, and even in the reviews you are trying to taint me instead.If you consider casual harassment as of normal course, please read legislations on your government website Thanks to trustpilot being an open platform I can share my experience with the public. Rented five months a Nell Gwynn House in ChelseaPS: no... up till now still this attitude.. AVOID this company if you don't want to be treated this way don't rent from them.. we are not trashing you. we are exposing you. Every word here is based on evidence. we have VIDEO RECORDINGS of the building staff lingering at our windows trying to take a picture of instead so don't cover up for yourself... we stopped renting because we can't stand the shady things you do. you have not been to law school for one day and acting like you have makes it look worse. the law is not only for renters and owners.. you said that like you are exempt and no one can regulate you.. money has made you blind and you forget how to act like a human.
Charlie · 20 October 2022
Agent replied · 23 February 2024
Hi ChalisaWe tried to resolve this fairly with you and now the deposit matter is with the TDS for review. The law is here to protect the rights of tenants and landlords. Your tenancy was ended early because you breached the contract. We are disappointed that you have felt the need to trash us on every available review platform but the law will decide the outcome here. David M, B&R
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