Trusted Agent profile · Knightbridge
★★★★★
491 reviews across 2 platforms
285 Brompton Road, Knightbridge, SW3 2DY
Part of Benham and Reeves, see every office.
Benham and Reeves's office in Knightbridge, at 285 Brompton Road, is rated 4.5 out of 5 across 491 reviews on two platforms, including 81 Google reviews rated 4.8.
Every review we hold for the Knightbridge office, from every platform, shown as written. First names only.
5/5
TrustpilotKayleigh Weston
Kayleigh has been especially helpful throughout my tenancy and has also assisted me as I moved out of the property.
Hi Ian, thank you for your kind feedback concerning the service you've had from Kayleigh in our property management team here at Benham and Reeves. We are glad you felt well supported throughout your tenancy, thanks for your custom. - Ruth, B&R
5/5
TrustpilotVery quick response rate
Very quick response rate, and very helpful with any questions and concerns Kayleigh was especially helpful and always happy to help and responds quickly.
Hi Anna, thanks for sharing a five star rating here for the service you are receiving from Kayleigh in our London property management team, its really good to hear you feel so well supported in your tenancy. - Ruth, B&R
4/5
TrustpilotThe staff were helpful
The staff were helpful, however, one of them was very mean with me and my husband while speaking on the phone. I sent them my tenancy agreement which was just a piece of paper because I used to live in a single room. And she started saying that the tenancy agreement that I sent very “strange”, I was trying to explain but she kept saying same thing with same manner. Also she did the same with my husband. Overall, the others were very kind and helpful.
Hi Selma, thanks for your feedback and for your kind comments about the lettings team who helped you with renting a property. We are sorry to hear that part of your experience during the referencing process was not as positive as it could have been. Referencing is carried out by an independent third-party provider, but we appreciate your feedback and will ensure it is passed on to them for any learning. We are pleased that our team was otherwise able to assist you and thank you for taking the time to share your experience with us. - Emily, B&R
5/5
TrustpilotSimply the best
Our agent Gloria is the professional par excellence. She responds to queries swiftly, solves problems steadily and delivers peace of mind smoothly. The best, simply.
Hi Andrew, thanks for your kind words shared here for Gloria in our Hong Kong team. Its great to hear you feel so well supported and that your property is in good hands with Benham and Reeves. - Emily, B&R
5/5
GoogleThuraya has been instrumental in helping us navigate the horrifically bureaucratic UK rental system especially with the new laws. Much appreciated Thuraya
Hi Wissam, thanks for your kind feedback shared here for the service you've had from Thuraya in our Knightsbridge lettings team. Navigating rental regulations are what we are used to managing and we are glad we've made it easier for you. Thanks for your custom. - Ruth, B&R
5/5
TrustpilotBest letting agent
Best letting agent! Our contact Iveta Visnyeiova has been super responsive, helpful and service minded in securing and organizing our tenancy and also dealing with maintenance and other follow ups.
Hi, we are very pleased to hear you've been having a good renting experience - Iveta is pleased to receive this acknowledgement of her lettings and property management expertise. Thanks for your custom. - Ruth, B&R
5/5
TrustpilotGreat service
Both Nick and Thomas took personal interest in the sale of my house. They Managed all the viewings with zero inconvenience to me and followed up with feedback after every visit. Once we had a buyer they have been very proactive with both the buyer and solicitors to bring the sale to a swift conclusion. I have no hesitation in recommending them Great service
Hi Walter, we're really happy that you've had such a good experience selling your property with Benham and Reeves Colindale. Thomas and Nick are pleased to see this ackowledgement of their proactivity and are glad that you've had such a great service experience. Thanks very much for your custom. - Ruth, B&R
1/5
TrustpilotIncompetent, dishonest, and disgraceful service
If I could give zero stars, I would. My experience with Benham & Reeves, particularly Max Qian, has been an absolute disaster, marked by incompetence, dishonesty, and complete disregard for tenants' well-being.During my tenancy, I encountered a faulty toilet which began producing an overspill. When I contacted Benham & Reeves initially, I received an out-of-office response containing incorrect emergency contact details. Left with no alternative, I hired my own plumber, only for Benham & Reeves to refuse to cover the costs of the repair. It was later determined that the issue was due to the stack pipe, a structural problem that had nothing to do with me. Despite this, they took no accountability. Over the course of around a month, the situation worsened, leaving my only toilet - at one point - unusable for an entire weekend, forcing me to use the pub across the road.Upon checking out of the property, they attempted to hit me with a series of spurious charges, including:1. A cracked induction hob, which was confirmed by my removal team to have been undamaged when I left.2. Smears and marks caused by one of their approved contractors.3. Minor marks on the walls, for which they only provided close-up images, refusing to supply measurements or context to gauge their actual size or significance.4. Steam-cleaning issues, despite the fact that I used their recommended cleaners, who were instructed to steam-clean these items.While they eventually conceded on some of these issues after much back-and-forth, they are still insisting on charging me for marks on the walls that clearly constitute normal wear and tear.This company’s behaviour has been appalling. Their lack of communication, refusal to take responsibility for their failings, and repeated attempts to extort unwarranted costs from me are disgraceful.I cannot emphasise enough, avoid Benham & Reeves at all costs. Their ineptitude and underhanded practices will cost you time, money, and endless stress.
Hi JMJ, we're sorry to hear you have been dissappointed with the process and the arbitration to get this resolved. We do our best to work within current regulations that protect tenant rights and the obligations of our landlords and recognise that sometimes, not all parties will agree with outcomes of disputes over fair wear and tear/dilapidations. - Emily, B&R
5/5
GoogleI’ve had an excellent experience working with Francesca Sapiano from the Property Management team at Benham & Reeves, Knightsbridge. She has been consistently responsive, helpful, and professional throughout our interactions. It’s rare to find such dedicated service, and I truly appreciate the efficiency and clarity with which everything was handled. A big thank you to Francesca Sapiano for making the process smooth and stress-free for me!!
Hi Sufia, we are thrilled to hear that our dedicated Knightsbridge property management team are consistently meeting your service expectations - thank you very much for your kind acknowledgement which Francesca is humbled to see shared here. - Emily, B&R
5/5
TrustpilotPeace and quiet.
Today is a great day for me. I collected keys to my new flat. I'm very happy, but I would like say BIG THANK YOU for Yuan and Thomas. This two Great and Hardworking persons working in Ealing Broadway office for Benham & Reeves. I know, during all this process was sometimes stressful time or even few words too much from my side... my APOLOGIES for this behaviour. You did your job very well and perfect. You have my full recommendations.Thank you one more time.
Hi Pawal, thanks very much for sharing a five star rating here which Thomas and Yuan in our Ealing property sales team are very pleased to see. We are glad to hear we exceeded your service expectations and it has been our pleasure to assist you with the purchase. Thank you for your custom.- Ruth, B&R
5/5
TrustpilotWe would like to thank Francesca & Team
We would like to thank Francesca Sapiano and her team for helping me manage my property at Embassy Gardens. From the start, Francesca has gone above and beyond in all aspects of their role. Not only is communication prompt and professional, but Francesca consistently answers the phone (much appreciated), providing immediate support and solutions whenever needed. The peace of mind I get from knowing my property is well cared for is invaluable. We are happy to work with such a reliable, responsive, and knowledgeable professional team. Best regards, Dr. T.
Hi Dr T, it's lovely to see your highly positive feedback and five star rating here for the property management service provide by Francesca for your rental property in Nine Elms. We are thrilled you have been able to benefit from all her expertise. Thank you very much for your custom with Benham and Reeves.- Ruth, B&R
5/5
TrustpilotBenham has been helping me to find good tenant
Benham has been helping me to find suitable tenant and set an appropriate rental fee that the tenant feels agreeable and I feel satisfied. Each time they find me professional tenants to rent the apartments. Thank you letting agent Dele Laeal to deal with the new tenant for me. I feel happy to have a good tenant. Thanks. Benham also look after the apartment utilities and perform inspections of the apartment to allow the tenant feels comfortable to live there. Thanks again too.
Hi Paul, thank you for taking the time to share such lovely feedback here, your comments are really appreciated particularly by Dele in our Hampstead lettings team. We are delighted you are having a good service experience letting your property with us, thanks for your continued custom. - Emily, B&R
5/5
GoogleCharlie and Thuraya were very helpful for me to find a new flat. Thanks so much.
Hi Nick, thanks for your kind feedback here for the service experience you've had renting a property with with our Knightsbridge lettings and property management team. We are thrilled to hear you feel so well supported. - Ruth, B&R
1/5
TrustpilotBenham and Reeves were awful and it was…
Benham and Reeves were awful and it was a horrible experience dealing with the property management team and nothing was ever dealt with correctly. I WOULD NEVER USE THEM AGAIN. OR RECOMMEND THEM Katrina was my property manager and she was unprofessional and not helpful and they still have not returned my deposit after 5 weeks when the Landlord gave instruction to return it immediately It's now 5 weeks and she has still got my money.Often I had to pay for problems in the flat to be resolved myself and they never send the real tradesmen.
Hi Carlo, our records differ with your dates. Our system records that you signed the deposit release form on the 24th September, this was during your visit to our office (6 days ago). We are sorry for your frustration but rest assured, the deposit release is in hand.- Ruth, B&R
4/5
TrustpilotThe sales force and customer experience
Nick, Thomas and Penny: I feel thankful to Nick, Thomas and Penny for the sales of my property which was first handled by Thomas and working together with Penny. It was very slow process at first with various reasons ie overload with other new apartments in the same area, and perhaps due to the economy and sales market not that strong at that time. Both Thomas and Penny continued to give me updated information on the situation of the sales. Nick took over and he managed to have some viewers and market continued to be challenging and the sales price had to be adjusted to below the market from my understanding. Nick was aggressive and managed to confirm sales with an elderly lady. Not an easy sales to handle but with persistence and honestly from Nick, he managed to secure the sales which was continued to be a challenging one for all of us, and with Nick advising and communicating between all the different parties, the buyer, me and the solicitors involved. It was such a relief when the sales finally completed, and I thank Nick who I believed a person with great confidence and good communicator with all parties. Wishing you all with the best of luck for the upcoming sales and including to Thomas and Penny. Suzan PS it’s not appropriate to state the date of experience but overall I should say within perhaps for the last 6-9 months?
Hi Suzan, thanks very much for taking the time to tell us about your experience in the selling of of your property. The market has been very up and down and we are glad we were able to get the sale over the line and to your satisfaction. Thank you for your patience along the way - Nick, Tom and Penny appreciate your kindness and your custom.- Emily, B&R
1/5
Trustpilot£3000 deposit not returned
60 days after vacating and not a penny of our deposit has been returned not even the undisputed portion. We were model tenants with no issues throughout our tenancy, yet Benham & Reeves are withholding our entire deposit over normal wear and tear and an unissued third-party gas bill they admit they cannot control. Formal legal notice has now been issued. Tenants: know your rights under the Tenancy Deposit Scheme before renting through them.
Hi Sanjyukta We're sorry to see this here as we are already in touch with you about the conclusion of this. The tenancy end date was 6 March. The check-out report was sent to you 10 March. There is a dispute over deductions, so negotiations have been ongoing. You have now provided your final gas account so rest assured we will process a return once the deductions are agreed by all parties, as is standard practice within current lettings law. - Emily, B&R
5/5
TrustpilotOur letting experience with Benham & Reeves
We had a superior service from Benham & Reeves.. We have 2 beds flat at newly build Chelsea Botanica. Our agent is Roland Howell, he is very professional and understood our needs & expectations. He is very responsive and top of his business with all the details. He found a tenant in couple days which totally aligned what we asked for.. I truly suggest Benham & Reeves to all my friends..
Hi Vuslat, we appreciate your kind words about the service you are receiving from Benham and Reeves. Helping landlords across London let and manage their rental properties efficiently is what our team is here for. Roland is very appreciative of your kind acknowledgement of his expertise. Thanks for your continued custom. - Ruth, B&R
5/5
TrustpilotKayleigh Weston
Kayleigh Weston, Property Manager: she works swiftly, always willing to do the extra miles to help, to explain and she also helps to check the information properly. She seems very close to you although distance in range as I can feel her personal closeness with her client. She’s also willing to be involved with another department to ensure that her clients get the full support they need. Thank you Kayleigh and you’ve been wonderful assisting with the sales of my apartment, otherwise I’ll be quite lost to follow up on information that we’ve to work on. Hope all goes well and I’m happy to give her more positive feedback if and when needed.
Hi Suzan, thank you for your kind acknowledgement and five star rating shared here. We're very pleased to hear your property management service expectations are being exceeded, Kayleigh and all of the management team are very pleased to see this. We appreciate your continued custom with Benham and Reeves. - Ruth, B&R
5/5
TrustpilotRecently moved into White City Living
Recently moved into White City Living, and the service from the team at Benhams has been exceptional.
Thanks very much for this delightful feedback about the service you have received from our lettings and property management team, we are thrilled to hear you feel so well supported as a tenant renting with Benham and Reeves. Thanks for taking the time to ackowledge the service provided here which Di and Denisa are glad to see. - Emily, B&R
5/5
TrustpilotExcellent agent and services
Penny has been extremely punctual and helpful. Not only did she respond quickly, she also tried her best to accommodate our special needs, including meeting at inconvenient time periods to suit our time schedules, and providing useful advices on refurbishments and other utilities. Furthermore, she was very responsible as she helped pressing the solicitors to complete the transaction on time. Overall she has offered great assistance to us, and we would like to thank her for all the work she has done.
Thank you Nathan, it's great to hear we met your service expectations and were able assist you with your property transaction in a timely manner. We are glad you have benefited from Penny's expertise. Thanks for sharing a five star rating here, we appreciate this and your custom.- Ruth, B&R
5/5
TrustpilotSeamless Experience
I recently worked with Rahim Velji and the team at Benham & Reeves in Beaufort Park to let and manage my property. The process was straightforward, with clear communication throughout. Rahim was professional, and responsive, and made sure everything was handled efficiently. I am happy with their service and have complete peace of mind knowing my property is in good hands. I highly recommend their services to anyone looking for reliable property management.
Hi Milad, thanks for sharing a five star rating here, we are thrilled to hear you've had such a great service experience. We're glad you have benefited from the collective expertise of Rahim and his colleagues and that the lettings and property management services provided are working well for you as a Landlord. Thank you for your continued custom.- Ruth, B&R
5/5
TrustpilotThanks Kayleigh for your persistent support!
Really positive experience with Benham and Reeves, especially Kayleigh, who helped coordinate and manage a long-running intercom issue in my flat.
Hi Nyomi, we are pleased to hear you are having such a great service experience from Kayleigh in our property management team and that you you feel well so supported in your property tenancy. Thanks for your continued custom. - Ruth, B&R
5/5
TrustpilotProfessionalism in Property Management
Mr Ivan Hrissimov has been managing the letting of my apartment for more than 10yrs. He is a hardworking manager, always impress me with his swift actions in getting me a good tenant without any lapse in tenancy. My recent re-letting was yet another successful one within a few days. I’ve full trust in his professionalism and dedication. And that’s one of the main reason why I continue to have faith in Benham and Reeves.
Hi Ms Teo, we appreciate you sharing a five star rating here and are thrilled to hear you've had such a great service experience from Abbas in our property management team. We are glad you have benefited from our expertise and things are working well for you as a Landlord. We value your continued custom.- Ruth, B&R
5/5
GoogleLisa-Jane, and the management team, having been looking after our property for some twenty years now, and we couldn’t be happier with the level of service. Over the 23 years the property has been vacant for a matter of weeks (other than when it was used by the family for a couple of years) and the management team has always been highly efficient, pleasant and communicated with me swiftly and effectively at all times. I would highly recommend using B & R for your property needs.
Thanks for your five star rating Lisa, we really appreciate it and your kind comments about the service you've received from Lisa-Jane over the many years. We continue to value your custom. - Emily, B&R
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