Smart Properties Kirklees reviews

★★★★★ 5/5

Trustpilot

We have recently purchased a property…

We have recently purchased a property from Clare Johnson at the Bawtry office. The level of service we received was exceptional.Clare provided prompt replies to our many queries, chased the conveyancing solicitors for responses and kept us fully informed throughout our long sale. Clare’s professional, friendly and knowledgeable approach was extremely reassuring during this very stressful time.All the supporting staff at the office were also helpful and friendly and supported us if Clare was away from her desk (thank you Suzanne!)

Customer · 24 February 2022

★★★★★ 1/5

Trustpilot

They Only Care About Making Money, Not their Landlord, Not Their Tenants

The Norwich Branch is the worst!! This company gave me tenancy but on the start day of tenancy I was made wait the whole day and I was given the keys only at 6PM. I found another poor tenant waiting outside their office at 6 PM to collect her keys. So its something they do it with everyone. Secondly, I needed their letter as my proof of address (on top of my tenancy agreement) stating that I am living in their property from xxxx date. This is because within a week of my move I didn't have any utility bills with me as my second proof of address. I requested a letter from WH Brown. They made me wait all day again and then just before closing the office they said they can't promise when they can give it and also with attitude that- "This is something we do not do, but we are doing it for you". Wow really?? Land Lord and letting agents do provide letters to their tenants should the tenant is required to proof their address. Anyway, why was I then told the whole day that it will soon be emailed to me but at the end "I can't promise when it will be emailed to you"? So unprofessional. I took time off from work to go to school next day to complete school admission. They don't take responsibilities of their mistake and improve it, instead they blame their unprofessional service on you and make you feel it was your mistake to request any letter, help or service from them. They are my 3rd letting agent in the UK and I have never encountered such attitude and unprofessional-ism from my 2 previous letting agents! In fact my previous letting agents were very helpful to me. WH Brown Norwich branch seemed to only care about their business and money. They have no empathy, they ignore you once you become their tenant, they show attitude when you call them. They do not seem to care for and serve the community. Shame!

Lily · 7 February 2022

★★★★★ 1/5

Trustpilot

Unprofressional and tell lies to get…

Unprofressional and tell lies to get you to sign. We rented a house that was with them but also with another estate agent (weird) they advertised it as one price on right move with no deposits and they tried to change the prices after we signed. Promised us the house was going to be painted and plastered before we moved in and when we moved in it was a horror show, including mouldy food still in the fridge! Baring in mind this was the middle of a pandemic. When we called to complain we were told they no longer worked with the other company and did not deal with this property at all anymore. Keys were lost in their offices when we went to move in, and just a total lack of organisation or care for their tenants. A year later when we move out surprise surprise it is them that want the keys back to rent the house out again.Unless you are desperate for a house I would avoid!

Gertrude · 7 January 2022

★★★★★ 1/5

Trustpilot

Avoid Charly Saunders at Grantham

Avoid Charly Saunders at Grantham, Lincolnshire branch. Appalling and unprofessional, needs retraining on how to manage properties as well as how to actually handle customers. Two-faced only wants to extract your money and then will blacklist you after. Stay away!

Ferraro · 15 April 2026

★★★★★ 5/5

Google

Fantastic agency. Best experience ever. Professional and reliable. Work out of hours to help resolve issues or queries.

Akeel · 21 January 2026

★★★★★ 1/5

Trustpilot

Let down and disappointed

After careful consideration I decided to use the estate agent william h Brown to sell my house. After signing the agreement I was waiting 2 weeks for the photographs which I thought was way to long. When house finally went live It sold within a few days. After some weeks I heard nothing I was also using their solicitors Black's. My house was in joint names but I was the main name and stressed I would like all correspondence. I understand it has to be sent to both but it was all sent to my daughter from solicitor which she didn't notice as it was in her spam email. This delayed us by 2 weeks I was very angry as william brown had given them the details. I received no explanation so I dealt with Black's solicitor if I wanted updates etc the were absolutely brilliant. For the money estate agent charged I expected better service. I was not going to give a review however after weeks of completion I received a call off william brown asking if I lived at my old address and would I be interested in selling!!! I can't believe they still had me in their books and did not know I had completed what utter horrible and inconsiderate service. Hopefully I will not be selling in the future but will think very careful about who will sell my house.

Mrs · 4 December 2021

★★★★★ 5/5

Trustpilot

5* service from the Hoddesdon branch

The whole team in the Hoddesdon branch managed my sale brilliantly and actively helped to find us our new family home. Really grateful to Rocco, Matt and Gary for all their hard work, friendliness, advice and communication from enquiry up until completion and would highly recommend their services.

Eleanor · 2 February 2026

★★★★★ 1/5

Trustpilot

WH Brown is a terrible estate agency

WH Brown is a terrible estate agency. My daughter and her fiancé were trying to buy a property through them in their Framingham branch earlier this year. It became very obvious that the company were not interested in putting their offers in as they didn’t require help from the WH Brown mortgage, survey or legal departments. This, ultimately, is what WH Brown are all about. Selling their mortgage package over houses is their main aim. What should’ve been an exciting time turned into months of frustration and broken dreams. My daughter and her fiancé finally purchased a house through Cornerstones, a completely different experience. Any of the five star reviews this company get are not genuine. Reading through them, I’m struck by the fact that agents names are always written into the reviews with five stars but you rarely see this in the one star reviews ( of which there are many ). It’s so obvious that these are written by the company themselves. Pathetic behaviour.

Jackie · 27 October 2021

★★★★★ 1/5

Trustpilot

Please take my advice and stay well…

Please take my advice and stay well away from these people. I have viewed a property through the Newark branch and made an offer to which I have waited over a week for a reply, only to call and be told it is sold with accompanying giggles.I arranged a viewing of another property and after a three-hour drive was told my fictious daughter had called and cancelled the viewing.There is something very wrong with these prople.

123 · 16 May 2022

★★★★★ 1/5

Trustpilot

If I could have given no stars I would have

If I could have given no stars, I would have. Awful company to deal with, never returned phone calls which is really the basics of dealing with a sale. Their knowledge of what was going on with my sale was non existent and I was consistently getting mixed messages from them when they did eventually return a call. In one example, after being told I would be contacted on a Monday, the estate agent went on the attack on Thursday when I finally got hold of them, asking what on earth it was I wanted when the answer was clearly for them to follow their word and do what they said they would. I was repeatedly told "there's a reason we're the biggest and best estate agent" and that "customer service really is our priority" and it seemed to really shock them when I said their service was appalling. I have now completed but haven't actually heard from the estate agent to tell me this, the solicitor called to tell me and if I could avoid talking to the clowns in the branch then I would. I was told that I would receive daily updates at one point, these lasted for one day. I was told that I would be copied into all email correspondence so that I knew what was going on, this never happened. There were occasional false dawns where someone would get in touch when they said they would, but this would then be let down the next time that any communication was attempted.Avoid using the Banner Cross branch in Sheffield at all costs. All estate agents are bad, but this was a whole new level.

Matt · 30 September 2021

★★★★★ 1/5

Trustpilot

Please Please avoid the sudbury branch…

Please Please avoid the sudbury branch it seems that they put sold houses showing them as for sale and even keep up for the sale boards . I called about a property that has just been advertised on Rightmove only to be told it was sold two weeks ago and this is there internal process that they MUST advertise. This creates false advertising . Despite speaking to the Manager they feel what they are doing is correct , Rightmove is allowing this kind of behaviour.

Suzanne · 10 September 2021

★★★★★ 5/5

Google

Everything was great including communication and customer service. I was supported and helped enormously by the smart properties team.

Ghalib · 26 April 2024

★★★★★ 1/5

Trustpilot

Extremely unprofessional and…

Extremely unprofessional and disorganized team. I contacted this agency regarding a property to let. Michelle initially promised to arrange a viewing but never followed up. After chasing them myself, I finally spoke with another team member who scheduled a viewing, only for it to be for a completely different property than the one advertised on their website.

Alon · 21 October 2025

★★★★★ 1/5

Trustpilot

These Guys are complete Clowns…

These Guys are complete Clowns (Broxbourne Branch) and should be avoided at all costs, Didnt show up for initial viewing and didn't tell me, ridiculously hard to get hold of, and when you do they all act like 5 year olds, instead of doing what they are paid to do and sell people's properties they spend all their time trying to peddle their own Mortgage Products, I put in an offer on a house last Saturday and they do their very best to ignore you or claim others are interested, it took them 4 days to tell me the Vendor had rejected our first offer and someone else was interested but they'd call back same day to have a chat about it further... That was 2 days ago now. Matt is completely useless and I can see why houses with this Company are up for months on end. If I had my house up with these guys I'd be shocked and appalled at the level of 'Service' they offer. Might as well make an offer to a brick wall and id get a better answer. You guys seriously need to get better staff and processes.

Craig · 15 July 2021

★★★★★ 1/5

Trustpilot

Disgraceful behaviour by ROTHERHAM BRANCH

We contacted the Rotherhambranch of this dreadful company to arrange a viewing of a property. There were no issues with this and we completed the viewing as arranged. We decided upon viewing the house that it was not for us but later that night I received an email asking for feedback. The email asked me to rate aspects of the property based on a star rating out of 5 stars. I completed this feedback based on OUR opinion and submitted this. Nothing derogatory was written at all i simply completed the star rating. This morning I have woken up to a phone call from the estate agents who then proceeded to scream down the phone at me and demanded to know why I had rated this property so low. I attempted to explain that this was based on our opinion and I had given honest feedback. Every response I gave was met with a series of sarcastic and quite frankly rude responses. I tried to remain calm and polite but was then met with the comment ‘well clearly your expectations are too high and unrealistic’ The housing market is crazy at the moment and houses are flying off as quick as they come on and I’m sure that the seller will find the right buyer but on this occasion it was not us. What I find to be truly unacceptable though is to call people first thing in the morning and scream down the phone at them and make a series of derogatory comments when they don’t like the feedback THEY have asked me for. Not all opinions and view will be the same but if you don’t want to hear mine then don’t send me emails asking for it. I will never book another viewing with this company and I would strong urge anyone else dealing with them to be mindful that if have a difference of opinion you too may receive a phone call and be berated by their angry staff members. Disgraceful behaviour.

Gemma · 11 June 2021

★★★★★ 5/5

Google

Smart Properties were helpful, efficient, and easy to work with, with clear communication throughout. 100 percent recommended

Tania · 2 January 2026

★★★★★ 5/5

Trustpilot

Loughborough Branch

Richard Bocock helped me find a buyer for my property and it sold in two weeks. He is professional and dealt with any issues promptly. Richard kept me up to date on how the sale was going and constantly contacted my solicitors when things seem to slow down. The staff have all been friendly and approachable under the amount of work they having been doing to look after me during this pandemic. I will recommend WHBrown Thank you for all your help and support.

Customer · 30 March 2021

★★★★★ 5/5

Trustpilot

Mexborough Brown's are Stars

I want to thank the Mexborough Branch of Brown's for the selling of my family home ,the process was just taken out of my hands they did all the work efficiently and to perfection, I would highly recommend Brown's the staff are so helpful and when they say they will ring you back they do ASAP, very on the ball and lovely with it.

Lynn · 27 April 2023

★★★★★ 1/5

Trustpilot

Mildenhall office

Wanted to view a property as first time buyers, had the money to spend.. even would of gone over the asking price but the so called agent ( Daryl ) did everything possible to not let us view the property until we had spoken to “Their” broker. When we said no as already have it sorted then we was told we have to show an AIP just to VIEW the property! Which is completely false information !! I honestly thought this kind of pressure selling tactics and anything to up their commission died in the 80s along with there cut throat slimy image. Complaint has been made with head office but I don’t hold any hope of them changing ! No wonder the properties they represent in mildenhall have been up for sale for an extremely long time causing the vendors they so call look after to reduce asking prices. But this won’t make any difference if agents are blocking genuine buyers from just viewings !! Agents need to be re educated and dragged into 2021 !!

Mr · 24 March 2021

★★★★★ 5/5

Trustpilot

House sale

I used James at the Hoddesdon branch to sell my father’s house.I would not hesitate to use James or the branch again and would be more than happy to recommend the company.Throughout, James was professional and dealt with any issues arising promptly. He kept solicitors on track to enable the sale to complete in a timely manner. I would like to thank him for everything he did to enable the sale to take place especially as I live at the other end of the country. Kevin C.

Valued · 11 March 2021

★★★★★ 5/5

Trustpilot

Lincoln Branch - Amazing, Caring Staff

Despite having a few issues regarding our property, which were at no fault of neither the landlady, nor WHB, the service we received was amazing. Denise Seller, our property manager, was always on hand to help us with any issues we were having - the team truly seemed to care and that shone through. So thank you Denise for all your help, your fab at what you do! And a big thank you to Chloe, who was also great and always on hand to keep us updated with regards to our move to our new property. We would 100% recommend going with WHB as a tenant.

Sarah · 8 February 2021

★★★★★ 1/5

Trustpilot

Dreadful

Our experience was awful with the Wisbech branch. Very disappointing, we were sold a premium service and had to project manage the whole process ourselves. We agreed for all viewings to be accompanied which they could not accommodate. We spent a considerable amount of time with our buyers to get to the offer stage. 8 weeks after the offer was accepted we had not had so much as a courtesy call, we had to iniciate communication. From there we had to manage the process or we would not have been at exchange and completion in acceptable timescales. There has been no courtesy call post completion and no response to an email of complaint to the manager of the branch and one of the partners.This speaks for itself.

Merina · 19 January 2021

★★★★★ 5/5

Google

We have had the pleasure of working with Smart Properties for over 3 years. From start to finish, professional, efficient, honest and straight talking. They tell you what should be done, tell you when and how it will be done, and deliver. Slick operators from first call to receiving rents. Would have left 6 stars if possible

JJ · 24 August 2024

★★★★★ 1/5

Trustpilot

If we had not been in touch with our…

If we had not been in touch with our buyers we would not have much of an idea what was going on with our sale. Calls were often unreturned, there was little information from Browns 90% came from our buyers, we were so happy to have swapped numbers. They called our buyers and asked them if they knew when we were going to exchange? We finally did 3.30 on a Wednesday and completed 2 days later at 4.45 on friday nothing from Browns about any of it until 5.55 a voice mail on completion day to say we'd completed!! Yes the solicitors told us but our buyers who were not paying Browns but us got a call to say congratulations the sale had gone through!!! Our buyers were with us from 2.30 waiting to move in, their agent was on the phone every 30 min giving them updates. The difference in their experience (not a Whbrown agent) compared to ours was miles apart. Even head office stepped in with us and arranged a call from Boston manager to call me to resolve some issues and the call never came. The whole selling experience is stressful anyway but Browns made the whole thing so much worse with their approach. They do seem like a nice bunch, but I'd have preferred professional over nice.

S · 29 December 2020