Smart Properties Kirklees reviews

★★★★★ 2/5

Trustpilot

Its Rental Payments

I found my letting agent to be brilliant Mr N Bourne and I prefer to only deal with him as I found him to be quiet honest and extremely fair, I don’t like dealing with other people in the office as they don’t seem to be able to keep to their word.

Julie · 4 February 2026

★★★★★ 5/5

Google

Amazing service from smart properties HD! Helped me find my perfect home special thank you to Erin!

Binish · 24 August 2024

★★★★★ 1/5

Trustpilot

Hi i am writing to you as I am…

Hi i am writing to you as I am frustrated and disappointed with the Brentwood branch.I had a confirmed move in date which was for the 1st April and 2 days before receiving the keys iv had no communication with Connor who was my agent dealing with me.I've called and he has said I cannot move in and will have to be the following month on May 1st i didn't have a choice as i was packed and ready and put a holding deposit. I called every week for a update on the contract and Connor has lied to me making excuses and promises.Its now 12th may and he has no explanation and why he hasn't contacted me for a move in which was supposed to be 12days ago.Tara is the manager whom i have left messages for and had no response for 8weeks.I have now asked for a refund 10days ago and still haven't received it.I have made several complaints throughout the process waiting for Tara to deal with the situation and have had no sign of her.I am living out of boxes for 2 months and lost out on many other properties. At this moment I just want my money to be returned. Connor and Tara need to be investigated as this has lasted to long and have lied throughout the process which has led here

Habibur · 12 May 2022

★★★★★ 5/5

Google

Smart properties hd has been the best letting agency around. I came not knowing what to do and they guided me through every step with their outstanding customer service and professional advice,it made everything worth it with a painless process and fast responses to all of our problems. I am so happy with my property and I'm so chuffed that we have been chosen for such a lovely property. Thank you Smart Properties.

A · 27 March 2024

★★★★★ 5/5

Google

Where do I start , I had a very problematic Tennant, who stoped paying rent and would not get out of my property, after speaking with smart property’s Hd they gave me the right advise and went through a very high level and professional route to evict this horrible Tennant, the process was handled by smart property and executed in a very professional manner , as soon as he got evicted the property got let 2weeks after , by far not just the best in huddersfield but the whole of West Yorkshire!!!

Imran · 24 October 2023

★★★★★ 5/5

Google

I live in West London and I have various properties throughout the UK which can be extremely difficult to manage. I've had a number of issues with previous letting agencies with the main issue being lack of communication. Smart properties is an independent agency based in West Yorkshire who managed a seamless transition for 12 of my properties. The staff have consistently delivered a professional and exceptional level of service every step of the way. All my invoices are always on time, rent is paid on time, any maintenance work has been completed with prior communication so I'm never left with unexpected costs. I have peace of mind knowing that they are just a phone call away, with an emergency call line available at any time of the day. They have been managing my properties for the past 3 years and I highly recommend them to anyone who has ever had any issues in the past or needs properties managing throughout the country. Well done guys! Keep up the good work!

Riya · 24 October 2023

★★★★★ 5/5

Google

We are a family with a 2 month old baby. Within 2 days of getting into the country Smart Properties helped us put and i want to give a massive thank you for the welcoming response of the team members. I would not want any other agent to deal with us. They have helped us get our dream home and any issues so far they have helped us within 24 hours i feel safe and at home with smart properties as our estate agents. Thank you to everyone we have settled in alot easier due to your company

The · 24 October 2023

★★★★★ 5/5

Google

Me and my family came to Smart Properties looking for our forever home. We did not know how to go through the process as first time renters but they made sure to help us each step of the way and made us feel very welcome in their office with impeccable customer service! We are all forever thankful for the team at Smart Properties HD and if we ever decide to move would happily stay with them. I highly recommend and they have now moved on to helping all our friends and family who we also recommended. We love the service they provide, thank you Smart Properties HD and all the teams including their maintenance team who help us with all our needs and issues within the property very quickly.

Liba · 24 October 2023

★★★★★ 1/5

Trustpilot

An incredibly poor service

Quite possibly one of the worst estate agents we have dealt with.We were contacted by one of the agents from the Welwyn Branch, who repeatedly told us that unless we had our house valued, we would not be taken seriously by Vendors. After being called on the third occasion by the agent, we decided to get a valuation and I contacted him by return, to let him know that we had. Even though the valuation had been the day before, the agent told me that it would be useful if he also valued my house. This would have been the fourth valuation in the space of 6 months.We were then called by someone from their call-centre and although, seemingly impossible, the service was even worse.All that the lady we spoke to wanted to do, was sell us a product. No real interest in us, or what we were looking for in the housing market. I finally gave in and asked how much the service would cost - she had no idea. When I questioned how she could try to sell me a product, where she did not know the cost, she became flustered and told me that her she would liaise with her "boss". The first time, he apparently told her that he would provide me with info, as he was in my area. When I asked when, she told me he was not, but he could be. When questioned further, he was not going to be in our area. So, I asked her to get him to email me - he was not able to. I then asked her to get him to call me and I was told he would. One week later, she called me back, not remembering me at all. I then got the whole sales pitch again. Enough was enough. I asked to make a formal complaint and was told her "boss" would call me, as he took these things seriously. Still waiting.You are treated as a number and not a person. I am not really sure how they can still be in business.

John · 20 April 2022

★★★★★ 5/5

Trustpilot

We have recently purchased a property…

We have recently purchased a property from Clare Johnson at the Bawtry office. The level of service we received was exceptional.Clare provided prompt replies to our many queries, chased the conveyancing solicitors for responses and kept us fully informed throughout our long sale. Clare’s professional, friendly and knowledgeable approach was extremely reassuring during this very stressful time.All the supporting staff at the office were also helpful and friendly and supported us if Clare was away from her desk (thank you Suzanne!)

Customer · 24 February 2022

★★★★★ 1/5

Trustpilot

Purchasing a property

Tried purchasing a property and had the offer accepted on agreement it was removed from the market with no further viewings. Solicitors were involved and all checks completed. They continued viewings, without our knowledge, and we were gazumped. DO NOT use this estate agents!!!

Clara · 15 October 2024

★★★★★ 1/5

Trustpilot

Unprofressional and tell lies to get…

Unprofressional and tell lies to get you to sign. We rented a house that was with them but also with another estate agent (weird) they advertised it as one price on right move with no deposits and they tried to change the prices after we signed. Promised us the house was going to be painted and plastered before we moved in and when we moved in it was a horror show, including mouldy food still in the fridge! Baring in mind this was the middle of a pandemic. When we called to complain we were told they no longer worked with the other company and did not deal with this property at all anymore. Keys were lost in their offices when we went to move in, and just a total lack of organisation or care for their tenants. A year later when we move out surprise surprise it is them that want the keys back to rent the house out again.Unless you are desperate for a house I would avoid!

Gertrude · 7 January 2022

★★★★★ 1/5

Trustpilot

Avoid Charly Saunders at Grantham

Avoid Charly Saunders at Grantham, Lincolnshire branch. Appalling and unprofessional, needs retraining on how to manage properties as well as how to actually handle customers. Two-faced only wants to extract your money and then will blacklist you after. Stay away!

Ferraro · 15 April 2026

★★★★★ 5/5

Google

Fantastic agency. Best experience ever. Professional and reliable. Work out of hours to help resolve issues or queries.

Akeel · 21 January 2026

★★★★★ 5/5

Trustpilot

5* service from the Hoddesdon branch

The whole team in the Hoddesdon branch managed my sale brilliantly and actively helped to find us our new family home. Really grateful to Rocco, Matt and Gary for all their hard work, friendliness, advice and communication from enquiry up until completion and would highly recommend their services.

Eleanor · 2 February 2026

★★★★★ 1/5

Trustpilot

Please take my advice and stay well…

Please take my advice and stay well away from these people. I have viewed a property through the Newark branch and made an offer to which I have waited over a week for a reply, only to call and be told it is sold with accompanying giggles.I arranged a viewing of another property and after a three-hour drive was told my fictious daughter had called and cancelled the viewing.There is something very wrong with these prople.

123 · 16 May 2022

★★★★★ 1/5

Trustpilot

If I could have given no stars I would have

If I could have given no stars, I would have. Awful company to deal with, never returned phone calls which is really the basics of dealing with a sale. Their knowledge of what was going on with my sale was non existent and I was consistently getting mixed messages from them when they did eventually return a call. In one example, after being told I would be contacted on a Monday, the estate agent went on the attack on Thursday when I finally got hold of them, asking what on earth it was I wanted when the answer was clearly for them to follow their word and do what they said they would. I was repeatedly told "there's a reason we're the biggest and best estate agent" and that "customer service really is our priority" and it seemed to really shock them when I said their service was appalling. I have now completed but haven't actually heard from the estate agent to tell me this, the solicitor called to tell me and if I could avoid talking to the clowns in the branch then I would. I was told that I would receive daily updates at one point, these lasted for one day. I was told that I would be copied into all email correspondence so that I knew what was going on, this never happened. There were occasional false dawns where someone would get in touch when they said they would, but this would then be let down the next time that any communication was attempted.Avoid using the Banner Cross branch in Sheffield at all costs. All estate agents are bad, but this was a whole new level.

Matt · 30 September 2021

★★★★★ 1/5

Trustpilot

Please Please avoid the sudbury branch…

Please Please avoid the sudbury branch it seems that they put sold houses showing them as for sale and even keep up for the sale boards . I called about a property that has just been advertised on Rightmove only to be told it was sold two weeks ago and this is there internal process that they MUST advertise. This creates false advertising . Despite speaking to the Manager they feel what they are doing is correct , Rightmove is allowing this kind of behaviour.

Suzanne · 10 September 2021

★★★★★ 5/5

Google

Everything was great including communication and customer service. I was supported and helped enormously by the smart properties team.

Ghalib · 26 April 2024

★★★★★ 1/5

Trustpilot

Extremely unprofessional and…

Extremely unprofessional and disorganized team. I contacted this agency regarding a property to let. Michelle initially promised to arrange a viewing but never followed up. After chasing them myself, I finally spoke with another team member who scheduled a viewing, only for it to be for a completely different property than the one advertised on their website.

Alon · 21 October 2025

★★★★★ 1/5

Trustpilot

These Guys are complete Clowns…

These Guys are complete Clowns (Broxbourne Branch) and should be avoided at all costs, Didnt show up for initial viewing and didn't tell me, ridiculously hard to get hold of, and when you do they all act like 5 year olds, instead of doing what they are paid to do and sell people's properties they spend all their time trying to peddle their own Mortgage Products, I put in an offer on a house last Saturday and they do their very best to ignore you or claim others are interested, it took them 4 days to tell me the Vendor had rejected our first offer and someone else was interested but they'd call back same day to have a chat about it further... That was 2 days ago now. Matt is completely useless and I can see why houses with this Company are up for months on end. If I had my house up with these guys I'd be shocked and appalled at the level of 'Service' they offer. Might as well make an offer to a brick wall and id get a better answer. You guys seriously need to get better staff and processes.

Craig · 15 July 2021

★★★★★ 1/5

Trustpilot

Disgraceful behaviour by ROTHERHAM BRANCH

We contacted the Rotherhambranch of this dreadful company to arrange a viewing of a property. There were no issues with this and we completed the viewing as arranged. We decided upon viewing the house that it was not for us but later that night I received an email asking for feedback. The email asked me to rate aspects of the property based on a star rating out of 5 stars. I completed this feedback based on OUR opinion and submitted this. Nothing derogatory was written at all i simply completed the star rating. This morning I have woken up to a phone call from the estate agents who then proceeded to scream down the phone at me and demanded to know why I had rated this property so low. I attempted to explain that this was based on our opinion and I had given honest feedback. Every response I gave was met with a series of sarcastic and quite frankly rude responses. I tried to remain calm and polite but was then met with the comment ‘well clearly your expectations are too high and unrealistic’ The housing market is crazy at the moment and houses are flying off as quick as they come on and I’m sure that the seller will find the right buyer but on this occasion it was not us. What I find to be truly unacceptable though is to call people first thing in the morning and scream down the phone at them and make a series of derogatory comments when they don’t like the feedback THEY have asked me for. Not all opinions and view will be the same but if you don’t want to hear mine then don’t send me emails asking for it. I will never book another viewing with this company and I would strong urge anyone else dealing with them to be mindful that if have a difference of opinion you too may receive a phone call and be berated by their angry staff members. Disgraceful behaviour.

Gemma · 11 June 2021

★★★★★ 5/5

Google

Smart Properties were helpful, efficient, and easy to work with, with clear communication throughout. 100 percent recommended

Tania · 2 January 2026

★★★★★ 5/5

Trustpilot

Loughborough Branch

Richard Bocock helped me find a buyer for my property and it sold in two weeks. He is professional and dealt with any issues promptly. Richard kept me up to date on how the sale was going and constantly contacted my solicitors when things seem to slow down. The staff have all been friendly and approachable under the amount of work they having been doing to look after me during this pandemic. I will recommend WHBrown Thank you for all your help and support.

Customer · 30 March 2021