Smart Properties Kirklees reviews

★★★★★ 1/5

Trustpilot

We made a cheeky offer on s property…

We made a cheeky offer on s property marketed with WH Brown which was accepted. One day before we were to exchange they call to say they have had a significantly higher offer. We pulled out as were not going to be bullied into paying more. The next day they call and say the buyer has pulled out. Completely underhand and dishonest. Where has this mystery buyer come from? We were lucky enough to be moving into my parents in the short term, however i feel they were hoping we would panic on the basis we would have no where to live. We were effectively in a no chain situation. The house has only now completed 6 months after this all arose, for a £1000 more than our accepted offer. Worth waiting for. Why were they accepting apparent offers so late in the chain and showing people the property when it had a buyer. Do not use. They go against every code of conduct for estate agents. Corrupt as they come.

Belle · 1 April 2019

★★★★★ 1/5

Trustpilot

Doncaster branch

Took over an hour to get through on the phone to arrange a viewing. Got to the viewing and 5 other people were booked in to view at the same time so felt rushed around the house. Estate agent there knew nothing about the property. Rang to put an offer in as we left and were told it would be put in when the rest of the viewings that day had finished, missed out on our dream house because they tried to start a bidding war

Disgruntled · 23 October 2024

★★★★★ 1/5

Trustpilot

The company is really terrible

The company is really terrible, the Nottingham branch. They claim to manage properties on behalf of landlords but they don’t communicate complaints from tenants to the landlords regarding the property.

Poursh · 11 April 2026

★★★★★ 2/5

Trustpilot

time wasting agents and sellers

Lesson number 1 : Do not view a house if the agent / seller is not giving basic details such as dimensions. Lack of photos is a no no. Yes we knew all of the above, but the property ticked a few boxesWe were alert to a pumping sound from the cellar, went down to investigate and found a cellar with ( presumably), a spring running underneath. House very delapidated. Was the condition in the price? Arguably not!!The house should have been advertized more honestly. Afterall, one can hardly get builders with full order books to quote for jobs, where one has no accessTotal waste of our time

Stephen · 22 October 2024

★★★★★ 1/5

Trustpilot

Was pressurised into signing up to sell…

Was pressurised into signing up to sell my property after doing so I cancelled the agreement within 24 hours . I had paid a fee upfront which I was informed by the branch had been spent already on floor plans and photographer and EPC .The photographer rang me himself and apparently he wasn't aware he had been paid ! I wrote to head office and was informed that they had contacted the branch and instructed them to refund me in full .That was on 16th October now 26 November and no refund!! I would not recommend this company and avoid .

Carole · 26 November 2018

★★★★★ 1/5

Trustpilot

Barking

Barking: A very impolite and unhelpful property specifically Daivad and Gary. Daivad was very very rude and so unprofessional. I paid for the refereeing and my referencing went through however as per their words the landlord decided to not rent the flat to me after the referencing. They didn't pay my money back although my documents were not on fault. I would never recommend this property to anyone, as you have seen other reviews as well make sure you keep your distance from this property

S · 15 November 2018

★★★★★ 1/5

Trustpilot

Nhants town centre branch bad! The Kingsley one far better

I think the amount of bad reviews is resounding. Mine is for Northampton town centre branch. Never ever again. They do not get you the best price for your house, they pitch you into accepting the price they think is correct, then don’t do any more viewings. Their sales negotiators are about 12 years old, have all the cliche sayings. They call you non stop for your house then once you’re on the market with them their contact ceases until they want a price reduction. They can certainly talk the talk but not walk the walk. On the flip side however the other Northampton branch is lovely, the employees their are calm and understanding. It’s a shame I couldn’t transfer my business to them.

Anon · 12 November 2018

★★★★★ 1/5

Trustpilot

Don’t even think about it...

I am a landord who made the mistake to take the full service with them. I thought they were good considering also how high their rates are but in reality they are the worst I have dealt with. Management is being done from a central office not in the same city and no one of course mentioned that when signing the contract. They have costed me more than 1k in repairs due to unacceptably late reactions after a water pipe leaked (they repaired it after a week and all the repairs walls, painting etc took them more than 3 months. Everything started moving after I gave notice to end the contract early (which is 2 months), when the manager took over. A real shame for such a big company. I made the mistake to ask them to do the check out as it was their job even after I ended early and they messed it so badly I regreted it. The only thing they are good at is finding you tenants but I am not sure I want to go back now after such a mess.

Andreas · 14 October 2018

★★★★★ 1/5

Trustpilot

Shocking agent!

Left my house sale stagnant for 4 weeks, no feedback, no updates. Lied to me and said all was fine when I called up despite there being clear issues financially hence why nothing had progressed. Within 4 weeks of it being sold I was still being told all was fine, sold sign was up, there was no memorandum of sale despite chasing it twice, there was no contact with my solicitor at all. Then after I went in and had to demand to know what was happening I got told that they didn't know and the Sales Progressor couldn't understand my frustration as it had only been a few days since a price was agreed, really I get it to 4 weeks was my response. I then asked for it to be put live immediately, an open house organised and the other people that offered to be contacted with some serious feedback ASAP, I also put a complaint in and asked for the Area Managers details. The sold sign is still up 10 days after the sale has fallen through with no sign of it coming down, it took a week for them to make it active online after I asked for it to be done and they lied and said it has been done when they called me up, they are refusing to give me the Area Managers details and are completely dismissive of the fact they left a sale for 4 weeks with no action and didn't tell me the buyer wasn't financially viable. The Branch Manager is trying to tell me they didn't know but her Mortgage Advisor and Sales Progressor have already told me they knew but were trying to sort it Lies lies lies! Mariella the Manager you should be ashamed, ashamed for being dismissive, ashamed for not giving me your Managers details hiding WH Brown Barnsley's errors. You should also be appalled to say to me that the open house still hasn't happened despite me asking over 10 days for one to be organised and now asking me if I want one when I told you 10 days ago I did, and also saying that the sold sign should have come down but didn't happen because you weren't there last week. Well you've been back a week and it still hasn't happened. I got told when I signed up be careful they are an office full of rookies, I trusted them from Mariella's own words and I'm not eating my own words.

Alichia · 11 August 2018

★★★★★ 5/5

Google

Amazing staff members especially the manager Mariam very helpful and supportive and always sorts out any problems with my property and will go out of her way to ensure we get the best tenant suited to the properties Would recommend this agent as they are very thorough with there vetting process.

Amar · 24 August 2024

★★★★★ 5/5

Google

Over the years, I’ve dealt with a few agents but Smart Properties HD are by far the best and most professional that I’ve had dealings with. Their service is excellent and everything handed to them is handled promptly and seamlessly. Will definitely recommend them to any landlord seeking a reliable agent.

Jorr · 24 August 2024

★★★★★ 3/5

Trustpilot

Williamhbrown

I have had a lovely experience with Williamhbrown; Gina Comerford has been very efficient and helpful. Overall there is a lack of communication throughout the office as I am due to move into a rental property next week. Yet someone from the company rang me today to ask if I was still looking for somewhere. This have been very stressful and frustrating as they should have known this information already.

Martina · 21 October 2021

★★★★★ 3/5

Trustpilot

Sudbury branch - not impressed

The initial contact and marketing of the property was professional and efficient, despite various additonal payment schemes proposed which were barely disguised attempts to increase their commission.The so called liaison, post offer, was not consistent, not particularly helpful and seemed to be weighted in favour of the buyer rather than the seller paying the commission. Contact was by phone only with voicemail messages left containing no information just a request to call the agent's office - email would have been more convenient and enabled an audit trail.

Clare · 10 July 2018

★★★★★ 1/5

Trustpilot

Shocking - do not use

This is in relation to Sowerby Bridge Branch Halifax, in particular Ed the Senior manager and Hannah who we have sadly dealt with.Please do not use this branch or company. They are simply the worst estate agent I have ever come across. In short, they lie, don't contact you or respond to your contact & try pressure/force you to use their recommended solicitor firm, who I'm sure they receive a payment from which they don't tell you, the buyer also experienced this pressure.if you don't use their solicitors they refuse to contact your solicitors or say they 'cannot contact them as you didn't use ours'.It has been 10 weeks since we or the buyer of the house had any contact from W H browns, they feel this is acceptable. If we hadn't have sorted things directly with the buyer ourselves the sale would have fallen through, 100%. They feel it is also ok to not respond to emails for over 10 weeks from the buyer who needed urgent help.They lie, they blame you for their mistakes and lack of service & also don't follow their own groups complaint procedure, ie don't advise you of your rights with the property ombudsman.Please do not use this company, use someone else who actually cares and doesn't just see it as there job to put your house on right move.

Matthew · 4 October 2024

★★★★★ 1/5

Trustpilot

Worst experience ever !!! Expensive - unprofessional / lack of communications etc DONT USE !!!

Shocking service !!!Would not recommend Nottingham city branch !!!Poor communications , no responding to emails - shockingly expensive compering to other estate agents.Rude and sarcastic over the phone.I wouldn’t use u at all if I could - but I had to sell my property ASAP that’s why had to handle with all your unprofessional behaviour.Didn’t have time to swap estate agents otherwise would do it without any doubt !Only care about money - customer is not important at all - after sale they didn’t even bother calling and asking how things went only how much I need to pay and when to give the keys to the buyer. Told my solicitor they highest fee for sale.When we agreed a smaller price - couldn’t change that fee for weeks as the branch manager was always unavailable - and every other staff member in that branch knew only about the highest fee not what I agreed with the branch manager - lack of communications !!!Will never use them again !!!Recommend staying away from them other people as well !

Albert · 25 November 2017

★★★★★ 1/5

Trustpilot

Norwich Select

Norwich Select. Shockingly inept. Failed to do even the most basic checks on purchasers, tortuous to deal with, never return calls. I resorted to dealing direct with the purchaser after managing through fb to getprivate mobile . Do not trust these people, they are incapable of anything. The worst organisation I have ever come across. I complained about our bill of over 7 k and they offered to take £100 off ! Told them no, you keep it as I feel able to now to give you the reviews you deserve . Branch manager Gareth is particularly useless, and just lied throughout

Julie · 19 November 2017

★★★★★ 1/5

Trustpilot

In my opinion,

In my opinion,Decided to use W H Brown based on there reputation of being the best in what they do. Got a place with a friend, was both our first time using w h brown and we viewed the place. We mentioned obvious repairs and cleaning that was meant to be done. When we got the keys and moved in we found the place hadn’t been cleaned and the repairs have not been done and they are expecting the tenants to deal with it. The property is not secure and the garden is a complete mess. Still nothing has been done about the repairs or the ongoing issues we are currently experiencing. Wouldn’t recommend them to anyone, avoid like the plague.

Peter · 28 September 2024

★★★★★ 5/5

Trustpilot

Leicester Branch Robert

Leicester Branch - I have had a very stressful time both selling and buying a new home. Robert kept me informed with my new home every step of the way. Nothing was too much hassle for him, he always tried to find resolutions and made me feel at ease with the process even though he was not getting paid for his time from me as I was the buyer. Thank you

Mrs · 22 June 2021

★★★★★ 5/5

Google

great service highly recommended always helpful and reliable

Dawud · 2 January 2026

★★★★★ 5/5

Google

Can't thank smart properties enough with our house purchase.

Kulwinder · 24 December 2025

★★★★★ 5/5

Google

Great service by the staff. Very knowledgeable and helpful.

Umar · 24 December 2025

★★★★★ 1/5

Trustpilot

Rotherham branch

Rotherham branch - not even competent enough to manage the first basic step - turning up for an appointed viewing! While I was bombarded with texts & emails confirming & reminding me of my viewing appointment, this estate agent didn't even turn up for said viewing appointment. A representative turned up over 20 minutes later, only because I rang to say no one from WHB was there! And when the rep appeared, she didn't have the right key!!! Although very apologetic, no reason or explanation could be offered. In total, 1 hour of our time on a friday evening was wasted not viewing a property. Please, please, if you can't even get the basics right, get out of the property business.

Elizabeth · 20 September 2024

★★★★★ 1/5

Trustpilot

Will never use them again

Rented an apartment in Huddersfield from the Huddersfield branch. After 11 months gave notice to move because we just had endless issues with them not fixing the heating. They took 16 weeks to give us our deposit back. They kept on saying put in writing then waiting 4 weeks then chasing to be told the same thing again and again. Ended up reporting them to the Tenancy Deposit Scheme to get our money back. Shame on you. Disgusting company. We will never use them again.

Steve · 10 September 2024

★★★★★ 1/5

Trustpilot

Avoid the Dereham branch

Avoid the Dereham branch! Booked a viewing three days before, I called up the morning of to confirm as they weren’t polite enough to send me an email - was told they would call back. I had already booked the time off of work so though went along at the time booked and it was a no show! I travelled all the way home from London and booked my annual leave for them not to be bothered! They could have sold my house and got commission from theirs. Fortunately caught the neighbour and told them what had happened and they said they were also 20 minutes late to a viewing yesterday and a no show to ours so she is going to let the owner know! Absolutely abysmal service and I wouldn’t recommend for buying or selling!

Francesca · 6 September 2024