Smart Properties Kirklees reviews

★★★★★ 5/5

Trustpilot

Good costumer service

Throughout my experience with Aaron, Thetford branch, I received very good support and he was extremely patient with me. A kind individual and when he didn't know the information that I was asking for, he sought advice from his colleagues. The only negative comment is not directed to Aaron, but to his female colleague who seems to dislike him. When interacting with costumers she should put whatever feelings she may have towards others to herself. Body language sometimes speaks more than a thousand words.

Celia · 30 May 2024

★★★★★ 5/5

Google

The staff where very nice and caring it was perfect from start to finish

Mohammed · 1 September 2025

★★★★★ 5/5

Google

I had an exceptionally positive experience with Smart Properties. Their staff was extremely accommodating and knowledgeable, and they offer an impressive selection of properties for both rent and sale. In particular, I would like to commend Omer for his exceptional assistance.

Sandeep · 23 September 2024

★★★★★ 5/5

Trustpilot

Hoddesdon Branch

Went through the Hoddesdon Branch, they were all really professional & gave great support through a long process.

Sonny · 4 May 2026

★★★★★ 5/5

Trustpilot

Amazing team at Raunds

We have recently sold through the Raunds branch, who have been absolutely brilliant! The girls there are professional, caring and are really nice people too. When it looked like our chain was going to collapse and things got tense, they took control and got the house sold. Highly recommend the Raunds branch. Tracey and her team are amazing :)

Debbie · 20 March 2022

★★★★★ 5/5

Google

I have been working with Smart Properties as my letting agency for managing my rental property, and I couldn't be more satisfied with their service. From the very beginning, the team has been nothing but professional, reliable, and extremely efficient.

Usama · 2 October 2024

★★★★★ 5/5

Google

Our working relationship has been fantastic the professional way Smart property team have worked with tenants has been great , very happy with their response times and dealing with any issues - heres to the future ! thank you Smart Properties HD as a landlord im extremely happy .

Sophia · 26 April 2024

★★★★★ 1/5

Trustpilot

Absolutely shocking customer service

Absolutely shocking the way they treat customers.The initial meeting was good, but the minute you sign on the dotted line for them to sell your property, it all goes downhill from there.Three times I had to tell them I didn't want accompanied viewings (I worked in new homes for 14 years, so I think I know how to sell a house!) and someone would "be on their way"!!!!I felt that the staff were patronising, and couldn't really be bothered.In the end I changed agents to get a better service (of which I did) but in the end one of the original viewers made an offer, so we were reverted back to WHB.The sales chasing was hit and miss, even our solicitor said he didn't know who was representing us for the first few weeks!!The straw that broke the camels back was the email I received a week before we completed from Amanda, to say that they had referred us to the debt collection part of WHB and they wanted us to pay ASAP! I rang and asked the member of staff to get Amanda to ring me as we had not yet completed on the sale!!!!No one ever called, not to apologise for their mistake, but also to tell us we had completed!Discusting way to treat customers. AVOID AT ALL COSTS

Tina · 15 May 2024

★★★★★ 1/5

Trustpilot

Cross Gate ……. Clowns

Selling a house through cross gates Leeds. I can only say do not use these clowns. Sent me a contract note out with wrong solicitors. Emailed back twice to two different people in office Beth, Daniel then 3 weeks later received a call asking why solicitors have done nothing. The simple answer is they have not updated the documents to confirm my solicitor, so now we have lost three weeks due to their incompetence. Stay clear.

Andrew · 22 July 2024

★★★★★ 5/5

Trustpilot

We have to thank Jack and team at the…

We have to thank Jack and team at the Stevenage branch of W H Brown. Jack gave us a valuation and the house sold within 2 weeks. Every question we had was answered promptly and professionally. We would highly recommend W H Brown and would definately use their services again.

Jane · 21 February 2023

★★★★★ 1/5

Trustpilot

This Estate Agents is by far the worst…

This Estate Agents is by far the worst in Harwich. I had to take it away from then after not far short of 1.5 years of trying to sell it. The lies and the rubbish coming out of there mouths was unbelievable. Anyway I won't go into it to much, be careful people stay well clear. Glad to see the back of them.

Martin · 6 May 2021

★★★★★ 1/5

Trustpilot

Very poor service from the Scunthorpe…

Very poor service from the Scunthorpe branch, I was convinced to sell (or attempt to) my property through the modern auction process, PLEASE DO NOT USE THIS SERVICE, the communication and feedback from the auction team and the Scunthorpe WHB team was diabolical, after 4 months I gave up with them, even then they did not acknowledge my email or offer any form of apology for the poor service.

Ian · 31 October 2024

★★★★★ 5/5

Trustpilot

I have been dealing with Megan Evans at…

I have been dealing with Megan Evans at WH BROWN Parliament Street. Megan has been brilliant, super helpful all the way through the process of selling our house. Highly recommend.Annemarie Tait

Annemarie · 13 May 2024

★★★★★ 1/5

Trustpilot

No customer service.

I made an enquiry by email on a property in Norfolk over the weekend. I had two calls that terminated when I answered. The third time, I had a young lady who sounded as though she was in a call centre. She knew nothing about the property, failed to answer any of the written questions provided in advance of my call by email, put me on hold when I asked to be transferred to an estate agent, and then terminated the call. I doubt they’ll ever sell this property if this is the height of the service provided.

Yeeha · 22 April 2024

★★★★★ 1/5

Trustpilot

From rising damp to black mould

From rising damp to black mould, their response was to clean the gutters and that was it. Needless to say it returned every few months. We had no boiler for the last 3 months from December to April, in a house that the back windows are single glazed. We was provided 1 small heater to heat the whole house and given £100 rent reduction for this which is absolutely disgusting. Apart from Tom staff are argumentative and sarcastic. All round bad experience.

Aaron · 17 April 2024

★★★★★ 1/5

Trustpilot

Service, what service?

My wife is selling her house in Northampton and yesterday eang to arrange a valuation. She suspects the call was handled by someone in a call centre: he knew nothing about the town, never mind the area and ignored anything she said about a suitable appointment time. He was condescending and missing both his ears. He then said they would need an hour and half to do the valuation ( a 2 up 2 down terraced) at which point she said thanks but no thanks.

Kevin · 16 April 2024

★★★★★ 5/5

Google

I have just been into the smart properties office in Huddersfield and to start with the staff there was absolutely amazing and very helpful staff especially the manager Mariam. They helped me find a property best suited me. Once again Big thanks to the team at smart properties Huddersfield.

Rayees · 27 March 2024

★★★★★ 5/5

Trustpilot

Rental property management

So after meeting with a few local estate agents to where my rental property is located I chose to go with William Brown (Mexborough) with their full management package. My very first meeting being with the lettings manager Bev Hughes, arrived promptly on time, kind, professional approachable & very knowledgeable. Advised me on a very realistic figure I would achieve / time scale property would take to be let, and once again came through with no issues.Following on property being looked after by, Ellie Squire another one of the team really setting the bar high for this firm, prompt with emails/calls takes her time to listen and not rush you off calls followed by appropriate action when needed, very happy with Ellie & her approach! So in nutshell both named team members above are a pleasure to have looking after my property. A real credit to William Brown, Thank you Mo

Mr · 15 April 2024

★★★★★ 2/5

Trustpilot

Disappointed in Holderness Road Hull Branch

My daughter purchased a property through the Holderness Road Hull Office, although staff were initially very helpful, Charlotte became very rude to me because I didn’t want to use their solicitor they recommended, they were going to charge £1200 + for the conveyancing. It is obvious she was going to get a commission from it and when I quoted other solicitor prices she became defensive, got very angry and told me to stop talking and listen to her, when I said, don’t talk to me like that she put the phoned down on me. Totally unprofessional. They also blamed our new solicitor for holding things up, admittedly they were very slow but the sellers solicitor had only sent part of a document our solicitor requested, but WH Browns staff didn’t want to know about this. They kept saying the seller was angry and frustrated at the delay but if her solicitor had sent the full document in the first place it may have progressed quicker. All in all I would not recommend WH Browns.

Elaine · 15 April 2024

★★★★★ 5/5

Google

Smart Properties HD have been managing my properties for years and their service has always been top notch! Erin and Mariam are always on hand to help me with any issues ! Highly recommend

Mohammad · 2 December 2024

★★★★★ 5/5

Trustpilot

Hi just sold my house through this…

Hi just sold my house through this agents at 1st i was struggling then eventually this nice person called shona came into my life and sorted everything out without her i would of not been here in my new house iv had a grt experience with her she attended my calls and emails straight away and helped through out this journey she was a god send for me please everybody ask for shona she is grttt 100 percent efficent 😊

Kulwinder · 11 April 2024

★★★★★ 2/5

Trustpilot

The vendor has lost many thousands

Viewed a property, offered asking price, advised that there were 2 other offers, we were prepared to offer more. Vendor wanted time to consider offers. We were then told that they had accepted another offer. We were not given the option to make another offer. Then I received a copy of the email to the buyers whose offer had been accepted - a very unacceptable and unprofessional mistake. There seems to have been no duty of care to the vendor to obtain a better price.

M · 5 April 2024

★★★★★ 1/5

Trustpilot

Pontefract branch Very untrustworthy,something untoward going on here

They put an house up for sale on the 29th March(Easter Friday) they were closed until,the Tuesday and the property was not sold,I had visited the property to view externally on Easter Sunday so made an offer without internally viewing which I was happy about,I offered over the asking price,they said I needed to view so tried to arrange a viewing for the next day they then called up and said they have had another offer and the vendor has gone with that one,I was willing to go a lot higher but it looks like WH Brown staff have forced this other sale through for some reason,I will b3 reporting it to the trading standards for estate agents and the Ombudsman has I feel there are some dirty dealings going on with the Pontefract branch,this will be investigated and the truth exposed,if a potential buyer has offered more and was willing to go higher then how can the estate agent push through a sale especially after the house has been on the market a few days over the Easter period,WH Brown head office should be asking questions of their Pontefract branch staff,watch this space

Steven · 2 April 2024

★★★★★ 5/5

Google

Had an excellent experience with the agency. They have managed my property for years and I have never had any complaints. Any problems I have had always got sorted as soon as possible. Great customer service. Very friendly and authentic.

Zeenat · 24 August 2024