Trusted Agent profile · Kirklees
★★★★★
1,116 reviews across 2 platforms
58a Market Street, Huddersfield, HD1 4SH, Kirklees, HD1 4SH
Smart Properties's office in Kirklees, at 58a Market Street, is rated 2.8 out of 5 across 1,116 reviews on two platforms, including 303 Google reviews rated 5.0. It won Gold in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Smart Properties, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Kirklees office, from every platform, shown as written. First names only.
5/5
GoogleVery great service fast and reliable. Within a week they found me the ideal tenants i was looking for. They also kept me up to date with any thing that had to do with the house. I would highly recommend.
Thank you Abdi for such kind words. We will continue to deliver best results for all your property needs.
5/5
GoogleHappy with my new apartment thank you team smart properties had.
Thank you for your feedback Rebecca and we wish you all the best with your new property.
1/5
TrustpilotHighly dissatisfied Harlow branch
1/5
TrustpilotAVOID! Bullies! Run by children
Worst Company I have ever had the misfortune to deal with . Run by a load of teens - 20 something jumped up little wannabes who think they are better than everyone because they work in sales. The pushiness of these wannabes is ridiculous I work in sales and I understand commission but if someone says 'no' they have said no , no need to ask me 6 MORE TIMES ! THE ANSWER IS STILL NO ! Funny they didn't do this to my husband , so because I'm a woman you think you can bully me into say yes !! Wrong woman to try and do that do as they found out! Threating bully teenager run , and any questions you got about the property I hope you don't want answers unless you want 'I'm not sure' 'ill get back to you on that' 'tbh I've not been in this industry long' JOKE OF A COMPANY !!!!!Hire people with experience not children Who don't understand the word noAvoid!!
4/5
TrustpilotWell done to the team at Crystal Peaks
Well done to the team at Crystal Peaks. From initial valuation to final sale, all members of the team were very professional and proactive when dealing with our queries. All of them were extremely approachable and very friendly - even when coping with the Covid restrictions. Special thanks to Beth and Maisie for their help in securing the sale.Kind regardsChristine and Steve
5/5
TrustpilotExcellent advice and support from day 1…
Excellent advice and support from day 1 to completion. Lee Dillon and Ash Moakes were outstanding. I cannot recommend them highly enough. They gave the highest valuation which was also achieved of three estate agents we asked to appraise the property.
3/5
TrustpilotGood and not so good
On the plus side, in the early days mid-2023, WHB got the ball rolling quickly and I felt confident I'd picked a decent estate agent. They supplied viewings a matter of days after my house was listed for sale, often two or three a week, though this tailed off as the year went by. I eventually sold my house in 2024 after asking WHB to reduce the asking price they'd recommended. The flip side of my experience is that, apart from marketing the property, I'm not sure what they brought to the party to warrant their high fee. I had to lead all the viewings as the staff they sent to accompany prospective buyers were very pleasant but, understandably, didn't know my house and therefore couldn't do much to enthuse buyers or answer any factual questions about it. I received very little feedback from WHB about the comments of the people who had viewed my property; I felt feedback from them would have been very useful. Also, WHB told me about what was said to be an unhelpful attitude of two buyers who were keen to sell their own house through WHB and buy mine. This conflicted with what the buyers told me. That concerned me as the buyers in question came across as straight and down to earth people. Why the different versions of events? Then, when it came to finding me a short-term rental property, a key piece of information I needed wasn't shared with me. When I queried this, WHB argued it was something I would be expected to know. Isn't it the estate agent's job to ensure their clients are fully informed? I emailed WHB and requested evidence that this information had been shared with me but no response was forthcoming to show they were right. Anyway, I've given three stars as, having spoken to friends about their own house moving experiences, I reckon WHB are little different from many other estate agents - a mix of good and not so good. Selling through WHB wasn't an awful experience for me at all, though it wasn't great either.
5/5
TrustpilotMy property has just gone on the…
My property has just gone on the market(Doncaster branch)and just a quick note to say both Abbie and Holly has been a joy to deal with so far thank you.
5/5
GoogleAs a portfolio landlord, I’ve worked with a fair few agents but Omar truly stands out. He’s professional, proactive, and genuinely cares. I completely trust him and his team to manage things efficiently and always with my best interests in mind. Highly recommend smart properties HD.
1/5
TrustpilotTerrible customer service
Sudbury Suffolk branch. Absolutely awful customer service. Put an offer in for a house and they told me I wasn’t able to put that offer because the vendor wouldn’t accept it. This was my first time putting an offer in for a house and was very nervous. The guy down the phone was absolutely awful to deal with. Told me I wasn’t able to offer that and so I had to hang up. I talked to my mortgage advisor and he said that they have to pass on offers to the seller. I called back and said how awful I had been spoken to. Managed to put an offer in and they said that it was rejected then said someone else was interested and I was willing to go another 10k more. They said when they had told me that it wasn’t accepted that someone had put in an offer and were in a better position.. so didn’t even ask if I wanted to counter offer. Their service is absolutely appalling and their mortgage advisors (they kept begging me to speak to them) are equally diabolical. I spent an hour talking to one being told they would send me houses that aren’t on the market etc etc. Haven’t heard from them once in over a year we have been searching. Such a shame because we were so set on that house and would have likely got it as we were going to offer more than it actually sold for. Avoid them at all costs if possible. Absolutely terrible experience.
5/5
GoogleSuch an incredible company to rent from. Help from the get go from filling in the paperwork to suggesting companies to help with the move. Could not recommend better company to rent or buy from. Would give 10 stars if I could.
Thank you for the appreciative words. We truly value all our clients who help us grow in our business journey.
5/5
GoogleGreat service and very reliable people👌. Went down to the office to have a look at some properties and was greeted with respect from someone called Ruman. The hospitality was amazing and I would recommend this to anyone looking for properties👍 …
Thank you for such generous feedback. Ruman is a highly valued member of our team and we hope he can continue providing a great service to every person who walks through our doors.
1/5
TrustpilotBeware of commission charges
Be very wary of this company. When selling your house with them make sure you have a signed copy of the agreement with their commission charges. I sold my house several months ago. I have given up trying to get a copy of a signed agreement with their charges on. They state they don't work on a percentage so you only find out their commission on completion of the contract. The way they market your property is good but if you use them make sure of their costs beforehand. I calculate I was charged 2% which is more than most agents charge.
5/5
TrustpilotWHBrown Barnsley
WHBrown Barnsley, South YorkshireI would like to give a big thank you to Liam and Sarah @ WHBrown in Barnsley. They have been fantastic from the start with getting my property on the market and getting viewings booked in. I have managed to get an offer on what i wanted so thank you so much for your help, you have been great :)
1/5
TrustpilotAvoid! Scam Estate Agent
Avoid! Nasty, Unethical Estate Agent!I haved listed 3 bed terrased with them but also used another estate who sold property within 3 days. Asked William H in Stevenage to take it off the market, they confirmed they did!We moved and exchanged as per usual with another estate, not having any comms with William H Stevenage.10 months down the line we receive nasty letter from collectors saying we owe £4,4k fees to William H Stevenage and must pay immediately! We did not sell via William H Stevenage.Surpisigly No correspondence from William H Stevenage agents to say otherwise. Now I have to spend my time and resources to proof something that is fact anyway! Absolutely unacceptable and terrible way to treat customer!Do not ever! I repeat ever instruct William H Stevenage to sell house or buy from them!!
5/5
GoogleHighly impressed with the services provided by Smart Properties HD. They were attentive, responsive, and proactive in managing my rental property. Their professionalism and dedication made the entire process seamless. I would highly recommend their services to anyone in need of property management. Thank you for the exceptional support!
Thank you for your review, We aim to provide the best service and support for all of our clients. We also aim to make the process of renting your property out as stress free as we can. - Smart Properties HD
1/5
TrustpilotAvoid at all costs!
So this company is appauling to use to sell your house! They sent a couple of people to view it who actually stole products from our bathroom! They never sent anyone else or made any effort in the 3 months we were with them. I then told them we wanted to leave them as we were out of contract and by some miracle they said they had another viewing! They told me this on the Friday a week before he was due then on the day of viewing a week later they said he cancelled. 😡 TERRIBLE COMPANY AVOID AT ALL COSTS
1/5
TrustpilotNo confidence
A gentleman came to give us a valuation on our house.He did not fill us with any confidence that he knew what he was talking about. He hadn't done any research into properties for sale in the surrounding area, I knew more than he did. He gave no information about needing an EPC certifcate or any other upfront costs. He also u turned on many of his comments during his visit. I will not be going with this company to sell my house.
5/5
TrustpilotSarah Burt of the Wisbech office is the best
Sarah Burt of the Wisbech office has been a delight to have managing my property. She is so efficient and jumps at sorting any problems that arises. She is relentless in perfection and an eye for detail. She ensures all paperwork is up to date and takes care of both tenants and landlords alike. I cannot fault her in any way. She is a credit to the company. I’m truly blessed to have her dealing with my asset.
5/5
GoogleVery professional service. Alexa was very kind and professional, providing a positive experience. All staff are properly trained to handle any outcome and its obvious from first impressions. Additionally, management will go out their way to ensure a positive experience. Definitely recommend for all housing needs!PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleSmart properties have been acting agents on our behalf. I have been very impressed with the high quality of service provided. I found them to be very efficient in finding suitable tenants for the appropriate properties. The rental payments have always been paid immediately upon receipt. Due to their high standards and competence I have recommended several other landlords to SMART PROPERTIES. Well done 👏
Thank you for the recommendations and we are happy to see that you enjoyed our services Thanks Smart Properties HD - Lettings & Estate Agents in Huddersfield
1/5
TrustpilotPlease avoid them if you can
Please avoid them if you can. I wish I'd known that before.Very poor service, not responding to emails at all or taking ages to respond. Neither letting manager nor the agent are responsible professionals, waste of my time to deal with them. When I came to collect the keys for the flat I was moving in, the manager was looking for the keys for 30 mins as he couldn't locate them, knowing that I was collecting them that day.Promise things and then never do them... I could write a long story about them!!
1/5
TrustpilotAbsolute disgrace
In this company the right hand doesn't know what the left hand is doing. I am investor and this is a second time this happened to me with them. Tried to arrange the viewing immediately the property came to the market(Beginning of the week). I was completely flexible with dates and time. One of the "great agents"(lady) promised me to come back with the date once they check. But of course she didn't. I had to call day after to arrange the viewing. The earliest which they could do Friday(confirmed). On Thursday lady called me to a to arrange the viewing, of course she hadn't clue that I have a viewing next(which supposed to be in their system, if they have one) day. Bottom line they have cancel the viewing hour before my visit when I was already driving to the customer. I called to their office wanted to talk to their manager to explain this is not how it suppose to work. The manager said she will call me in a minute. Well this was an hour ago and the way they operate I don't think I even will get a call. Honestly just stay away from them. Absolutely useless, I don't even undestand why people choosing this company to represent their property..
5/5
TrustpilotVery professional and dedicated
Despite many trials and tribulations MCCAULEY, KEELEY AND ALL THE TEAM AT MORLEY were dedicated to the sale of this property and also kept encouraging me throughout the process.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Smart Properties, Kirklees won Gold.
