Trusted Agent profile · Kirklees
★★★★★
1,116 reviews across 2 platforms
58a Market Street, Huddersfield, HD1 4SH, Kirklees, HD1 4SH
Smart Properties's office in Kirklees, at 58a Market Street, is rated 2.8 out of 5 across 1,116 reviews on two platforms, including 303 Google reviews rated 5.0. It won Gold in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Smart Properties, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Kirklees office, from every platform, shown as written. First names only.
1/5
TrustpilotNorth walsham branch TERRIBLE
Awful! Been waiting for our deposit to be returned to us for 3 months now. North walsham branch lettings dealt with shockingly. All we’ve had is different excuses, we can’t get hold of landlord, we’ve lost details etc. But no one makes contact with you unless you chase it? Angry is an understatement!
1/5
TrustpilotNot trustworthy …
We applied to this company about a property we wanted to rent the day after it was advertised, when we finally got through to the office, they said they weren't arranging viewings at that time but they would keep us informed, the next day, this property was unlisted.We phoned the office and asked why and they said somebody had agreed to rent without viewing, how convenient!!!
1/5
TrustpilotIf I could I wouldn't even give them…
If I could I wouldn't even give them any stars, I am a tennant from spalding branch and we have had problems after problems and takes ages for it to be "sorted" they send cowboy builders out that can't even do the job properly and the guy still hasn't gave us our money back, me my partner and our 3 year old son are currently sleeping in the living room as we can't even sleep in our own bedroom because of mould and damp, this started around the same time as last year. It is so cold we are using more heating then we should be, they say we are always waiting for the contractors to get back to them which can take weeks/months with no updat or no communication.
5/5
TrustpilotCHARLOTTE TUNSTALL
WH BROWN gave me brilliant service and I cannot thank CHARLOTTE.TUNSTALL enough. Charlotte was always extremely helpful above and beyond her remit. A fantastic professional that has endeared the company to me. Thanks CHARLOTTE.TUNSTALL. God bless you Hannah Harris
1/5
TrustpilotThis company is absolutely hopeless
This company is absolutely hopeless. Unprofessional is an understatement. Chasing them for well over 3weeks to get back my tenancy deposit back and no one seem to be able to tell me when I can get my money back. I wish there was something less than one star.
1/5
TrustpilotOne of the worst companies I've dealt…
One of the worst companies I've dealt with William Brown Loughborough do not go with them bent as a 4 bob note best bloke called Richard report it to head office taking bribes ask me for £100 to seal the deal .. I will write them to anyone Thumbs Down
1/5
TrustpilotTotally poor
Totally poor, left me over 3 months without universal credit. Needed a letter with priof of what rent i was paying yet repeatedly fobbed off and lied to, when they finally did after 2 and a half months, the amount was incorrect, then the 2nd attempt was the first with the correct amount written on a post it note stuck on top of the incorrect amount. Took the local councils intervention to get a correct one. Totally unprofessional .
1/5
TrustpilotDon't use them to "manage" your rental!
In August I decided to rent out my house. I was very nervous about the whole process as it was my first time and had 0 knowledge of what I needed to know as a landlord, so I decided the best road to take is to use an estate agent and pay them for the full management service...WRONG! I have had to chase the estate agents to sort out issues as I want to make sure my tenant is happy and looked after. I have been chasing since September and still not resolved. Their communication is poor and frankly I am disappointed in how once the contract is signed and you're paying their money, you don't hear anything from them...My tenant are also feeling the same way. Waste of money Don't do it!!
5/5
GoogleGreat experience with Smart Properties HD. Their team was very helpful and efficient, making everything easy to manage. Highly recommend them.
1/5
TrustpilotDidn`t go with these after they priced…
Didn`t go with these after they priced our house very low, I assume because they wanted a sale in there Doncaster mexborough branch, fees were also much higher than some others,
5/5
TrustpilotThanks to Elliott Benson for helping me…
Thanks to Elliott Benson for helping me get my mortgage offer in 5 days, I always thought it would be so hard. With Tammy and Elliott at the other end of the phone, I was in my new home in 8 weeks. I couldn’t have done it without their help. Thank you so much guys!
5/5
GoogleI had an exceptional experience working with Smart Properties HD. Their team demonstrated a high level of professionalism and expertise, coupled with an impressive response time. They promptly addressed all my inquiries and provided valuable insights throughout the project. The courteous and attentive approach of their team made the collaboration process stress-free. Smart Properties HD's commitment to delivering exceptional service was evident in every aspect of the project. Overall, I highly recommend them for their reliable and professional real estate services, as they consistently exceed expectations and prioritize customer satisfaction.
5/5
GoogleI have used smart properties for a number of years letting out my properties. They are a brilliant and always manage to find good tenants and ensure I’m always updated on the status of my properties. Definitely recommend them if you are a landlord wanting hassle free service
We always work to the best interest of our clients and any customers that we deal with. We are glad to hear you are happy with our service.
5/5
TrustpilotChelsea in the Harwich branch- What a…
Chelsea in the Harwich branch- What a star! So helpful and very happy. What a joy to deal with. THANK YOU FOR YOUR HELP. Very professional! Natalie
5/5
GoogleThank you to maz for everything she has done. She has gone out of her way to make it possible for us to move here from London. My family are so grateful to her and her company. Such kind hearted people. Thank you so much
Thank you Amna for such kind words, Maz is definitely a valued member of our team and always strives to exceed peoples expectations. We will pass your comments onto her. -Smart Properties HD
5/5
TrustpilotMassive thanks to Harry Hicks!
Massive thanks to Harry Hicks!My girlfriend and I were looking for a rental in colchester he showed my girlfriend the house and then was nice enough to wait for me to finish work 15 mins later so I could see it. Really refreshing to see him go the extra mile. Would happily use again, top work.
5/5
TrustpilotGreat experience
Great experience! Staff very friendly and helpful. Explained me in details all the steps and answered all my questions. Really easy to arrange viewings, to arrange letting a property. Flexible people and happy to help. Many thanks to Andra, Eduard and Fabio!
5/5
GoogleI used smart properties for the first time for letting out my property and I have never been more happy. The service provided was amazing and they managed to find me great tenants and maintained great communication throughout my journey. I would definitely recommend this company!
We are delighted you chose us to be your management agent, and we hope we continue providing a great service.
1/5
TrustpilotTo be very honest If I could I would…
To be very honest If I could I would give 0 stars.What an absolutely appalling service. I would never ever use this agent ever. I can only review as a buyer and not using their services myself as a seller but I honestly cannot believe the service or lack of service this agency has. They lied to me and my sales progressor and the whole chain involved for 8 months about a property we were purchasing. Telling us on exchange day that the house we were buying were actually still trying to get rid of tennants from the house their vendors were purchasing, Honestly awful service and Cliff ( office manager) has no people skills whatsoever he shared no empathy or compassion and just generally a real crap service. I have no idea how he got to that level of the business. When we did finally have to pull out of the sale I had zero contact from cliff. The only way I knew that cliff got my message was because I saw the house we had been buying for 6 months go back live onto rightmove. We experienced a completely different service from Haarts who are their local competitor and who would win my business over theirs every day of the week. Avoid.
1/5
TrustpilotDO NOT HIRE WILLIAM BROWN IN DONCASTER
Hired to fully manage property. They are owned by a company called (sequence) who keep changing their name. Never did checks, left property in horrific state. unfit, unproffesional and should be removed without delay from all estate agent registers and have licences to practice removed. Reported to Ombudsman and watchdog as rogue traders. they will ruin your property, put in unsuitable tenants, unable to pay the rent, and not carry out checks. They dont do any work. A lot of they will do....turns out to be they dont do! Name and shame estate agents such as these about time the bad was weeded out of this unqualified proffession, there is site for this to warn others. stay well away from william brown in Doncaster, not fit to do any estate work, It shows that they dont need any qualifications to do this job, thats why you get bad and boy are they bad and very disrespectful in everyway. Hire at your absolute peril!
1/5
TrustpilotAVOID AVOID AVOID
AVOID AVOID AVOIDWould give minus stars if I could!I foolishly gave our business to sell our property to the Mexborough branch. The only thing they’re interested in is asking you to reduce your price so they get the sale, the first request to do this came after 2 weeks on the market! The property was not overpriced. They won’t reduce their fees!I put in a complaint about their service when they hadn’t changed the description as I’d asked over the phone - they were too busy talking about price reduction! ( I even had to suggest new photos of the garden be taken ‘in bloom’ and had to take them myself). The reply I got from the Regional Manager had spelling errors and bad grammar. Sloppy!I was told someone from the Branch would get in touch to resolve matters. I heard nothing. Even when the complaint was ‘escalated’ to another department i heard nothing from the Branch and they still refused to release me from their 20 week contract, even a week early.The red flags are there 1) They don’t reply to any feedback on here, good or bad. 2) They don’t record their telephone calls for training or monitoring like all other reputable companies do. That way their staff can lie about what they said and deny what you said.I honestly have never dealt with such an unprofessional and dishonest company. STAY AWAY FROM THEM.
1/5
TrustpilotDishonest and Cheats
What a complete bunch of thieves and…What a complete bunch of thieves and totally dishonest not to be trusted if you are renting from them.I rented a bungalow from them, and they asked me if I could leave early as they had another tennant. I agreed I would do what I could and moved out 4 days early. Now refusing the refund.Also claiming £750 in damages claiming damages that were in place when i moved in and after i spent a considerable amount of time and money improving the property. Gutted !!
5/5
GoogleBest properties delar in huddersfild allweys com 1fst call when aver u need have 24hr em number allso helpful team thankyou mr t and mr umar so kind
We appreciate your kind words and always thrive to do our best to ensure we meet all our clients needs. Smart Properties HD
1/5
TrustpilotThe worst letting agents ever
This is probably the worst letting agents I have ever used. They take your money and don't do anything. They put in tenants with no money. You have to chase up constantly. You have to deal with the tenant if you want something done. Basically you have to do it all. They will charge you for every little thing. The agents don't know anything when u call up. The staff turnover is high and so you never have the same person helping you. I would avoid at all cost. They still owe me money and don't ever communicate. They are seriously the worst agents I have ever worked with. Get this, the tenant cost me £8,500 and counting of damages.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Smart Properties, Kirklees won Gold.
