Smart Properties Kirklees reviews

★★★★★ 1/5

Trustpilot

Terrible Service

Terrible Service. I havent had someone speak to me so rudely and unprofessionally over the phone before. Stay clear from this agency, they treat customers like criminals. You do not build a reputable business like this. Plenty of other agencies to choose from. I though I had a booking today and rang the doorbell. The agency called me back like I was a criminal over a simple mistake a pizza delivery man can make, escalating things way out of hand, what a show that was. I had a booking for a property tomorrow with them, CANCELLED. Save the time. I also raised a complaint to Their Complaints department as this is unacceptable for a business. Also, their website shows Feefo feedbacks but these are only for people with an existing contract with them, if you had a terrible experience before you rent thier properties, it can't be added there. Classic.

Lucas · 18 September 2023

★★★★★ 5/5

Trustpilot

Exceptional service from Lee

This is my second occasion I have had my home valued with Lee from the Chelmsford branch.

Rohima · 9 February 2026

★★★★★ 1/5

Trustpilot

Unprofessional. They breached the code of conduct and duty of care to me.

Unprofessional. Amongst other errors such as false valuations not based on comparable properties or data, WH Brown reduced the price of our property listing ‘without’ permission. Very unapologetic about their mistakes. These errors affected the perceived value of our property resulting in below market rate offer. I would NOT recommend.Their complaints process and upper management were very unwilling to help come to a solution, they were very unhelpful and rude, often aggresively talking to me with a raised voice. Avoid them!

Alexander · 18 September 2023

★★★★★ 1/5

Trustpilot

I have experienced very poor customer…

I have experienced very poor customer service from W. H. Brown Stevenage office. (The issue is ongoing)Me and my husband have rented a property via W. H. Brown Stevenage office in Ickleford area. After a year we purchased our own property and gave notice to our landlord.We are in good terms with our landlord and have been in touch as neighbours.After our notice, we had written confirmation from our landlord that we would leave the property on a certain date. We contacted W.H.Brown and stated that our landlord agreed this date and has sent the office an email in addition to this.They said they will talk to our landlord and calculate amount due to pay accordingly. However the firm hasn’t got back to us with the amount for us to pay on time, therefore our bank has sent the full amount of the rent as we had a standing order.We have contacted the estate agent several times to send our money back but have been told this would happen ‘next week’. It has been almost a month and now that we have left the property, moved in our new place and still not paid the amount back.In addition to this it has been 17 days since we left the property and our landlord confirmed the deposit should be returned in full.However neither our deposit nor the overpaid rent bas been returned to us.We have been calling the office and Steve (the agent responsible) is always out and we are left with no explanation by the firm.I filled a complaint and looking to hear back.This has affected our finances. Especially when you have a new house mortgage to pay and all the other expenses this firm has caused us a big amount of unnecessary stress.

Ayge · 12 September 2023

★★★★★ 1/5

Trustpilot

What a complete bunch of thieves and…

What a complete bunch of thieves and totally dishonest not to be trusted if you are renting from them.I rented a bungalow from them, and they asked me if I could leave early as ​they had another tennant. I agreed I would do what I could and moved out 4 days early. Now refusing the refund.Also claiming £750 in damages claiming damages that were in place when i moved in and after i spent a considerable amount of time and money improving the property. Gutted !!

David · 12 September 2023

★★★★★ 5/5

Trustpilot

I bought a house

I bought a house , from the Wakefield branch , Annette was amazing! She was only one that seemed to get people moving , including my solicitor.

Sarah · 8 January 2024

★★★★★ 5/5

Google

I would definitely recommend smart properties as I’ve been a tenant at one of their Let properties and the response from them has been amazing. They’ve always sorted any issues or worries I’ve had. Great staff!

Sahibah · 26 May 2024

★★★★★ 1/5

Trustpilot

Were not clear and transparent about…

Were not clear and transparent about the 14 Day cooling off period. Verbally told we could cancel but this is not so. When we informed them we had changed our minds we were told ok. However then informed we could not sell with another agent because we had signed contract. Also did not ask us about sole agency just filled this part of contract in themselves. Agents are not honest. Would rather not sell house than let this agency act for us. Would definitely not recommend as you cannot trust them to act in your best interests.

Dawn · 7 September 2023

★★★★★ 5/5

Trustpilot

Great Job

Having to show your home when your a live in tenant isn’t the easiest and I have mixed feelings, however the guys at WH Brown North Walsham especially Archie have been very supportive and informative, keeping meIn the loop and always pleasant and polite. Thank you and keep up the good work.

Jenny · 17 May 2021

★★★★★ 5/5

Google

I recently gave my second property to be let out through the guys at smart properties. After giving the keys the house was gone in 2 days. My first house has been under their banner for the last 3 years. Top quality service. Can’t ask anymore.

Waleed · 24 October 2023

★★★★★ 1/5

Trustpilot

Received an email from the Chelmsford…

Received an email from the Chelmsford branch on a selection of properties not yet advertised. One was interesting to us so we enquired only to find there had already been viewings and an offer on the property! When challenged, the agent was rude and confrontational. Very poor. Will avoid in future.

Kevin · 20 July 2021

★★★★★ 1/5

Trustpilot

Terrible

Same review I've left on Google: Really don't recommend them as they have no idea about the property they're selling, the viewing agent knows even less and they don't even have the decency to clean the property they're selling. Not to mention that throughout the process they keep trying to force you to work with their advisors. Next time I'd go for nestledin, butchers or any other agency who respects their buyers enough to at least welcome them to a clean property. As a date I'm selecting the 10th of July as that's the time we got our keys.

AleVa · 30 August 2023

★★★★★ 5/5

Trustpilot

I have been a landlord for years plus…

I have been a landlord for years plus and have always used W H Brown of Wisbech Cambs as my letting agent and have consistently received first class service. Recently l purchased a new property and Rhiannon Marshall negotiated my new tenants . Her attention to detail, constant updates and negotiation skills were faultless. Thank you Rhiannon. Well happy.

Anna · 14 November 2018

★★★★★ 1/5

Trustpilot

very bad service

put house up for sale in march not had any viewings and not 1 phone call from i emailed them to give 28 days notice still no phone call to ask why i was ending the contract with them spoke to someone who has his house up for sale down the road and it is the same for him its like they dont care

Gene · 28 July 2024

★★★★★ 5/5

Google

I recently bought a property from auction and came to Smart Properties HD to get a valuation for my property. I was amazed by the service I received and gave them my property to manage. Thank you for your service.

Muhammad · 26 February 2024

★★★★★ 1/5

Trustpilot

PETERBOROUGH Absolutely discusting service

Absolutely discusting service, after trying to book a viewing for more than three weeks (always in contact with the landlord) I was the first to rent the property accordingly to the landlord. On the same day they cancelled my viewing saying that have 4 offers, very unprofessional. I think the main reason is because I'm foreigner (living in UK for 10 years) racism that's the main reason. Never again deal with these people. PETERBOROUGH branch.

Joao · 20 December 2023

★★★★★ 5/5

Google

Thank you for selling my property within two weeks and the amazing hospitality , excellent service a special thank you to the sales manager Ruby!

HOÀNG · 11 November 2024

★★★★★ 5/5

Trustpilot

Diss WHB, …I couldn't fault them

Diss WHB were exactly what I'd hoped an estate agent would be like. I'd used another agent in Diss who had the property for a year. The first week in WHB's hand, we had an offer and had agreed a price. I was very impressed with Zoe, Chloe and Nicola the three ladies I dealt with. I was guided through the process, they phoned most weeks even when nothing was happening, very professional, polite, nothing was to much trouble.

Michael · 14 September 2023

★★★★★ 1/5

Trustpilot

For 3 years I contacted WHB to sort out…

For 3 years I contacted WHB to sort out the severe and dangerous damp in my property. Nothing was done. It took 18 months to fix a hole in the roof, which no doubt contributed to this issue, as my ceilings fell in during the work on the roof. I made many improvements to the garden, including spending THOUSANDS on the severely overgrown garden. On my departure, I was accused of contributing to the damp (this was an issue from the OUTSIDE of the home) and that I owed them hundreds. They caused stress and anxiety to me during my letting experience. I found the dealings with them to be underhand, unprofessional and several health and safety regulations are ignored. They want to make a profit, be it by fair means or foul. Their customer care and attention to the welfare of their tenants needs some serious improvement!

Louise · 18 August 2023

★★★★★ 5/5

Google

I have handed over 4 of my properties with smart properties and I could not be more proud to have the best estate agents in huddersfield working by my side! Very great customer service friendly staff and help with any questions I have. Thank you

Athletic · 24 October 2023

★★★★★ 5/5

Google

Smart properties manage my properties in huddersfield while I’m currently in Australia They do an amazing job, with regular feedback and property reports. That’s why I give them a 5 ⭐️ review Thanks to the team as peace of mind mean a lot. Regards D.R

Daniel · 24 October 2023

★★★★★ 2/5

Trustpilot

Dont trust their feefo reviews

Dont trust their fefo reviews as you cant leave a review on them unless invited so if you've had a bad experience guess what you're not going to get an invite. This should be made illegal as they pride themselves on this rating and one of the reasons we went with them but once you look into it this covers every branch in the contry. The Pontefract branch are a good bunch of people but their lack of communication and miss pricing our property when we had reduced it. 20 weeks we have been with them abd i feel we have made more contact with them than the other way around chasing for feed back from views. I wouldn't recommend them sorry

George · 2 August 2023

★★★★★ 5/5

Trustpilot

Consistent excellent service from W.H. Brown

Consistent excellent service from W.H. Brown at Clacton. Particularly Michelle, who goes over and above what is required and has done so for many months, She works hard, is polite and never makes me feel a nuisance :). Thank you so much

Jane · 2 September 2022

★★★★★ 5/5

Trustpilot

Big thank you to Tara and the team at…

Big thank you to Tara and the team at Brentwood for helping us sell our house and move while still shielding from Covid. You also did a great job supporting our buyers and getting the completion through on the day when our buyers solicitors let us down.

MarkH · 6 January 2022