Smart Properties Kirklees reviews

★★★★★ 5/5

Google

I have just come into the country and within 48 hours of me arriving they found me the perfect home. Special thanks to Erin

Rehman · 24 August 2024

★★★★★ 5/5

Google

Wow, this estate agents is the best I know of! Great service! Very talented and knowledgable. I thank Poppy and Amelia for making me feel welcomed from the moment I stepped foot in the office! Thank you Smart Properties!

Jobanpreet · 24 October 2023

★★★★★ 1/5

Trustpilot

Barnsley Branch.

Barnsley Branch.Part 1 of a 2 part review!(There is not enough word space on one review!)Valuation by Jack,promised me the world on a plate! Predicted 6-8 week sale time! I’d not to worry about losing the house I wanted by not having sold mine yet,“negotiation is their job,they will get me the house!!”Valued at £150 G, they can get me £160, no problem!!Sign right here!First Issue:Sequence (WHB solicitors) contacted us wanting our I.Ds & £150 immediately.I politely replied that we have our own solicitor thank you. WHB had instructed them to represent us & they started hounding us by phone & email for payment!Many people would be pushed into a corner here & think they don’t have a choice but unfortunately for them, I’m Not many people!!I told them that as already said,we have our own solicitor & since WHB had instructed them without our permission,they could take it up with them!”First introduction from the office staff, is Sam! Sam has worked for this company for 20 odd years,(she will constantly, inform you of that!) Sam thinks it’s her right, as a long standing employee of this company,to talk to you like sh**,speak down to you as though you’re thick,make a lot of sighing noices down the phone as though your a difficult child & make all your decisions for you!Firstly Sam informed me,in our very first conversation,that an offer had been made on our house but…“We” are not accepting it! “We” are wanting a first time buyer!! It was asking price & I expressly told her “we” as in me & my husband & NOT “we” as in me, my husband & her” would be accepting it, she then started to patronise me by telling me “You don’t understand the business of selling & buying property,there’s more to it than making & accepting offers!!”She said“Just because their nice people who view your house, you don’t have to sell to them!!” After telling her not to patronise me,she further went on to refuse to put an offer in on my behalf,on the property I wanted to buy & single handedly dismantled every promise Jack had made by telling me “I” had misunderstood him,Jack would “never” promise such things as securing my intended purchase, & a 6-8 week time frame just to get me signed up with the company!! (From that point,Jack no longer answers the phone to us & I later find out Sam is Jacks mummy!)Next,is my buyers,we exchanged numbers at the viewing (which I don’t recommend!) ringing me up,upset,husband hollering in the background because my estate agent has made his wife cry! (Twice this happened!)My buyers own complaints of WHB namely Sam and Danika,ranged from, being talked to like sh**,hounded with phone calls on all numbers provided,threatened that they would put the house back on the market if paperwork wasn’t returned that day!Threatening that if the office was to be inspected, & documentation they required from my buyer wasn’t present,my buyers would be in trouble with the authorities!! My buyers begged me to take my business elsewhere so they didn’t have to deal with WHB any further. I refused & my buyers pulled out!!!My buyers mortgage advisor even referred to them as William H Clowns!They said at the time,“after our experience with WHB,I now no longer want to buy a property! I’ve never know people so awful & an experience so stressful & upsetting!”I’m obviously upset now as well & I ring WHB to ask what the hells going on. I get Lily on the phone,she gives me a big speech about how professional WHB are,during this speech she called me Natalie 3 times! My name is Sarra!It took 6 days to get another buyer! A minuscule amount of time but a nightmare. I finally cottoned on that the viewings WHB booked for us & provided the names & back story of the viewers,they turned up!The viewings WHB booked & only provided a name,& told me (I don’t know their situation, someone else took the call!!) These we’re the No Shows! Or as I believe,the fake viewings made up by WHB to fake interest in the property after loosing me my buyer!Day 6 I rang WHB & got Danika,I told her I was considering changing estate agents or packing in the whole thing! Half hour later,Danika rings me,we’ve got an offer!! 15 G below asking but the buyer has sold,signed,completed on his property,staying with family so,No Chain!! (Remember that!!)We accepted,we didn’t want to lose our house purchase & no chain means quick sale!!!SO WRONG!!Week 12 I’m on the phone again to WHB,what’s going on etc Why’s this taking so long?Sam tells me,she’s just had my buyers ex wife on the phone asking the same thing,she’s eager to finalise as well. It’s my buyers, buyers that are holding things up!!!Remember when I accepted the offer??“buyer has sold,signed,completed on his property, & is staying with family” ??So Sam has just dropped them all init!I asked to speak to Danika,she’s unavailable!!!!tbc……

Sarra · 1 February 2023

★★★★★ 5/5

Trustpilot

Fantastic team

My experience with this agency in Northampton has been fantastic and a massive thanks to Kris and Louise for their support from the beginning to the end. Both were very helpful and kind and they even manged to get me and my family a bigger house to live in. I would highly recommend this agency in Northampton because of their kindness and support. Much love from me and my family.

GRACE · 4 November 2023

★★★★★ 1/5

Trustpilot

Lincoln Branch

Lincoln Branch - No communication despite repeated apologies. The house has now been on the market for 9 months without even being viewed, as they seem to be doing absolutely nothing to sell it.

Julie · 31 July 2026

★★★★★ 5/5

Google

Ruby has been incredibly helpful throughout the entire process. Shes always responsive proactive and made sure everything went smoothly. Recommend.

Tru · 2 October 2024

★★★★★ 1/5

Trustpilot

We used the Skegness branch

We used the Skegness branch. We found there was lack of communication in particular from the Branch manager. We received just one vendor care call in the whole 12 weeks. And when we gave notice there was no call from the Branch manager to ask why. Everything is done by email

Nikkiwhatleyhotmail.co.uk · 15 October 2024

★★★★★ 5/5

Google

So, let me tell you about my experience with Smart Properties HD as a landlord. They have been absolutely fantastic! Their professionalism and attention to detail are top-notch. They made the process of finding reliable tenants a breeze and provided excellent communication throughout. I appreciate their prompt responses and how they handle any maintenance issues promptly. I highly recommend Smart Properties HD for any landlords looking for a reliable letting agency. They truly go above and beyond!

Kamar · 26 April 2024

★★★★★ 5/5

Trustpilot

Megan and the team at Mexborough are…

Megan and the team at Mexborough are absolutely brilliant. They are professional commumicaters. My purchase took over 8 months, I had a lot of ups and downs which was nothing to do with the team, I had to call the team many times and sometimes several times in a day within short time spells, but they attended my call each time and politely.....very professional. At no point did they make me feel I was bothering them unnecessarily and neglect my calls. BRILLIANT team. Thank you all, especially Megan.

Rasiklal · 23 December 2022

★★★★★ 5/5

Google

I have been dealing with Smart Properties for over 3 years and have instructed them on my own personal property affairs and also referred them to several clients. All the feedback I have received from my clients are positive. I am impressed with their professional and efficient services that they provide to me as a landlord. Since Smart Properties have been managing my properties I have not had any stress whatsoever in dealing with the tenants and any maintenance issues relating to the properties. Further Smart Properties are well versed with the regulation & legislations which have to be complied with as a landlord and they always ensure that these are complied with. I will continue to appoint Smart Properties HD as my managing agents and will not hesitate to refer them to other landlords who are seeking the services of a reliable, professional, honest and efficient estate/managing agents.

Moss · 27 January 2024

★★★★★ 1/5

Trustpilot

I do not have words for this level of unprofessionalism and incomptence

Just poor on every level. Communciation has been abysmal from the start. I feel I have been lied to on several occasions and it is clear most members of staff don't give a damn. Avoid I have the great displeasure having to deal with these people over the last fortnight regarding a property I want to rent. There have been issues right off the bat, including an agent called George not turning up to a viewing because he forgot and it taking four days and six phonecalls for me to be told that no-one in the office I was calling was going to call me back and I needed to call elsewhere. No apologies offered at all. It got worse when I put in an offer on a property though. When I put in my offer I was asked some questions and these identified I would need someone to guarantee my lease. That's fine, I'd anticipated that and my parents were willing to do this for me. I dealt with an agent called Sam who called them before putting in my offer to ensure they would meet the criteria for a guarantor. At this point, or at any point during the process, Sam never gave any indication that they did not. This only came to light approximately a week before I was due to move in (my parents are semi retired and generate a portion of their income through investment property and the stock market. This was apparently unacceptable for a guarantor. Which would have been fine, if Sam had told them that from the start). We found a solution, where my parents would pay my first six months rent and I'd then rent from the landlord. I had to chase (approximately four phone calls) to get this answer from him and even then, I had send him back to renegotiate as he had not done this properly (he attempted to agree a six month lease when both me and the landlady wanted something longer). When putting in my offer, I had agreed to go into a zero deposit scheme and paid £250 in order to do this. The issue with the gaurantee also took my out of this scheme, although this was never communicated to me at all. If I had known, then I would have reconsidered my position. Because Sam did not mention the problem when it arose, I was not afforded this opportunity. The only warning I had that extra money was needed, came to light when the invoice arrived and they had stuck an additional £1200 onto the fees. The only possible inkling we had about this was a phone call from Sam about 20 minutes before the invoice was sent, which lasted for all of 30 seconds and briefly mentioned a deposit. Something that I thought had already been paid and had no reason to suspect otherwise. I want to be clear here, the fact I failed the checks is not the problem (I'm a recent university graduate moving from part time to full time work and separating from my partner. I'm not naive to the fact I do not look good on paper). The lack of communication and the lack of care from Sam and his director, Rachel is. They prevented me from making a decision with the full facts. I have been left feeling utterly lied to and like I have no choice but to find an additional insane amount of money or leave me and my children homeless. Salt was further rubbed into the wound as when I called Rachel to discuss this, she sadly decided to double down on the lie that Sam had discussed this deposit with me and implied I was making it up. I have emails to confirm this deposit was never mentioned. No apologies were forthcoming, just a shoulder shrug and an offer to refund my holding deposit as well as a sly comment that it's a landlord's market right now, which is just further confirmation of how little they value potential tenants. No property is worth having to deal with these people.

Penny · 22 August 2022

★★★★★ 5/5

Google

Renting a house through Smart Properties was a positive experience from start to finish. Their professionalism, excellent customer service, and high-quality properties set them apart from other property management companies. I highly recommend Smart Properties to anyone looking for a reliable and professional rental experience. Their team truly cares about their clients and ensures that every aspect of the rental process is handled with care and attention.

Sana · 24 August 2024

★★★★★ 2/5

Trustpilot

Its Rental Payments

I found my letting agent to be brilliant Mr N Bourne and I prefer to only deal with him as I found him to be quiet honest and extremely fair, I don’t like dealing with other people in the office as they don’t seem to be able to keep to their word.

Julie · 4 February 2026

★★★★★ 5/5

Google

Amazing service from smart properties HD! Helped me find my perfect home special thank you to Erin!

Binish · 24 August 2024

★★★★★ 5/5

Google

Smart properties hd has been the best letting agency around. I came not knowing what to do and they guided me through every step with their outstanding customer service and professional advice,it made everything worth it with a painless process and fast responses to all of our problems. I am so happy with my property and I'm so chuffed that we have been chosen for such a lovely property. Thank you Smart Properties.

A · 27 March 2024

★★★★★ 1/5

Trustpilot

Hi i am writing to you as I am…

Hi i am writing to you as I am frustrated and disappointed with the Brentwood branch.I had a confirmed move in date which was for the 1st April and 2 days before receiving the keys iv had no communication with Connor who was my agent dealing with me.I've called and he has said I cannot move in and will have to be the following month on May 1st i didn't have a choice as i was packed and ready and put a holding deposit. I called every week for a update on the contract and Connor has lied to me making excuses and promises.Its now 12th may and he has no explanation and why he hasn't contacted me for a move in which was supposed to be 12days ago.Tara is the manager whom i have left messages for and had no response for 8weeks.I have now asked for a refund 10days ago and still haven't received it.I have made several complaints throughout the process waiting for Tara to deal with the situation and have had no sign of her.I am living out of boxes for 2 months and lost out on many other properties. At this moment I just want my money to be returned. Connor and Tara need to be investigated as this has lasted to long and have lied throughout the process which has led here

Habibur · 12 May 2022

★★★★★ 5/5

Google

Where do I start , I had a very problematic Tennant, who stoped paying rent and would not get out of my property, after speaking with smart property’s Hd they gave me the right advise and went through a very high level and professional route to evict this horrible Tennant, the process was handled by smart property and executed in a very professional manner , as soon as he got evicted the property got let 2weeks after , by far not just the best in huddersfield but the whole of West Yorkshire!!!

Imran · 24 October 2023

★★★★★ 5/5

Google

I live in West London and I have various properties throughout the UK which can be extremely difficult to manage. I've had a number of issues with previous letting agencies with the main issue being lack of communication. Smart properties is an independent agency based in West Yorkshire who managed a seamless transition for 12 of my properties. The staff have consistently delivered a professional and exceptional level of service every step of the way. All my invoices are always on time, rent is paid on time, any maintenance work has been completed with prior communication so I'm never left with unexpected costs. I have peace of mind knowing that they are just a phone call away, with an emergency call line available at any time of the day. They have been managing my properties for the past 3 years and I highly recommend them to anyone who has ever had any issues in the past or needs properties managing throughout the country. Well done guys! Keep up the good work!

Riya · 24 October 2023

★★★★★ 5/5

Google

We are a family with a 2 month old baby. Within 2 days of getting into the country Smart Properties helped us put and i want to give a massive thank you for the welcoming response of the team members. I would not want any other agent to deal with us. They have helped us get our dream home and any issues so far they have helped us within 24 hours i feel safe and at home with smart properties as our estate agents. Thank you to everyone we have settled in alot easier due to your company

The · 24 October 2023

★★★★★ 5/5

Google

Me and my family came to Smart Properties looking for our forever home. We did not know how to go through the process as first time renters but they made sure to help us each step of the way and made us feel very welcome in their office with impeccable customer service! We are all forever thankful for the team at Smart Properties HD and if we ever decide to move would happily stay with them. I highly recommend and they have now moved on to helping all our friends and family who we also recommended. We love the service they provide, thank you Smart Properties HD and all the teams including their maintenance team who help us with all our needs and issues within the property very quickly.

Liba · 24 October 2023

★★★★★ 1/5

Trustpilot

An incredibly poor service

Quite possibly one of the worst estate agents we have dealt with.We were contacted by one of the agents from the Welwyn Branch, who repeatedly told us that unless we had our house valued, we would not be taken seriously by Vendors. After being called on the third occasion by the agent, we decided to get a valuation and I contacted him by return, to let him know that we had. Even though the valuation had been the day before, the agent told me that it would be useful if he also valued my house. This would have been the fourth valuation in the space of 6 months.We were then called by someone from their call-centre and although, seemingly impossible, the service was even worse.All that the lady we spoke to wanted to do, was sell us a product. No real interest in us, or what we were looking for in the housing market. I finally gave in and asked how much the service would cost - she had no idea. When I questioned how she could try to sell me a product, where she did not know the cost, she became flustered and told me that her she would liaise with her "boss". The first time, he apparently told her that he would provide me with info, as he was in my area. When I asked when, she told me he was not, but he could be. When questioned further, he was not going to be in our area. So, I asked her to get him to email me - he was not able to. I then asked her to get him to call me and I was told he would. One week later, she called me back, not remembering me at all. I then got the whole sales pitch again. Enough was enough. I asked to make a formal complaint and was told her "boss" would call me, as he took these things seriously. Still waiting.You are treated as a number and not a person. I am not really sure how they can still be in business.

John · 20 April 2022

★★★★★ 1/5

Trustpilot

Long sutton branch spalding

Did not have a good experience, i am sure this is not just my experience of this particular branch. Went to buy a house as a first time buyer june july of last year (2021)Offer was accsepted as we went under the asking price as needed a little bit of updating. A few weeks in the vendor pulled out i do not blame william H Brown for this but what i am not happy with was how i was spoken too after. As the shop was close by i went in to ask if a reason was given to pull out and to see if they had anything else on the books they could offer me or show me. I wont use names as this would not achive anything but when i asked about the reason one of the estste agents was very cold and had an angry demeaner and said "well perhaps if you had given them the asking price they wouldnt have pulled out". Her behaviour towards me was unprofessional impolite and she made no attempt to help me look for another house on her books and i know looking back they had a few.I dont think it was my fault the vendor pulled out,and if they couldnt afford it why did they accsept my offer, blaming the buyer i dont think is right.My partner did decide to offer full asking price as we did like the house but this was declined. I walked away at this point and havent looked back nor will i ever use this branch again. If your in the local area i would recommend phoenix or c carters. I have now successfully bought my first home else where in the same village. This maybe my experience i have heard others having a simlar experience with one particular agent.

Customer · 12 April 2022

★★★★★ 5/5

Trustpilot

Fantastic turnaround in Lettings

I have had a very difficult relationship with WH Brown over my years as a professional landlord and considered them to be among the worst agents in my area .However they really have got their act together, in recent times, due to a change in Management in Lettings starting with Izabela and latterly with Olivia .Olivia has been fantastic not only has she done what she said, she has achieved more than 30% more rent than I was getting and a new tenant was found interviewed and signed up within a week with no hassle or inconvenience to me .Thanks for making my work life easier Olivia I cant recommend you enough and won't hesitate in using WH Browns in future .

David · 4 March 2022

★★★★★ 1/5

Trustpilot

Purchasing a property

Tried purchasing a property and had the offer accepted on agreement it was removed from the market with no further viewings. Solicitors were involved and all checks completed. They continued viewings, without our knowledge, and we were gazumped. DO NOT use this estate agents!!!

Clara · 15 October 2024