Smart Properties Kirklees reviews

★★★★★ 4/5

Trustpilot

A fraught experience but WH Browns got it over the line

I given WH Browns 4 stars but without the input of one staff member, Claire, in their Harrogate branch it might have been 2/3 stars. My mums flat in Harrogate had been on the market since October 2021. It wouldn’t sell. Lots of viewers but no offers. We dropped the price on advice from WH Browns from £160k to £130k and eventually sold for £115k. The sale was fraught with a hesitant buyer but Claire kept the thing going and we got it over the line.

Al · 16 June 2024

★★★★★ 5/5

Google

I had the pleasure of working with a very nice Lady, Mariam from smart properties to find tenants for my property, and I couldn't be happier with the exceptional service she provided. Her unwavering support made the entire renting process a breeze. I highly recommend Mariam to anyone seeking a knowledgeable and reliable agent :)

Mariam · 27 January 2024

★★★★★ 1/5

Trustpilot

Will not return deposit

I would not recommend using this company when you need to rent/let a home while stationed at Mildenhall or Lakenheath.Yes they are great at finding you a property and at taking the rental money every month. However when it’s time for your rental deposit to be returned - it does not happen!We have been waiting for our rental deposit to be returned since January 2024 on a property that was rented in Mundford.We were told that our full deposit would be returned after we did our final walk through of the property.We still have not received the deposit. Every time we call the office we are told that the deposit is being transferred but it never happens. We have spoken to Daniel Juniper, Richard Thurston, and Aliya Vadillo. It should not be this difficult to get a deposit into our account. There has been zero follow up by this office to resolve this matter.Every time we call the office from the US our cell phone carrier charges us international rates on an average of $100 USD! It would be great if this company would take the time and spend their money to call us to confirm this has been resolved!If you are in the US military please Do Not use this company if you need to rent/let a home!!!!

H · 29 May 2024

★★★★★ 5/5

Google

Wonderful experience with this estate agency! Best in Huddersfield thank you Eve!

Imran · 15 September 2025

★★★★★ 5/5

Google

As a landlord, I have been using the services of Smart Properties HD for the better half of five years, and I am thoroughly impressed with the professionalism and reliability they consistently provide. From finding quality tenants to managing the property, their team has made the entire process straightforward and hassle-free. One of the standout services they offer is rent collection. Smart Properties handles all aspects of rent collection with ease and efficiency, ensuring payments are received on time and any issues are dealt with quickly. I appreciate their proactive approach to managing arrears, and I always feel confident knowing they are on top of things. Their tenant vetting process is also exceptional. They take the time to carefully screen potential tenants, and I’ve had no issues with late payments or tenant disputes. Additionally, they handle all tenant inquiries, maintenance requests, and any day-to-day management, which saves me valuable time and stress. Communication is another area where Smart Properties excels. Whether it’s about rent payments, property inspections, or maintenance updates, they keep me informed every step of the way. Their social media pages are incredibly convenient, allowing me to receive updates regarding rent payments, view documents, and stay up to date with property details at any time. I’ve been extremely satisfied with their property management services, and it’s clear they are committed to providing both landlords and tenants with a high level of service. I highly recommend Smart Properties, an independent estate agent to any landlord looking for a reliable, professional, and efficient agency. Their support has been invaluable, and I look forward to continuing our successful partnership.

Abdullah · 2 January 2025

★★★★★ 5/5

Trustpilot

WH Brown Castleford Branch.

WH Brown were absolutely brilliant with the sale of my mother in laws House. They came out and did a valuation and discussed our options. We decided to go for a sale in a modern auction. We showed some of the prospective buyers around and WH Brown did some. Every contact we had with the office the staff were professional, friendly and prepared to have a bit of banter. The sale went through without any dramas. Thank you for all your help.

Al · 11 April 2024

★★★★★ 1/5

Trustpilot

Scunthorpe branch of William H Browns…

Scunthorpe branch of William H Browns were absolutely diabolical. House was up for sale with them for 5 months .They did not respond to any of my e mails voicing my concerns at the lack of customer service and the length of time it took people to be able to get a viewing (2 weeks ) by which time they had already bought other properties.They booked multiple viewers in to view the property at the same time .They did not inform me if viewers had cancelled.The whole experience was negative they appear only to be interested in selling to property developers.Once contract was up I moved to a different estate agent and the property had 3 offers and was sold within 1 day for over the asking price .

CJ · 29 March 2024

★★★★★ 5/5

Trustpilot

Excellent service

“I had the pleasure of working with Phil as my mortgage advisor, and I couldn’t be more impressed. Their expertise and professionalism guided me through every step of the mortgage process with ease. They took the time to understand my financial situation and goals, providing personalized advice and solutions tailored to my needs. Their communication was exceptional, keeping me informed and updated throughout the entire process. Thanks to their diligent work, I secured a fantastic mortgage rate that exceeded my expectations. I highly recommend Phil to anyone in need of expert mortgage advice.” Belinda

Belinda · 7 March 2024

★★★★★ 5/5

Google

Excellent service from the team I came here from Ireland in search of a property and they have been nothing but helpful and kind. They are always here to help answer any questions they are so warm when you go into their office we searched a lot wirh other agents but these are by far the best

Jodie · 5 September 2025

★★★★★ 5/5

Trustpilot

Unexpectedly Excellent

Historically I would avoid W H Brown at all costs, but they happened to be selling a property my son wanted to buy, in what was the absolutely perfect location. Ruben Stobart at the Reepham (Norfolk) office drew the short straw for showing me and my son round. He was helpful, informative, answered our questions, and guided us through the process. I had steeled myself for a battle against high pressure selling but what I got was quite the opposite. In the end my son's circumstances unexpectedly changed and we couldn't proceed, but I couldn't fault Ruben if I tried.

CharlieB · 22 November 2025

★★★★★ 5/5

Google

We recently finished a great 1.8 year stay with Smart Properties and we couldn’t be happier with the service they provided. First of all we are thankful to Omar who let us rent the property. From the start, they were super responsive and easy to deal with, making the whole process stress-free. Any time we needed something fixed or had questions, they were quick to sort things out, which made us feel really looked after. It was clear they genuinely cared about making sure we were happy in the property. Overall, we had a really positive experience and would definitely recommend them to anyone looking to rent!

Suraj · 16 October 2024

★★★★★ 1/5

Trustpilot

Our experience with WH Brown Rentals…

Our experience with WH Brown Rentals was shocking. Upon taking a rental property under the managed scheme, like many tenants, we faced maintenance issues. For example, we lived in a property with an oil boiler. One morning, we awoke to find an issue. Despite informing WH Brown that we used oil, they repeatedly sent gas engineers, eventually stating, "We can't fix it; sort it out yourself." After obtaining the landlord's contact information, it took three days to resolve the issue, leaving us without a boiler during winter. When we requested a hotel due to WH Brown's refusal to address the problem and having young children, we were told, "Sort it yourself; we don't offer that. It's not our problem."Other reported issues weren't addressed under the management scheme, leading us to contact the landlord directly, who addressed them but requested we not report him to the council due to WH Brown's ignorance. When deciding to leave the house, the situation worsened.Upon contacting WH Brown, they told our new agent we were in contract and wouldn't be moving. After challenging this, they acknowledged our break clause. Regarding referencing, they claimed 2-3 weeks, which our new agent and the referencing agency found unacceptable, prompting an alternative approach due to WH Brown being labeled as "the most difficult agent I have ever dealt with for absolutely no reason."Despite three emails, we received the final account balance four weeks later from a company associated with WH Brown. The amount requested was incorrect, and when questioned, they refused to provide clarification. We paid the verified amount as per our contract through a solicitor.During checkout, we returned the keys, receiving the checkout report seven days later, conducted four days before we received a copy. WH Brown absolved themselves, stating another company handles the deposit. Ten days later, with no information, we've threatened legal action for deposit recovery. WH Brown, when contacted, cited busyness and non-responsiveness to emails. The checkout report showed photographed parcels, which we arranged to have collected by a neighbor. However, they were removed without permission, and we've reported this to the police as theft from WH Brown.I've never experienced such shocking service from an agent, and it seems we may need to take legal action to recover our deposit. I strongly advise anyone considering renting with WH Brown to think twice. This review is based on a genuinely terrible experience, and we will continue to fight to get our money back, regardless of the legal implications.

Karl · 15 December 2023

★★★★★ 5/5

Google

Recently been into the smart properties office in Huddersfield. Very polite/helpful staff. The office looked amazing and I found the 3 bedroom house I had been looking for with the help of the staff. Special thanks to Ruman and Mariam.

Danish · 26 May 2024

★★★★★ 5/5

Google

Smart properties hd lettings is just an awesome place where you can find out your house without any hassle. This was my very first deal with them and their cooperation was really amazing. Everything was smooth and fast. I will recommend them for their best services. Keep it up ..

Murtaza · 24 October 2023

★★★★★ 5/5

Google

Smart properties HD helped me find my perfect home when I have just come as an international student into Huddersfield! Amazing service from everything Special thank you to Erin

Hải · 18 November 2024

★★★★★ 5/5

Google

After a long and hectic search for a family home, Smart Properties HD in Huddersfield came to our rescue. Their professional team went above and beyond to help us find the perfect house for our family. Their knowledge of the local market and attention to our specific needs made the process much smoother. We were impressed by their efficiency and dedication throughout the entire process. Thanks to Smart Properties HD, we finally found a home we love. I highly recommend their services to anyone looking for property in the Huddersfield area.

Ahsan · 2 October 2024

★★★★★ 5/5

Google

We are a happy family now that we have found a property with Smart Properties. They have given us help with every step of the process. Amazing support from the girls answering my every call. A special thanks to Amelia and Poppy and all the team at Smart Properties

Usman · 24 October 2023

★★★★★ 5/5

Google

I have gone through this agency and have received 10/10 service from workers. I dealt with Ruman and was very impressed with his customer service in particular. Will 100% be returning to smart properties in the future.

Shahzeb · 25 June 2024

★★★★★ 1/5

Trustpilot

If I could give a -10 I would the…

If I could give a -10 I would the wibsey branch in Bradford is absolutely shocking, and I don’t even live in their property anymore. They were shocking when I lived there back in 2019-2021. They were so hard to get hold of if something needed sorting with the house, staff were diabolically rude and could care less. Turns out even with new staff it’s still the same diabolically rude, they really are the worst estate agents to ever rent from and I would stay clear of them.

Siobhan · 7 November 2023

★★★★★ 5/5

Trustpilot

Good renting experience with…

Good renting experience with Williamhbrown. Special thanks to Matthew Wolff for his efforts and following up the process throughout.

Hanan · 4 February 2026

★★★★★ 5/5

Trustpilot

Many thanks Matthew Wolf for your…

Many thanks Matthew Wolf for your assistance. The service you provided made the renting process much easier and smoother.

Hadeel · 4 February 2026

★★★★★ 1/5

Google

All the reviews are obviously by people who know the owners. Look at the names. The houses are mostly run down and some come with a sordid past ,as proven by the major incident in 2023 on Springdale Avenue. Run a mile people. This morning I received a reply from this company trying to discredit my negative but TRUTHFUL review as it was the only one I have done here. Well ' Smart', let me tell you something , EVERYONE has to have a first review and you just happen to be mine and I stand by my opinion, all your reviews are fake, the names of your reviewers speak volumes ( I have been asking around in Paddock where i live and at least 2 are directly linked to the directors) . I will NOT be removing the truth.

No · 24 August 2024

★★★★★ 5/5

Google

I have been a landlord for several years and have worked with various estate agents, but my experience with smart properties HD has been exceptional. From the beginning, their professionalism and dedication stood out. The entire team was proactive in marketing my property, ensuring it reached a wide audience. They provided detailed reports and updates, keeping me informed throughout the process. Their keen eye for detail ensured that my property was presented in the best possible light, attracting high-quality tenants. Thanks to all the management at smart

YASMIN · 24 August 2024

★★★★★ 5/5

Trustpilot

I have not yet completed but my…

I have not yet completed but my experience so far has been plain sailing. All the team have been really helpful especially Olivia who carried out the valuation who was very sensitive to my personal situation . I also needed help with some paperwork and Olivia took the time to come and sit with me. Would definitely recommend their services.

Ruth · 19 October 2024