Smart Properties Kirklees reviews

★★★★★ 1/5

Trustpilot

Avoid - horrible company and staff are useless.

I have had my house for sale with them for 20 weeks (crossgates/Leeds Branch) and it has been the most painful 20 weeks of my life. They have lost me 2 sales on my house due to lack of communication - I should really seek compensation as they have cost me thousands. Unless you want to have yours and the buyers time wasted do not use!

Rach · 2 February 2026

★★★★★ 5/5

Trustpilot

Swaffham - Aston 10/10

Aston at the Swaffham branch was fantastic. He made us feel really comfortable and answered all the questions we had. As first time buyers it can be all very overwhelming at times however Aston made the process very simple. 10/10. Also Tony and Emily at the Swaffham branch are great. All very friendly and they are there for you across your house buying journey.

Adam · 10 July 2024

★★★★★ 5/5

Google

I am pleased to give this estate agent a 5 🌟 🌟 🌟 🌟 🌟 review. They keep everything on point 👌. They will go out of their own way to help the Landlords out in finding the right tenants. Everything they've said at the beginning they'll keep their word. I've noticed they have a very close eye to detail which shows high professionalism because they want to keep their Landlords happy with their services. All the staffs that work there are extremely well trained and very importantly they bring 100% honesty unlike other estate agents. I am more than happy to recommend this estate agent to any Landlords out there from my own successful experience 👍.

Malik · 25 June 2024

★★★★★ 1/5

Trustpilot

I found a rental property online and…

I found a rental property online and asked for a viewing. The property was located over 100 miles from my residence and as a consequence of this the employee said that they had a recent video of the property, she sent it to me and it looked amazing so I put in an offer. Contracts were exchanged and then on the day of moving the agency contacted me to inform me that the cooker had been condemned and had to be removed from the property and that the landlord was now refusing to buy a cooker and that they were not required to provide one. As you can appreciate at this stage I was very upset, however the agents said they would get back to the landlord to see if she would change her mind. The contracts had already been exchanged and the landlord was refusing to honour her side of the agreement on the moving day when the arrangements had been made and I had moved out of my current home. I would not use this company at all they have no common decency and to add salt to the wound I have to take them to court to get my money back for the E first months rent and deposit because they think that I should be held to the fixed term contract and be liable for paying the rent nevertheless! Do not trust this company!!!

Sabrina · 8 July 2023

★★★★★ 1/5

Trustpilot

The service the landlord received from…

The service the landlord received from the lettings manager at WH Brown Crystal Peaks branch in Sheffield is significantly concerning. The property lettings manager at Crystal peaks branch, was not aware of the legislation regarding property lettings. She failed to follow the codes of practice and the organisations legal responsibilities. The codes of practice for property lettings state that staff must have a good working knowledge of relevant lettings and property management related legislation and the law of contract. The lettings manager failed to serve a 24 hour notice to the tenants informing them that they had breached their contract by constantly refusing the agents access to the property. There was two big holes in the roof of the property clearly visible from the other side of the road of the property. The gable end was hanging off and it was dangerous. The property is an end terrace house and the neighbours have access to the pathway of the property to access their own property. The tenants denied the holes in the roof and the lettings manager refused to believe the landlord that there was two big holes in the roof when the landlord reported the holes in the roof, and she refused to go and take a look for herself.The landlord brought the relevant legislation to the lettings manager. The lettings manager still failed to act on the landlords request to serve a 24 hour notice in writing to the tenants, to enable the landlord to gain access to the property with a construction worker.The lettings manager at the Sheffield branch also reported that the branch did not have the keys to the property. This was despite the landlord having a receipt from the Sheffield branch proving that they had three sets of keys as requested. The keys were later found approximately a week later.The landlord eventually gained access to her property when the tenants finally moved out, two weeks before the bailiffs from the court were about to remove them from the property, and the check out inspection was eventually competed. The two big holes in the roof were visible from the loft. We could clearly see the sky, It is significantly concerning that the agent believed the tenants over the landlord, and furthermore she refused to check the property from the outside to see the the two big holes in the roof for herself.This is just two examples of the poor, unacceptable service that the landlord received from WH Brown. They are terrible and only want your money. I do not have enough time to write all their failings in this review.

Wendy · 8 June 2023

★★★★★ 1/5

Trustpilot

KEEP AWAY

if you are looking to sell your home in Ely Cambs, look elsewhere, the manage goes by the name of Charlotte, they are the most iniffecient Estate agents i have met in 60 years of buying and selling real estate

Loadsa100 · 17 July 2026

★★★★★ 5/5

Trustpilot

Lincoln branch-great service

We found a property to buy within the Lincoln area and cannot fault the team with supporting us through the process particularly Charlotte and Jay.

Rachel · 21 October 2025

★★★★★ 5/5

Google

Hospitality was amazing at smart properties HD Thank you for helping me find my perfect property for me and my family

Dương · 18 November 2024

★★★★★ 5/5

Trustpilot

W H Brown (Nottingham) made my dream come true of owning my own house

I have recently bought my first home and I can honestly say that without Haaris Alam and Megan Evans, it would of never of happened. Haaris helped me find the best mortgage deal and signposted me to the best solicitor (Campions Solicitors Nottingham). Megan kept in contact with me over the 4 long months it took to finally get my first home. Both individuals are extremely knowledge, were friendly, pleasant and nothing was too much trouble for them. Haaris and Megan are brilliant at their jobs and they made my dream come true. Thankyou Haaris and Megan :) Shazadi Bashir

Shazadi · 18 April 2023

★★★★★ 5/5

Google

Beyond pleased with the services that Smart Properties HD has to offer. I feel at ease as a landlord knowing that my properties are in safe, reliable hands. Special thanks to Amy at the front for always welcoming with a smile.

Ahsan · 24 October 2023

★★★★★ 5/5

Trustpilot

Rotherham branch

Our Estate agent Ellie from the Rotherham branch has been extremely helpful. She has answered every email and call and has always made herself available to answer any questions we have had. She made the house viewing very enjoyable had has walked us through every step of the application process. Ellie is a fantastic estate agent and a credit to the Rotherham branch

Danielle · 22 May 2024

★★★★★ 1/5

Trustpilot

Never get back to you, no customer service

DEREHAM branch. Desperate to rent a property for my son and young family. Been on their waiting list. Contacted them on the day a suitable property was advertised (photos awaited). Asked for a viewing. Was advised it wasn't quite "live". We were reassured we would be contacted. Did not hear a thing. Then was told they have had an offer 'accepted' by the landlord. When I complained that we didn't stand a chance was told we could "still view" if we wanted because no money had changed hands yet. What would be the point. Waste of our time and theirs. Rubbish service. No care.

Ali · 12 April 2023

★★★★★ 5/5

Trustpilot

Rocco Tona and his team @ Hoddeson

Rocco Tona and his team at the Hoddesdon branch did an exceptional job during a very testing time in the industry. They helped me find new buyers as the increasing interest rates stifled sales. Supported me with all the info and patient understanding that I needed. We made it through to the end after a year of hard graft all round!! Thank you so much guys!🙏

Mrs · 4 March 2024

★★★★★ 5/5

Trustpilot

Satisfied sellers

Lisa Dove, the Sales Progression Manager at WHBrown in Sudbury, Suffolk has been an enormous support to us in the rather protracted process of selling our 2-bedroomed flat.She is both highly professional and efficient, yet friendly and approachable and her input in liaising between our solicitor and that of the buyer has been much appreciated. Thank you Lisa!

Elaine · 26 July 2024

★★★★★ 5/5

Google

Smart Property Systems has made managing my rental properties so much easier. The platform is intuitive and user-friendly, even for someone like me who isn't tech-savvy. The automation features have saved me countless hours, and the tenant portal has simplified communication and rent collection. While I'd love to see more integrations with other tools I use, overall I'm extremely satisfied with Smart Property Systems and highly recommend it to other landlords and property managers.

Qumar · 25 July 2024

★★★★★ 1/5

Trustpilot

Do not use this estate agent

Do not use this estate agent. They did not act in our interest and quite openly attempted to bully us into selling our property at well under the market value. We had a ridiculous offer, which they just expected us to take. Zero effort made to push the property after the offer.

Billy · 28 March 2026

★★★★★ 5/5

Google

I have just come into the country and within 48 hours of me arriving they found me the perfect home. Special thanks to Erin

Rehman · 24 August 2024

★★★★★ 5/5

Google

Wow, this estate agents is the best I know of! Great service! Very talented and knowledgable. I thank Poppy and Amelia for making me feel welcomed from the moment I stepped foot in the office! Thank you Smart Properties!

Jobanpreet · 24 October 2023

★★★★★ 1/5

Trustpilot

Barnsley Branch.

Barnsley Branch.Part 1 of a 2 part review!(There is not enough word space on one review!)Valuation by Jack,promised me the world on a plate! Predicted 6-8 week sale time! I’d not to worry about losing the house I wanted by not having sold mine yet,“negotiation is their job,they will get me the house!!”Valued at £150 G, they can get me £160, no problem!!Sign right here!First Issue:Sequence (WHB solicitors) contacted us wanting our I.Ds & £150 immediately.I politely replied that we have our own solicitor thank you. WHB had instructed them to represent us & they started hounding us by phone & email for payment!Many people would be pushed into a corner here & think they don’t have a choice but unfortunately for them, I’m Not many people!!I told them that as already said,we have our own solicitor & since WHB had instructed them without our permission,they could take it up with them!”First introduction from the office staff, is Sam! Sam has worked for this company for 20 odd years,(she will constantly, inform you of that!) Sam thinks it’s her right, as a long standing employee of this company,to talk to you like sh**,speak down to you as though you’re thick,make a lot of sighing noices down the phone as though your a difficult child & make all your decisions for you!Firstly Sam informed me,in our very first conversation,that an offer had been made on our house but…“We” are not accepting it! “We” are wanting a first time buyer!! It was asking price & I expressly told her “we” as in me & my husband & NOT “we” as in me, my husband & her” would be accepting it, she then started to patronise me by telling me “You don’t understand the business of selling & buying property,there’s more to it than making & accepting offers!!”She said“Just because their nice people who view your house, you don’t have to sell to them!!” After telling her not to patronise me,she further went on to refuse to put an offer in on my behalf,on the property I wanted to buy & single handedly dismantled every promise Jack had made by telling me “I” had misunderstood him,Jack would “never” promise such things as securing my intended purchase, & a 6-8 week time frame just to get me signed up with the company!! (From that point,Jack no longer answers the phone to us & I later find out Sam is Jacks mummy!)Next,is my buyers,we exchanged numbers at the viewing (which I don’t recommend!) ringing me up,upset,husband hollering in the background because my estate agent has made his wife cry! (Twice this happened!)My buyers own complaints of WHB namely Sam and Danika,ranged from, being talked to like sh**,hounded with phone calls on all numbers provided,threatened that they would put the house back on the market if paperwork wasn’t returned that day!Threatening that if the office was to be inspected, & documentation they required from my buyer wasn’t present,my buyers would be in trouble with the authorities!! My buyers begged me to take my business elsewhere so they didn’t have to deal with WHB any further. I refused & my buyers pulled out!!!My buyers mortgage advisor even referred to them as William H Clowns!They said at the time,“after our experience with WHB,I now no longer want to buy a property! I’ve never know people so awful & an experience so stressful & upsetting!”I’m obviously upset now as well & I ring WHB to ask what the hells going on. I get Lily on the phone,she gives me a big speech about how professional WHB are,during this speech she called me Natalie 3 times! My name is Sarra!It took 6 days to get another buyer! A minuscule amount of time but a nightmare. I finally cottoned on that the viewings WHB booked for us & provided the names & back story of the viewers,they turned up!The viewings WHB booked & only provided a name,& told me (I don’t know their situation, someone else took the call!!) These we’re the No Shows! Or as I believe,the fake viewings made up by WHB to fake interest in the property after loosing me my buyer!Day 6 I rang WHB & got Danika,I told her I was considering changing estate agents or packing in the whole thing! Half hour later,Danika rings me,we’ve got an offer!! 15 G below asking but the buyer has sold,signed,completed on his property,staying with family so,No Chain!! (Remember that!!)We accepted,we didn’t want to lose our house purchase & no chain means quick sale!!!SO WRONG!!Week 12 I’m on the phone again to WHB,what’s going on etc Why’s this taking so long?Sam tells me,she’s just had my buyers ex wife on the phone asking the same thing,she’s eager to finalise as well. It’s my buyers, buyers that are holding things up!!!Remember when I accepted the offer??“buyer has sold,signed,completed on his property, & is staying with family” ??So Sam has just dropped them all init!I asked to speak to Danika,she’s unavailable!!!!tbc……

Sarra · 1 February 2023

★★★★★ 1/5

Trustpilot

I was the winning bidder for the…

I was the winning bidder for the property and, following the auction which ibs iamsold I was taking steps to arrange the required mortgage documentation and obtain my Agreement in Principle (AIP).

Josephine · 14 August 2026

★★★★★ 1/5

Trustpilot

Lincoln Branch

Lincoln Branch - No communication despite repeated apologies. The house has now been on the market for 9 months without even being viewed, as they seem to be doing absolutely nothing to sell it.

Julie · 31 July 2026

★★★★★ 5/5

Trustpilot

Fantastic team

My experience with this agency in Northampton has been fantastic and a massive thanks to Kris and Louise for their support from the beginning to the end. Both were very helpful and kind and they even manged to get me and my family a bigger house to live in. I would highly recommend this agency in Northampton because of their kindness and support. Much love from me and my family.

GRACE · 4 November 2023

★★★★★ 5/5

Google

Ruby has been incredibly helpful throughout the entire process. Shes always responsive proactive and made sure everything went smoothly. Recommend.

Tru · 2 October 2024

★★★★★ 1/5

Trustpilot

We used the Skegness branch

We used the Skegness branch. We found there was lack of communication in particular from the Branch manager. We received just one vendor care call in the whole 12 weeks. And when we gave notice there was no call from the Branch manager to ask why. Everything is done by email

Nikkiwhatleyhotmail.co.uk · 15 October 2024