Every review we hold for the Kirklees office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleWorst Estate Agents Around. They need to learn how to communicate with their clients. You never informed me with anything, so stop your lies. Gillian Spence Marla your Senior Letting Manager needs Customer Service Skills as she doesnt know how to talk to a customer. I requested a contractor to be sent out to the property Asap which you failed to do aswell as there were no follow-ups and nither any confirmation through emails that someone is gona visit the site instead so i assumed you didnt find anyone instead you bill me for something that i didn't require again and nither justified.You wasn't thinking i was gona wait forever for you imaginary contractor to turn up were you. And Thanks for nothing.
Usman · 23 February 2024
Agent replied · 25 March 2024
Usman were obviously really disappointed to receive this review. We have investigated this and we are sorry but we totally disagree with your comments as we clearly arranged with you for contractors to visit the house and you refused them entry which is where the problem arose. Contractors will unfortunately always charge for a failed visit which we cannot change.
★★★★★ 5/5
GoogleRobert Watts carried out a probate sale for us, very organised and professional throughout. Nicky was my main point of contact, I found her to be both efficient and helpful.
A · 28 March 2024
Agent replied · 23 December 2024
Thank you Norton that’s very kind of you to post this and we’ll let Nicky know you were happy with her work.
★★★★★ 5/5
GoogleRobert Watts carried out a probate sale for us, very organised and professional throughout. Nicky was my main point of contact, I found her to be both efficient and helpful.
Norton · 21 March 2024
Agent replied · 25 March 2024
Thank you Norton that’s very kind of you to post this and we’ll let Nicky know you were happy with her work.
★★★★★ 5/5
GoogleAmazing service from Angela, she was soo lovely, very fast at getting back to us with any querys, always keeping us up to date, also spoke with stephen a few times who was so friendly. Highly recommend, thankyou for been amazing.
Mr&Mrs beetham.
Laura · 3 August 2025
Agent replied · 2 September 2025
Thank you Laura that is great to hear that both Angela and Stephen were on hand to help. Good luck with your future plans.
★★★★★ 5/5
GoogleNicky and Liz were incredibly helpful during the purchase of our home. They kept us updated with progress and we could get hold of them easily. We have had poor experiences with other estate agents but found Robert Watts very friendly, helpful and trust worthy! Thank you
Danielle · 2 December 2022
Agent replied · 30 July 2023
Thank you Danielle, we’re so pleased we’ve restored your faith in estate agents! Enjoy your new home.
★★★★★ 5/5
GoogleI bought my house with Robert Watts and we couldn't have asked for a better agent. Nicky kept me updated throughout the whole journey being polite, helpful and professional. I would recommend them to anyone looking to move. Thank you Nicky for all your support during and after our purchase.
Kelly · 30 July 2022
Agent replied · 30 July 2023
What a super review Kelly and we really appreciate you posting this. We’ll let Nicky know you were happy with her support through the purchase.
★★★★★ 5/5
GoogleThe girls in the office have been brilliant. They dealt with a very stressful situation with professionalism and empathy. Thanks to Jenny for keeping all parties in the loop. Im currently buying a house currently too and all us going really well. Thanks to all of you.PositiveResponsiveness, Quality, Professionalism
Russell · 26 August 2022
Agent replied
Thank you Russell. We know it was difficult at times but we appreciate your kind words and we'll keep pushing with the ongoing purchase.
★★★★★ 5/5
GoogleRecently rented a property from Robert Watts, Cleckheaton in BD6. There was a few questions and requested we had at the beginning which was dealt with negatively but then started dealing with Sam Banfield and he was so helpful and dealt with queries quickly and professionally between ourselves and the landlord, to help us obtain the property. Special big thank you to Sam.
Christine · 29 September 2019
Agent replied
Many thanks for your super review and we'll pass your comments on to Sam and the team at Cleckheaton
★★★★★ 5/5
GoogleOutstanding service from start to finish professional and caring .
Highly recommend Robert Watts and their wonderful attentive staff .
They made the sale of my late fathers house much easier than I thought it would be . Thankyou
Tina · 28 August 2025
Agent replied · 2 September 2025
We really appreciate you posting this great review Tina thank you. It can be stressful selling, particularly in probate circumstances, but we are delighted you were happy with our service. Thanks for using us.
★★★★★ 5/5
GoogleAll the staff at Robert Watts Cleckheaton are unbelievably helpful throughout my sale from start to finish! Really couldn’t do enough for you! Totally different from my last estate agents I used in the past! Certainly would use again no hesitation. Special thanks to Jenny
Alex · 1 January 2023
Agent replied · 30 July 2023
Thank you Alex that is such strong praise and we’re delighted that Jenny and the team could help you.
★★★★★ 5/5
GoogleAbsolutely amazing estate agents from start to finish were always helpful, we had a bit of a nightmare purchase with our chain through no fault of Robert watts, Lisa and Nicky were amazing always helpful and went out of their way to make things run as smoothly as possible would 100% recommend them.PositiveResponsiveness, Quality, Professionalism
Catherine · 26 August 2021
Agent replied
Really appreciate your great review Catherine and glad we got you over the line as it can be stressful
★★★★★ 5/5
GoogleJust bought and sold a property with the help of all at Robert Watts. Everyone was really lovely and helpful 😊 nothing too much and got things moving. Nicky was especially helpful. So big thank you to everyone at Cleckheaton branch would definitely recommend. …
Jane · 2 November 2022
Agent replied · 30 July 2023
Many thanks Jane we will definitely pass you kind words onto our team and we are so pleased Nicky was so helpful. Good luck going forward.
★★★★★ 1/5
GoogleNot very helpful at all unfortunately. I'm homeless, sofa surfing after fleeing domestic abuse and sadly I couldn't make a viewing for a property due to work commitments, I only got offered the viewing yesterday. Apparently it's their policy that you HAVE to view the property before putting in an application. I can't find this policy on their website and despite my awful situation they offered no solution and were very abrupt. Very unfortunate because other Estate Agents have been very considerate. Surely if I'm okay putting in an application having only seen pictures, knowing full well the property would be suitable for myself as a single person that should be enough, as it is with most estate agents but it isn't and gets you a very frosty response.
Lauren · 28 September 2023
Agent replied · 29 October 2023
Lauren we are most distressed to receive this review but we can’t accept applications if you haven’t viewed the house. The demand is very high at the moment and if house in question is popular others will undoubtedly get the property. We are sorry for your situation and will try and help you if you see something else.
★★★★★ 5/5
GoogleFantastic estate agents . Everything went so smoothly and helped us every step of the way . Thank you very much again robert watts 5 stars from me 😁🌟 🌟 🌟 🌟 🌟 …
Craig · 6 August 2023
Agent replied · 27 August 2023
Thank you Craig we're glad the team could help you all the way.
★★★★★ 5/5
GoogleAll of the staff I dealt with at robert watts were kind and professional. I usually dealt with Lisa who always kept me updated throughout the process and helped me whenever I needed it. Lisa was lovely and I would definitely go back to Robert Watts.
Thank youPositiveResponsiveness, Quality, Professionalism, Value
Paige · 26 August 2021
Agent replied
Great to hear you had a good service Paige and thanks for posting this. We’ll let Lisa and the team know.
★★★★★ 5/5
GoogleGreat service from Rachel who updated me every step of the way up to completion day.
Helen · 13 February 2026
Agent replied · 13 April 2026
Thank you Helen that’s great of you to post this and we’re delighted Rachel was there throughout. Good luck moving forward.
★★★★★ 5/5
GoogleGreat communication and service throughout our purchase. Can't thank them enough for their help buying our first home! Shout out to Nicky Brown who kept us going throughout!
Beth · 25 October 2023
Agent replied · 24 October 2024
Thank you Beth for taking the time to post this super review and were so pleased Nicky was on hand to help. Good luck and enjoy your first home.
★★★★★ 5/5
GoogleWhen recently selling my house with Robert Watts I was impressed with the service from the first phone call. All staff were helpful and professional at all times. Through lockdown they continued to update me. Appreciated guidance and support. Thanks to James and the team.PositiveResponsiveness, Quality, Professionalism, Value
Tracy · 26 August 2021
Agent replied
Thanks Tracy really appreciate your review and glad we could provide the support to get the house sold.
★★★★★ 5/5
GoogleKate and the team manage a large portfolio for our business. The level of dedication and service shown by the whole team is second to none. We have nothing but praise for the manner in which they quietly and effectively manage our properties with very little involvement needed from us.PositiveResponsiveness, Professionalism
Stuart · 9 December 2020
Agent replied
Thank you Stuart we'll pass your kind words onto the Rental team.
★★★★★ 5/5
GoogleGreat communication and service throughout our purchase. Can't thank them enough for their help buying our first home! Shout out to Nicky Brown who kept us going throughout!
Beth · 28 September 2023
Agent replied · 29 October 2023
Thank you Beth for taking the time to post this super review and were so pleased Nicky was on hand to help. Good luck and enjoy your first home.
★★★★★ 5/5
GoogleExcellent service all round. Property well marketed and sold quickly. The exchange and completion was a bit tricky due to the length of the chain but Jenny was on the case from day one. She really made a difference.
Cherry · 3 September 2022
Agent replied · 30 July 2023
Thanks Cherry we appreciate you posting this and so pleased Jenny made the difference
★★★★★ 5/5
GoogleFriendly staff, James and the Cleckheaton branch staff did a great job. Photos were good, and I was kept up to date at every step. Good online tracker as well.
Alan · 30 June 2023
Agent replied · 30 July 2023
Thank you Alan we really appreciate you posting this review and glad we could help.
★★★★★ 4/5
GoogleRobert Watts acted for the vendor of a property that I recently purchased. The office manager Jenny was very helpful in liaising with the vendor and their solicitor, particularly when the transaction became protracted.
Bill · 31 January 2023
Agent replied · 30 July 2023
Thank you Bill for posting this kind review
★★★★★ 5/5
GoogleI felt supported by the staff at Robert Watts, especially Lisa who kept in touch with me throughout the process and was happy to talk to me at any time about anything. They were professional and took away the stress of selling my house.
Dawn · 1 July 2021
Agent replied
Great review thanks Dawn and we'll let Lisa know you were happy with her efforts
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
