Every review we hold for the Kirklees office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleUnderhanded misleading give you false hope play with your mind in the end just wanting more on a provisionally sold property hoping seller will accept..... some people have morals.... not here though! having dealt with many estate agents worst experience ever so far
EDIT BELOW
In response: to call someone churlish for leaving an honest review speaks volumes.... its not about gazumping its about not leading someone up the garden path as a buyer we need to make decisions too i know what happened along the process as it was told to me and i know things happened in the background...... i know with 100% confidence can say it was wrongly handled and i was dealt with incorrectly as a serious buyer!
Saad · 22 September 2021
Agent replied
Saad we are sorry you felt you had to post this. You were trying to buy a very popular house and we do not favour any potential buyer to give everyone the same chance. We are here to obtain the best price for our client but never encourage gazumping and someone has to lose out. We do feel it is a little churlish to post a 1 star review because of this however.
★★★★★ 5/5
GoogleJames came to value our house at short notice during a very busy period in the middle of Covid lockdown. The photos he took were professional and showed the house at its best. We wanted a quick sale and James' advice on pricing was spot on. The first viewers arrived about 5 hours after the house went on the market and they made an offer for the asking price there and then and formally via Robert Watts at 9am the following day. From then on Nicky and Lisa facilitated easy communication with our buyers and ensured that the process was as smooth as it could be during a pandemic. Though we hope not to move again for a long time, we would definitely use Robert Watts to sell our house again and recommend them to anyone who is thinking of selling.PositiveResponsiveness, Quality, Professionalism, Value
Andrea · 26 August 2021
Agent replied
Thanks Andrea we’ll let the team know you were happy with the service. Good luck in your new home.
★★★★★ 1/5
GoogleDreadful service. I know the housing market is bonkers right now but no excuse for such a poor customer service. Nothing but promises and lies.
To the reply; Strange how I got a phone call within 20 mins of writing this review. I was buying and was promised a call-back on two seperate occasions. The only call I got was after writing this review. Sad that you operate in this manner - but not my problem now as I won't deal with you for any future business.
Chris · 30 July 2021
Agent replied
Chris we are really sorry to receive this review. What was the specific issue you weren’t happy with as we aren’t selling for you?
Sorry you felt this way but we are waiting for information on the house from the vendor before any offers could be considered. We assume you are not interested now?
★★★★★ 1/5
GoogleDidn’t answer the phone, didn’t reply to emails and voice mails for over 2 weeks. When we did eventually get through to them they used our interest to get another offer pushed through without informing us there was another offer.
Richard · 10 October 2024
Agent replied · 24 October 2024
Richard, we apologise for the breakdown in communication but we always respond to voicemails and emails so we will look into this matter with urgency. Unfortunately the house you were looking at already had an offer and we were waiting for proof of funds to confirm it was sold hence we had to cancel your viewing. We do however wish you success with finding a new home.
★★★★★ 5/5
GoogleJenny was absolutely brilliant and always helped with any questions we had. She was very professional at all times and was like a good friend by the completion of the sale x
Kathleen · 21 May 2021
Agent replied
That’s great thank you Kathleen and we’re really glad you and Jenny had such a connection
★★★★★ 5/5
GoogleExcellent customer service and really helpful. Nicky was really kind and supportive throughout the property purchase journey. A heartfelt Thank you!
Tahir · 2 December 2022
Agent replied · 30 July 2023
Thank you Tahir for posting this and we’ll be sure to let Nicky know. Good luck in your new home.
★★★★★ 5/5
GoogleAbsolutely amazing, Nicky went above and beyond when I bought my house with Robert Watts I would definitely recommend them to anyone who is considering selling a house or buying one
Vikie · 19 June 2021
Agent replied
Great review Vikie many thanks and glad Nicky could get you across the line
★★★★★ 5/5
GoogleIt was our first time selling a house although we had a few obstacles out of our control, robert watts where very helpful throughout the whole sale. We also bought through their birkenshaw branch which were as helpful and our 'saving grace' through a very difficult and stressful time. Highly recommend and (although we really dont want to go through the process again) we would definitely use them again.
Thanks again.
Natasha · 30 July 2022
Agent replied · 30 July 2023
Thank you Natasha and we’re pleased we could help you through both selling and buying as it can be stressful at times. Enjoy your new home.
★★★★★ 5/5
GoogleWe recently purchased a property through Robert Watts, as we were first time buyers they understood we knew very little about purchasing a property and helped us understand what we needed to do. Our solicitors were useless and we asked Nicky for help quite often and she did all she could to help us! Would definitely recommend using them to sell your home or make a purchase 10/10!PositiveResponsiveness, Quality, Professionalism
Mollie · 26 August 2022
Agent replied · 30 July 2023
Thank you Mollie and we are really pleased Nicky and the team could help guide you through the process. Enjoy your new home.
★★★★★ 5/5
GoogleI cannot recommend the services of Robert Watts enough. Their help, assistance and professionalism was absolutely superb. I Dealt mainly with Nicky and Amy but the experience i had was totally above and beyond from all the team. Probably one of the best Estate Agents you will ever come across! Thank you
Naveed · 24 January 2024
Agent replied · 25 March 2024
Thank you Naveed that is a really super review and we’re so pleased Amy and Nicky could help you. The pleasure was all ours.
★★★★★ 5/5
GoogleRecently purchased a house advertised by Robert Watts Estate Agents
From start to finish I found the whole experience easy to deal with.
Amy Roebuck in particular was easy to communicate with and always responded to Emails quickly.
David · 3 October 2024
Agent replied · 24 October 2024
Thank you so much David and we're so pleased Amy was on hand to help the whole way through.
★★★★★ 1/5
GoogleDon’t bother only estate agent actively tried to stop us viewing property when eventually got viewing was told by owner of company one bid on table of asking price was told to put in last and final bid which did 25k above bid they had received cash buyer my house had sold was then informed they had gone with the other party as they were in a better position but would not confirm what bid they had received left a bad taste also quite rude and off with my wife from the start avoid at all cost unprofessional
Martin · 9 November 2020
Agent replied
Mr Kidd, We are sorry you felt you had to write this review as you were disappointed you did not get the house. It was a fair process despite what you thought and we did explain the ‘best and final’ offer process when you viewed. It is against the law to discuss other bids as we explained and the other party offered earlier than you and was in a more advanced position so the executor decided to go with them. Unfortunately someone was always going to lose out. Mr Watts explained he wasn’t aware of all offers on the viewing but was going to check when he got back as you were the last viewers. We believe we were professional throughout and were never rude even though you were upset on the final phone call.
★★★★★ 5/5
GoogleI would definitely recommend this estate agent after recently using there professional services. The service is efficient, professional and boasts a great team of staff that are all ready to help. Our personal customer service experience was excellent. The team at Robert watts kept us updated and we felt confident we were in good hands through what proved to be a particularly challenging period of a pandemic. Its the human factor, the friendly smile, the lovely helpful and reassuring way we were dealt with that we were especially grateful for. The marketing of our property was exceptional from the photos to our brochure and all internet marketing. Thank you Robert Watts 👍🏻✨PositiveResponsiveness, Quality, Professionalism, Value
Keely · 26 August 2020
Agent replied
Wow Keely what a superb review. Really appreciate your comments here and good luck with the future.
★★★★★ 5/5
GoogleWriting a review as an estate agent, Jenny at Robert Watts was involved in a chain that our vendor was buying through. she was excellent to communicate with and believe me this transaction was not an easy one. If as a vendor your looking for an agent in Cleckheaton, Robert Watts especially with Jenny as a negotiator i can say you will be in safe & proactive hands. Jenny I look forward to dealing with you on future transactions should our paths cross again. Thanks again, James at McField Residential Estate Agents, Bailiff Bridge
James · 30 July 2020
Agent replied
James, that's a great review many thanks and we'll let Jenny know. Always nice to get a good review from a fellow professional.
★★★★★ 5/5
GoogleKate & the team have gone above and beyond to help out with every aspect of my rented property, I would recommend Robert watts to anyone looking to buy and or rent a home 🏡 …
Gray · 10 October 2024
Agent replied · 24 October 2024
Thank you Gray we really appreciate you posting this review and glad Kate and the team were there to help.
★★★★★ 5/5
GoogleWe sold two properties through Robert Watts in Cleckheaton. They were extremely helpful and kept us informed throughout. Their assistance was particularly helpful when our first home hit a snag (spot of damp) which was fixed quickly and efficiently by a local company they recommended. We obtained pretty much 'asking price' for both properties and were very happy with their service. Would definitely recommend.
Suzel · 12 January 2023
Agent replied
Thanks Suzel we know it was stressful at times but we’re delighted you were happy with our service and good luck with your new neighbours.
★★★★★ 5/5
GoogleMany years ago sold our house through Birkenshaw Office and was highly satisfied with service provided. When daughter asked for my advice on who to use for selling her house some years ago I recommended Robert Watts and she proceeded to a fast and speedy sale from Cleckheaton Office. She has since used them again to purchase her present property and I was involved in this transaction with her. The service by friendly efficient staff she received was again first class. Highly recommend this friendly family business.
BarneyRover · 2 January 2020
Agent replied
Glad we were able to help on numerous occasions and we really appreciate your review.
★★★★★ 5/5
GoogleProfessional & pleasant staff always there to help & give advice if needed. Totally recommended Estate Agent service A++
Kurt · 30 July 2022
Agent replied · 30 July 2023
Thanks Kurt really appreciate your great review
★★★★★ 5/5
GoogleJenny and the team at Cleckheaton provided great support in the sale of my property. Would highly recommend.PositiveProfessionalism
Phil · 26 August 2022
Agent replied · 30 July 2023
Thanks Phil much appreciated
★★★★★ 5/5
GoogleVery smooth transaction in one of the busiest ever times to sell a property
Very please thanks to Nicky who was with us every step
Caroline · 19 June 2021
Agent replied
Thanks Caroline and we'll let Nicky know your comments.
★★★★★ 5/5
GoogleAfter speaking with a number of estate agents to sell our house we chose Robert Watts as they had a positive but realistic attitude, and we weren't disappointed. Our house was sold quickly, and communications throughout were prompt and proffessional. The only minor quibble I had was that the representative showing people round at weekends was not very thorough and rushed off before showing one couple around, although they had contacted the office to say they were delayed.
Louise · 29 September 2019
Agent replied
Really appreciate your 5 star review Louise and the constructive feedback on the viewing issue.
★★★★★ 5/5
GoogleRobert Watts have managed 3 houses for me for the past 5 years.I would recommend them to any landlord,I have had very few periods when any of the houses have been untenanted,any monies due have always been paid to time and any problems or disputes with tenants sorted out very quickly.
My point of contact over the past 5 years has been has been Hilary who always does anything asked of her in a professional manner.
Tony Kelvin
Tony · 29 September 2019
Agent replied
Many thanks for you great review Tony it means a lot and we'll pass your comments onto Hilary.
★★★★★ 5/5
GoogleRobert Watts team was very helpful during the process of buying our first house. The communication was easy and fast. The team, and Jenny especially, were great!
Paulina · 21 December 2024
Agent replied · 11 January 2025
Thank you Paulina it is most kind of you to post this and we’re delighted Jenny kept you up to date throughout the process which is vital when buying your first house. Good luck in your new home.
★★★★★ 5/5
GoogleWe used Robert Watts Estate Agents to sell our property, we were really pleased with the service.
Our house sold in few days thanks to work by the team.
The process was straight forward and we were able to complete our sale in specified time.
Thank you for your help with our sale.
Roman · 6 August 2023
Agent replied · 27 August 2023
Thank you so much for this lovely review Roman and glad we could help.
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