5/5
TrustpilotThanks Paige for your hard work and…
Thanks Paige for your hard work and dedication.
Agent replied · 26 May 2026
We appreciate you acknowledging the hard work and dedication. Thank you for your positive feedback! Gareth
Trusted Agent profile · Kirklees
Martin Thornton Estate Agents Kirklees reviews
★★★★★
1,476 reviews across 2 platforms
Unit 5 The Mall, Huddersfield, HD3 3XA, Kirklees, HD3 3XA
Martin Thornton Estate Agents's office in Kirklees, at Unit 5 The Mall, is rated 4.7 out of 5 across 1,476 reviews on two platforms, including 251 Google reviews rated 4.7.
Reviews
Every review we hold for the Kirklees office, from every platform, shown as written. First names only.
Trustpilot5/5
GoogleZoe was amazing , really helped every step of the way. The service provided was excellent! Thank you for you support! Very much appreciated. Viren an Nisha
5/5
TrustpilotAda was amazing for us through our…
Ada was amazing for us through our purchase seeming how difficult and long process it was couldn’t have felt with a better person thank you very much
1/5
TrustpilotWorst experience for a first-time buyer
We were very excited when the staff told us our offer had been accepted, but we did not know that it was just a joke to us. The staff updated us by phone and told us the seller accepted our offer and asked me to send them all the bank statements, and other information they needed and pay them to find a solicitor. We thought everything should be alright, but they called us yesterday and told us the seller had not accepted our offer yet!? I asked them how it was possible; their answer was they had not received the documents we sent two days before and one of the staff who took the phone told me they received them. When I tried to call them all their answer was "I do not know" or "My colleagues have not passed it to me yet". Last but not least, we already got a solicitor doing the confirmation and they told me we can still use their service to find another house. I do not think it is making any sense! That is truly awful to a first-time buyer who needs your help and you did it in a "perfect" way. This was planned to be a five-star comment but that seems like a total disaster to me now.
Agent replied · 22 October 2024
Thank you for your feedback.As you have not provided a property address, and we are unable to find you in our system, we are unsure which property this relates to but we are obviously very sorry to read your review. If you have the time please could you email us at reviews@ryderdutton.co.uk so we can look into this for you.Thanks, Ryder & Dutton
5/5
TrustpilotAlex M R&D Rawtenstall
I was really pleased with the professional, friendly and helpful services at R&D. Alex was always in constant communication and after using a number of other agents which fell short of the service I expected, Alex and R&D sold me house and guided me through the process all the way to completion and exchange. When Alex wasn't available there was always someone else on hand who could help. I would highly recommend R&D in Rawtenstall.
Agent replied · 22 October 2024
Hi Phil, It was a pleasure handling your sale. I'm so glad we managed to secure you a suitable buyer and get the sale through so smoothly for you! All the best - Alex 😊
5/5
GoogleEveryone in the team extremely helpful for both buying and selling properties. Huge thanks to Ava and Zoe!
5/5
Trustpilotexcellent
You dont have a how did we do? just FYI, i spoke to an absolute star who assisted me with my issue and dealt with it, even though it threw up a couple of issues for her. Just replying so u can forward, Laura was efficient, easy to talk to, knowledgeable and helped me massively! Thanks for making the call so easy! :) 10 outta 10.
Agent replied · 22 October 2024
Thank you for the lovely review 😇
5/5
TrustpilotBryony was very helpful and informative…
Bryony was very helpful and informative all the way through with my house purchase. Regularly keeping me updated.
5/5
TrustpilotAmazing customer service.
The staff made our experience so easy, they were super helpful, they listened and answered any questions we had. Specifically Samantha & Mus. We wouldn’t ever want to go with another company purely based on the fact that these have met our expectations and more, moving into a new home can be stressful however this time around it has felt like a breeze thanks to Samantha.
Agent replied · 22 October 2024
Thanks for taking the time to leave this 5* review for Samantha & Mus. All the best in your new home.Gareth HuntHead Of Lettings
5/5
TrustpilotExperience to date with Adam Mitchell…
Experience to date with Adam Mitchell has been great. Stress free, quick and efficient. The process has moved forward quickly and smoothly to date. Mandy and Paul
5/5
TrustpilotReliable efficient Estate Agent
It is rare to find such a good Estate Agent. All the staff at the Slaithwaite branch, including Nichola Wain, Laura Watts, Leanne, Martha and Kim were fantastic. I appreciated how helpful they were, especially Nichola who rang me every week for regular updates and was patient throughout. I would recommend them to anyone. They did a great job of the photos too.
Agent replied · 22 October 2024
Thank you so much Carina for your lovely review. We are so pleased that you enjoyed working with us and we hope you settle quickly into your new home.
5/5
TrustpilotRecently purchased a house
Recently purchased a house. The service has been excellent throughout the whole process. Very good communication and answered any questions I had quickly. Thanks to Emmy, Michaela, Naomi and Amber for all your help!
5/5
TrustpilotIt was a very long and complex sale and…
It was a very long and complex sale and I couldnt have done it with Megan. She went above and beyond with my sale and she could not have done anymore. I would recommend Megan to anyone and would say she gave 110%. She was extremely professional under testing circumstances and thoughtful throughout. Thank you Megan for all of your help.
Agent replied · 22 October 2024
We are so happy to hear that you had such a positive experience with Megan. We appreciate your kind words and are thrilled that she went above and beyond to help you with your sale. We are proud to have such dedicated and helpful team members.
4/5
TrustpilotKept us informed & up to date with…
Kept us informed & up to date with purchase & problems. Always happy to help & answer questions. When Nicole took over purchase rang us every week with an up date & liaised with our solicitors & chased them up for which we are very greatful, went above & beyond to help us.
Agent replied · 22 October 2024
We truly appreciate your kind words! We are delighted to hear that our team kept you informed and provided excellent support throughout your purchase.
3/5
TrustpilotTelephone problems
Geraldine Marsden handled my queries very well though communication via email was in my opinion not always the quickest way. Getting through on the phone to the office was always a nightmare. And often I was told that the person I wanted worked in a different office. If I was struggling to get through on the phone I am sure buyers were having the same trouble. A surveyor who was surveying for the buyers said his company had the same trouble.
5/5
TrustpilotThe company was very helpful in helping…
The company was very helpful in helping us decide on how to proceed with the sale of our house as I have never been in this position before and had no idea what to do. Geraldine Marsden helped us through everything and made sure we had everything In place and made the experience of sale the house a good one.Dillon started the process for us and guided us through the start of putting the house up for sale. This is why we went with ryder and dutton.
5/5
TrustpilotAs a new homeowner I was very nervous…
As a new homeowner I was very nervous and didn’t really understand any of the process when buying a home. Michaela was brilliant from start to finish, regularly phoning for a catch up and to let me know of any updates during the sale.Michaela, I cannot thank you enough. You’ve been a fantastic help and I am so grateful.
Agent replied · 22 October 2024
We're thrilled to hear about your positive experience! It sounds like Michaela went above and beyond to make your home buying journey as smooth as possible. We're so happy to hear that you felt supported and informed throughout the process.
5/5
TrustpilotThanks Rachel!
I would like to thank one member of your team especially, Rachael Howard-Cofield. She is fabulous and has been so attentive and helpful in the process of getting my flat rented out.
Agent replied · 10 October 2026
Thank you for taking the time to share your positive feedback. We are delighted to hear that you had such a wonderful experience and received attentive, helpful service while getting your property let out. Your kind words mean a lot to our team. Gareth
5/5
TrustpilotJaime was fantastic
Jaime showed us around the property and was very helpful, able to give us information and even made suggestions whilst looking round. He organised a very short notice viewing and was there on time. He couldn’t have been more helpful.
Agent replied · 11 October 2026
We're so glad to hear about your positive experience with our team member. We appreciate you sharing your feedback!
5/5
TrustpilotFantastic staff support
Fantastic staff support. Couldn't have done it without Jessica and Geraldine. Nothing was too much trouble. I am sure Jessica was sick of seeing us! An amazing person. Thanks so much to you all.
5/5
TrustpilotThe team were very friendly and
The team were very friendly and supportive everytime l called the office line. Elizabeth Powel was in charge of my case , believe me when l say she is one in a million when it comes to being supportive, being proffesional and giving you the reassurance that you need to keep you going when you feel like giving up. Lisa was very helpful too. Ryder Dutton team Middleton
Agent replied · 22 October 2024
Thank you for the great review it was a pleasure working with you and the whole team would like to wish you the very best for the future.
5/5
TrustpilotGeraldine has been great from start to…
Geraldine has been great from start to finish. Super helpful and fast replies. Thanks again for all your help with the purchase & sale of our property.
5/5
TrustpilotHighly recommended
Catherine and the team at the Heywood branch of Ryder and Dufton have done a great job with the sale of my late father's house. I have been highly impressed with the staffs professionalism, promptness and efficiency throughout the process. I have been kept up to date at all times with the progress of the sale and they have shown a real commitment into obtaining viewings and following up on potential buyers, to the extent that a sale was achieved, fairly quickly.I would have no hesitation in using their services again, and would highly recommend them to any future customers.
Agent replied · 22 October 2024
Thanks so much Linda, really appreciate your positive feedback. So happy we could help. i wish you all the best moving forward. Kind regards Catherine and the team at Ryder and Dutton
5/5
TrustpilotWe recently completed the purchase
We recently completed the purchase of our property and had a great experience throughout the whole process. Geraldine Marsden and Lacey William were both incredibly professional, helpful, and supportive from start to finish.
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