Trusted Agent profile · Kirklees

Martin Thornton Estate Agents Kirklees reviews

4.7

★★★★★ Excellent

1,485 reviews across 2 platforms

Unit 5 The Mall, Huddersfield, HD3 3XA, Kirklees, HD3 3XA

Martin Thornton Estate Agents's office in Kirklees, at Unit 5 The Mall, is rated 4.7 out of 5 across 1,485 reviews on two platforms, including 251 Google reviews rated 4.7.

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4.7 / 5

251

Reviews on Google

This office

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1,234

Reviews on Trustpilot

Business-wide

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Reviews

Every review we hold for the Kirklees office, from every platform, shown as written. First names only.

5/5

Trustpilot

Superb from Start to Finish

Thank you Kirsten and team for an outstanding home buying process. Being a first-time buyer I was really happy to have closed on my first home with such a friendly team who were dedicated to supporting me at every step from start to finish. Thank you for everything and I look forward to living in my new home!

Zarkander · 30 August 2024

Agent replied · 22 October 2024

We are so happy to hear that you had a positive experience buying your first home. We are grateful for your kind words and wish you all the best in your new home.

5/5

Trustpilot

The company is trustworthy.

The personal touch boosts everything. People were approachable and kept appointments on time. ,any concerns were speedily addressed, and any difficulties explained. I really cannot see how service could be improved. However being in a senior age group I found use of emails and remote signing daunting and off putting - could old fashioned paper be offered as an alternative?

Cliff · 26 July 2024

Agent replied · 22 October 2024

Thank you for your 5 Star review, it is much appreciated. We do offer paper copies of contracts that can be manually signed if preferred. We can always accommodate that for you if needed in the future. Hope you enjoy your new home.Many ThanksGemma HornApplications Team Leader

5/5

Trustpilot

Perfect service from start the finish

Perfect service from start the finish. We mainly dealt with Kia who made the process so easy and stress-free for us as first time buyers. She helped in anyway she could and kept us in the loop. Fiona was also great, easy to speak to and explained anything we needed clarifying. They also made the key collection special which was a nice touch!

Emma · 28 May 2024

Agent replied · 22 October 2024

Thank you kindly for taking the time to write such a lovely review. Hope you are both enjoying your new home?!

5/5

Trustpilot

Outstanding team at Royton

The team at Royton, Michaela, Jade, Jenny and Oliver were friendly, efficient and kept us fully informed throughout the process. Which we appreciated and assisted in the Sale and exchanged smoothly coming to a completion. We just to say a big thank you to the team especially Michaela and Jenny for their support and assistance.

Sharon · 11 October 2024

Agent replied · 22 October 2024

Thank you for your kind words. We are thrilled to hear that you had a positive experience with our team. We strive to provide exceptional service and are delighted that you found our team to be friendly, efficient, and supportive throughout the process.

5/5

Trustpilot

Such a great company and especially Amy…

Such a great company and especially Amy Heaton who went above and beyond to help us with the sale. Amy also helped us with communication with my own solicitors Northainley who would not return our phone calls or emails. She managed to get hold of them every time and sort out any problems we had and kept us updated.

John · 5 August 2024

Agent replied · 22 October 2024

Many thanks for the wonderful review, we're pleased to hear you were happy with our efforts, take good care from all at Ryder & Dutton 🏠

5/5

Trustpilot

I have had a fantastic experience with…

I have had a fantastic experience with Geraldine from the Oldham branch, she has been so helpful. Gerdaline was fantastic at reassuring me and keeping me updated throughout the whole process. I do not think the move would have gone as smoothly without her support. Geraldine is a credit to the business. Thank you so much for everything.

Leanne · 15 August 2024

Agent replied · 22 October 2024

Thank you for your kind words. We are delighted to hear that you had a positive experience with our team and Geraldine in particular. We appreciate you taking the time to share your feedback and wish you all the best for the future. Best wishes for the future, Alex & the R&D team.

5/5

Trustpilot

Sam and Mus

Sam and Mus were amazing, not just with the viewing process but also the lettings process, Sam kept me up to date with all circumstances regarding my application status and next steps and Mus altered his calender to allow me to recieve my keys earlier than anticipated, I massively appreciated both impeccable customer service.

Jennifer · 17 October 2024

Agent replied · 22 October 2024

Thank you for your 5 Star review for Sam and Mus, it will be very much appreciated. Its great to hear that you were happy with the service that they provided and that they could make the whole experience a smooth one. Enjoy your new home.Many ThanksGemma HornApplications Team Leader

1/5

Google

Absolute bunch of scammers. Moved out of a property of theirs over a month ago now. They did an inventory after I gave the keys back which is very unprofessional and shadey, then made up a load of absolute rubbish trying to keep my deposit. They’ve even had a new tenant living in the property a very short time after I moved out. I am now going down the legal route and informing bodies around this for my money to be returned. Avoid at all costs as they will try to scam you. There’s a lot better estate agents in Huddersfield who actually care about their tenants.

Greg · 11 May 2026

5/5

Google

Elisha was such a breath of fresh air in the sale of our house. She was friendly and professional and understood the difficult situation of the sale; handling it with respect. Thank you so much.

Marie · 11 April 2026

5/5

Trustpilot

A massive thank you to Kia!

A massive thank you to Kia. She was so amazing with the purchase of our house and helped out every step of the way in what was a very long process! She was professional, kind and always on the end of an email to support. Thank you again, we couldn’t have done it without you! ☺️

Kate · 21 August 2024

Agent replied · 22 October 2024

Dear Kate thank you for taking the time to write a lovely 5 star review for Kia.

5/5

Trustpilot

The communication was fist class and…

The communication was fist class and when there was the minor hick up, Oliver and the team worked to get a solution. Top class service.

Rob · 18 June 2026

5/5

Trustpilot

Geraldine Marsden was very responsive…

Geraldine Marsden was very responsive and helpful in her role as move manager. She was very communcative and made the process very smooth and pleasant.

Liz · 17 June 2026

5/5

Google

Fantastic experience with Martin Thornton. Bailie was our agent who managed and looked after our purchase. He had a troubling experience as the company selling the property was a little awkward but he over calm all issues. He decided to go on holiday but the hand over to Elisha was fantastic and honestly I don’t think we could have been left in better hands. This due were truly fantastic. Thank you

Anthony · 8 April 2025

5/5

Google

I recently sold my property through Martin Thornton estate agents and I am very happy with the service provided. From the initial valuation I felt confident that they would work hard to get me the best price for my property, whilst also ensuring a fast and efficient process. Bailie is a friendly, enthusiastic and knowledgeable sales negotiator who communicated effectively with myself and the buyers along the way. All of the other team members that I dealt with throughout the process were great and always helpful and friendly. My house sold quickly and the transaction went extremely smoothly. I would highly recommend Martin Thornton and would happily use them again in the future.

Vita · 7 December 2024

5/5

Trustpilot

Reliable Agency…

"I've rented my last two homes through this agency. The team is professional and reliable. Special mention to Gemma Horn and Emma Copper, who have been helpful throughout the process. They always ensure everything runs smoothly. If you're looking for a trustworthy property agency, this is definitely the one to choose!

M.Hussam · 15 October 2024

Agent replied · 22 October 2024

Thank you very much for your 5 Star review. We always strive to provide excellent customer service, myself and Emma are pleased that you you were happy with our service again. Enjoy your new home.Many ThanksGemma and Emma

5/5

Trustpilot

Alex was a dream

Such an easy process buying through R&D. Alex was amazing all the way through and even with a hiccup on the last day (due to the solicitors) she stayed longer than she should have to ensure I could pick the keys up (after making multiple phone calls helping me out) and had somewhere to actually live the day my sale went through. Thank you!

Mr · 19 February 2024

Agent replied · 22 October 2024

Hi Luke, you're very welcome and I'm glad we managed to get you moved in! Wishing you many happy memories in your new home - Alex 😊

5/5

Trustpilot

A BIG THANK YOU

We were looking for a house to buy since March and registered with the branch in Heywood on line. The team were great, very patient, showed us more than 6-7 properties till we found what we want. A special thanks to Catherine and Julie and all the team. So helpful, professionals with positive way of approach. Never rushed or let's down in any house viewing. Thank you so much guys for your help

Hashim · 11 July 2023

Agent replied · 22 October 2024

Thank you for the wonderful review it is massively appreciated, all the very best!

5/5

Google

We recently used Martin Thornton as we purchased our new home from them. Ava was with us every step of the way …. They were wonderful with us … When we were searching for our home we knew that Martin Thornton were going to be the ones when we didn’t get the same response rate as we did with Martin Thornton, sorry to say that other businesses were rather lacking…. Martin Thornton they were quick and efficient start to finish … a huge thank you to Ava and all the team at Martin Thornton for their kindness, consideration and hard work through our buying journey !

Samantha · 19 November 2024

5/5

Trustpilot

Huge thanks to Jaimie M and the team…

Huge thanks to Jaimie M and the team for all their help.

James · 1 September 2026

5/5

Google

I sold my apartment through Martin Thornton and I cannot fault their service. Phoebe did a great job and one particular shout out is to Zoe Allison for going above and beyond to get my apartment through the finishing line. She gave brilliant service. Professional, driven and cared. All staff gave their best so was much appreciated. I did have issues with selling my apartment and it didn’t go through the first time, none of this was due to Martin Thornton so they are not at fault and they did there best, however I did use their recommended solicitors (ison Harrison) and they made serval mistakes which caused a long delay, terrible service and I would not recommend these solicitors as it cost me a lot of money in the end! Due to them being recommended by Martin Thornton I would say that was the only let down. Again, not a reflection of the hard work by Martin Thornton but as they were recommended by them I do want to mention it. Five stars for Martin Thornton staff!

Andre · 11 April 2026

5/5

Google

Elisha and the team were super helpful when I purchased my new home. Thank you

Christine · 11 August 2026

5/5

Trustpilot

I had a good experience with ryder &…

I had a good experience with ryder & Dutton,miss Rachel hilton was very helpful and respectful,I reported a incident on the 1st day of my move in and the problem was resolved the next day,

Mohammad · 10 July 2026

Agent replied · 11 October 2026

Thanks for taking the time to share your experience. Gareth

5/5

Trustpilot

Outstanding service from Nicole​​​ Ambrus Malala Lettings Valuer

I'd like to say Massive Thank you Nicole for helping me to market my property for rent. She is exceptionally dedicated and helpful from start to l finish. Nicole was communicating with me at every stage of renting the property, I couldn't do it with her continues support in this matter.

Ivan · 16 September 2024

Agent replied · 22 October 2024

We're so glad to hear about your positive experience! It's wonderful to know that you were so well taken care of. We're proud of our team and appreciate you taking the time to share your feedback.Gareth HuntHead Of Lettings

4/5

Trustpilot

Good reach of buyers

Once Michaela took over the selling of the property and managed negotiations all went well.Mixed feelings initially when we didn’t really have a person to liaise with. Thought it was Oliver but he was always too busy to speak with us Continuity is very important when selling your property

MB · 16 October 2024

Agent replied · 22 October 2024

We appreciate your feedback and understand the importance of consistent communication during the selling process. We strive to provide a seamless experience for our clients and will take your comments into consideration as we continue to improve our services.

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