Trusted Agent profile · Kirklees

Martin Thornton Estate Agents Kirklees reviews

4.7

★★★★★ Excellent

1,485 reviews across 2 platforms

Unit 5 The Mall, Huddersfield, HD3 3XA, Kirklees, HD3 3XA

Martin Thornton Estate Agents's office in Kirklees, at Unit 5 The Mall, is rated 4.7 out of 5 across 1,485 reviews on two platforms, including 251 Google reviews rated 4.7.

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4.7 / 5

251

Reviews on Google

This office

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1,234

Reviews on Trustpilot

Business-wide

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Reviews

Every review we hold for the Kirklees office, from every platform, shown as written. First names only.

5/5

Trustpilot

Great property management service!

Moira is the Property Manager dealing with my property and she is always very efficient and professional. She ensures that any tenant issues are communicated to me promptly and arranges contractors as required. Recently Moira has gone above and beyond while dealing with some maintenance issues that had to be resolved between a change of tenants. She even visited the property out of hours to check on progress and to help ensure that the length of time my property was empty was kept to a minimum. Thank you!

Julie · 5 December 2023

5/5

Trustpilot

I spoke with several agents during my…

I spoke with several agents during my property search before Lauren. I don’t usually leave reviews, but I noticed a huge difference working with Lauren compared to agents that made me feel like an inconvenience. A house purchase can be very stressful, so It was a huge relief be supported by a professional knowledgeable in their field who made effort to walk me through the process. Lauren Coomber is a very welcoming and diligent agent. I am very grateful. Thank you for all your support!

Nicole · 5 December 2023

5/5

Trustpilot

Geraldine has been great!

Geraldine has been a great help whilst I have been buying my first home and always kept me updated at every stage.I was never afraid to ask a silly question or reach out to ask for updates and always got a quick friendly response.

Nicola · 29 February 2024

Agent replied · 22 October 2024

HI Nicola, Thank you for your review. There are no such things as silly questions, only sensible questions that need an answer! May we wish you all the best for the future. Alex & the team at Saddleworth office.

5/5

Trustpilot

I was a purchaser, great service throughout legal procedures

Amy Heaton was my negotiator that helped through the whole process till completion. Amy is friendly, answers my questions for I was a first time buyer with many questions. She also coped with solicitors’ works. I really appreciate Amy with all her works.

Macy · 15 March 2024

Agent replied · 22 October 2024

Thank you for the review! Great to hear you were pleased with our sales negotiator Amy - she's a star ⭐

5/5

Trustpilot

Purchase of a property

Laura was very helpful, kept us up to date with our purchase of the property and answered any queries we had. It was a pleasure to meet her and the staff at the Oldham office. Laura was very professional and easy to deal with.

Cezary · 22 February 2024

Agent replied · 22 October 2024

Thank you for taking the time to leave us a review - Laura is great at what she does! We hope you enjoy your new home 😃

5/5

Trustpilot

Good communication during selling process

I worked with Freya and Jenny and they supported me in the sale of my home in Woodleigh. They made the process much easier and the communication from them was always good.

James · 24 September 2024

Agent replied · 22 October 2024

Hi James, we're so glad to hear you had a positive experience selling your home. We appreciate you taking the time to share your feedback. We're proud of our team and their commitment to providing excellent customer service and wish you all the best for the future. Kind regards, Alex & the whole team at Uppermill.

1/5

Trustpilot

Avoid this place at all cost

Avoid this place at all cost. I placed and offer giving the asking price for a property, I called 3 times to ask for an update only to get a response "we will let you know once the seller decides". Today I got an email that my offer was rejected and no option to increase it. When I called to discuss, willing to increase my offer significantly, I was told that I should have increased my offer even if it hadn't been rejected. 41 years of life never heard that before, that's completely against the laws of "offer and acceptance".Also the advice I was given was to always offer my top offer straight away, ok that's another new for me. Next time I will offer 50% above asking price to entertain myself and waste peoples time.

Vlasis · 23 September 2024

Agent replied · 22 October 2024

Dear Vlasis,Thank you for talking with me earlier today. As discussed, there was an exceptionally high level of interest in the property which resulted in offers from 14 parties. In this instance our sellers advised they did not want multiple rounds of negotiations and told us which offer they wished to accept and naturally we have to take our sellers instructions. Once again, we’re sorry you weren’t successful in having your offer agreed on this particular property and we hope we can find another suitable house for you going forward.Kind regards,Lewis McLarty,Branch Manager - Ryder & Dutton, Chadderton office.

4/5

Trustpilot

I want to thank the team for our recent…

I want to thank the team for our recent experience in selling our property, always polite, professional and friendly. A special thanks to Geraldine Marsden at the then Mossley office who was hand to reassure us.

Janice · 16 July 2024

Agent replied · 22 October 2024

Dear Janice, thank you for taking the time to leave a review for Geraldine. She will be delighted to hear your positive comments and may I wish you all the best for the future. Alex & the whole team at Saddleworth (covering Mossley) office.

5/5

Trustpilot

we have just agreed on a rental…

we have just agreed on a rental property and Alex Kershaw and Neil Waters have been fantastic, quick, efficient and kept us informed throughout the process. Thank you Guys for all your help

Joanne · 4 September 2024

Agent replied · 22 October 2024

We are really pleased to hear about your positive experience with our team. It's wonderful to know that you found the process efficient and that you were kept informed every step of the way. We appreciate your kind words and are glad your experience with Neil and Alex was a positive one.Gareth HuntHead Of Lettings

5/5

Trustpilot

Geraldine Marsden was amazing with…

Geraldine Marsden was amazing with helping us through the home buying process, she sorted everything out quickly and professionally and really helped us with any difficult bits we had to deal with.

Maisie · 18 September 2024

Agent replied · 22 October 2024

We are thrilled to hear about your positive experience with Geraldine. It's wonderful to know that she provided such exceptional support and guidance throughout your home buying journey. We appreciate your kind words and will share your feedback with Geraldine.

5/5

Trustpilot

Outstanding !!!!!! Thank you!!!!

Regular communication from the team, Michaela, Jade and Oliver. If It wasn't for Michaela we would have stopped the sale and purchase, she was open and honest and persevered in a long drawn-out out process. Michaela remained professional through challenges and was a supportive person to sound off our frustrations and she always stuck to her word and called us back. Its early days on the new Home but no regrets and this will make a massive improvement to our lives. Thank you so much, Elaine and Susan

Elaine · 19 October 2025

5/5

Trustpilot

Amanda Bell (Chadderton Branch)

Amanda Bell (Chadderton Branch)Amanda has been pleasant, helpful and very professional in managing my rented property. Her thorough inspections have ensured there were no problems for either tenant or landlord.

Lesley · 17 October 2024

Agent replied · 22 October 2024

We are delighted to hear about your positive experience with Amanda. It's wonderful to know that she has provided such excellent service and support. We appreciate your kind words and will share your feedback with her.Gareth HuntHead Of Lettings

5/5

Google

We recently sold our house through Martin Thornton and also bought our new house. We were assisted by Elisha who I cannot praise highly enough. Throughout the whole process she was informative, understanding and helpful, and showed how exceptional she is at her job. She is an asset to the team and made the whole process less complicated than it could have been. Hopefully we won't be moving any time soon but if we were to, I would not consider any other estate agents; there's a reason for their glowing reviews! Kyra was also a huge help in the process, she was a calming ear when there were bumps in the road and saved my blood pressure a few times! My only niggle would be to please tone down the brightness of the lights in store! It's like Blackpool illuminations!

Eloise · 24 October 2023

5/5

Google

I can't speak highly enough. about the service provided by Martin Thornton and Lydia Taylor in particular when dealing with the sale of my late Mothers flat. There were some complications as the sale was from the estate and I as executor live in mid Wales. However nothing was too much trouble for Lydia and I was kept fully informed all the way through the transaction in a friendly but professional manner. Thanks again Lydia you are a great ambassador for the company and a real asset. I have no hesitation in recommending Martin Thornton Estate Agents.

John · 24 October 2023

5/5

Google

A very professional company. Martin came round and gave a very honest appraisal of the market and what sort of price the house could potentially sell for. He also made some excellent points about how the property should be priced in order to achieve the greatest amount of interest and "clicks" from potential buyers. The photographer was also superb, taking excellent images of the property, showing it off in its best light. The office staff are also outstanding. Elisha is an extremely knowledgeable, friendly and enthusiastic sales negotiator who was able to communicate effectively with potential buyers, and then later with the actual buyers, keeping all parties informed of the different stages of the conveyancing process. The other staff in the office are also excellent, displaying a very high level of customer service. As a result, my house sold very quickly for over the asking price and the transaction went extremely smoothly. I believe this was in large part down to the skill and professionalism of Martin Thornton Estate Agents. Yes, you can certainly market your property more cheaply elsewhere, but the service and level of expertise you will get elsewhere will not be on the same level as what this company offers.

Rav · 24 October 2023

5/5

Trustpilot

2 OF THE BEST....EVER.

No joke. Sarah Plaatsman and Gemma Horn were brilliant. Not just in what they did for us...but who they WERE. Genuine. Friendly...and blimey. Knew their STUFF. Renting or selling a house?CALL THEM...

Ms · 5 September 2024

Agent replied · 22 October 2024

Thank you for your lovely 5 Star review we are pleased that you have been happy with both Sarah & Gemma's service.

5/5

Trustpilot

Very pleased the house sale has gone…

Very pleased the house sale has gone through. Geraldine Marsden kept me updated and spoke to me every week to give updates on where we was with the sale of the house. She was very helpful and would always answer any questions I had throughout this stressful process. I cannot thank her enough the end of the sale ran very smoothly. Julie Glennon

Julie · 16 September 2024

5/5

Trustpilot

Millie was brilliant

Charles · 10 June 2026

5/5

Trustpilot

Geraldine

Geraldine, Move Manager, was extremely helpful, liaising with the Solicitors, updating us answering emails and phone calls promptly. It was a stressful and emotional experience selling my mum’s house but Geraldine helped to make it less stressful.

MRS · 13 September 2026

5/5

Trustpilot

Paige briggs did an amazing job- & kept…

Paige briggs did an amazing job- & kept us updated every day, 5/5 Amazing person to speak to: And we are thankful.

Aaron · 18 May 2026

Agent replied · 26 May 2026

We're so glad to hear about your positive experience and appreciate your kind words. Gareth

5/5

Trustpilot

Alex and Daniel were amazing help

Alex and Daniel were amazing help, I would really recommend them for anyone looking to sell or rent. It was never difficult to get in touch with them and they were really on the ball.

J · 5 July 2024

Agent replied · 22 October 2024

Thanks for the positive review! - Team Rawtenstall

5/5

Trustpilot

Helpful and efficient

A great estate agents - very professional. Leon was pleasant and helpful - always at the end of the phone if I had any queries. Purchase went through very quickly and efficiently.

Tabatha · 20 August 2024

Agent replied · 22 October 2024

Thanks for your positive feedback Tabatha, hope your enjoying your new home! - Leon

5/5

Trustpilot

We had a very short turnaround time…

We had a very short turnaround time with our mortgage offer expiring. Carmel was excellent with chasing up solicitors and keeping us informed at every step of the process, helping our purchase go through smoothly.

Callum · 24 June 2024

Agent replied · 22 October 2024

Thank you, Callum! Best of luck in your new home- Carmel & The Chadderton team

5/5

Google

Just want to say a huge thank you to the team, but a special mention must go to Bailie as he has gone over and above to ensure we were kept informed at all stages of the process even when it got a little troublesome at times, Bailie was transparent in his communication and worked extremely hard to reassure us. Thank you Bailie it's been a pleasure working with you.

Dawn · 26 April 2024

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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