Trusted Agent profile · Kingston Upon Thames
★★★★★
626 reviews across 2 platforms
17-21 Richmond Road, Kingston Upon Thames, KT2 5BW
Snellers's office in Kingston Upon Thames, at 17-21 Richmond Road, is rated 4.7 out of 5 across 626 reviews on two platforms, including 307 Google reviews rated 4.9. It won Gold in The Trusted Agent 2026 awards, one of three awards Snellers won in 2026.
The Trusted Agent 2026 results for Snellers, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Kingston Upon Thames office, from every platform, shown as written. First names only.
5/5
TrustpilotHelpful, quick & lovely people!
Our property manager, Bella Murton, is a lovely person and acts very promptly to an issue. I had an issue where I had a leak into my room, she came that afternoon, she took a look and booked in the contractor to come and asses the issue the following day! A shout out to Gary too, he was also lovely and fixed the guttering as soon as the rain decided to stop for a while.
5/5
TrustpilotGreat
Sophie has been extremely helpful throughout our tenancy and has always been easy to contact.
Dear Liam, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotGreat service from Snellers as always
Marcos has been helpful and professional in securing a new tenant for my rental property. Snellers have been excellent at finding tenants and managing my rental properties for a number of years.
Dear Nicky, we are delighted to hear you received a great 5 star service. We very much appreciate your feedback as we strive to offer the best experience and service possible. Thank you for taking the time to leave your reviews, Many thanks. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotExcellent service from Lisa
There were a few hiccups when I moved in to the house however, although it was a weekend, Lisa was immediately available and came to the house to assist. I have found Lisa to be approachable, efficient, professional and helpful. I have recently moved to the UK and Lisa has gone beyond the call of duty providing advice and support. I can highly recommend Lisa who balances the interests of both landlord and tenant.
5/5
TrustpilotI am very grateful to George Lewis and…
I am very grateful to George Lewis and Gareth Davies for making my first rental flat experience here in London bearable. They have been so accommodating, reasonable and very helpful. Their lines are always open and they did their best to resolve the flat issues. Thank you very much!
Dear Leigh, Thank you for your lovely words and for leaving a 5* review. Kind regards, Asma, Customer Relations Team
5/5
GoogleWe are having an excellent experience working with Roman Lyndon. He is professional, responsive, and attentive to our needs. His knowledge of the market along with the personalized attention and effort he puts into helping us find the perfect home is really appreciated. Highly recommend!
Dear Alexa, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah
5/5
GoogleI am very grateful to have Alex Robins. He is professional and responsible that I got a pleasant journey in my property searching. He is patient to understand our family need and help searching High quality choices for us. Surely I would seek for his professional services again in future.
Dear Lesley, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Alex. Please do not hesitate to contact us again. Kind regards, Sarah, Customer Relations Team
5/5
GoogleI recently rented a property through Snellers in Kingston and the customer service was 5 star. Kimberley was exceptionally helpful and made the process stress free. Jade and Ben also helped with answering any questions I had if Kimberley wasn’t available. Great work!!
Dear Levi, Having read your review, we would like thank you for your feedback about our Kingston Office. Our service levels are very important to us, and recognition for the team’s hard work is really appreciated. I would like to wish you all the best and we would be delighted to be of assistance again to you in the future. Kind Regards, Asma Chughtai Customer Relations Team
5/5
TrustpilotMatt has worked with me to ensure my experience with Snellers has been fantastic!
Matt is the best property manager ever! I am sure that who ever gets the pleasure to work with him will also share great feedback! He is very approachable and has always demonstrated that he has been happy to help out with communications, especially when required.We have had a period of developing the property to date and Matt managed my son (who is disabled) and my expectations to a very high standard.Thanks again!Rachel
5/5
TrustpilotWe have used Snellers for more then 5…
We have used Snellers for more then 5 years now and their performance has been much better than our previous agent who we had since 20 years. Very pleased and Sophie Sheppard handles our relationship very well; good and timely communication and focussed on the issues - for us as the landlord and the tenants. Thanks v much. Terry McCallion
Dear Terry, Thank you for taking the time to leave a lovely review regarding Sophie. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleVery pleased with the service we have received from Snellers(formally Penney) with our current rental property. All of our queries and concerns have been dealt with quickly and efficiently. I'd particularly like to thank Lena with all of her help! Thank you.
Dear Little Miss, We are delighted to read that our Snellers Kingston Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the best for the future. Kind regards, Asma Chughtai Customer Relations Manager
5/5
TrustpilotSubject: Compliment for Sophie's Outstanding Service
I would like to extend my heartfelt appreciation for Sophie's exceptional dedication.Sophie's commitment to delivering outstanding service is truly commendable. Her responsiveness and willingness to go the extra mile to address tenant issues have not gone unnoticed. I want to express my sincere gratitude to Sophie for her remarkable efforts in ensuring tenant satisfaction and maintaining a high standard of service.
Dear Susie, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleWe were delighted with the service levels, exceptionally helpful attitude and professionalism we received as part of our service during a recent let with Snellers. We wanted to express our gratitude to both Tom & Hope, who make the process seamless and problem free. Their communication and responsiveness was first class, even when we asked some difficult questions and we really felt as though they went above and beyond to ensure things went smoothly. They come highly recommend by us, thank you team SnellersPositiveResponsiveness, Quality, Professionalism
Dear Sylvie, Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldn’t have been any better and the team in our Kingston office will be thrilled to read this. We hope that we can assist you in the future. Kind regards Asma Chughtai Customer Relations Team
5/5
GoogleMy wife and I were incredibly fortunate to work with Lilli at Snellers Kingston. Not only was she very professional, but helped us get an amazing new flat at a great rental price. This was all confirmed quickly, and she was very helpful throughout the process (which can be quite overwhelming with the amount of forms and payments that have to be made). We've been in our ideal home for a few months now, and couldn't be happier.PositiveResponsiveness, Quality, Professionalism, Value
Dear Jason, Thank you for your great review regarding our Kingston office. I will pass on your comments to the team who will be delighted to hear them. Kind regards, Sarah Tranter Customer Relations Team
5/5
GoogleWe just moved in to the new property in Kingston, Tom was very helpful and professional. Thanks Tom. From Mark & Polly
Dear Polly, Thank you for sharing your kind words with us, as we are delighted you experienced a 5* service with our Kingston office. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleRecently moved out of my Kingston flat which was let and managed by Snellers very professionally. Everything was finalisedny Lisa who discs great job and kept me fully informed through her very clearvand well written messages. Thanks Lisa and the team.
Dear John, We are really pleased to read your positive review regarding the service from our Kingston Office. We value feedback from our customers and thank you for taking the time to post this. We wish you the very best for the future. Kind Regards, Asma Chughtai Customer Relations Team
5/5
TrustpilotGreat service
Staff have always been efficient in responding to any queries that we have. The whole process from arranging a viewing of the property to moving into the flat was all relatively simple and hassle-free.Our property manager Bella has been a great help in assisting us with any issues and queries that we've had. This has made the first few weeks since moving into our new rental flat a lot less stressful.
1/5
TrustpilotAvoid buying any property with this agent
Avoid buying any property with this agent. I withdrew my offer due to their unprofessional and untrustworthy behaviors. Despite the fact that the seller accepted my offer, and that my mortgage was ready, Snellers (St Margarets) kept the property open for new viewings without exposing that it's under offer. I learned about the situation, having shared my friend's contact info with them. They recommended the very same house to my friend, unintelligently forgetting about the definition of friendship.
Dear Mr Pinar, I’m disappointed you have left this review despite our best efforts to resolve the matter for you. I understand Paul Herring has reached out to you and responded to your complaint too. Once again I am sorry we have not met your expectations, but I wish you all the very best for the future. Kind regards, Sarah Tranter, Customer Relations
5/5
TrustpilotThank you Sophie for all your help
Thank you Sophie for all your help, great support
Dear Tom, Thank you for your kind comments regarding the team and your 5* review. We really appreciate you taking the time to leave a review and wish you all the best. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleLayo at Snellers Estate Agents provided excellent service during my property search. He was efficient, well-informed, and made the process of viewing rentals straightforward. His attention to detail and clear communication made the experience very positive. I would highly recommend him.
Dear Naima, Thank you for your lovely words and for leaving a 5* review. We are delighted that your experience with us couldn’t have been any better and the team in our Kingston office will be so pleased to read this. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Sarah, Customer Relations Team
5/5
GoogleRoman and Matthew have been amazing on getting the house for my family, they really cared about our situation and solved it in a very efficient way! Apart from that they are very polite and kind. Thank you guys!
Dear André , Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Sarah
5/5
GoogleGood communication and helpful to achieve an appreciated results for the tenant & landlord. Matthew Ross's support goes beyond just securing a deal which continue to efficient response to needs and queries. Also thanks to his team Roman Lydon who helped along swiftly as well. Thanks a lot!
We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah, Customer Relations Team
5/5
TrustpilotSophie was great
Sophie was great. Very friendly and helpful.
Dear Samantha, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleCalled in today to see what was available to rent. Spoke to james about it . And the whole process was pretty straightforward booked a viewing for the following day. Will definitely recommend. Calling in and speak to James best regards
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Snellers, Kingston Upon Thames won Gold; Snellers, Hampton won Platinum; Snellers, Twickenham won Platinum.
