Snellers Kingston Upon Thames reviews

★★★★★ 5/5

Google

After I had been on the market for six weeks with another estate agent I appointed Snellers and within two weeks they had multiple offers for me. The sale is going very smoothly and Jack is keeping me very up to date on everything. Would definitely recommend this agent.

Alice · 11 January 2019

★★★★★ 4/5

Trustpilot

After a slow start, our new property manager was excellent!

I have been with snellers for just over a year now. We have had a few problems in our property which took some time to resolve however, Lisa was always very friendly and helpful when she became our property manager. She would keep in touch and was relatively easy to contact for a letting agent! Towards the end of our tenancy she has been amazing with everything, also some of the other staff around the office have been very helpful regarding our property!

Leanne92 · 24 July 2019

★★★★★ 5/5

Trustpilot

Excellent Service and Understanding!

I’ve been with Snellers for almost a year now and have never ever had a problem with them. Compared to previous estate agents from previous homes, which were no help and not so understanding. One colleague called Matt has been more than helpful and very reassuring throughout my tenancy. I was going through a difficult situation and Matt was very speedy in offering his support so I could get everything quickly sorted. If there was ever a problem Matt was the go to person to get this sorted out. Out of my experience Snellers are one of the best companies I’ve dealt with. Thank you.

Kane · 23 July 2019

★★★★★ 5/5

Google

Snellers Estate Agents helped me a lot in finding a flat that suits our preference. Tom assisted us all throughout the process and very approachable and efficient if we have any questions or concerns. My whole experience in finding a flat for a family of three with Snellers was satisfying and I can recommend this agency to my friends.Thanks again for your help in finding a new home.

Darryllane · 24 October 2023

★★★★★ 5/5

Google

My wife and I had a wonderful experience with Snellers Kingston Upon Thames office. Special thanks to Ms. Hannah Amirjani who took it upon herself to help us find the perfect home. She was extremely helpful, responsive and professional, which made the whole process much more efficient, and we ended up finding the perfect place within hours. I definitely recommend Snellers for anyone looking looking to find a suitable property in Kingston Upon Thames; the service is exceptional.PositiveResponsiveness, Quality, Professionalism, Value

Yacoub · 24 October 2022

★★★★★ 5/5

Google

As a landlord I would highly recommend Snellers as a Lettings agent. I was especially impressed by Hannah Amirjani who handled my property on a day to day basis. She was professional, efficient and very happy to accommodate specific requests. I was also very happy with the service from Simon Harding, the Manager who oversees the letting team. He was very helpful when I had specific questions. Too often I have dealt with agents who have oversold their services and failed to deliver but I was pleasantly surprised how Snellers met my expectations and at times exceeded them. I would highly recommend them and they will remain my go to letting agents in Kingston.PositiveResponsiveness, Quality, Professionalism

R · 24 October 2022

★★★★★ 5/5

Google

We have just successfully purchased a property with Penney and Co. The staff are all very personable and efficient. We dealt with James who is very professional and made what can be a difficult and stressful process as bearable as possible. We cannot recommend James and the team highly enough.

N · 11 January 2018

★★★★★ 5/5

Google

We have been using Snellers agency for many years now and have never been disappointed with their provided service. Huge thank you to Lisa Henderson, who have been (still is) looking after us. Always professional and informative, quick in responding and dealing with any queries. Thank you!

Raimonda · 25 October 2019

★★★★★ 5/5

Google

I am very happy with Snellers Kingston, I can tell that they deliver an execellent customer service. Taylor McNeil and Matt Brooks made my experience of renting a property stress free, I am very grateful with the serviced provided by them. I highly recommend this estate agency.

Tamara · 25 October 2019

★★★★★ 1/5

Trustpilot

Snellers poor building management

The management of my flat block was changed to Snellers in May. I was selling at the time and needed some actions from the management company. Snellers sat on the requests and nearly derailed the sale. When we queried why there was no reply to the correspondence, Snellers sloped shoulders onto the previous agents who did a great (unpaid) job. The sale went through in July, since when I have had a number of emails and letters which should be going to the new owner. When I send them back, they say they can’t change this until informed. This is stupid. They are knowingly sending out incorrect items in the knowledge that they will have to do it again.Snellers. I know you don’t do proactivity but please ASK for the change directive rather than sit there doing stuff you know will need to be redone. ADVICE: do not fall into Snellers hands if you are looking for building management

Stewart · 17 October 2024

★★★★★ 5/5

Google

Having been a landlord for over 40 years and having used many multiple lettings agents, I have very rarely come across such a personable, friendly, accomodating, honest, pro-active and professional and generally lovely chap as Aaron Fakolujo, Director. If only all lettings agents where like him! I highly recommend Snellers as you are in good hands with Aaron.

P · 26 April 2024

★★★★★ 5/5

Google

Matthew has been helping me with my search. Nice, helpful, resourceful and professional. Highly recommended!

Kathy · 10 January 2024

★★★★★ 5/5

Google

Matthew was very helpful and he has provided the excellent service.

ARUNKUMAR · 12 July 2025

★★★★★ 5/5

Trustpilot

Property management

Sophie Sheppard has been managing works on my property and she has been very efficient and helpful. Thanks

Alan · 25 October 2023

★★★★★ 4/5

Google

Hannah was absolutely fantastic. Very responsive, timely and lovely through the whole process of finding a new place.

George · 24 October 2023

★★★★★ 5/5

Google

Hanna has been supper helpful, helping us find a property to rent, has also been amazing in the process of agreements and made it really easy and simple for us.

Emily · 24 October 2022

★★★★★ 5/5

Trustpilot

Great support for tentants

As tenants, it can often be a challenge to be heard and supported, either by Landlords or Managing Agents. Shaun Brayshaw at Snellers has been superb in taking care of us. He goes above and beyond to ensure that our concerns and needs are addressed. Shaun facilitated an emergency boiler replacement right before a bank holiday too.

Shaun · 1 May 2024

★★★★★ 5/5

Google

The team at Penney & Co Kingston have been brilliant. Very professional, helpful and especially accommodating around preferred moving dates and times. All the information has been clear and timely and the experience has been very smooth and easy! Thanks to Jade and the team for your help.

Alex · 25 October 2017

★★★★★ 4/5

Trustpilot

I have dealt with Snellers for the leasing of my flat

I have dealt with Snellers for the leasing of my flat for a number of years. They have always been very good in coming back to me in good timescales and in getting work sorted out. I would highly recommend dealing with Sophie Shepperd on the property mgmt side, Agy Foolchand and Kieron Melly on Lettings and the lovely Martin English on the sales side.

Sharon · 3 November 2023

★★★★★ 5/5

Google

We had a great experience when choosing our flat. Kimberley was super nice and professional taking us through the whole experience. We also got to meet Matt managing our property and one thing I can say is that they are very professional and friendly.

Karolina · 11 January 2020

★★★★★ 5/5

Trustpilot

I was shown a couple of flats by Matt…

I was shown a couple of flats by Matt Ross and he was very professional. Kept me updated on all new properties that met my requirements. He was very informative and attentive to my needs. Thank you Florence

FLORENCE · 6 July 2021

★★★★★ 5/5

Google

I recently rented a property through Snellers and I must say the service was amazing! Kimberley was very efficient and always kept me updated at every stage of the process and made my experience a pleasant one. I am definitely going to be using them again.

Glow · 25 October 2018

★★★★★ 5/5

Trustpilot

Exceptional B2B and domestic service provider

As a director of professional property service provider, I have found Snellers estate agents to be exceptional in their business to business dealings. This is due to their professional and experienced staff such as Sophie Shephard that they enjoy an upward graph of success in both domestic and business sector. We aim to continue our business relation with this 5 star company in future.

GMG · 2 November 2023

★★★★★ 5/5

Trustpilot

Sophie was very helpfull after…

Sophie was very helpfull after reporting some issues in the flat that need repair

Julia · 11 December 2023