Leaders Sales Kingston Upon Thames reviews

★★★★★ 5/5

Google

I am a former tenant. I believe it is important that requirements are fulfilled ASAP and never being frustrated due to any of issues regarding to tenancy. I am satisfied with Leaders because not only they have supplied and offered good properties, but also they were available at any time when if needed. I appreciated Stephanie Dodson - Kingston Property manager - who has been tremendous and professional. if I did not move to abroad, I would carry on being with Leaders !

Binny · 25 August 2020

★★★★★ 5/5

Google

I've rented my apartment through Leaders since they established the office in Kingston. They've always found great tenants and their whole rental process is on-line - so very simple for overseas owners like me. When it came to selling, they were equally efficient, providing me with a legal contact and getting the property on the market and promptly taking offers, whilst following my directions closely. Chris and Adam have been excellent in their responses to queries and for making sure everything progressed smoothly. All in all, a very low stress experience!

Andrew · 25 August 2020

★★★★★ 5/5

Google

We have been delighted with the service we have received from Vicki Harbor at Leaders and would not hesitate to recommend to other landlords.

Simon · 25 August 2023

★★★★★ 5/5

Google

Great service specifically the lettings consultant Kismet Singh. She is Very professional and helpful during the renting process, specially with using the the leaders app. I'm greatful to The entire team of leaders for helping me finding the right property for me.

Afrah · 25 August 2021

★★★★★ 1/5

Google

Failed to sell a flat within my building so their board has been dumped within my front garden. I have called five times to ask for it to be removed, several months later, it is still there. If they cannot perform a simply task, I wouldn't trust them with selling/letting my home.

Daniel · 26 August 2016

★★★★★ 1/5

Google

Terrible, complete mess up from start to finish, I didn't get my keys until 6pm on the day of moving, while apologetic, no refund was offered despite the extra costs I incurred due to the ineptitude of the contracts department. I hope to never have to deal with them again.

Nick · 26 August 2018

★★★★★ 5/5

Google

Fantastic service from the team at Leaders Kingston. The process of renting a flat went smoothly from the date of viewing to the date we moved in (and even beyond). Sally Anne and her colleagues went out of their way and were very understanding of our needs. Highly recommended, professional service.

Kamel · 26 August 2017

★★★★★ 4/5

Google

I appreciated very much the number of times Adam let me into the property to get traders in to give me quotes and he gave me plenty of time. The property was quite far away from their usual catchment area. Without that, and the ability to compare and so get a realistic idea of costs on what is a very neglected property - which meant I found a builder before competio, I would not have been confident to buy/commit to do up the house. The only downside was that the responsibility for the property changed hands a few times and I had to repeat myself way too many times at one point. It's lucky I am a persistent communicator.

Gemma · 26 August 2019

★★★★★ 5/5

Google

I have let my flat with Leaders, Kingston for many years. Without fail, they are helpful and professional. They have always been diligent in finding the best tenants and achieving a fair rental for both parties. They are also efficient and helpful in giving advice and guidance to me as a Landlord; both in terms of what the most useful renovations would be and keeping up to date with the changing rules and regulations. Would recommend them as a letting agent for any prospective landlord.

Suneil · 26 August 2019

★★★★★ 5/5

Google

Great to deal with. They approach things in a considered way. Caring about the process, but also about the people.

Tony · 25 August 2023

★★★★★ 2/5

Google

The people downstairs who help you find the right house/flat are wonderful, very nice, always smiling, and very helpful. Unfortunately, that's where the good service ends. I am renting a flat managed by them and I have had nothing but very bad service from Leaders with regards to their management. The flat was filthy when I got the keys, the lady who did the check-in was adamant that the lounge carpet and bathroom were both stained. I have rented over a dozen different places in the past and never had any trouble; I had a moving schedule I couldn't change so I took the keys and reported the problems within a week (I would have done it sooner, but I expected to report it with my confirmation of the inventory, which I didn't receive until later - see below). They told me they couldn't do anything because I had taken the keys - they obviously assume that people allow an extra day or two "just in case" of filth, and they clearly don't know that it can take a full day for carpets to dry (especially the thick ones that are in this flat). They didn't even bother with an apology, even though I sent them a dozen pictures of different areas of filth. I only received a copy of the inventory a month after I moved in and had sent 3 emails requesting it. The final page was handwritten and completely illegible. I emailed changes to the inventory straight away, requested that the last page be typed, and the updated copy be sent to me via email (to save paper/time/postage). I got confirmation straight away that the changes would be made and the last page typed, but it's been another month and I still haven't received a copy of the inventory. I then got a parking ticket for parking in the private car park stating that I was "not displaying a valid permit". I emailed Leaders and their reply was "sort it yourself". When I went in to speak with them, my contact person wasn't in, but one of her colleagues looked at the permit I had been given and said "That's not the correct one." I then filed a complaint with the manager, who defended my contact's decision to tell me to sort it myself because she thought I had the correct permit - despite the fact that I informed her that another person in the office knew at a glance I had the wrong one. And of course, this shows extreme arrogance that they both think they know better than the parking warden - who gets paid to know which permits are correct! They finally agreed to take care of the ticket for me, but I only got an apology for this when I pointed out that any half-way decent customer service agent would have apologised immediately. They were able to borrow a parking permit from another flat they manage in the complex - but the bay number they told me is incorrect. I emailed them immediately to tell them this, and that I would be trying to avoid contact with them by contacting the service agency for the correct bay number. They have again failed at customer service by not contacting me out of courtesy to confirm I was able to get the right bay number - which I haven't after 3 emails to the service agency. It has been a month and I *still* don't have the correct parking permit and am having to park in the Visitors Parking (luckily up til now there has always been a space free - touch wood). When I have contacted them about repairs, they do not bother to reply that they have even received the email, let alone to tell me that they have passed my details to a third party, or to even give me the name of the third party. I am seriously considering moving house when my lease is up, just so that I don't have to deal with them any more (the only reason I haven't decided for sure is that as a I single mum of a 4-year-old the hassle and cost might not be worth it).

Sally · 27 August 2012

★★★★★ 1/5

Google

I would honestly never recommend Leaders to anyone coz they were completely unprofessional, rude and looking for a move into a property through them will definitely cause a stress.

Saravana · 25 August 2022

★★★★★ 5/5

Google

We found Leaders Sales very helpful and present during the whole purchase process: we would definitely recommend them and in particular Mr Michael Wright and Mr Chris Dribble.

Haruna · 25 August 2022

★★★★★ 5/5

Google

Very friendly & professional lettings management from all the Team at Leaders in Kingston.

Barry · 29 October 2023

★★★★★ 1/5

Google

The worst and most unprofessional staff and service. Deliberately misleading and only care about taking your money and providing zero service. Not recommended AT ALL. Zero stars.

Hussein · 25 August 2022

★★★★★ 5/5

Google

I've used Leaders Kingston (previously Lords) to find suitable tenants for over 20 years and never been disappointed. Fiona, Nick and the current team are superb, attentive and always deliver.PositiveResponsiveness, Quality, Professionalism, Value

Kevin · 25 August 2021

★★★★★ 5/5

Google

Chris and Adam were really helpful, whenever I had a problem or needed some information they were always positive and happy to help me

Jordan · 26 August 2019

★★★★★ 5/5

Google

Very accomodating,professional and answers concerns and queries in a timely manner!

Happy · 29 October 2023

★★★★★ 5/5

Google

Right from the outset, Louis Nichols provided my partner and I with all the information we needed when we moved into the flat. He was very calm, patient at all times and very professional explaining everything in detail, all questions answered diligently. He made our move and settling in the new flat very smooth. Because of the good service Louis provided to us, I have recommended your agent to friends and families.

James · 26 August 2018

★★★★★ 5/5

Google

The renting was very smooth and especially Louis was very helpful to response to my enquiries. Thanks very much.

Mehmet · 25 August 2020

★★★★★ 5/5

Google

We used Leaders both to manage our rental property in Surbiton and then ultimately to sell the property. While we were originally a bit concerned about the valuation and had to drop the price a couple of times, when it came to it the team managed the sale very efficiently for us, keeping us informed all the way through and hassling solicitors and managing agents when needed.

Ian · 25 August 2020

★★★★★ 5/5

Google

My agent was kismet Singh, and she was very helpful throughout the process. It was a smooth flow. Quick and easy :)

Vansh · 25 August 2022

★★★★★ 1/5

Google

Poor communication, had to chase multiple times to get any answers to my emails. Could not arrange a viewing for a whole week, as the agent claimed that the tenant kept changing available viewing times, even up to the actual day that I was meant to have the viewing. After a week of constant chasing, I have given up and will not pursue my searches with them any longer.

Sofia · 26 August 2018

★★★★★ 5/5

Google

An efficient and courteous service from Kirtan and Nick.

Kristiina · 25 August 2023