Every review we hold for the Kingston Upon Thames office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe recently went through a tenancy application with Leaders, and Dan was fantastic from start to finish. He was always very responsive, answering our questions quickly and clearly, and kept us updated at every step. His professionalism and helpful attitude made the whole process smooth and stress-free. We really appreciated his support and would happily recommend him to anyone looking to rent through Leaders.
Peter · 9 September 2025
Agent replied · 9 October 2025
Dear Peter Brown
We greatly appreciate your 5-star review and the time you took to share your experience with Dan. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleDan Ratna is very helpful throughout the process. Right from the beginning he has provided all details without any issues. Viewing was in detail and what and what can't be done are explained in detail. We are very happy to have rental house through Dan Ratna and Leaders. Looking forward to great experience throughout the Tenancy. Kudos to Dan Ratna. Thank you for all your help.
Venkata · 3 August 2025
Agent replied · 9 October 2025
Dear Venkata Rao Padavala
We greatly appreciate your 5-star review and the time you took to share your experience with Dan. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 3/5
GoogleUnfortunately, our recent move to a 3-bedroom house in Kingston has been a disappointing experience, The property was not adequately prepared for move-in. Despite confirming requests with Leaders prior to the move, many issues remained unresolved such as cleaning. It took an additional three weeks to get Leaders to commit to resolving the outstanding issues by numerous emails and calls and even visiting their Office directly. I was very disappointed with their communication and ownership.
However, we have to say a huge thanks to Nick as Branch Manager at Leaders Kingston as his involvement significantly improved the situation. We were lucky as we met him at his Office in an effort to find someone who could help us sort out the issues. His prompt action, effective communication and proactive coordination with other departments were instrumental in resolving the outstanding issue and released our stress. I wholeheartedly give Nick a 5-star rating personally for his ownership and excellent service. Overall, I could only give Leaders 3 star.
Huong · 3 December 2024
Agent replied · 10 December 2024
Thank you again for taking the time to let us know how we did. We hope you have a great day!
★★★★★ 5/5
GoogleWe've had a wonderful experience working with Leaders and securing our new home through them. Kirtan has been very courteous when we saw the flat and provided all the information accurately. He facilitated the communication with the landlord in a very smooth manner and together with the rest of the team, including Stephen and Nick, we were well looked after throughout the entire process. Always responsive, professional and respectful. I am very grateful to have come across Leaders Kingston during our flat search. It was the perfect match for us and I would highly recommend. The property is gorgeous and for us it was love at first sight.
Mira · 19 November 2024
Agent replied · 10 December 2024
Dear Mira Stefan
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleI’d like to say a big thank you to Nikesh for the excellent service he provides during property inspections. He is always professional, punctual, and thorough in his work. His friendly approach and clear communication make the whole process smooth and stress-free.
Natasha · 5 December 2025
Agent replied · 12 December 2025
Dear Natasha M.
We greatly appreciate your 5-star review and the time you took to share your experience with Nikesh. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleHello, I have rented an apartment in Kingston via Leaders real estate. I worked with Dan Ratna for the rental process. Most of procedure was conducted on Goodlord, I also made email and phone communication with the real estate office. I can say that the service is timely and proper.
Yusuf · 9 September 2025
Agent replied · 9 October 2025
Dear Yusuf Izmirlioglu
We greatly appreciate your 5-star review and the time you took to share your experience with Dan. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleWe thank Nikesh for thoroughly checking out our flat we really felt that we were able to voice our concerns to him in regards to the property visit, looking forward to another productive property visit with him
Abiram · 5 December 2025
Agent replied · 12 December 2025
Dear Abiram Janahan
We greatly appreciate your 5-star review and the time you took to share your … More
★★★★★ 5/5
GoogleNikesh has been doing the property visits at my dad’s for a few years and has always showed so much respect and diligence during his visits. He was always pleasant and punctual with his time.
Maria · 5 December 2025
Agent replied · 12 December 2025
Dear Maria Boutros
We greatly appreciate your 5-star review and the time you took to share your experience with Nikesh. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleGreat experience with Leaders because I dealt with a tall chap named Gabriel who handled everything well and professionally - definitely made the whole experience much better with his helpful attitude and reliability. 10/10 would recommend Gabriel
Lorenzo · 16 November 2025
Agent replied · 16 April 2026
Dear Lorenzo Menegotto
We greatly appreciate your 5-star review and the time you took to share your … More
★★★★★ 5/5
GoogleNikhesh is Brilliant! We had multiple catchups during property visits. He is very punctual for the visits - i really appreciate that! Everything is well enquired, escalated and updated in every visits. Keep up the good work, Nikhesh.
Joel · 5 November 2025
Agent replied · 10 December 2024
Dear Joel Roy Benjamin
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleHad a great experience thanks to Gabriel. He was professional, approachable, and always quick to respond to any questions I had. His communication throughout the process was clear and consistent, which made everything feel straightforward …
Kito · 16 November 2025
Agent replied · 16 April 2026
Dear Kito B
We greatly appreciate your 5-star review and the time you took to share your … More
★★★★★ 2/5
GoogleMany thanks to Dan, who helped us to find a great place to rent. Very negative experience related to the tenancy start process with delayed move-in date and unforseen additional expenses.
Dmitry · 16 December 2025
Agent replied · 16 April 2026
Dear Dmitry
We greatly appreciate your 5-star review for Dan and the time you took to share … More
★★★★★ 5/5
GoogleNikesh, is always been helpful to me. I used Leaders for the last 7 years. Any property issues are delt very fast and professional. Especially Nikesh is always being helpful.
MARIYA · 5 December 2025
Agent replied · 16 April 2026
Dear Mariya Encheva
We greatly appreciate your 5-star review and the time you took to share your … More
★★★★★ 5/5
GoogleThe team at Leaders were great in helping me find my flat to rent, especially Dan. The whole process was handled in a professional and supportive way.
Colin · 5 November 2025
Agent replied · 12 November 2025
Dear Colin Fowler, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Kind regards, Customer Care Team
★★★★★ 5/5
GoogleMy husband found the property through Rightmove and we were so lucky that Kirtan was our agent. The process was so quick and easy that we got the keys in 10 days. I loved online tenants portal for communication, documents submission, references and reports etc - easy to use and secure
And now we are in the process to let our property with Leaders as well - looking forward to the same easy process.
Again, really happy with Kirtan's help. Highly recommended.
Thank you!
Elena · 25 August 2023
Agent replied · 24 August 2024
Hi Elena,
We are glad you had a positive experience and thank you for taking the time to leave a review for Kirtan. We're happy we could meet your expectations!
★★★★★ 5/5
GoogleI found the property through Rightmove. I was so lucky that Kirtan Patel was my agent. The process was so quick that I got the keys within 7 working days. Reference process was smooth too. The agency offers really good online portal for tenants which is easy to access and easy to use (you can report damages, make payments, check your application process etc).
Again, really happy with Kirtan's help. Also, when I went to the office to collect the keys the rest of the staff were really helpful and always with a smile on the face. :) Highly recommended.
Thank you :)
Laiba · 25 August 2023
Agent replied · 24 August 2024
Dear Laiba
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleI am delighted to write this review of our tenancy process with Miriam Akdi. From start to finish, Miriam was a pleasure to work with and made the process of renting our new home a smooth and stress-free experience.
From the first time we contacted Miriam, she was responsive, professional, and informative. She took the time to understand our needs and preferences and provided us with a variety of properties that matched our criteria. Throughout the viewing process, Miriam was patient and accommodating, allowing us to take our time and providing us with all the information we needed to make an informed decision.
Once we had chosen our new home, Miriam was efficient and organised, guiding us through the tenancy agreement and ensuring that all necessary paperwork was completed promptly. She was also proactive in communicating with us, keeping us informed of the progress of the application and answering any questions we had along the way.
Overall, we couldn't be happier with our experience with Miriam Akdi. Her professionalism, knowledge, and friendly manner made the tenancy process a positive experience. We highly recommend her to anyone looking for a knowledgeable and reliable lettings agent. Thank you, Miriam!
Mark · 25 August 2023
Agent replied · 24 August 2024
Hi Mark,
We are glad you had a positive experience and thank you for taking the time to leave a review for Mariam. We're happy we could meet your expectations!
★★★★★ 1/5
GoogleI rented a property from Leaders for £2,800 per month and it has been an absolute nightmare. The property was handed over with multiple serious issues: a blocked kitchen drain, leaking pipes, two bedroom windows that cannot close (leaving 2, 3 cm gaps), a loose roof tile above the entrance, a broken bathroom light, and a kitchen door nearly falling off.
Because of these problems, we have been unable to cook or do laundry for almost two weeks. With two children at home, this has made daily life extremely difficult. Despite raising these issues, no urgent help was provided.
Leaders seem only interested in collecting the rent, not in ensuring the property is safe or liveable. Very disappointing experience.
Christine · 9 September 2025
Agent replied · 9 October 2025
Dear Christine,
We truly appreciate your feedback and thank you for sharing your experience with us. Providing excellent service is our top priority, and we take customer concerns very seriously. We apologise for not meeting your expectations on this occasion. If you’d like to reach out to us at customercare@lrg.co.uk we would be happy to look into this for you.
Best regards, Customer Care Team
★★★★★ 5/5
GoogleIt was a great experience working with leaders and securing a house that we liked. Kirt and his team (Stephen and Nick) made it possible. Always ready to reply to any queries and questions. With kirt’s help the whole process was very smooth and we got our house on time. I would highly recommend leaders.
Suryansh · 29 November 2024
Agent replied · 29 December 2024
Dear Suryansh Singh
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleIt was a great experience working with leaders and securing a house that we liked. Kirt and his team (Stephen and Nick) made it possible. Always ready to reply to any queries and questions. With kirt’s help the whole process was very smooth and we got our house on time. I would highly recommend leaders.
Suryansh · 19 November 2024
Agent replied · 10 December 2024
Dear Suryansh Singh
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleFinding a property to rent or buy can be a challengng experience. Most agencies will start treating you differently once the agreement is done and money is paid. However Kirt from Leaders Kingston was quite helpful and kind in finding us the property as well as with the follow up queries after moving in.
Gazi · 26 November 2024
Agent replied · 10 December 2024
Dear Gazi Q
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleWe had Nikesh doing our property visit today. He accommodated our request of date and time for the visit with no problem, confirmed exact time of visit the day before, which was very helpful. He arrived perfectly on time as agreed, completed checks swiftly and efficiently. Nikesh was very friendly and very respectful of our space.
Minecraft · 5 November 2025
★★★★★ 5/5
GoogleI had an outstanding experience with this real estate agency, with a special shout-out to Nick, the Kingston branch manager! His exceptional support, rapid responses, and dedication made our experience with this real estate agency truly outstanding. From addressing queries to efficiently handling post-move issues, Nick went above and beyond, ensuring a smooth process and superb service quality. Highly recommend it, thanks to Nick's exceptional commitment to customer satisfaction!
Kholud · 29 December 2023
Agent replied · 24 October 2024
Dear Kholoud Mahmoud
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleI had an outstanding experience with this real estate agency, with a special shout-out to Nick, the Kingston branch manager! His exceptional support, rapid responses, and dedication made our experience with this real estate agency truly outstanding. From addressing queries to efficiently handling post-move issues, Nick went above and beyond, ensuring a smooth process and superb service quality. Highly recommend it, thanks to Nick's exceptional commitment to customer satisfaction!
Kholoud · 28 December 2023
Agent replied · 24 August 2024
Dear Kholoud Mahmoud
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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