Trusted Agent profile · Kingston upon Thames
★★★★★
535 reviews across 3 platforms
17 Claremont Road, Surbiton, Kingston upon Thames, KT6 4QR
Humphrey and Brand Residential's office in Kingston upon Thames, at 17 Claremont Road, is rated 4.9 out of 5 across 535 reviews on three platforms, including 522 Google reviews rated 4.9. It won Platinum in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Humphrey and Brand Residential hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Kingston upon Thames.
The Trusted Agent 2026 results for Humphrey and Brand Residential, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Kingston upon Thames office, from every platform, shown as written. First names only.
5/5
GoogleYari, thank you for your assistance when we were looking for a good property to stay. We highly recommend this agency for people looking for amazing properties.
Hi Jom, Yari says you’re most welcome! It’s a pleasure and thank you for the review.
5/5
GoogleI had a great experience with Humphrey & Brand, who have just sold my fathers property. The team all round were very helpful and professional throughout the process. Would definitely recommend. Many thanks, Clare
Thank you so much for you review Clare and for your kind recommendation based on the service you received from us. Looking after our vendors is our highest priority and it is reassuring to hear that you felt this was the case.
5/5
GoogleWe are with Humphrey and Brant Estate agency for over 4 years and they provide excellent service . Very happy to rent with Them 👍Thank you all ❤️ …
Thank you Rasheba for your five star review!
5/5
GoogleGreat experience as a buyer. Kept us in the loop and up to date and will certainly keep Humphrey and Brand in mind for future sales.
Hi Lou, glad to hear your experience as a buyer was great! We’re here if you ever want to sell through us!
5/5
GoogleExcellent service on a recent house purchase. It was a pleasure dealing with Andie who was friendly throughout and maintained good communication to ensure a smooth process. Many thanks!
Thank you so much for you review Phil and the positive feedback on the service received and your experience with us. It was a pleasure to help you with the purchase and I hope you will be very happy in your lovely new home. Andie
5/5
GoogleRyan and Craig have been very helpful in getting our property purchase through. They've been very responsive from the start and supportive in especially difficult times as we are all facing now. They've managed the communication very well and I highly recommend them to all potential buyer/seller!PositiveResponsiveness, Quality, Professionalism
Thank you Bing, it is wonderful to hear that you were so pleased with service provided by myself and Ryan. It was a pleasure to assist you in securing the property and I wish you and William all best in your new home. Best wishes, Craig.
5/5
GoogleI can wholeheartedly recommend H&B if you are looking to sell a property. Fantastic team with great knowledge of the local area. From start to finish, H&B have been an excellent team and supported us at every step.
5/5
GoogleH&B definitely go the extra mile. They are a bit more expensive than others but to me, it was peace of mind that I got the best service. Very professional and always good communication with them. Really help during the selling process.
Thank you Cat. We strive to deliver exceptional customer service to all of our clients so we are delighted to hear that you feel we went the extra mile for you. Thank you for choosing Humphrey and Brand and we hope to be of assistance again in the future.
5/5
GoogleI have been using Humphrey & Brand for many years for a fully managed letting service. They are honest, professional and reliable. I cannot recommend them enough.
Thank you Boo for your great review!
5/5
GoogleHighly recommend for Letting. Property Manager, Amanda, is on the ball, knowledgeable and friendly. I can trust her implicitly to make decisions on my behalf if I'm not around. Much easier dealing with the same person all the time rather than being passed around a large team as happens with other agents.
Thank you Karen for providing us with such positive feedback about Amanda. Amanda is a dedicated member of the team with a wealth of knowledge and always does her very best to deliver a first class service, and I know she will be thrilled with your review. Your comments are gratefully received and we all look forward to continuing to work with you. Best regards, Lisa Brand
5/5
GoogleI recently rented a property through Humphrey and Brand and was extremely happy with the service provided. The viewing and offer process was very straightforward and I felt I was in good hands throughout. The property is also managed excellently by Humphrey and Brand, with any maintenance issues dealt with quickly and efficiently. I would recommend them highly!!
Thank your for your positive review. We do take our responsibility to offer a professional service based on honesty and integrity very seriously. Customer service and satisfaction is our number one priority. We do take pride in our work and we take pride in offering all of our valued customers a first class service.
5/5
GoogleI have had very good experience with Humphrey and Brand on our purchasing recently, especially agent Ted, who responses fast and always tries to help. Would recommend it to others. Kathy
Thank you Kathy for taking the time to leave us with a five star review and your feedback on our service. Wishing you all the best for the future and we hope to be of assistance again in the future.
5/5
GoogleHumphrey and Brand have been incredible throughout our sales and purchase process, we can’t recommend them enough. Super helpful, efficient and went above and beyond expectations.
Thank you for your five star review Naomi, we are thrilled to have assisted you with your move and hope you and your family are very happy in your new home. Kind Regards Laura
5/5
GoogleHugely and highly recommended. Amazing service from the entire team. Fantastic advice from both the rental and sales team. And the property management team are amazing, as is their communication and updates. Has been an absolute pleasure dealing with Humphrey & Brand.
5/5
GoogleThey have been fantastic dealing with our purchase. We had a really hard time of it due to a tricky chain and Laura helped us out massively getting it over the line. Very personable service and really good communication. Was on the phone almost twice a week! Helped us move through the process and always looked to really help us where possible Highly recommended if you are buying or selling!PositiveResponsiveness, Quality, Professionalism
5/5
GoogleI’ve rented out my flat through H&B for over 10 years. I have always found them to be professional, efficient and easy to talk to.
Thank you very much for your five star review Stuart!
5/5
GoogleHumphrey and Brand were very helpful in terms of speed of communication, approachability and advice for my recent purchase. Andie, in particular, was a pleasure to liaise with.
It was a pleasure to be able to assist you with the purchase of your apartment and we wish you all the best in your new home. Thank you for your feedback, we hope we can be of assistance again in the future.
5/5
GoogleFriendly, straightforward processes and communication. I have been renting through H&B for several years and it's been a smooth and reliable experience.
Hello Lauren, thank you for your review. Superb feedback, thank you for being our landlord for so long.
5/5
GoogleI have been working with Humphrey&Brand for years and had a really good experience. They are kind, responsive and helpful. Highly recommended.
Hi Natalija, you’re too kind! So pleasing to us to hear your lovely feedback. Thank you!
5/5
GoogleOur estate agent Ashley Peters coordinated our move smoothly and made sure that everything was taken care of in an efficient manner. I'm very grateful for his patience handling our many concerns and questions throughout the process.PositiveResponsiveness, Professionalism
Thank you Theo for taking the time to write such a brilliant review. Ashley and the team are so pleased that they were able to help your move be smooth and efficient, and that they answered all the queries and concerns you had. We always strive to provide exceptional customer service and are glad to hear that you had this experience with us. We hope when you next come to move you will think of using us again. With best wishes, Humphrey & Brand Team
5/5
GoogleH&B is a team of professionals, who have supported us at all times. Quick and friendly communication. 100% recommend.
Hi Dana, we’re always here to support in any way we can! Great that you would recommend us! Thank you for the review!
5/5
GooglePolite people. Quick turnaround time. Try to help as much as possible. Really happy with service.
Hi Manoo, that’s all we strive for here at Humphrey and Brand! Thank you so much for leaving such a lovely review!
5/5
GoogleHumphrey and Brand's quality of service went well above and beyond our expectations with their handling of our house sale and onward purchase. They were experienced, professional, helpful with their advice and we were glad we went with them. We would highly recommend them.
Thank you Martin for your fantastic review of Humphrey & Brand. We’re so pleased that we were able to exceed your expectations with both the handling of your sale and your onward purchase. We always aim to provide an excellent professional service and so glad we could do this for you. We hope you and the family are enjoying your new home, with best wishes Humphrey & Brand Team.
5/5
GoogleWe have used Humphrey & Brand to rent out our flat for the last 3 years and will continue to use their services. I would recommend them if you are planning to rent or sell a property as they professional, friendly, helpful and go beyond just being a service provider to rent, buy or sell property.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Humphrey and Brand Residential, Surbiton won Platinum.
Tell us what you need and we'll put you in touch. Humphrey and Brand Residential hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Kingston upon Thames.
