Every review we hold for the Kingston upon Thames office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe have been very impressed with H and B and, in particular, Yariela who has guided us through the rental process in an efficient and professional manner but with a human touch. The whole process has been remarkably stress free.
Julie · 24 October 2023
Agent replied · 20 June 2024
Thank you Julie for your five star review! We know that moving home can be stressful and Yariela does her best to ensure that she makes things as easy as possible and gives the best level of service she can, she will be over the moon to hear your feedback. We hope that enjoy the property during your stay.
Kind Regards
Laura
★★★★★ 5/5
GoogleI have been renting out a flat via Humphrey and Brand since 2018 and I am very pleased with the service they have delivered. Reliability, reactivity and communication are important to me as I am not in the Surbiton area.
Maryse · 24 October 2023
Agent replied · 20 June 2024
Thank you Maryse for your great review, we very much enjoy working with you!
★★★★★ 5/5
GoogleGeorgia managed our first property purchase, she was absolutely excellent from start to finish! She put in at least a weekly call to update us and always had her notes to hand with everything up to date. Thank you for making what is a tricky process so much easier! Highly recommend!
Kathryn · 17 November 2024
★★★★★ 5/5
GoogleHumphrey and Brand manage the letting of my property. I'm a first time landlord and was apprehensive about letting. Christina at the team made it all very simple, and reassured me every step of the way, finding me really great tenants and dealing with the day to day management.
Laura · 11 January 2023
Agent replied · 10 January 2025
Thank you Laura for your kind words. It has been a pleasure to work with you and secure tenants for your property. We look forward to continuing to work with you and thank you for choosing Humphrey and Brand.
★★★★★ 5/5
GoogleWe can’t thank Humphrey and Brand enough with helping us rent our property. They are genuine, efficient, friendly and go above and beyond to help with anything.
Kerry · 4 September 2025
★★★★★ 5/5
GoogleI'm renting an apartment in Kingston through Humphrey and Brand. They are very professional in what they do, no hiccups at all. So far whatever minor issues I've faced, they have been very helpful to address them. The whole process was super easy and handled professionally from making an offer till signing the contract and moving in to the apartment.
Muhammad · 21 June 2021
Agent replied · 20 June 2024
We are very happy to hear that you are pleased with the service so far and thank you for taking the time to provide us with this review. We look forward to continuing to look after you whilst you reside in our management property. Thank you Muhammad. Best wishes, Laura Humphrey.
★★★★★ 5/5
GoogleThe Humphrey and Brand team are really helpful for solving any problems that may arise. Paige and Rae respond to the questions quickly and clearly, making things much easier.
L · 8 August 2025
★★★★★ 5/5
GoogleVery professional, frienfdly and helpful with a local presence and a thorough up to date knowledge of the local market. I was able to increase my rental income from £700 to £900 immedialely after signing with them.
John · 23 November 2023
Agent replied · 20 June 2024
Hi John, we cant ask for better than that! Our lettings team know the business inside out and were very pleased to secure such a large increase for you. Thank you for your review.
★★★★★ 5/5
GoogleRyan was great, easy to contact and very professional. We could tell he worked hard to ensure the smoothest process possible, even when we had trouble with the solicitors. Happy with the service we recieved.PositiveResponsiveness, Professionalism, Value
Sophie · 21 June 2022
★★★★★ 2/5
GoogleFound them very difficult to use, from the security deposit having to be by Bankers Draft and nothing else (which I was charged by my bank for) to the Property Manager - Giselle being extremley arrogant, rude and all together terrible at customer service. Would not recommend nr use them again on this basis. Front end Agents are good, but once you sign it is like they do not care!
Frances · 23 June 2013
Agent replied · 20 June 2024
Thank you for your review. Our policy in regard to security deposits has been reviewed which allows Tenants to pay via BACS transfer. If you found one of our experienced employees to be unprofessional we sincerely apologise as this is not the standard or expectation we have in regard to the conduct of our employees. As evidenced from other reviews we work as a team and pride ourselves on offering a high level of customer service and satisfaction. We do care about our customers and we always go the extra mile to ensure that they are 100% happy with the service they are receiving. If we have let you down, again we unreservedly apologise and we would welcome the opportunity to show you how we operate our business should you require our services in the future.
★★★★★ 5/5
GoogleI chose Humphrey and Brand based on the excellent reviews and I wasn't disappointed. Laura, Craig, Ryan and the rest of the team were professional and efficient. They gave an excellent level of service right to the end, including dealing with some stressful moments, making sure our sale and onward purchase went through smoothly. I would not hesitate to recommend them to anyone
Shona · 21 June 2020
Agent replied · 20 June 2024
Thank you Shona for your fantastic review. It was a pleasure working closely with you to ensure that the sale went through. It can be stressful at times and I am glad that you found our team to be responsive and attentive so that you are now in your new home. We wish every happiness. Best regards, Laura Humphrey
★★★★★ 5/5
Google“Working with Humphrey & Brand was an absolute pleasure. From the initial consultation to closing day, they were always available, knowledgeable, and incredibly helpful. They made the entire buying/selling process stress-free and smooth. Highly recommend!”
Jithin · 23 May 2025
★★★★★ 5/5
GooglePaige at Humphrey and Brand was extremely helpful and responded so fast to a problem we had with one of the house appliances...very impressed.
James · 26 July 2024
Agent replied · 22 October 2024
Hi James. All in a days work! Thank you for your great review.
★★★★★ 5/5
GoogleI really cannot recommend the Property Management service from Humphrey and Brand more highly! Amanda and Paige take genuinely great care of our property, and manage any issues with efficiency and professionalism. Truly 5 star service!
Robyn · 23 November 2023
Agent replied · 20 June 2024
Hi Robyn, both Amanda and Paige are top drawer and we’re glad you concur! Thank you for such a smashing review! Tip top!
★★★★★ 5/5
GoogleI have been renting in London for 9 years but the experience I have recently had with Humphrey and brand (namely Ashley and Jemima) has by far been the best. They are always happy to help with enquiries and really do go the extra mile. I have always received friendly, professional service and could not recommend them more.
Nora · 21 June 2021
Agent replied · 20 June 2024
Thank you Nora for your fantastic review. Ashley, Jemima and our Lettings Team are delighted that they were able to deliver the exceptional customer service we aim to offer to all parties and are so glad that we were able to give you this experience after your 9 years of rentals in the London area. We do hope you are enjoying your home and that you think of us next time you come to move. With best wishes, the Humphrey & Brand team
★★★★★ 5/5
GoogleH&B have been letting agents for our 1 bed flat in Surbiton for several years now. They have found us excellent tenants very quickly, and are great at communicating and keeping us informed. Its a pleasure dealing with them because they are proactive and we have consistent points of contact - a total contrast to our previous agents, we have a very personal service, I highly recommend them.
Pete · 23 June 2015
Agent replied · 20 June 2024
Thank you Pete for your positive review. We pride ourselves on our high level of customer service. Effective communication and organisational skills are imperative in achieving and exceeding our customers’ requirements. The personal service we offer all of our customers is something we pride ourselves on.
★★★★★ 5/5
GoogleRecently bought my first property via Humphrey and Brand and their professional service is excellent. They always replied quickly to my enquiries. If you're looking for a estate agent in Surbiton, I'd highly recommend them.
Queenie · 23 November 2023
Agent replied · 20 June 2024
Hi Queennie, We hope you have settled in to your new place? The sales team were delighted to hear your feedback! Thank you for purchasing through us!
★★★★★ 5/5
GoogleHumphrey and Brand have continued to be fantastic!
Their continued expert knowledge of the letting market and maintenance support has ensured we have always been extremely well supported.
Humphrey & Brand are highly professional whilst retaining a personal touch - a neat trick.
I continue to unreservedly recommended them to friends.
Matthew · 21 June 2022
Agent replied · 20 June 2024
Thank you Matthew for your kind words and for taking the time to leave us with a 5 star review. Thank you for choosing Humphrey and Brand and for recommending our services. We look forward to continuing to work with you.
★★★★★ 5/5
GoogleWe currently rent through Humphrey and Brand an have been extremely happy with how proactive and communicative they are. We deal predominantly with Paige, who is excellent, but have been very happy with the whole team.
Claire · 24 October 2023
Agent replied · 20 June 2024
Thank you very much Claire for giving such positive feedback regarding the service you receive from Paige and the team!
Kind Regards
Laura
★★★★★ 5/5
GoogleBeen dealing with Humphrey and Brand for the last 4 or 5 years and they are always very helpful and easy to deal with,
Very friendly staff
Ian · 21 April 2024
Agent replied · 20 June 2024
Thank you for taking the time to write this five star review Ian, it's great to hear that you have been happy with the service you have received over the last 4 or 5 years.
★★★★★ 5/5
GoogleI've been a client with Humphrey and Brand for many years. I'm very happy with their service, their friendly and professional communication and prompt hands on approach.
Margrit · 21 April 2024
Agent replied · 20 June 2024
Thank you for your five star review Margrit, we look forward to keeping you happy with our service in the years to come!
★★★★★ 5/5
GoogleGood service, very efficient and plenty of information and contact through the initial contract and then on-going tenancy. No issues so far, their quick responses when the occasional fix is needed very much appreciated.
Alexander · 23 November 2023
Agent replied · 20 June 2024
An efficient review for an efficient organisation! Great feedback! Many thanks, Alexander.
★★★★★ 5/5
GoogleLaura and Georgia, my seller’s estate agents, were both excellent throughout the process. I would highly recommend both.
Umber · 22 October 2025
★★★★★ 5/5
GoogleI am now a very happy first-time homeowner, with thanks to Humphrey & Brand! We were kept in the loop throughout the process, and guided through a lot of processes which were entirely new to us. If we were to sell in the future, Humphrey & Brand would be my first choice of agent.PositiveResponsiveness, Professionalism
Zoe · 26 August 2021
Agent replied · 20 June 2024
Zoe thank you for your lovely review. I really enjoyed working with the two of you to help you move into your first home together. If there is anything in the future I can do to help please let me know.
Kind Regards
Craig Custance
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