5/5
GoogleAmanda was amazing. Every time I needed any sort of help she was prompt and incredibly helpful!
Trusted Agent profile · Kingston upon Thames
Humphrey and Brand Residential Kingston upon Thames reviews
★★★★★
535 reviews across 3 platforms
17 Claremont Road, Surbiton, Kingston upon Thames, KT6 4QR
Humphrey and Brand Residential's office in Kingston upon Thames, at 17 Claremont Road, is rated 4.9 out of 5 across 535 reviews on three platforms, including 522 Google reviews rated 4.9. It won Platinum in The Trusted Agent 2026 awards.
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Tell us what you need and we'll put you in touch. Humphrey and Brand Residential hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Kingston upon Thames.
Awards
The Trusted Agent 2026 results for Humphrey and Brand Residential, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Kingston upon Thames office, from every platform, shown as written. First names only.
Google5/5
GoogleAndie and Ryan managed our property purchase amazingly and were always on call when needed, and keeping in regular contact with solicitors etc We would highly recommend the team at Humphry and Brand Surbiton 😊 …
Agent replied · 20 June 2024
Amanda, thank you for your kind words regarding the service you received when purchasing your new home! I am glad Andie, Ryan and the team were able give you such a good experience throughout the process and I hope you are settling in to your new surroundings. Kind Regards Laura
5/5
GoogleI am delighted I chose Humphrey and Brand to sell my property. They have all proved knowledgeable, friendly and always professional. Rhys in particular has gone the extra mile with advice, reassurance and support when needed.
Agent replied · 20 June 2024
Thank you very much Allan for taking the time to leave this review. We know that moving house can be very stressful so to hear that you have had advice, re assurance and support is fantastic! We will pass your great feedback on to Rhys. Kind Regards Laura Humphrey
5/5
GoogleCraig at Humphrey and Brand was extremely helpful throughout our purchase. Quick to respond and gave useful and relevant advice which was much appreciated as we were first time buyers. We have now completed and are very happy with the decision we made. We would feel happy to use Humphrey and Brand when we come to sell our property.
Agent replied · 20 June 2024
We are delighted that we were able to help you with the purchase of your first home, a milestone in life. We hope that you are very happy in the property. We are always grateful to hear that our team have done well at supporting you through what can be a stressful time, so thank you for taking the time to leave us with this feedback. All the best for the future.
5/5
GoogleWe feel very fortunate to have this Estate Agent manage our property. Matters are always handled Professionally and in our best interests. The team are skilled and personable which also helps us resolve any issues that arise very easily in a timely fashion. We would recommend this agency
Agent replied · 20 June 2024
Thank you for taking the time to leave a five star review Almas. We take pride in providing a seamless and professional service so to hear your positive feedback is great. You say are fortunate to have us as your estate agent but we also feel fortunate to have you as our client! Kind Regards Laura Humphrey
5/5
GoogleWe chose H&B to market our home, after some friends sold with them. Glad we did: their attitude was positive and encouraging, from a realistic valuation to offers above it after viewings. Good communication, information at each step of the way. We would not hesitate to recommend them.
Agent replied · 20 June 2024
Thank you Deborah for taking the time to leave us with a positive review, we are so pleased to have worked for you and to have sold your property and wish you all the best in your new home. We hope that we can be of assistance again in the future.
5/5
GoogleI have used the services of Humphrey and Brand for many years. The lettings team - Amanda, Paige, Yariela and Laura and Lisa work to the highest professional standards. I cannot recommend them highly enough.
Agent replied · 20 June 2024
Thank you Jenny for your 5 star review. It's been an absolute pleasure working with you for the last 15 years! Kind Regards Laura
5/5
GoogleWe received a very professional, honest service from Humphrey & Brand on the letting side. Their letting and property management experience continues to be invaluable to us. Their service is tailored to individual situations and they can readily think outside the 'box' to suit their tenants and landlords' needs. Humphrey & Brand's team is friendly and professional and is a pleasure to deal with.
Agent replied · 20 June 2024
Thank you Rita for your positive review. We pride ourselves on the high level of customer service and satisfaction we provide to all of our customers. We are very experienced in property management and selling so we are able to offer our customers an honest, bespoke service which is hassle free. We listen to our customers’ requirements and we ensure that we understand and achieve the best result for our customer. We value your business and would like to thank you for your business.
5/5
GoogleHumphrey and Brand managed both our sale and purchase and we couldn’t have asked for better service. All the way through from valuing our property to completion they looked after us. We wouldn’t hesitate in recommending them!
Agent replied · 20 June 2024
Thank you Giselle. It was our pleasure to work with you to sell your property and to find you a new family home. Thank you for choosing Humphrey and Brand and we wish you and the family lots of happiness in your new home.
5/5
GoogleAlways friendly and efficient. Very helpful and extremely professional. By far the best estate agents I've ever known. I have used their services since 2016 and have always found them excellent.
Agent replied · 20 June 2024
Malcom, that is certainly high praise! We’re pleased we’re the best you’ve ever known! Thank you for your review.
5/5
GoogleAfter recently purchasing our first house through Humphrey and Brand I cannot recommend their service highly enough. Ryan Murphy dealt with our house purchase and his professionalism and patience was unmatched. Notably they are also very quick to respond to queries, something we found to be extremely helpful while going through the uncertainty of buying a house. We are delighted with the service we have received through this process and wouldn't hesitate to use Humphrey and Brand again.PositiveResponsiveness, Professionalism
5/5
GoogleWe have been using Humphrey and Brand to manage our property for years and have always had top quality service.
Agent replied · 22 October 2024
Hi Richard, thank you for your comments. Its been a pleasure and we look forward to working with you in the years to come.
5/5
GoogleThe team at Humphrey and Brand are really helpful. professional and good at what they do. While leting our flat they were diligent and direct in all their dealings. They kept in contact without being pushy, before and after we decided to work with them. Being a smaller outfit they promised a dedicated, personal and local service and that's exactly what they delivered.
Agent replied · 20 June 2024
Thank you Paul for your positive review. At Humphrey & Brand professionalism and knowledge are key ingredients to the continued growth and development of our business. It is one of the main reasons landlords, tenants and customers wanting to sell their property, continue to use and refer our services. As a business, we say what we do and we do what we say. Delivering a consistently high level customer service is what Humphrey and Brand are known for providing. We are pleased that we were able to assist you in letting your flat and we look forward to an ongoing positive business relationship with you.
5/5
GoogleWe were looking for a flat in the area and were very impressed with the time, care and professionalism that Michaela put into our search. She showed us several properties and kept in touch with us regularly to check our progress. It has been a pleasure dealing with Michaela and Humphrey & Brand.
Agent replied · 20 June 2024
It is much appreciated that you have taken the time to provide us with your feedback, we will pass your positive comments on to our team member Michaela. Thank you and we hope that we can be of service again in the future. Best regards, Laura Humphrey.
5/5
GoogleVery professional, not at all salesy, genuinely there to support the seller - the same cannot be said for all estate agents in my opinion. I would highly recommend Humphrey and Brand to anyone.
Agent replied · 20 June 2024
Hi Jo, Thank you very much for taking the time to leave this review. i am so happy to hear that you are happy with the service that we provided. I would like to wish you the very best of luck in your new home! Kind regards Laura Humphrey
5/5
GoogleMark Huxley helped me greatly when I was buying my home in Surbiton. As a first time buyer I was unsure of the processes involved and had alot of questions, he really took the time to explain the processes and answer all my questions. His knowledge and honesty on the area was really appreciated as well his professionalism in the whole process. He also put me in touch with a suitable mortage advisor which was a great help.
5/5
GoogleHave had a really positive experience with Humphrey and Brand. Ryan looked after us from the beginning and has gone above and beyond to help us exchange and overcome any difficulties. They have been extremely professional and considerate.Would highly recommend!PositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 20 June 2024
Thank you for your five star review and positive feedback. We are so pleased that you found us to be professional and considerate - we hope that we can be of assistance again in the future.
5/5
GoogleRhys has guided us through the whole process as first time buyers. He’s been fantastic at keeping us informed, priding himself on transparency. Thank you, we are so pleased with the service!
Agent replied · 20 June 2024
Hi Grace, it has been a pleasure dealing with you. Having been in your position myself, I know as a first time buyer it can be a very difficult process so being able to help guide you through it is vital. Open honesty is something we all believe in here at Humphrey and Brand so we are delighted to know you are happy with this side of our service. Rhys
5/5
GoogleI’ve been a landlord with Humphrey and Brand for almost 6 years now, and I'm consistently impressed by their professionalism, friendliness, and unwavering support. Their guidance has been invaluable throughout my journey.
Agent replied · 20 June 2024
Hi Lindsey, Thank you for your review of the service you have received for the last 6 years! We look forward to working with you in the years to come. Kind regards Laura Humphrey
5/5
GoogleThe team are efficient and always there to help, I would highly recommend using them. It was great to have a single point of contact throughout the buying process, so much more personal and reassuring.
Agent replied · 20 June 2024
Thank you for your review Lucy and your kind recommendation. We pride ourselves on offering a personal service to our vendors and buyers to help and support them throughout the process and it is fantastic hear that this was your experience.
5/5
GoogleHave always had efficient, pragmatic and timely support from the H&B team. In particular, Amanda in the property management team has been amazingly helpful over the past 4 years.
Agent replied · 20 June 2024
Hi Lisa, thank you for taking the time to leave us a review. We’re pleased to hear we are delivering the level of service we aspire to provide. Thank you for reviewing.
5/5
GoogleI’ve been living in a Humphrey and Brand managed property for over 5 years now. They have good processes and communication, and have supported me with ensuring my additional needs do not interfere with the smooth running of my tenancy.
5/5
GoogleWe have been tenants through Humphrey & Brand for over a year. They have always been responsive and respond quickly when we have needed repairs or had queries. Would recommend.
Agent replied · 20 June 2024
Thank you very much for your five star review!
5/5
GoogleA good estate agents and helpful in sorting any unforeseen problems. We found Paige and Amanda to be particularly helpful.
Agent replied · 20 June 2024
Thank you for your review Rachel, I have passed your comments on to Paige and Amanda!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Humphrey and Brand Residential Kingston upon Thames
Has Humphrey and Brand Residential won any awards?
Yes. In The Trusted Agent 2026 awards: Humphrey and Brand Residential, Surbiton won Platinum.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Humphrey and Brand Residential hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Kingston upon Thames.
