Trusted Agent profile · Kingston upon Thames
★★★★★
535 reviews across 3 platforms
17 Claremont Road, Surbiton, Kingston upon Thames, KT6 4QR
Humphrey and Brand Residential's office in Kingston upon Thames, at 17 Claremont Road, is rated 4.9 out of 5 across 535 reviews on three platforms, including 522 Google reviews rated 4.9. It won Platinum in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Humphrey and Brand Residential hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Kingston upon Thames.
The Trusted Agent 2026 results for Humphrey and Brand Residential, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Kingston upon Thames office, from every platform, shown as written. First names only.
5/5
GoogleWe have used Humphrey & Brand to rent out our flat for the last 3 years and will continue to use their services. I would recommend them if you are planning to rent or sell a property as they professional, friendly, helpful and go beyond just being a service provider to rent, buy or sell property.
5/5
FacebookI just moved to my new home, a great studio that I fell in love at first sight! The place is great, the building is clean in and outside. Jazmine and all staff were awesome! Quick answer by email, text or phone call back, great communication and feedback. I could not be more happy to find this studio and a company who cares about the customers. Five stars? Noooo way, billions stars!! Congratulations to all of you Humphrey&Brand! Patricia Gomes
4/5
GoogleMy fiancé and I are currently renting a studio apartment in New Malden with from Humphrey & Brand. There have been a few hitches here and there, but they have been resolved in a timely and appropriate way. We would recommend them if you are looking to rent in the local area.
Thank you Jenny for your positive review. We pride ourselves on our ability to pro-actively resolve any issues for our customers. We offer a hassle free service and always conduct ourselves in a professional manner. Thank you for choosing Humphrey and Brand and we look forward to continuing to offer you support in the future.
5/5
GoogleThe H&B team have been responsible for renting out and managing our house for the last 4 1/2 years. During this time they have always provided a thoroughly professional service and we feel very comfortable in the knowledge that they are our managing agent. I would have no hesitation in recommending them.
Thank you Chris for your positive review. Your continue business is important to us and we are pleased to continue to provide you with a first class professional service.
5/5
GoogleHumphrey and Brand have our highest recommendation! We felt very well looked after. Laura renewed my faith in estate agents after having had a bad experience with a rogue estate agent the first time we tried to sell our flat last Spring. Loved the no non-sense, professional and caring attitude we received.
Thank you for your positive review. We pride ourselves on honesty and giving our customers a no nonsense, professional service. We set the bar high at every level within the business and we strive to achieve 100% customer satisfaction. Our customers are the life blood of our business and we respect and value their continued business. We hope we can be of service to you again in the future.
5/5
GoogleHumphrey and Brand sold our property for us and they helped achieve our dream of living by the sea they were professional helpful and always retuned our calls and always updated us at all times thank you H and B
Thank you Debbie. We are very happy to have sold your property for you and wish you and Tom all the best in your new home. Best wishes, Lisa Brand.
5/5
GoogleGreat to deal with and very thorough. Easy and constant communication took a lot of the stress out of the process. Highly recommended!
It was a genuine pleasure to help you with the purchase of your first property Nojan, despite the process taking a little longer than anticipated! We hope you will be very happy in Surbiton and your lovely new flat.
5/5
GoogleExtremely proactive team and very pleasant to deal with. Many thanks
Hi Lukasz, many thanks to you too! What a great review!
5/5
GoogleExcellent communication and friendly team who sort things out quickly and effectively with their property management services
Thank you Orfhlaith for your five star review, we are very happy to hear that you are satisfied with the service you are receiving! Kind regards Laura
5/5
GoogleI have been renting a lovely flat in Surbiton from Humphrey and Brand for the past 3 years. The provide an excellent and very friendly service. Any problems that I have had have been dealt with promptly and efficiently. I would highly recommend Humphrey and brand Estate Agents.
Thank your for your positive review. We do take our responsibility to offer a professional service based on honesty and integrity very seriously. Customer service and satisfaction is our number one priority. We do take pride in our work and we take pride in offering all of our valued customers a first class service.
5/5
GoogleAmazing estate agents! Sold my property and negotiated the price very well. Ted and Mark did a fantastic job. Thanks chaps.
Thank you Will for taking the time to leave us with a review of our service. It was a pleasure to work with you and we wish you all the best for the future.
5/5
GooglePaige and the Humphrey and Brand team were very heplful and made the renting process feel seamless even during the busy Christmas period. They were great at responding to any queries and were very attentive as a whole. Would highly recommend!
Thank you Aaron - we are very happy to have received your positive feedback and review of our service. We are delighted to have assisted you in securing a rental property and hope to be of service to you again in the future. Best regards, Lisa Brand
5/5
GoogleI've been letting my property with Humphrey & Brand for the last 4 years. The process has been made so easy for me! The property has been occupied throughout with really great tenants, I will continue to use H&B all the time I have properties to let.
Thank you Carly for your positive review. We value you business and would like to thank you for using Humphrey and Brand as your preferred agent.
5/5
GoogleThe rental process was easy and straightforward. Paige from Humphrey & Brand in Surbiton provided clear guidance and prompt responses throughout the process, making the entire experience hassle-free. Highly recommended.
5/5
GoogleReally pleased with my experience of Humphrey & Brand dealing with my property let. Paige dealt with the letting and I must say that the communication chain from the start of the process has been faultless.
Thank you Mr Miles. We are delighted to have assisted you with the letting of your property, it has been a pleasure to work with you again. Best regards, Laura Humphrey.
5/5
GoogleI've been a tenant with Humphrey and Brand since 2010 and have always found them helpful, efficient and quick to respond to problems. I've also had universally brilliant service from the plumbers, electricians and other contractors they've engaged to help us when we've needed repairs etc.
Thank your for your positive review. We take our responsibility to offer a professional service based on honesty and integrity very seriously. Customer service and satisfaction is our number one priority. We do take pride in our work and we take pride in offering all of our valued customers a first class service.
5/5
GoogleAshley and his colleagues are nice and helpful. They help me a lot during the procedure of the renting. I am so happy that I can have my home rent in an very efficient time.
Thank you so much for leaving us such wonderful feedback. Ashley and the Lettings Team are delighted that they could help you find your home to rent in a quick timeframe. We hope you are enjoying your new home and think of us next time you come to move. Wishing you all the best, the Humphrey & Brand Team
5/5
GoogleI was shown a flat by Paige who's flat out the best estate agent I've ever dealt with. Knew about the flat, very professional, not pushy, and really quick at getting back with answers to my questions. 100% recommended.
We are very pleased to hear that you are so happy with the service received from Paige. Paige will be delighted with the feedback as she strives to deliver exceptional service to all clients so this will mean a lot to her - thank you. We hope you are enjoying living in your new home. Best regards, Lisa Brand.
5/5
GoogleI had a very good experience with my flat viewing for a tenancy with Humphrey and Brand - they were very communicative via phone, professional and helpful.
Thank you Maya for your review. We very much hope that you are enjoying living in your new home.
5/5
GoogleGreat communication, excellent service and friendly staff. Highly recommend.
Hi Caroline, many thanks for taking the time to review Humphrey and Brand, lovely to see you’re pleased with the service you have been receiving.
5/5
GoogleProvided great service during the sale of my flat in Surbiton. Photograph and marketing was impressive, as was the service from the moment I engaged with them throughout the sale process. Very glad I chose a local independent agent to sell my home
5/5
GoogleA great agency, dedicated and very responsive. Ryan's experience and professionalism was fundamental in ensuring the successful sale of our property.PositiveResponsiveness, Quality, Professionalism, Value
Thank you Dan for taking the time to provide us with your feedback and five star review. We hope that you are happy in your new home and that we can be of assistance to you again in the future.
5/5
GoogleCraig and Michaela can be highly recommended. The house sale was managed well despite some changes that were added last minute by other party! Use this agent-they are good !
Thank you very much for your five star review and recommendation for others to use us. We wish you the best of luck for the future, pop in and say hi if you are passing the office. Kind Regards Craig Custance
5/5
GooglePurchased a property with Humphrey and Brand and would highly recommend. Andie really took the time to understand what we were looking for and she, Ted and the wider team were on the ball and very helpful pushing our purchase through before the stamp duty cut-off. Would definitely come back to them in the future.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Humphrey and Brand Residential, Surbiton won Platinum.
Tell us what you need and we'll put you in touch. Humphrey and Brand Residential hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Kingston upon Thames.
