Trusted Agent profile · Kingston upon Thames

Humphrey and Brand Residential Kingston upon Thames reviews

★★★★★ Excellent

535 reviews across 3 platforms

17 Claremont Road, Surbiton, Kingston upon Thames, KT6 4QR

Humphrey and Brand Residential's office in Kingston upon Thames, at 17 Claremont Road, is rated 4.9 out of 5 across 535 reviews on three platforms, including 522 Google reviews rated 4.9. It won Platinum in The Trusted Agent 2026 awards.

Google logo

4.9 / 5

522

Reviews on Google

This office

Facebook logo

5.0 / 5

10

Reviews on Facebook

This office

Trustpilot logo

3

Reviews on Trustpilot

This office

Reviews may appear on more than one platform.

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Awards

The Trusted Agent 2026 results for Humphrey and Brand Residential, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Kingston upon Thames office, from every platform, shown as written. First names only.

5/5

Google

As our propery management agent Humphrey and Brand is always very helpful and quick to respond. Compare with our previous estate agent they deal with letting and management issues more professionally and timely.

Zhengmai · 21 June 2020

Agent replied · 20 June 2024

Thank you for your feedback. We are delighted that you have found the service we provide to be efficient, timely and professional. It is always good to hear from our valued customers. Wishing you all the best in your new home. Best regards, Laura Humphrey

5/5

Google

Our experience with Humphrey and Brand was excellent from start to finish!

Tiggy · 21 June 2023

Agent replied · 20 June 2024

That is fantastic feedback, thank you. We hope that you are happy in your new home and that we can be of assistance to you again in the future.

5/5

Google

Really great service, helped us find and fight for the perfect one bedroom flat to rent in Surbiton. Very easy to check references, fill in paperwork and exchange keys. So far, management of the property has been excellent.

Kate · 22 June 2016

Agent replied · 20 June 2024

Thank you Kate for your postivie comments. Great service is parmount to us at Humphrey and Brand. We value all of our customers whether they are tenants, landlords, property buyers or property sellers. We manage our portfolio of properties to ensure we have a satified lanadlord and a satified tentant. We have built our sound reputation of delivering excellant customer service which resutls in satified customers. We are pleased to have been able to find and secure the perfect one bedroon flat in Subition for you to rent. Our local knowledge enables us to successfully match our tenants requirements to our landlord offering. We are sure that you will be happy in your new home. Thank you for choosing Humprey and Brand to secure your perfect flat.

5/5

Google

Humphrey & Brand acted as my letting agent, helping me rent out my first property. The team was alway professional, responsive and supportive when dealing with difficult situations and tenants - I would 100% recommend using B&H.

Katie · 23 November 2023

5/5

Google

I've had a great experience using Humphrey and Brand Estate Agents. They are reliable, reply promptly and are very helpful.

Judit · 1 October 2024

5/5

Google

They are super helpful, kind and professional team. You can rely on them and be sure everything will be handled on a highly professional level. Thank you!

Zsofia · 21 June 2021

Agent replied · 20 June 2024

Thank you Zsofia for your positive feedback and five star review. We look forward to continuing to provide you with a first rate service whilst you are living in a property managed by Humphrey and Brand. Best wishes, Laura Humphrey.

5/5

Trustpilot

Recommending Humphrey and Brand

I cannot recommend Humphrey and Brand highly enough. Everyone on the team we dealt with has been professional, efficient, respectful, helpful and never lost momentum during the period of time it took to sell our house. Emma

Emma · 31 October 2023

5/5

Google

The Tenancy Management at Humphrey Brand has been exceptional with a friendly, a polite and a professional services provided.PositiveResponsiveness, Professionalism

Seraphina · 21 June 2022

Agent replied · 20 June 2024

Thank you Seraphina for your great review of our Lettings Service. We always aim to provide excellent customer service to all of our landlords and tenants and are delighted that this has been your experience. With best wishes, Humphrey & Brand Team

5/5

Google

Re: selling my home with Humphrey & Brand. Extremely motivated and dedicated staff. Good knowledge and communication with a personal touch. Achieved a sale price in line with our expectations. Would thoroughly recommend.

Marc · 22 June 2019

Agent replied · 20 June 2024

Thank you Marc for taking the time to provide us with your feedback and leaving us a five star review! Delivering exceptional customer service with a personal touch is very important to us so I am delighted that you found this to be the case. I very much hope that we can be of assistance to you again in the future. Best regards, Laura Humphrey.

5/5

Google

Professional service throughout the buying process and navigated the difficulties of performing this during a pandemic very well. Appreciate all of your help. Thank you, Adam

Adam · 21 June 2021

Agent replied · 20 June 2024

Thank you Adam for such wonderful feedback, we know how stressful completing at any time of the year can be, but particularly so at Christmas. We are thrilled to hear that our Sales Team made the experience smooth for you and that their customer service was top notch. We do pride ourselves on providing the highest level of customer service to all of our clients. We hope that you are very happy in your new home and that you think of Humphrey & Brand next time you want to buy or sell a property, with very best wishes.

5/5

Google

Sold our house within a week of being on the market for the full asking price. What more could we ask for? Communicated well up to completion. Very happy with the service.

Emily · 22 June 2019

Agent replied · 20 June 2024

Thank you Emily for taking the time to provide us with your feedback. I am so pleased to hear that you were happy with the service. I wish you all the best in your new home and would of course be delighted if we can be of assistance to you again in the future. Best regards, Laura Humphrey.

5/5

Google

I have been renting with Humphrey and Brand for around 2 years now and their customer service is unmatched. We could not ask for a more friendly and reliable estate agents. Highly recommend!

Naomi · 23 November 2023

5/5

Google

Hi! I've just rented a flat through this agency, Ash (the agent) was incredible diligent. I totally recommend this service. CeciliaPositiveResponsiveness, Professionalism

Cci · 21 June 2021

Agent replied · 20 June 2024

Thank you Cecilia for taking time to leave us such a lovely review. We always aim to provide an exceptional experience and are so pleased you found us to be diligent and professional. We hope you are happy in your new home and will think of us next time you come to move. With best wishes, the Humphrey & Brand Team

5/5

Google

Humphrey and Brand rented out my property within a week! All the staff are very professional, knowledgeable, and friendly. I would highly recommend their quick and reliable services.

Antony · 22 June 2019

Agent replied · 20 June 2024

We thank you for your feedback and are delighted that you found the team here to be friendly, knowledgeable and professional. We work as a close-knit team and communication between us and our clients is always of the utmost importance which we believe helps us get the quick results. We wish all the best for the future.

5/5

Google

Really happy with the professionalism and communication from Ashley- he's provided a pleasant and friendly experience at every step. Thank you!

Harry · 21 June 2021

Agent replied · 20 June 2024

Thank you Harry for leaving such a positive review. Ashley and the Lettings Team are so pleased to hear that you found them to be professional and that they upheld the high customer service standards and friendly approach we aim to always deliver. Wishing you all the best, the Humphrey & Brand Team

5/5

Google

Amazing service. Sold our house quickly with no pushy sales patter. Kept us informed every step of the way and team very knowledgable of the area. Would highly recommend.

Eldred · 22 June 2018

Agent replied · 20 June 2024

Thank you Mr Kirk for your five star review. I am delighted to hear that you found the service to be amazing as we strive to exceed for excellence and to exceed our customers expectations. I wish you and your wife every happiness in your new home. Best regards, Laura Humphrey

5/5

Google

I've been using Humphrey and Brand, for over 5 years now, to let my properties in Kingston. Always taking care of everything that comes up; which puts mind at ease!

Alex · 23 November 2023

5/5

Google

Thanks to the team at Humphreys & Brand for selling my flat and being so responsive throughout the sales process.

Deborah · 21 June 2021

Agent replied · 20 June 2024

Thank you Deborah for leaving us with a positive review. The Sales Team are delighted to know that they could make the sale of your flat easier for you and we are so pleased that we were able to offer the exceptional customer service level we always strive to offer. Wishing you all the best, the Humphrey & Brand Team

4/5

Google

I've used H&B for the past 4 years and have always recomended them to friends and colleagues. There are no hidden tricks and they have always found me great Tenants.

Hannah · 23 June 2015

Agent replied · 20 June 2024

Thank you Hannah for your positive review. Humphrey and Brand pride ourselves on vetting carefully the tenants we introduce to our landlords. Honesty, integrity and professionalism are of paramount importance to us. Thank you for your continued business and we look forward to continuing to service your requirements in the future. Thank you for using Humphrey and Brand as your preferred agent.

5/5

Google

They have been very helpful to settle me a new home, also they’re quick and responsive to my inquiries. Highly recommend :)

Jenny · 22 June 2019

Agent replied · 20 June 2024

Thank you Jih. We are pleased to hear you are settled in your new home and that you were pleased with the service you received from us. It will be our pleasure to give you any future help you may need.

5/5

Google

As a first-time buyer, had a really good service from Ryan and Humphrey & Brand.

Michael · 21 June 2021

Agent replied · 20 June 2024

Thank you Michael for leaving us such great feedback. We hope we can give the right advice to all clients at any stage of their house buying journey and are so pleased this was the case for you. Ryan and the Team are delighted that they could help you with your first time purchase. We hope you are enjoying your new home and have settled in well. Wishing you all the best, the Humphrey & Brand Team

5/5

Google

Pagie helped us a lot and finally we found the place we really like. Great service and great agent!

CheXiaoGang · 21 June 2020

Agent replied · 20 June 2024

We are pleased to hear that you found the right property for you and that you found Paige helpful in achieving this. Thank you for taking the time to leave a review, we very much appreciate this. All the best for the future. Best regards, Lisa Brand

5/5

Google

Yariela, was an exceptional help during this move! She was professional, efficient and friendly and the whole process went smoothly thanks to her. Would definitely recommend!

Hannah · 24 September 2023

5/5

Google

Fantastic service once again from Humphrey and Brand, from start to end. Can't fault them in any way.

Philip · 21 June 2020

Agent replied · 20 June 2024

Thank you Mr Rea, we are delighted to have been able to let another property for you and I am very pleased that you have found the service to be fantastic! Many Thanks, Lisa Brand

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Questions about Humphrey and Brand Residential Kingston upon Thames

Has Humphrey and Brand Residential won any awards?

Yes. In The Trusted Agent 2026 awards: Humphrey and Brand Residential, Surbiton won Platinum.

Want a trusted local agent to help?

Tell us what you need and we'll put you in touch. Humphrey and Brand Residential hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Kingston upon Thames.

What do you need help with?
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