Humphrey and Brand Residential Kingston upon Thames reviews

★★★★★ 5/5

Google

Incredibly thorough and professional estate agents. Our property search, and rental process was seemless and so devoid of stress with the Humphrey & Brand team. They really gave us peace of mind in the process and enabled us to focus on so many of the other details relevent to the moving process. We would recommend them to anyone looking to rent or buy in the H&B catchment area.

Nicholas · 24 October 2023

★★★★★ 5/5

Google

We bought our house in Surbiton with Michaela and the process was excellent. The communication was very clear throughout and all queries were answered very promptly. We would definitely recommend Michaela and Humphrey and Brand. They’re a very professional unit.PositiveResponsiveness, Professionalism

Andrew · 21 June 2021

★★★★★ 5/5

Google

Excellent agents. Rhys is fantastic to deal with. Very honest with a wealth of local knowledge. Would highly recommend for selling, buying or letting.

Graham · 21 June 2023

★★★★★ 5/5

Google

Our recent house purchase was dealt with by Ted Goodman and we were very happy with the service he provided. He was very prompt to answer any questions we had and appreciated his support and professionalism in getting the transaction over the line with a tight deadline. Would not hesitate to recommend Ted and Humphrey & Brand to anyone looking to purchase in the area.PositiveResponsiveness, Professionalism

Chris · 21 June 2022

★★★★★ 5/5

Google

Amazing service throughout! Rhys has been a safe pair of hands and very knowledgeable about the market. Great experience

Matt · 24 October 2023

★★★★★ 5/5

Google

I recently worked with Humphrey and Brand Estate Agency for a viewing, and I had an excellent experience. The team was highly professional and knowledgeable, making the entire process smooth and enjoyable. George took the time to answer all my questions and provided valuable insights about the property and the surrounding area. I appreciated their responsiveness and support throughout the process. I highly recommend this agency to anyone looking for reliable and effective assistance in finding a property! I hope the landlord will accept my offer, and we will go ahead with the signing rent agreement.

Nataliia · 15 October 2024

★★★★★ 5/5

Google

We had a great experience with Yari when looking to rent, which until then had been an awful market. We found Yari to be helpful and prompt throughout the whole process. What stands out to me is that when she got to know the type of flat we were looking for, she reached out for a quick viewing even though we were almost decided on another flat.

Sumaiya · 24 September 2023

★★★★★ 5/5

Google

A very professional company who have always been available to answer queries. I would thoroughly recommend them. Ted in particular has been very attentive to every aspect of my house sale & responded to all my emails & phone calls almost instantly. He has also liaised very closely with other agencies connected with the sale which at times has been very complex. Nothing has been too much trouble and he has acted with great professionalism, friendliness & courtesy.PositiveResponsiveness, Professionalism

Neil · 26 August 2022

★★★★★ 5/5

Google

Really pleased we decided to list with Humphrey and Brand. The team were excellent, but a special mention must be made for Andie who was exceptional throughout. Constant communication which really made a difference. It is always quite a stressful experience but Andie really tried to make it as easy as possible. Honest throughout, always on hand to answer any questions and also reassure us. Great local company and team.

D · 21 June 2023

★★★★★ 5/5

Google

I let my cottage through them, chrissie their manager was brilliant. I had my cottage on with another firm who got one viewing in 3 weeks. I spoke to Humphrey and Brand and they said the market was really busy. So I gave them a go. Within a week I had let at full asking and it was really easy. They use docusign so you can do the paperwork quickly. Very happy with their manager as she is so nice to deal with and makes a lot more effort to keep you up to date

Rebecca · 21 June 2022

★★★★★ 5/5

Google

I've been working closely with Humphrey and Brand for around six months now, as we endeavour to resolve some ongoing maintenance issues in my flat. Amanda, my property manager, has been persistent, dedicated and friendly throughout the process. It's been a real pleasure being in communication with her. Amanda shows a real knowledge of the property market and strives to achieve the best outcome for both tenants and landlords. This is evident in her attention to detail, and her consistency and reliability; when Amanda says something will be done, it's done efficiently and to the best of her ability every time. As a new-comer in the London rental market, it's been reassuring to know I have someone like Amanda looking out for me.

Eileen · 21 June 2022

★★★★★ 5/5

Google

Great team of professionals who helped us in everyway possible and facilitated our move to Surbiton. I genuinely believe that without their hard work , great communications and the eagerness they showed from the start our search for our new house would have been a much harder and a longer process. They were so friendly and understanding , which made things go smoother than expected. I can't thank them enough and I am so pleased that we r moving to the house we loved. All the best team Humphrey and Brand.

Mahmoud · 21 June 2022

★★★★★ 5/5

Google

We have been impressed with the professionalism of the service we have received from Humphrey and Brand since we first let out our property through them a few years ago, especially with Amanda as property manager. She responds promptly to sort out any issues arising with the tenancy, and manages to be both efficient and personable, always sensitive to all parties while being completely professional. From the beginning, Humphrey and Brand immediately understood our needs, and throughout the challenges of Covid, including a change of tenancy, we have been very grateful for their experience, and the reliable, highly competent and friendly property management service.PositiveProfessionalism

Veronica · 21 June 2022

★★★★★ 5/5

Google

Humphrey and Brand have been great to deal with. Yariela showed me around a flat I was keen on renting and unfortunately I was unable to lock myself in, but a few days later she called me to let me know the original offer had fallen through and made an effort to reach me as I was first on the list to call to take the place on. Over the moon and correspondence has been a pleasure. She was very professional and knowledgeable but also very welcoming and human, which can sometimes get lost when dealing with properties.

Craig · 21 June 2022

★★★★★ 5/5

Google

I’ve had the pleasure of dealing with the staff of Humphrey and Brand for the last year and they are honestly the best estate agent I’ve ever dealt with. In an industry which tends to have a bad reputation, Humphrey and Brand offer a refreshing change. They offer a personal service and always react promptly and politely. I have confidence that whichever member of the team I deal with, things will be done professionally and in a friendly manner. I can wholeheartedly recommend them.

David · 21 June 2022

★★★★★ 5/5

Google

H&B Helped me to rent a property and they were really Good. Paige was the agent for my deal and she is very friendly, helpful. and prompt in responding to my queries. I thoroughly recommend H&B, especially Paige.

Vikas · 21 June 2021

★★★★★ 5/5

Google

Yariela at the Surbiton branch was extremely polite and supportive from start to finish while we were looking for a new home. She answered all of our questions clearly and promptly in a way which made the whole process feel understandable and transparent. Humphrey and Brand do seem to be a trustworthy and reliable estate agent which treats its clients with genuine professionalism and kindness. Thank you, Yariela.

VC · 26 July 2023

★★★★★ 5/5

Google

Recently used H&B for our move within Surbiton. I found Andie and Laura and their wider team to be very professional and they have a great deal of expertise that they apply in a refreshingly pragmatic (and straight talking way) to get you from A to B. Would highly recommend.

Michael · 4 August 2024

★★★★★ 5/5

Google

Recently rented a property from H&B, Alice was very helpful at the viewing and once we signed she was professional throughout the process. Would happily use them again in the future.

Michael · 21 June 2022

★★★★★ 5/5

Google

Always very helpful and fair, especially Amanda and Paige.

Melissa · 22 March 2024

★★★★★ 5/5

Google

I have been with Humphrey and Brand for just over a year as a landlord. They are quick to respond, professional, and efficient. They have also been trustworthy and reliable in my experience (in my opinion for both me and my tenants). They also provide a comprehensive service, minimising the amount I have to do. Highly recommended.

Colin · 22 March 2024

★★★★★ 5/5

Google

As a local building surveyor I work with several agents in the local area. H&B recently sold a flat for me and the service was first rate from start to finish. Defo recommend Laura and the team.

Simon · 21 June 2021

★★★★★ 5/5

Google

We have used Humphrey & Brand as our managing agents for the past 2 years now and are very pleased with their level of service. They are proactive and attentive in both their management services and their letting/reletting service. All in all we are very impressed with their professionalism and capabilities and we would not hesitate to fully recommend H&B.

Tretenhennen · 11 January 2024

★★★★★ 5/5

Google

H & B have been looking after our lettings since 2018 and have provided an excellent service. The staff have a practical outlook and have always been ready to go the extra mile. I was particularly impressed with the response to a query I sent to Paige late Friday night. The answer was available first thing Saturday morning!

Michael · 21 February 2024