Every review we hold for the Kingston upon Thames office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleRyan and the team were amazing from start to finish! They made the process of selling our property as painless as possible, would definitely recommend them as a selling agent!
Sophie · 21 June 2022
Agent replied · 20 June 2024
Thank you Sophie for taking the time to post your five star review. We know that moving house can be very stressful so the fact you say Ryan and the team made it as painless as possible is great. Thank you for using Humphrey and Brand to sell your property and we wish you the best in your move.
Kind Regards
Laura Humphrey
★★★★★ 5/5
GoogleFive stars without a doubt! Finding a property can often be a stressful and time consuming experience, but Humphrey & Brand made it incredibly easy. The team was responsive, friendly, and professional from the beginning. All my questions were answered quickly and paperwork was straightforward without any hassle. Thank you very much!
Ozan · 23 August 2025
★★★★★ 5/5
GoogleCraig and the team at Humphrey & Brand provided excellent service during unprecedented disruption to normal working practices caused by Covid-19. Despite the turmoil and uncertainty, everyone remained positive, supportive and professional. We couldn't have chosen a better estate agent.
Keith · 21 June 2020
Agent replied · 20 June 2024
Dear Keith,
Thank you for your positive feedback and for choosing Humphrey and Brand to sell your home. We are delighted that after selling your property with us you also purchased your new family home with us too. We wish you and the family many years of happiness in your new home and hope that we can be of service again in the future. Best regards, Craig Custance.
★★★★★ 5/5
GoogleRyan and team did a great job selling our house, particularly managing the buyer late in the process when things slowed right down on their side just before exchange.
Mark · 21 June 2022
Agent replied · 20 June 2024
Hi Mark,
Ryan is over the moon to hear your positive feedback on the service that he provided during the sale of your property. We wish you the very best of luck in your new home.
Kind regards
Laura Humphrey
★★★★★ 5/5
GoogleWe cannot recommend this agency highly enough. We worked with them over more than a year from putting our flat on the market to moving into our new home, where they dealt with the flat sale. All staff were highly professional throughout, and we felt very well supported. We had dealings with many of the staff, including Andi, Craig, Ted, Ryan, and Laura, and don't have a bad word to say, we're very grateful for their help.
Adam · 21 June 2022
Agent replied · 20 June 2024
Hi Adam,
We are so happy to hear that you felt supported during the process of the sale of your property. It's been a pleasure working with you and we hope that you and your family are enjoying your new home.
Kind Regards
Laura Humphrey
★★★★★ 5/5
GoogleAndie, Ryan and the whole team have been great throughout a complex sale of several properties and making sure everything has lined up perfectly. Andie has on so many occasions been on hand to help me understand the process and also chase various parties to get this over the line!
Alex · 26 June 2024
Agent replied · 22 October 2024
Hi Alex, that’s lovely to hear! We’re so pleased you’re happy with the service you’ve received!
★★★★★ 5/5
GoogleThe team at H & B were so helpful and refreshing for a Real Estate team. Often I feel I need to have a guard up with agents, but not these guys. I was thoroughly impressed with their efforts to find us a letting, and simply not making us feel like "another tenant".
We were so grateful for the team, and we highly recommend to anyone.
Dominic · 21 June 2023
Agent replied · 20 June 2024
It was a pleasure to work with you and we are delighted to have found you, Edwina, Charlotte and Guiseppe a great property to rent whilst you are here in the UK. Thank you for your review and recommendation.
★★★★★ 5/5
GoogleYariela is great ,agent who didi a great job, communicative,we are very happy 5STARS
Ivan · 24 September 2023
Agent replied · 20 June 2024
Thank you very much Ivan for your five star review!
★★★★★ 5/5
GoogleAlthough we didn't buy through Humphrey and Brand Michaela was extremely helpful and professional. She really shone out compared to her competitors! I would definitely instruct them if I had a flat to buy.PositiveProfessionalism
J · 21 June 2021
Agent replied · 20 June 2024
Thank you James. It is kind of you to take your time to provide us with your feedback. We hope we can be of assistance again in future. Best regards, Lisa Brand.
★★★★★ 5/5
GoogleWe’ve recently rent a flat with H&B Brands, and we are totally delighted.
Everything went smooth and one of the agent -lovely Michaela was maximally helpful and kind in every stage of our renting process.
Thank you!
Natalia&Veselin
Natalia · 21 June 2020
Agent replied · 20 June 2024
Thank you Natalia. We are delighted to have helped you to secure a new property and will pass on your positive feedback to Michaela. Thank you for taking the time to leave us with your five star review and we wish you all the best in your new home.
★★★★★ 5/5
GoogleHumphrey and Brand were the perfect local agent to handle our sale having achieved great success on our road many times already. They were professional and efficient and maintained regular communication with all parties. They made the process easy and stress free for us so we would highly recommend to others, especially families with children as they were flexible and understanding of our situation.
Natalie · 26 July 2023
Agent replied · 20 June 2024
Thank you so much for taking your time to write this fantastic five star review Natalie. It's so important to us that we provide the best service we can to take as much stress away from our clients, to read this is great. We wish you the very best of luck in your new home.
Kind regards
Laura Humphrey
★★★★★ 5/5
GoogleThese are the best estate agents I have ever used in 34 years since my mother died. For both sales and lettings they are thorough and trustworthy. I wish I had used them before. All the staff I have dealt with there have been great.
Sally · 18 August 2024
Agent replied · 22 October 2024
Ahhh, Sally! What a lovely review! Thank you so much!
★★★★★ 5/5
GoogleWe have engaged H&B on both selling and purchasing properties.
We are delighted that we did as the service and been first class.
From valuation to completion you get a five star service.
They are always contactable which in these days is rare
H&B have a fantastic knowledge of the KT6 and are experts in their field
I would highly recommend H&B
Sue · 25 August 2023
Agent replied · 20 June 2024
Thank you for your fantastic five star review Sue. We always strive to give the highest level of service to both vendors and buyers so I am pleased to hear you have received great service being on either side of the transaction.
Kind Regards
Laura
★★★★★ 5/5
GoogleWe let our property through Humphrey & Brand and they were great. Always really punctual replying to our emails/queries and if anything needed fixing at the flat always got it sorted asap. Thanks so much for taking good care of us while we lived there!
Francesca · 11 August 2024
Agent replied · 22 October 2024
Hi Francesca, so lovely to hear you felt taken care of! Lovely review. Thank you muchly.
★★★★★ 5/5
GoogleHumphrey & Brand have managed my Surbiton rental property while I live in the US for 6 years now and I have been very happy with the service. I particularly appreciate how every time there is an issue they give me options & a recommendation so I can make quick decisions. They are also consistently quick to respond.
Oliver · 23 November 2023
Agent replied · 20 June 2024
Hi Oliver, many thanks for your review! We’re always on hand to offer recommendations to our landlords. Especially those out of the country. We’re conscious that being over-seas it adds a slightly more complex dynamic to being a landlord and we’re pleased we’ve been able to help over the last 6 years.
★★★★★ 5/5
GoogleHumphrey and Brand, with Yariela and Paige in particular, have been truly outstanding in getting us to a new flat - from their speed in getting us to the tenancy agreement, to their reactivity when asked to help with issues in the flat, we're very happy with the agency so far.
Kevin · 21 April 2024
Agent replied · 20 June 2024
Thank you for the review, Kevin. We’re always on hand to assist with any issues you may encounter at the property and we are mighty pleased that you’re very happy with the service we have provided so far!
★★★★★ 5/5
GoogleAndie at Humphrey and Brand as been fabulous- so supportive throughout the whole process- making sure everyone is in the loop, joining all the dots and doing everything in her power to ensure the sale of a property go through as stress free as possible- thank you so much!!
Andrea · 21 May 2024
Agent replied · 20 June 2024
Hi Andrea, Thank you very much for such fantastic feedback about Andie, she is thrilled to hear how happy you have been with the service she has provided.
★★★★★ 5/5
GoogleFirst time living in the area - Paige and the team have been brilliantly helpful in finding us a great place and seeing us through the move. Would recommend to anyonePositiveResponsiveness, Professionalism
Richard · 21 June 2021
Agent replied · 20 June 2024
Thank you Richard for your review and recommendation. It was a pleasure to find you a property we hope you both enjoy living in your new home.
★★★★★ 5/5
GoogleI have to say that these Jemima and the rest of the team are amazing. For some unknown reason I decided to go through the tenancy process in a week, with lockdown and having to teach full time and still somehow they managed to get it done. I can't begin to imagine how dedicated they are to do it that quick. It was a big ask after all and they did it with an 'ok, let's do it' attitude. Seriously how lucky am I to find an agent like them?
Hannah · 21 June 2021
Agent replied · 20 June 2024
Thank you Hannah for such a wonderful review. Jemima and the Lettings Team are delighted that they could get everything turned around for you so quickly. We prided ourselves on the initiative we took to keep everything going throughout the lockdowns and are so pleased that everything was sorted for you with our high standard of customer service. We hope you have settled in your new home and that you will think of us next time you come to move. Wishing you all the best, the Humphrey & Brand Team
★★★★★ 4/5
GoogleAs a buyer I could not have exchanged today without the tireless efforts of Laura Humphrey. After the initial blip of struggling to set up an initial viewing with one of the agents (unreturned calls and emails), once viewed and offer submitted the communication has been second to none. Daily phone calls from Laura meant that I was fully informed along the way and we were always on top of the things within our control. She constantly changed everyone she could in the chain. She also drives a hard bargain for any sellers wondering whether they’d get them the best deal on their home!PositiveQuality, Professionalism
Pippa · 21 June 2021
Agent replied · 20 June 2024
Thank you for taking the time to leave a review Pippa. I am very pleased that we finally got there in the end. I wish you the very best of luck for the future and hope you will be very happy in your new property.
Kind Regards
Laura
★★★★★ 5/5
GoogleWe have a great experience on our searching on rental property. Ashley response so quickly right after we have sent an email request for a property viewing.
Ashley has given a great help on making the whole rental process go smoothly and fast during the COVID-19 situation. And many thanks to him again who provided exceptional services on my special requests.
Ashley and Jemima, thank you very much. you both have provided professional and excellent service to us, especially we are the first time renter, we haven't experienced the rental process before, we are so lucky to have you both for processing this first time rental. We strongly recommend Humphrey and Brand Estate Agents to others.PositiveResponsiveness, Professionalism
HEIDI · 21 June 2021
Agent replied · 20 June 2024
Thank you Heidi for such a glowing review of our Lettings Team. We are delighted to hear that your first experience of renting a property has been so positive. We appreciate that things have been unusual during the Covid-19 pandemic and it is fantastic to hear that everything still went smoothly.
As a Team we always aim to provide a professional and excellent level of service and Ashley and the Team are very happy to hear that you received this from them. With best wishes, The Humphrey & Brand Team
★★★★★ 5/5
GoogleI purchased my flat through Humphrey Brand a few years ago and had such a great experience with them I went back when it came to selling. On both occasions I've been so pleased with their service. I definitely benefitted from Craig's advice and expertise, and he got me a fantastic offer on my flat. He also was on hand with advice when it came to my onward purchase which was above and beyond his role. They're a great company, nothing is too much trouble and they're always easy to get hold of. I recommended HB to my mum who was really appreciative of their supportive and friendly service. Highly recommended!PositiveResponsiveness, Quality, Professionalism, Value
Georgie · 21 June 2021
Agent replied · 20 June 2024
Thank you Georgie for your glowing review! We’re so pleased that we were able to exceed your expectations and thank you for referring us to your mum, we are so pleased that we were able to demonstrate to both of you our exceptional levels of customer service. We are delighted to hear that we were able to secure for you the price you wanted for your flat and that we could give you pointers on your onward purchase. We do hope you will consider us next time you look to buy in the area. We hope you are settled in and enjoying your new home, with best wishes, Lisa and the Humphrey & Brand Team
★★★★★ 5/5
GoogleRecently purchased a Property through Humphrey and Brand. While the purchase took around 6 months, I was constantly kept updated with what was going on and they worked tirelessly with my Lawyers and the Sellers lawyers to get everything across the line. Andrea in particular was Amazing. Would highly recommend them for anyone looking to Buy or Sell.
Steven · 24 October 2023
Agent replied · 20 June 2024
Thank you Steven for taking the time to leave a five star review of the service your received from our sales department and in particular our sales progression manager Andie. We know that moving home can be stressful so Andie is committed to ensuring that you are fully informed throughout the process and ensures she chases things to move things along as quickly as possible. We wish you the best of luck in your new home.
Kind Regards
Laura Humphrey
★★★★★ 5/5
GoogleI would highly recommend this estate agents and I would like to express my thank messages to Ryan, Andrea and Rhys. They provided load of support and also prompt response. This is a smooth housing purchase process. Even you are first time buyer you wont get lost .
Tat · 23 May 2024
Agent replied · 20 June 2024
Thank you Tat Yiu for your five star review, I have passed your comments on to the team
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