Every review we hold for the Kingston Upon Thames office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleCongratulations to The Sales team in selling my five bedroom house within 48 hours of it being on the market (amazing) Special to Kelly in completing the sale especially with such a difficult customer ( ME ). …
Ian · 16 September 2025
Agent replied · 23 September 2025
Awesome to hear you had such a great experience and thanks for the feedback! We’d love to know more about why you left such a great rating so feel free to jot down any thoughts you might have.
★★★★★ 5/5
GoogleRecently I purchased house with the help of Hamptons, but my sale took me 8 months because of issue with the bank but one thing Zoe , how fabulous and helping she is, she convinced the seller for so long, so the sale can happen and go through, one thing I will say If you are looking around property in Kingston and near to that area, just give it a try to Zoe, highly recommended ⭐️⭐️⭐️⭐️⭐️
Dipanshu · 18 March 2024
Agent replied · 16 June 2024
Hi there Dipanshu, thank you for leaving such a wonderful review. We pride ourselves on our customer service and are pleased to know that we provided you with the best. We wish you many happy memories in your new home.
★★★★★ 1/5
GoogleHamptons was very confident to find a tenant for my flat quickly and it was the reason I decided to go with them. My property is in one of the best places in the area and in a very good and modern condition . For about 3 month they even did not bother to have one viewing. Whenever I followed up they kept quiet. I was on a trip and did not have a chance to visit even my unoccupied property to see what is going on. For 3 months I was on loss. I trusted these guys but they did not do any effort at all. I decided to hire two other agents and then these two agents had lots of viewings all of a sudden. One of them found a tenant very quickly. I would not recommend the letting guys in Hamptons. Very disappointing experience it was affected me heavily.
Mani · 19 December 2023
Agent replied · 16 June 2024
Hi Mani, we sincerely apologise that this is what you experienced. This is not the standard Hamptons Estate Agents Kingston sets. Please could you send us an email to Customercare@hamptons.co.uk, so we can get in contact with you. Thank you.
★★★★★ 5/5
GoogleFirst of all, thank you so much for everything it did from our tenancy order. We can see Jodie and Victoria both are professional in their job, and I believe because of their working hard in between the landlord and our family, ours agreement can be done finally especially the timing is fully perfect match for us while we are leaving from Hong Kong arrives UK by this Monday (Jan 10). Thanks God.
For sure, when we want to buy the property in UK later, we will contact them afterward.PositiveResponsiveness, Quality, Professionalism
Ewing · 17 June 2022
★★★★★ 5/5
GoogleWhen you are looking to buy a house you have to deal with a number of different agents. I can say hand on heart that Paul Marchant is the best in the area. Polite, efficient and from my dealings and experience genuine and honest. He listened very carefully to what we were looking for and what we wouldn't compromise on in a house. He only shared with us one that actually fit, rather than trying just to sell like some of his other counterparts. Very good service.
Anil · 17 June 2022
★★★★★ 5/5
GoogleAs most of the people know it's very challenging to rent in such a hot market in Kingston area recently. I feel really lucky that Axel is my letting agent. He is very professional and responsive during the whole process from viewing to all the tenancy agreement processes. He understood my needs and worked closely among landlord, previous tenant and myself to make everything confirmed in an aggressive timeframe.
If you are looking for an agent in Kingston, I would strongly recommend to approach Axel to help you...
Idy · 17 June 2022
★★★★★ 5/5
GoogleI was very happy with the service I received from Hamptons. Paul Marchant was always ready to answer or research any queries I had, both pre and post purchase of my property. There were a couple of tricky situations due to me being in the middle of a chain but Paul was 'on the case' and helped to ensure a satisfactory conclusion. All other members of staff that I spoke to were always polite and helpful. I would not hesitate to recommend Hamptons, Kingston.
Marina · 17 June 2022
★★★★★ 5/5
GoogleFollowing 3 visits from different Estate Agents to our house in Kingston, we went with Hamptons. Peter Knowles was agreeable, knowledgeable and easy to deal with throughout the process. He knows the market very well. He gave an accurate valuation of our property and helped us to choose a suitable strategy to sell the house at this price. He and his team managed the sale of our house professionally and effectively. I would recommend them to anybody in the area
Thomas · 17 June 2022
★★★★★ 5/5
GoogleMy partner and I have rented a property through Hamptons recently. Axel was our agent and he was extremely helpful throughout, from the first visit to the signature of the contract. He is very kind and was available. He replied to all our inquiries promptly and let us know about all updates! We had the feeling of being listened to and of not being a client among so many others. What we really appreciated! Even after our moving, Hamptons contacted us and proposed to help us to update our different suppliers. So, we highly recommend Hamptons services and if Axel is your contact lucky you!PositiveResponsiveness, Quality, Professionalism
Elisa · 17 June 2022
★★★★★ 5/5
GoogleWe recently moved in and were very happy and satisfied by the service from hampton team particularly Jodie was very supportive and helpful!
김동휘 · 17 May 2024
Agent replied · 16 June 2024
Hi there 김동휘, thank you for leaving such a wonderful review. We pride ourselves on our customer service and are pleased to know that we provided you with the best. We wish you many happy memories in your new home.
★★★★★ 5/5
GoogleVictoria, Jodie and their team at Hamptons Kingston are always friendly, knowledgeable and professional. Recommend highly.
Charlie · 16 February 2026
Agent replied · 16 April 2026
Thank you for your kind words! We are thrilled to have such a fantastic team that goes above and beyond for our customers. We truly appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleHappy with the service as a buyer. Paul and the team were responsive and helpful.
Dan · 27 July 2024
Agent replied · 26 August 2024
Thank you for taking the time to leave us a review Dan. We are so pleased to know that the team provided you with a high level of service!
★★★★★ 5/5
GoogleJodie was very helpful in locating and organising my rental apartment very quickly. Great communication and very responsive to my various queries. Highly recommend.
Steve · 8 June 2025
★★★★★ 5/5
GoogleI would like to give all my credit here to Molly Cave-Browne from Hamptons, given the amazing experience we had with her on finding our new flat to rent. She really brings the standards on a different level. Not to mention only the extra mile she did by booking me in for the first viewing for our new property, she also went far and beyond our expectations getting all the answers we need quickly and in such a short notice, as all the emails were literally exchanged on time and just before her annual leave, showing her professional lever and punctuality. Only good things to remember from you Molly!!
Thank you for all your effort.
Med Venlig hilsen / Best regards,
Dimitris Veloudos
Store Manager & Head of Design
BoConcept Kingston
Dimitris · 22 July 2023
Agent replied · 16 June 2024
Thank you for your review Dimitris. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team!
★★★★★ 5/5
GoogleSo we had a tight deadline to move out by and viewed many properties but the one we loved the most was magically the one we had our offer accepted thanks to the hard work of Jodie brown at Hamptons.
We both very much appreciate her help and professional nature in helping us move into the property we both really wanted. 😊👍🏻
Paul · 27 July 2024
Agent replied · 26 August 2024
Hi Paul! Thank you for the great feedback. We are so happy that we are able to provide you with a remarkable experience and we wish you many happy years in your new home!
★★★★★ 5/5
GoogleWe are coming to the end of a house sale and purchase which Hamptons handled the sale of. Throughout the process they were clear, courteous and always went the extra mile to help out. They chased people, communicated regularly, offered to help with extra things. Paul our agent in particular was consistently helpful in a complicated process. Thoroughly recommend using them.
Ryan · 12 August 2024
Agent replied · 26 August 2024
Thank you for the great feedback Ryan. We appreciate you taking the time to leave a review and are thrilled to hear that your experience with Hamptons Estate and Letting Kingston and Surbiton was exceptional. The team will be pleased to read your review!
★★★★★ 5/5
GoogleWe have just moved from Hong Kong and currently rented a property with Hampton Kingston. We are very impressed by the service Hamptons in Kingston provided.
We started looking at the properties before moving to UK, Hamptons letting consultant - Mr. Axel Castillo was the only one agent who promptly responded to our enquiry and kept contacting us before and upon our arrival, his response surprised me and time management is no disappointing. With his professional service, we successfully settled down as reult in one month only, my 6 years old boy likes him very much.
He is a very kind, sunny, enthusiastic and helpful agent, he is also very patient during the negotiation process and giving sincere advice.
We highly recommend him as your adviser of property letting.PositiveResponsiveness, Quality, Professionalism, Value
JOHNNY · 27 August 2021
★★★★★ 5/5
GoogleMany thanks to Jodie Brown for her professional attitude and hard work to find us a flat. I wish more Estate Agents were like her.
Nigel · 19 December 2023
Agent replied · 16 June 2024
Hi Nigel, we are delighted that you enlisted Hamptons Estate Agents Kingston and that the service you received was of exceptional standard. Thank you for your great review, we look forward to sharing it with the team!
★★★★★ 5/5
GoogleI put my house on the market with Hamptons earlier this year, and they got it sold at full asking and I am now happy in my new home. Hamptons were great to work with, we had out false alarms, our ups and downs and plenty of laughs, but through it all they worked diligently to sell my house, in which they succeeded with style.
I think working with Hamptons was an interesting and fulfilling experience which I would highly recommend.
Susan · 17 June 2023
Agent replied · 16 June 2024
Hi there Susan, thank you for leaving such a wonderful review. We pride ourselves on our customer service and are pleased to know that we provided you with the best. We wish you many happy memories in your new home.
★★★★★ 5/5
GoogleSorry I copied that comment. I totally had same experience with Katrin Wohlgemuth. "We've recently found our new flat with the help of Axel Castillo, who has been very helpful, friendly and responsive to all our many questions. The whole process from viewing the flat to making an offer to signing the lease agreement has been very straightforward and professional and we felt well taken care of throughout. We even received a welcome present when picking up our keys :) So many thanks to Axel and to Hamptons!"
Metin · 17 June 2021
★★★★★ 5/5
GoogleExtremely impressed with Hamptons (Kingston)! Never received such an amazing service from an estate agent and I don't think I will leave them ever :). From the moment I enquired about a flat to my move-in day, Tara Howard was friendly, efficient, always reachable and available, nothing was ever an issue and she always had answers to my questions.
Tara kept me updated with everything before my move and checked in regularly. The handover to my property manager has also been super smooth, this has been the easiest move I have done so far. Thank you so much!PositiveResponsiveness, Quality, Professionalism
Viviane · 17 June 2021
★★★★★ 5/5
GoogleWould just like to say that we have been very happy with the way Hamptons handled the sale of our mother's property, which was not the easiest house to sell. We were kept informed of all developments along the way, and Paul worked extremely hard to negotiate the best deal possible. Would recommend Hamptons as a conscientious and reliable agent. Christine Roche
Ronald · 9 June 2024
Agent replied · 16 June 2024
Thank you for taking the time to leave us a review Ronald. We are so pleased to know that the team provided you with a high level of service!
★★★★★ 5/5
GoogleWe were very happy with the service received from Hamptons Kingston from the initial visit from Jean to the sale process with Paul who went above and beyond to ensure the sale proceeded to completion helping all the way .We would recommend Hamptons their team are professional and helpful .
John · 15 December 2024
Agent replied · 22 December 2024
Thank you for taking the time to leave us a review John. We are so pleased to know that the team provided you with a high level of service!
★★★★★ 5/5
GoogleWe've recently found our new flat with the help of Axel Castillo, who has been very helpful, friendly and responsive to all our many questions. The whole process from viewing the flat to making an offer to signing the lease agreement has been very straightforward and professional and we felt well taken care of throughout. We even received a welcome present when picking up our keys :) So many thanks to Axel and to Hamptons!PositiveResponsiveness, Quality, Professionalism, Value
Katrin · 17 June 2021
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.