Every review we hold for the Kingston Upon Thames office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe had the best experience ever with Hamptons, thanks to Tara and Victoria. We had a tight schedule so had to give them only 2 days to prepare the property before we moved in after the previous tenants and the property was in amazing condition. Cleaning was done properly, meter readings were all taken timely, handed keys on time. Also, Ashley is very prompt in responding to our questions about the property and bridging us to the landlord.
Thank you guys for everything.
Mustafa · 17 June 2020
Agent replied · 16 June 2024
Thank you for leaving us a review. Customer service is very important to us and we are delighted to hear that Tara and Victoria had such a positive impact on your experience with us. We take great pride in our people and are particularly pleased to hear everything was handled in a timely manner and since taking on management Ashley has also provided a 5* service. Thank you again, we look forward to sharing your review with the team.
★★★★★ 5/5
GoogleAmazing letting agents to work with. Luke was great in showing me in and around the property and clearly explained me the process that go with it. He was super efficient, professional, always available for a call and answered my questions with
patience.
I cannot thank enough to all the staff we dealt with.
Roxana · 20 October 2023
Agent replied · 16 June 2024
Hi Roxana, we are delighted that you enlisted Hamptons Estate Agents Kingston and that the service you received was of exceptional standard. Thank you for your great review, we look forward to sharing it with the team!
★★★★★ 5/5
GoogleWe have just moved into our new flat and would like to thank Jodie for all her support throughout the process. Communication was spot on and she helped what would usually be a stressful experience feel like a breeze!
Max · 5 August 2024
Agent replied · 26 August 2024
Thank you for your review Max. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team!
★★★★★ 5/5
GoogleI have had a very good experience with Hamptons Estate Agent Kingston Specially Jodie Brown and Luke Scudamore were very professional and were great in finding properties for us.
They both were very patient in dealing with us. Many thanks both of you!! Have a lovely Christmas and New year.
Sue · 19 December 2023
Agent replied · 16 June 2024
Thank you for the great feedback Sue. We appreciate you taking the time to leave a review and are thrilled to hear that your experience with Hamptons Estate Agents Kingston was exceptional. The team will be pleased to read your review!
★★★★★ 5/5
GoogleI cannot rate Hamptons highly enough. We have recently sold our house and although it took a little time we got there. Not one week went by without viewings and the whole team were outstanding. If you are thinking of selling your property I …
Lesley · 16 December 2025
Agent replied · 16 April 2026
Thank you so much for your positive review! We are thrilled that you had a great experience working with our team at Hamptons. We pride ourselves on providing professional and dedicated service to all of our clients. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleIf you’re looking for an agent that can competently see your sale through to completion, then look no further than using Hampton’s.
I thoroughly researched agents before listing and the information and attention received from Hampton’s was thorough, informative and honest. It was evident their knowledge and experience enabled them to really understand how the sale should be best positioned and they came up with a plan for marketing, whilst remaining respectful to existing tenants. This was a multi occupancy property and therefore quite complex and niche. I honestly couldn’t have been in better hands with Peter Knowles and Zoe Grey managing the sale. Everyone I dealt with at Hamptons offered the same high level of service, which was exceptional. I definitely chose the right agent. From Peter’s initial thorough, honest advice and attention (a clear differentiation from all the other agents) to Zoe managing everything following listing, they navigated all the twists and turns, competently and effectively. They thoroughly supported every aspect of the sale, going above and beyond expectations. Hampton’s ensured we obtained the best offer and committed buyer and held the complex sale together, which is where the knowledge, experience and commitment really counts. They also have a really wide reach with multiple offices and access to investors, which supported us receiving multiple offers and finding a buyer quicker than I anticipated. I wouldn’t hesitate in recommending them, so if you want to save some time, trust me just give them a call.
Julie · 23 October 2024
Agent replied · 25 October 2024
Thank you for your wonderful review Julie. We are happy that you entrusted us with your property needs and that we fulfilled them with the high level of service that Hamptons provides!
★★★★★ 5/5
GoogleMichael Pereira found the perfect home for us in Kingston. Everything went smoothly, contract is fair without hidden fees/clauses like other agencies, For what matters. Highly recommend Hamptons and Michael's service.
Michel · 2 November 2024
Agent replied · 9 November 2024
Hi Michel, we are delighted that you enlisted Hamptons Estate and Letting Kingston and Surbiton and that the service you received was of exceptional standard. Thank you for your great review, we look forward to sharing it with the team!
★★★★★ 5/5
GoogleI cannot highly recommend the team at Hamptons enough. In particular Zoe who was amazingly supportive caring and professional . She went above and beyond on more than one occasion.
Jane · 18 October 2024
Agent replied · 25 October 2024
Thank you for your review Jane. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team!
★★★★★ 5/5
GoogleSmooth experience. Paul Marchant was excellent in a tricky market and a difficult chain closing. Paul, Peter, Zoe and the team were great from start to finish. Well done.
Chris · 2 November 2024
Agent replied · 9 November 2024
Thank you for the great feedback Chris. We appreciate you taking the time to leave a review and are thrilled to hear that your experience with Hamptons Estate and Letting Kingston and Surbiton was exceptional. The team will be pleased to read your review!
★★★★★ 5/5
GoogleI worked with Tommy Lane to find my new home. He was extremely well prepared and professional. We went from viewings to rent paid in under a week, mostly because of his very responsive and accommodating nature. He talked me through any doubts and questions I had and supported me end to end.
Hilda · 17 June 2023
Agent replied · 16 June 2024
Thank you for your wonderful review Hilda. We are happy that you entrusted us with your property needs and that we fulfilled them with the high level of service the Hamptons provides!
★★★★★ 5/5
GoogleHamptons were great at selling my flat, got my asking price within a month of listing. Kelly especially was amazing ensuring any comms needed between solicitors, buyers and management companies progressed in a swift manner, as well in answering any questions I had. It was a real pleasure working with her.
Prabhat · 9 September 2025
Agent replied · 23 September 2025
Thank you for the positive review! We are thrilled to hear that Kelly provided exceptional service and helped you sell your flat quickly and smoothly. We pride ourselves on efficient communication and strive to make the process easy for our clients. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleWorked with Jodie and the team to secure a rental property for a client and the experience was smooth and professional as always from Hamptons.
James · 15 December 2024
Agent replied · 22 December 2024
Thank you for your review James. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team!
★★★★★ 5/5
GoogleLooking for a new home is daunting - endless viewings, uncertainty, and stress. However, when we finally found a house we loved and were shown around by Zoe, it was an immediate relief. We instantly felt she was someone we could trust, and …
Laura · 16 October 2025
Agent replied · 23 September 2025
Thank you so much for your kind words and glowing review! It truly means the world to us to hear that our clients feel supported, trusting, and cared for throughout the home buying process. It was our pleasure to work with you and we are … More
★★★★★ 5/5
GoogleA brilliant experience with the team here. Zoe was the amazing agent handling our sale. She was organised, excellent at communicating and a real pleasure to deal with. Would absolutely recommend!
Harriet · 16 September 2025
★★★★★ 5/5
GoogleWe recently used Hamptons to list and sell our house for us.
Two other agencies had been unsuccessful getting people through the door, and we'll never know if Hamptons could have got us more people, as the first person …
Rik · 16 November 2025
Agent replied · 12 November 2025
Thank you for choosing Hamptons for selling your house! We are thrilled to have found the perfect buyer for you. It was our pleasure to work with you and we appreciate your kind words about our communication and dedication. Thank you for recommending us to others! Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleHamptons were excellent when it came to the selling of our property. It was not plain sailing but Hamptons, especially Zoe Gray, were always very good with keeping us in the loop and offering advice. I would highly recommend Hamptons and Zoe!
Josephine · 19 November 2023
Agent replied · 16 June 2024
Thank you for your wonderful review Josephine. We are happy that you entrusted us with your property needs and that we fulfilled them with the high level of service that Hamptons provides!
★★★★★ 5/5
GoogleI have worked with Victoria Beckett and her team members particularly Jodie Brown, to rent two properties in the last few months. They have done an excellent job on both. They are courteous and responsive, working hard to achieve the best outcomes for the clients and tenants.
Sanober · 17 June 2023
Agent replied · 16 June 2024
Hi Sanober, we are delighted that you enlisted Hamptons Estate Agents Kingston and that the service you received was of exceptional standard. Thank you for your great review, we look forward to sharing it with the team!
★★★★★ 1/5
GoogleThe most ridiculous agency I’ve ever encountered! We had seen properties in the same building identical to the one listed. We were abroad and asked to put in an offer directly and prepay the rent for over 1 year. Their lettings department would not allow it without an in person viewing, which was not possible due us being on a work trip abroad. We were offering asking price with 1 year prepayment and they wouldn’t even relay the offer to the landlord! To say that’s discrimination is an understatement! We explained multiple times we would vary all the risk of not seeing particular flat and that we had seen the ones right above and below it. Any property represented by this agency should be aware that their policies are preventing offers from being put forward to landlords!
Liyana · 19 May 2024
Agent replied · 16 June 2024
Hi there, Liyana, Thank you for taking the time to get in touch regarding your experience at Hamptons Estate and Letting Kingston. We apologize for any inconvenience caused. Please send us an email with the details of your experience to Customercare@hamptons.co.uk and we will assist you accordingly.
★★★★★ 1/5
GoogleI'm happy to make an offer on a flat in a building that I've already seen two flats in (with other agents). They insist on physically viewing the flat before I can offer. I explain that I'm out of the country and that I know exactly the building and what the flats are like as I've seen two flats there, but they won't budge. Other agents are happy to let me take the very small risk. Super unhelpful. I'll also point out that I had to chase to get them to respond to my phone message and email.
Mark · 19 May 2024
Agent replied · 16 June 2024
Hi there, Mark, Thank you for taking the time to get in touch regarding your experience at Hamptons Estate and Letting Kingston. We apologize for any inconvenience caused. Please send us an email with the details of your experience to Customercare@hamptons.co.uk and we will assist you accordingly.
★★★★★ 5/5
GoogleWe had one week to sell our house after seeing a rarely available house that we loved come on the market through Hamptons. Peter proposed a competitive pricing strategy which we followed and Paul, Zoe and Jackie packed in viewings right up to the last minute. We ended up with multiple offers over asking price after 6 days on the market which enabled us to present an offer on our purchase property before the offer deadline. The increased sale price meant we could increase our bid on our purchase property and we had our offer accepted amongst a sea of offers. Paul managed the sale and purchase process and kept up communication throughout so we knew what was happening at every step and both sale and purchase went through without any significant bumps. We’re very happy customers and thoroughly recommend Hamptons!
Lusha · 17 May 2024
Agent replied · 16 June 2024
Thank you for the great feedback Lusha. We appreciate you taking the time to leave a review and are thrilled to hear that your experience with Hamptons Estate and Letting Kingston was exceptional. The team will be pleased to read your review!
★★★★★ 5/5
GoogleThe Hamptons team, specifically Jodie from the Kingston office, was our saving grace! After two months of stressful searching and multiple failed offers with agents who were slow or failed to understand our needs we found Hamptons and were saved! Super professional and efficient from start to finish. We were really impressed with the speed of open communication from Jodie’s team and the efficient electronic signing process they use.
Would highly recommend for renters who want to cut through the clutter and find high quality homes quickly.
Madeline · 17 May 2024
Agent replied · 16 June 2024
Thank you for your review Madeline. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team!
★★★★★ 5/5
GoogleVery happy with the services of Hamptons in helping to sell my flat at Charter Quay recently. Particular thanks to Zoe who steered the transaction through several tricky moments to a successful outcome.
Fiona · 17 April 2024
Agent replied · 16 June 2024
Hi Fiona, we are delighted that you enlisted Hamptons Estate and Letting Kingston and that the service you received was of exceptional standard. Thank you for your great review, we look forward to sharing it with the team!
★★★★★ 5/5
GoogleHere’s our experience with Hamptons
We call four different estate agents for comparison and I’m glad we chose Hamptons, Gene estimate was very accurate and from start to the end they were very professional, our representative was Zoe
and she was brilliant in every aspect, most important to us was that she kept us updated constantly during the sale, they also recommended to us Rose and Rose solicitors and Diana make sure during the whole procedure everything went smoothly
Big thank you to whole team of Hamptons
M · 18 March 2024
Agent replied · 16 June 2024
Thank you for your review. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team!
★★★★★ 5/5
GoogleI have recently just sold my house and I can’t thank and recommend Paul and Gene for their great service and hard work. Would highly recommend them to anyone looking to sell or rent their property
Sebastian · 19 November 2023
Agent replied · 16 June 2024
Thank you for your review Sebastian. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team!
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