Trusted Agent profile · Kingston upon Thames

Foxtons New Malden reviews in Kingston upon Thames

4.2

★★★★★ Great

495 reviews across 2 platforms

178 High Street, New Malden, KT3 4ES, Kingston upon Thames, KT3 4ES

Part of Foxtons, see every office.

Foxtons's office in Kingston upon Thames, at 178 High Street, is rated 4.2 out of 5 across 495 reviews on two platforms, including 263 Google reviews rated 4.8.

Google logo

4.8 / 5

263

Reviews on Google

This office

Trustpilot logo

232

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

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Reviews

Every review we hold for the Kingston upon Thames office, from every platform, shown as written. First names only.

5/5

Google

Kris was amazing finding us a property quickly, since we only had 2 weeks to move. Showed us a few options and as soon as the right property became available, we were made aware and secured it quickly. Smooth process throughout and couldn't be more grateful. Thank you!

Biser · 23 October 2023

5/5

Google

George delivered an excellent service during the house viewing.

Sebastian · 9 December 2025

Agent replied · 23 December 2025

Thank you for your five star review - We really appreciate your feedback! Sophie, Foxtons New Malden Estate Agents Get it done with London’s number 1!

5/5

Google

We had the pleasure of working with Nazima Gulzada to help find our next home. Very lovely lady, polite and highly professional. Always responded quickly and answered any questions we had! Thank you.

Daria · 16 February 2026

5/5

Google

Rachel is very friendly and professional. We are new to the country and Rachel has been patient and diligent in helping us to secure an apartment in a very short space of time. Thank you for your help and making our lives much easier. Z.C

R · 11 December 2023

5/5

Google

Although didn’t end up buying a property through them, James and Azra were a pleasure to deal with. Both really kind and attentive plus tried to go above and beyond to make everyone’s circumstances work. Would recommend dealing with them should you want to purchase a property!

Hazel · 23 October 2023

1/5

Trustpilot

Unprofessional Service

Had awful experience with Foxtons to sell my property value at £400k then say at £375k will be a fast sell.

Ali · 20 May 2026

5/5

Google

Professional services and an individual approach to the client. Highly recommend Olga.

Aleksandra · 27 December 2023

Agent replied · 22 October 2024

Hi, Aleksandra Bielecka! Thank you for your review. Sophie, Get it done with London’s number 1!

5/5

Trustpilot

Thank you Foxtons & Rebecca

We use Foxtons for all our properties where they undertake a really good job for us.

Jcc · 24 June 2026

5/5

Google

We recently rented a house with the assistance of Foxtons New Malden Estate Agents. Special thanks to their experienced team, particularly James Cook, who guided us through the process.

Farzin · 1 October 2024

5/5

Trustpilot

Great rep to work with.

Sarah has always been attentive, responding very quickly and solving any problems that might have arisen.

Paco · 23 June 2026

1/5

Trustpilot

23 days and still don’t get my deposit

The moving day I requested the keys but the guy said to me that he was having lunch and he was not going to go.

Daniel · 13 April 2026

5/5

Google

Foxtons Estate Agency is a very good property agency. They provide good services to their customers. Miss Rachel Ng is a helpful and responsible property agent of New Malden office. She really works with heart. We will not hesitate to recommend Foxtons and Rachel to you.

Fergus · 23 October 2023

1/5

Trustpilot

refused to show us around any property…

refused to show us around any property until we already had money in the bank or a mortgage in place to purchase. aweful company only out for commission

Ant · 19 March 2026

5/5

Google

Really really helpful staff member Olga was very nice. Would rec

Phillip · 27 December 2023

Agent replied · 22 October 2024

Hi, Phillip Leotardo! Thank you for your review. Sophie, Get it done with London’s number 1!

1/5

Trustpilot

62d Stanhope Gardens

Rented an appartment with foxtons at Standhope Gardens 62d Standhope gardens! After I found out that there were prostitutes residing before and that the bathtub collapsed 1 year ago and the wall crushed! Also, it was full of rats!

Vladdy · 9 December 2025

1/5

Trustpilot

Serious data concerns

I’ve had an extremely concerning experience with Foxtons involving repeated inaccurate processing of my personal data over an extended period.

Ce · 14 May 2026

5/5

Google

Lois Boyle was utterly incredible, very personable and made the whole house hunting experience easy and friendly. She clearly has passion for what she does and made every viewing an enjoy, relaxing and professional experience. Lois was the sole good experience I had of Foxtons.

Oscar · 23 October 2023

5/5

Google

Huge thanks to Lois Boyle from Foxtons who was extremely helpful in finding us a place to rent. Her very friendly approach and positive attitude was what we needed at the time. On top of that great communication. Keep up the good work 👍 …

Suhciel · 23 October 2023

5/5

Google

Kris is an amazing professional. She was able to understand our requirement and proactively search and present us with best options, which were just right for us to consider. She was even proactive to look at other branches and reached out to us ASAP as available, even while the properties were being prepared for public listing. Thanks Kris. Lovely working with you.PositiveResponsiveness, Quality, Professionalism

K · 23 October 2021

1/5

Trustpilot

Landlord, letting through Foxtons.

I let a flat in Fulham through Foxtons. This is what they have charged me over the past four months

CJR · 5 May 2026

5/5

Google

We would highly recommend Foxtons New Malden, especially thanks Rachel Ng and her manager so much. We very much appreciated Rachel for being so responsible and responsive (and so patient as well) as she would respond to our messages so rapidly and efficiently. What's more, she tried her best to help us tackle our problems. Really impressive and thanks so much. :)PositiveResponsiveness, Professionalism

Cath · 23 October 2021

5/5

Google

A huge thank you to Rachel, who went above and beyond to help us move into our new rented property. It was quite a challenging situation, but she handled everything nicely. Great communication and always ready to help. We know who to call when we’ll be ready to buy our first house in the UK.

Emil · 23 October 2022

5/5

Google

You need to contact James Cook at Foxtons New Malden if you are looking for your next place to live! James is delightful to work with and always think from our needs! James - thanks for bringing us to view the beautiful properties!

Mabel · 23 October 2023

5/5

Google

Thank you Foxton's for making my purchase as smooth as possible. And most importantly Lois, Professional, Happy, and always there to help, my third house purchase now, and with her help and knowledge, by far the easiest. Thank you again.

K · 27 December 2023

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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