Trusted Agent profile · Kingston upon Thames
★★★★★
503 reviews across 2 platforms
178 High Street, New Malden, KT3 4ES, Kingston upon Thames, KT3 4ES
Part of Foxtons, see every office.
Foxtons's office in Kingston upon Thames, at 178 High Street, is rated 4.3 out of 5 across 503 reviews on two platforms, including 263 Google reviews rated 4.8.
Tell us what you need and we'll put you in touch. Foxtons New Malden hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Kingston upon Thames.
Every review we hold for the Kingston upon Thames office, from every platform, shown as written. First names only.
1/5
TrustpilotFoxtone letting agency unprofessional…
Foxtone letting agency unprofessional team and agents. I have give the deposit for one house after 2 weeks I sign the contract and I recive call from agent with one responding: Sorry you are failed in bank statements. This situation si very stressfully for me and my family. I have tell to my lawyer to go back for this chase because his make me sick.
5/5
TrustpilotTONY CHAN : Excellent professional
TONY CHAN is very helpful to me in looking after my flat . He has been most useful in communicating with the tenant on all matters .
5/5
GoogleWe are so grateful for all the help that Kris gave us! She was determined, supportive and down to earth. We couldn’t have asked for a better agent. Highly recommend Kris if you are looking for a property through foxtons - she will go out of her way to find a property for you. Thank you Kris!!!
5/5
GoogleLois is the best, always professional and the most proactive letting agent I've met so far 😊 …
Thank you elena zennaro for your review :) Sophie, Foxtons New Malden Estate Agents Get it done with London’s number 1!
5/5
GoogleJoash has been very professional and friendly. He kept us updated at all times and made sure to follow up regularly with any new property details. Highly recommend Joash for a friendly and professional service.
5/5
GoogleMade my finding a rental a great experience. Very professional service from Lois Boyle, listened to my needs and found just what I needed. I can’t thank her enough. I’ll be certain to to recommend Foxton’s and especially Lois to anyone I know in need of a professional service that listens to your needs.
5/5
GoogleI highly recommend Kris from Foxtons. She went above and beyond in assisting me and my two friends in finding the perfect apartment at an affordable price. Moving from Norway made the process complex, but Kris's kindness and expertise guided us smoothly through every step. Her dedication and support truly made our international relocation much easier!
5/5
TrustpilotAbsolutely Great!
This is an updated review as my last review was 10yrs old.
1/5
GoogleI requested a viewing of a property A and I was offered to view several other properties around on the same day. A negotiator named Francesco was helping me with viewing and finding suitable property for renting. Strangely he was strongly recommending this specific property which had the whole interior refurbished but not yet been listed on Foxton. Property was beautiful that is something that I cannot doubt and apparently I was the first to view the house. During the negotiating, Ive asked him to find out if landlord is willing to negotiate the rents. Even before this property went live on their listing, he told me that the property will be listed at £2450 per month but I offered 2250 per month to landlord. Next day he came with an answer from landlord which was ‘Landlord is not ready to negotiate the price yet as I was the first one to view but if I agree to £2400pcm then we can get into paperwork and sign on the day’ Ive told him that I will view few more around and make decision. 2 days later, I see this property listed at £2250 on another agency and not even on Foxton. I was just speechless.NegativeQuality, Professionalism
1/5
TrustpilotFive years a tenant, then a masterclass in incompetence at the end
I rented a property managed by Foxtons for five years and one month. We paid rent on time every month and never had a complaint raised against us. Then we tried to leave.
5/5
GoogleI have had a wonderful experience with Rachel and Yaseen. They made the whole experience very personalised and were always readily available to help with enquiries. I would definitely recommend to anyone looking for an excellent service as a landlord or tenant. I have used both of their services and found them incomparable to any other estate agents around at the moment. Thank you Rachel and Yaseen.
5/5
GoogleAdam, Azra and Jack made the selling of my house feel effortless. I cannot thank them enough for their patience with my constant questions. The team are exceptional. They are knowledgeable, passionate about what they do and offered a great service with a personal touch. I would highly recommend the team to sell your property.
5/5
GoogleI had a very good experience with Foxtons New Almaden agency. Since day 01 I could notice that the treatment was different but in a good way. Me and my husband have just arrived to the UK and we’re trying to find the perfect place for our family . Before met Monica we had seen more then 10 properties (no one we really liked ). Monica show us two places in which we fall in love, it felt like she knew what we’re looking for, after that we made an offer in one of the places that was accepted and in all step she was very thoughtful and helpful. I just picked up the keys last week and we are very happy to have chosen Foxtons as the agency to call our own agency (jokes aside but it is the best agency we had experienced ). I think in comparison to others their golden star is in the costumer relation and care . Thank you for helping us finding our new home.
5/5
GoogleWe just completed an acquisition in New Malden. Viktor was very hands on and communicative at every step of the way. The process despite its ups and downs was made as smooth as feasible. We are very happy with our experience with the team, especially Viktor.
We are delighted to hear that Viktor has helped to make this experience so smooth and simple, thank you for the review!
1/5
TrustpilotFoxtons’s account’s department have bad…
Foxtons’s account’s department have bad ethical practices.The charged me as a landlord 3 years commission & after six months again charged me 2 years commission for the same property.when I complained they credited part of the commission but after a week they recharged me some more commission.As the tenant rent is deposited directly into Foxtons’s account I cannot do much about it and am finally taking them to court for fraudulent activity.
5/5
GoogleWorked with James Cook on finding my new home. James is extremely personable, professional and thorough. He looked out for me the whole way through the process. I recommend James Cook 100%
5/5
GoogleThank you James Cook, you are a good man. You did everything within your reach to secure accommodation for me and my partner. You are very hardworking, empathetic and professional. Keep it up 👍 …
5/5
GoogleVery grateful to the Foxtons team, and especially to Joash Nash, he was very friendly, and kind to me, an excellent agent, he helped me a lot with everything. Blessings Josh is the best 🙌🏻
5/5
GoogleA big thanks to Azra at Foxtons new Malden for helping us to find our dream home! We would never have see the house we ended up with if Azra hadn’t taken us to see it after listening to what we wanted. We are so happy and very grateful!
1/5
TrustpilotThe worst and the most disgusting…
The worst and the most disgusting service ever! They agreed with a young lady and her elderly parents on my property for renting even though I had rejected the application.
5/5
GoogleVery professional services. Louis from Foxtons is smart and diligent. He initiated to ask my preference and recommended a few properties for viewing which are all fit for us and of high quality. He is attentive to our needs and followed up closely with the solicitors to push forward the process. highly recommend !
Thank you sylvian lee for your highly recommended review. Sophie, Foxtons New Malden Estate Agents Get it done with London’s number 1!
5/5
TrustpilotI would recomend Foxton
I would recomend Foxton - very helpfull.
5/5
GoogleWe had a brilliant experience with Foxtons New Malden and Surbiton offices who assisted us in finding and buying our property. Viktor and Steven were absolutely wonderful, efficient and knowledgable. We completed in very quick time as a result of Viktor and Steven’s hard work and their customer service was second to none. Viktor and Steven made our experience significantly less stressful and I would absolutely recommend Foxtons New Malden and Surbiton offices and will be using them should we need to sell or buy in the future. Thank you Viktor, Steven and Christian for all your hard work!
1/5
TrustpilotI would strongly caution anyone against…
I would strongly caution anyone against using Foxtons when purchasing a property. Our experience was deeply disappointing and handled with a complete lack of professionalism, integrity and basic transparency.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Foxtons New Malden hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Kingston upon Thames.
