Foxtons New Malden reviews

★★★★★ 5/5

Trustpilot

Our property at Royal Arsenal Riverside…

Our property at Royal Arsenal Riverside is being let and managed by Foxtons over several tenancies. We are very impressed by the service of our property manager Titia Wootton who has managed our property throughout these tenancies with efficiency and professionalism. She is a valuable link between us as landlord and our tenants. Titia will go the extra mile to get things done. We know we can trust her for her good judgements when it comes to maintenance issues. The most recent set of maintenance issues related to the remedial work on the fire front door of our property, it had dragged on for months as one company after another pulled out of doing this type of work. Titia remained our contact person with these companies and our liaison person with the tenants so that the work was finally accomplished.

A · 20 June 2026

★★★★★ 5/5

Google

We had an offer-to-completion turnaround on a freehold purchase of just 2 months, and Daisy was amazing throughout the process. With tight deadlines, there was a lot of coordinating, chasing, and communication needed, and she made sure we were always updated and that everything kept moving. We had been looking to purchase for a while and viewed many properties with her. When we finally found the one we liked, she didn’t hesitate and pushed things forward right away. I’d happily recommend.

Jo · 2 April 2026

★★★★★ 5/5

Google

I had the great pleasure of dealing with Jasmine Hutchings. She is extremely personable and professional. She likes her job and cares for her clients - yes I truly believe that. We met Jasmine last year to view some houses and made contact recently after we sold our house. We picked up where we left off and Jasmine worked hard at securing the flat of our dreams. I would not hesitate in recommending her to friends and family and indeed Foxtons, it has been a great experience throughout. Thank you Jasmine!

Carol · 19 March 2026

★★★★★ 5/5

Google

I had such an amazing experience with Annabell. She was extremely professional and catered to all my needs by assisting me with my home search. The whole process from start to finish was really smooth without any delays; Annabell was always happy to help answer any questions I had. House hunting is already stressful itself but this has been the best and most straight forward experience I’ve had. Thank you Annabell for your assistance!

Diana · 2 April 2026

★★★★★ 5/5

Trustpilot

⭐⭐⭐⭐⭐ Absolutely the best experience…

⭐⭐⭐⭐⭐ Absolutely the best experience ever Dior is incredible! I cannot recommend Dior at Foxton enough! From start to finish, she went above and beyond to find us the perfect place and made what can be such a stressful process feel completely smooth and easy. She’s so professional, warm, and easy-going she truly listened to what we needed, kept us updated every step of the way, and never gave up until we found exactly the right home. It wasn’t just a service she genuinely cared. If you’re looking for someone who works with heart as well as skill, Dior is the one. Thank you for everything.

Eman · 23 September 2026

★★★★★ 5/5

Trustpilot

Kind, responsive and accomdating

Ercan has been incredibly accommodating, responsive and helpful throughout our property search. He’s always been prompt in getting back to us and has made what can be a very tedious process feel surprisingly straightforward. A pleasure to deal with and a real credit to Foxtons.

Kyri · 21 September 2026

★★★★★ 5/5

Google

I’ve recently bought my first property with Foxtons and George was absolutely fantastic from start to finish. He was patient, knowledgeable, calm, always on time and made purchasing our home enjoyable and easy! He listened attentively and understood exactly what we were looking for and subsequently, we found our perfect home and completed in under 8 weeks! As a first time buyer, I couldn’t have asked for a better experience. He took the time to explain every step of the process in a way that was clear and reassuring while ensuring we were always kept in the loop with any updates. Communication was excellent throughout and he built a great rapport with the seller which made the whole process efficient and stress-free (surprisingly)! It was refreshing to work with such a great estate agent like George, I can’t recommend him enough. Thank you!

Ella · 9 December 2025

★★★★★ 5/5

Google

I recently got in touch with Foxtons, a couple of times while looking for a property, and Naz was the one who assisted me. Even in those few interactions, she really stood out. She was extremely proactive from the start quick to respond, quick to call back, and always making sure I had the latest updates. She arranged a viewing and showed me around with a level of professionalism that still felt warm and friendly. I genuinely appreciated how supported and informed she made me feel. Thank you Naz! :)

Myra · 9 December 2025

★★★★★ 5/5

Google

We had an amazing experience in selling our property with Foxtons, New Malden branch. We were with another agent before but they did not find us the offer that we were looking for. James and Daisy at Foxtons have been working on our property and James was able to find us a buyer within 5 days, even before the property was put in the market. It was such a wonderful experience. If anyone signing up with Foxtons, will not regret. Thank you James and Daisy for the great support.

Rajini · 9 December 2025

★★★★★ 5/5

Trustpilot

Thank You!

My partner and I had an amazing time finding a flat with Ruben Wapnick. We had an incredibly hard time flat hunting for two months. However, he took initiative to reach out to us first and secured us our dream flat within 24 hours! We highly recommend Ruben as well as his managers Mohsen Ojany, Harriet McInnes and Alex Fleet, who helped with the facilitation of deal. Very grateful for our new home!

Ranaa · 23 September 2026

★★★★★ 5/5

Google

My property is currently being marketed by Foxtons and I have recently received an offer which I have accepted. I have been very impressed with the service I have received to date, and particularly grateful to Jasmine, who has obviously worked so hard to get people through the door, and who has updated me throughout. She has been extremely professional and friendly. Thank you Jasmine.

Deborah · 2 April 2026

★★★★★ 5/5

Trustpilot

Accommodating staff

Athman was very accommodating, took us to many different properties and changed up where we’d go as he got to know us and what we’d like! Everything has been smooth sailing so far… and customer service has been great

Alfie · 21 September 2026

★★★★★ 5/5

Google

Daisy was great at keeping our sale moving when things stalled with the seller’s solicitor. The solicitor was often unresponsive and failed to give their client any real guidance, but Daisy stepped in. She called the seller directly to explain points and chased for the replies we needed to get the deal over the line. Glad we had her on the case.

Reuben · 2 April 2026

★★★★★ 5/5

Trustpilot

Ashvin was professional

Ashvin was professional, friendly, and incredibly helpful throughout the entire process. His communication was excellent, and he made everything smooth and stress-free. If you’re buying or selling a property, I strongly recommend contacting Ashvin, you won’t regret it!

Nishan · 22 September 2026

★★★★★ 5/5

Trustpilot

I called Foxtons with urgent query

I called Foxtons today with a urgent query I had relating to 2019 and a young lady called Grace from letting suppprt answered , I got the information from her straight away and she followed up with statements I required on email within minutes , recently I have had to call other agents with similar queries and can honestly say it was hard work , Grace is the most helpful person I have encountered in years ! Thank you again

Susan · 23 June 2026

★★★★★ 5/5

Trustpilot

Had the pleasure of dealing with Mario…

Had the pleasure of dealing with Mario and Mercedes while scheduling a valuation for my partner's property. Both were friendly, professional and attentive gave us a great advice - thank you again!

Robyn · 21 September 2026

★★★★★ 5/5

Google

I recently had the pleasure of working with James at Foxtons, and I couldn’t be happier with the experience! From the very beginning, he was professional, knowledgeable, and incredibly patient in answering all of my questions. His attention to detail and commitment to finding me the perfect property made the whole process smooth and stress-free. James went above and beyond, offering helpful advice, and ensuring I was always up to date with the latest listings and viewings. He listened to my needs and preferences, and it was clear he genuinely cared about helping me find the right place. If you’re looking for a dedicated, trustworthy estate agent, I highly recommend James at Foxtons. Thanks again for your excellent service, James!

Saurabh · 9 August 2025

★★★★★ 1/5

Trustpilot

Avoid

Avoid, Avoid, Avoid. Based on my experience, I would advise new landlords to be extremely cautious with Foxtons. The agent’s explanations of commission and contract terms were unclear, and I ended up in a lengthy dispute over unexpected fees. Which is escalated to ombudsman and will probaly go to the court. Never trust a word of Foxton's agents. Always insist on written communication and carefully review all documents before signing. I would not recommend Foxtons to others based on my experience.

Zohrab · 16 April 2026

★★★★★ 5/5

Trustpilot

As the owner of a flat

As the owner of a flat, I struggled for months to find tenants. I tried renting it myself but mostly scammers or people who waste my time only, then worked with several agencies - including one that promised a quick result but instead damaged my flat and pressured me constantly with calls and messages, day and night. By the time I found Foxtons' letter in my letterbox, I was ready to give up.

Ewelina · 22 September 2026

★★★★★ 5/5

Trustpilot

Arianna Carruthers

This review is only for Arianna Carruthers. We are extremely happy of the service provided by Arianna, since she took over the management of tree flat. She is always very clear in her communication, always helpful, efficient in the follow up of the different issues, and very proactive. It is thanks to Arianna thatwe kept our appartment managed by foxtons. Thank you again Arianna !

Liza · 24 June 2026

★★★★★ 5/5

Trustpilot

Natasha was fantastic to work with…

Natasha was fantastic to work with during our flat search. Responsive, insightful, and genuinely invested in finding us the right place rather than just pushing listings. She was patient with our questions, honest about pros and cons, and made the whole process far less stressful. Highly recommend her to anyone flat-hunting.

Alexander · 23 September 2026

★★★★★ 5/5

Trustpilot

Brilliant property manager

Alycia is a brilliant property manager. She communicates at the right points, investigates and gains quotes where necessary and ensures anything to do with the property is efficiently resolved. Would highly recommend

Charlotte · 22 June 2026

★★★★★ 5/5

Google

I had a stellar experience with Foxtons New Malden, with a special mention to Annabell Ninkovski. Annabell helped me find the best property according to my needs. The whole process, from the first viewing to the signing of the contract, was smooth, and I had all the information I needed throughout. Thank you, Annabell!

D · 16 December 2025

★★★★★ 5/5

Trustpilot

Aga Witkowska at Foxtons has been knowledgeable, trustworthy and committed when working with me over the years.

I have worked with Aga Witkowska at Foxtons for a number of years, and she is the primary reason I continue to use Foxtons to manage my property portfolio.

Sally · 23 June 2026