Foxtons New Malden reviews in Kingston upon Thames

★★★★★ 1/5

Trustpilot

My flatmate had come from outside…

My flatmate had come from outside london to view a property in finsbury park and was only told once he got to the appointment that david morgan was not going to make the appointment due to being unwell, extremely unprofessional, he should have gotten one of his colleagues to cover the flat viewing or atleast message us in advance.

Fred · 9 May 2026

★★★★★ 5/5

Trustpilot

Good experience

Maya was super helpful and made the whole experience so much smoother. Nothing was too much to ask for. Thank you so much!

C · 23 September 2026

★★★★★ 5/5

Trustpilot

I was looking for a flat on short…

I was looking for a flat on short notice, and Ellie showed me 3 great options the very next day. She was really positive and helpful, and we ended up finding a place that I’m really excited about.

Sof · 21 September 2026

★★★★★ 5/5

Trustpilot

Maya was very helpful and efficient in…

Maya was very helpful and efficient in helping us secure accommodation. She made the process quick and easy to understand.

Luke · 23 September 2026

★★★★★ 5/5

Google

Isabelle was really professional with her work. I liked her patience.

Brobbey · 9 April 2026

★★★★★ 5/5

Google

We have had the pleasure of working with James, Daisy and the team at Foxton’s New Malden. James and Daisy have been extremely helpful and professional from the very beginning and have recently sold our property. We couldn’t have asked for a better estate agent and experience! We highly recommend Foxton’s New Malden - they will get the job done! Thank you to James, Daisy and the team!

Gaia · 20 August 2025

★★★★★ 5/5

Trustpilot

A letting agent that simplifies your life

I use Foxtons to let out my flat. Overall, the process was easy. They came, looked at the flat in person, provided an evaluation and explained the process through. I took the offer where they deal with everything. While this came at a rather hefty commission, i really did not need to do anything. Foxtons helped me sort out all the requests the tenants have and kept me updated with the repairs (also asked for my permission too before placing any purchase orders). Special kudos to Tony Chan, my property manager. He helped me a lot with sorting out all the relevant paperwork to let out a flat. He is very responsive as well. Any queries I have, i can be confident that he will answer it. As a landlord letting through Foxtons, i have no worries, though the commission is a little bit higher.

KY · 23 June 2026

★★★★★ 5/5

Google

Purchasing a freehold property and had multiple issues during the process. Daisy was the person who has shown me the property and following up the rest of the process. Thank you James Hughes for negotiating a deal for some refurbishing work to be done by the owner before contract exchange. The job was done well at the end. Daisy has been excellent in facilitating the rest of the process and was chasing a lot of parties on behalf of me. We managed to catch the stamp duty discount before it finished. Much appreciation for the help and excellent service provided overall.

Alex · 2 April 2025

★★★★★ 5/5

Trustpilot

Amazing service with really helpfull…

Amazing service with really helpfull team. Exemplary service from Andrew really helfpull with updates on the house that we buying. Thank you so much guys and special thanks to Andrew for all the follow ups.

Eros · 20 May 2026

★★★★★ 5/5

Trustpilot

Amazing stress free experience from Joe…

Amazing stress free experience from Joe and the team there at foxtons. Thanks so much guys

Ali · 22 September 2026

★★★★★ 5/5

Trustpilot

Great service.

I just want to say our property manager Abigail Goad is absolutely amazing. We have tenants who are quite high maintenance but Abigail sorts everything out with super efficiency.

Sku · 24 June 2026

★★★★★ 1/5

Trustpilot

I was spoken to quite rudely on the…

I was spoken to quite rudely on the phone with agents pushing for an earlier viewing or just scheduling a viewing without asking for availabilities. I have told agents multiple times to stop calling me but this was not heard. I even removed my information from the portal and noted that I am no longer looking for a property. I still receive 3-4 calls a day whilst informing them that I do not want to rent through them.

Vinisha · 20 May 2026

★★★★★ 5/5

Trustpilot

Aga was amazing during our entire…

Aga was amazing during our entire tenancy and helped with every issue and resolved them super quick. Couldn’t ask for a better agent to have been helping us. Big thanks

Harrison · 18 May 2026

★★★★★ 1/5

Trustpilot

Foxtons Letting Commission…

Just to share my experience and warn anybody thinking of using Foxtons letting services. Foxtons will be vey happy to take full year commission in advance but if your tenant moves out before the full year period, Foxtons will not refund your commission in cash but just leave the amount as a credit in your account even you no longer have the intention to rent out your property. Area director of Foxtons claimed that this is in line with Foxtons terms of business. Beware before you choose Foxtons letting services.

Kok · 1 May 2026

★★★★★ 4/5

Trustpilot

Thank you Habiba!

Habiba was very professional, helpful and friendly throughout the whole process.

Nusrat · 22 September 2026

★★★★★ 1/5

Trustpilot

I truly do not understand who in their…

I truly do not understand who in their right mind has ever rated Foxtons 5 stars. Unfortunately I have been in contact with them at multiple occasions but I am happy to say that today was the last. They arrange viewings for properties that has already been let, WHY not cancel if anything happened between the time of booking and the viewing actually taking place. This seems to be a common occurrence for Foxtons. Other than that, the agents are the rudest human beings I have ever spoken to. Surely I’ve not been unfortunate enough to have come across the ONLY employees at Foxtons that hate their jobs so this seems to be a big issue over there. When calling it seems as though you just ruined their entire day. I’m SORRY I was interested in the properties you have listed, that by the way isn’t even available. If calls like these are a displeasure to the agents I would suggest removing the ads.

H · 24 April 2026

★★★★★ 5/5

Google

Overall best customer service that I received from the whole team but special thanks to Olga Siewior from Foxtons where she helped me right from the start till the end until everything is sorted out and I got the rental property which I liked :) I would highly recommend Foxtons to anyone as they are very professional and helpful.

Faeza · 24 June 2024

★★★★★ 1/5

Trustpilot

Incompetence and lies on a legendary scale!

I had my property up for sale with Foxtons, an offer collapsed, and so I decided to consider rental. After I spoke to the rental department, they took a renter into my property without my permission, hadn't even signed a contract. Luckily, the person liked it and offered a good rent. The agent lied to the renter and me, messed up three contracts, so by the time he signed the fourth contract on my behalf, the renter had been in my flat for 10 days. Lucky he signed! He told me that I could not protect the deposit...lie. He told me that the second 6-month rent payment would be paid on the fourth month...lie. And it was not paid in advance on the 5th month like every other agent; the tenant is now late with the second 6-month payment. I complained to the manager, but he ignored my complaints. The whole office is corrupt. Really, do yourself a favour, there are good letting agents out there, Foxtons is not one of them.

Anthony · 13 April 2026

★★★★★ 5/5

Google

I would like to extend my heartfelt thanks to Joash Nath for his exceptional service and support in helping me find the perfect property. From the very beginning, his professionalism, expertise, and genuine commitment to understanding my needs stood out. Joash took the time to listen carefully to my requirements, providing tailored property options that perfectly matched my preferences. His communication was outstanding, always prompt, approachable, and willing to go above and beyond to address any questions or concerns I had throughout the process. What truly impressed me was his attention to detail and dedication to ensuring that every step of the journey was smooth and hassle-free. Thanks to his hard work, what could have been a stressful experience turned into an enjoyable and seamless one. I am incredibly grateful for his efforts and would highly recommend Joash Nath to anyone seeking a reliable and professional real estate expert.

Hamid · 26 November 2024

★★★★★ 5/5

Google

Thank you so much Foxtons, especially Joash Nath who helped me find a lovely 3 bedroom house for me and my family! I was interested in other properties but Joash insisted I looked at this one house which he thought would be suitable to my preferences. I wasn’t full on sure but when we went, I liked the property so much and made an offer which was confirmed the next day. Joash was very patient and cooperative during the process and it was the best service I have received. I would really recommend Foxtons as they make everything very easy! Thank you so much Foxtons and Joash for all of your support!

Ranjitha · 26 November 2024

★★★★★ 5/5

Trustpilot

So far, all good

Irfan has been an excellent. He addresses issues promptly, and we have experienced minimal disruptions throughout our tenancies. Would certainly recommend foxtons.

Anish · 23 June 2026

★★★★★ 5/5

Trustpilot

Quick and Easy

The service I got from Ash was exceptional.

Tej · 22 September 2026

★★★★★ 4/5

Trustpilot

Overall good experience with Foxtons

Overall good experience with Foxtons, but a big shout out to Irfan Pecaj for his continued support no matter the issue.

Daniel · 24 June 2026

★★★★★ 5/5

Google

So I was struggling with looking for housing/flats etc on different properties sites until I got in touch with foxtons. They were quick honest and helpful especially the agent that I had Luke helpful guy that got my apartment. 100% would use and recommend 5/5 stars

ItsRomzy · 9 April 2026