Foxtons New Malden reviews in Kingston upon Thames

★★★★★ 5/5

Trustpilot

Quick and Easy

The service I got from Ash was exceptional.

Tej · 22 September 2026

★★★★★ 4/5

Trustpilot

Overall good experience with Foxtons

Overall good experience with Foxtons, but a big shout out to Irfan Pecaj for his continued support no matter the issue.

Daniel · 24 June 2026

★★★★★ 5/5

Google

So I was struggling with looking for housing/flats etc on different properties sites until I got in touch with foxtons. They were quick honest and helpful especially the agent that I had Luke helpful guy that got my apartment. 100% would use and recommend 5/5 stars

ItsRomzy · 9 April 2026

★★★★★ 1/5

Trustpilot

New X Foxtons is appalling

New Cross Gate letting office is appalling. I had a misfortune to invite them a few years back for valuation and then when changed my mind, asked them to delete me from their database as wasn't planning to do anything with my house. And guess what every year I am receiving unsolicited calls inquiring about valuation, letting, selling. They promise to delete my number every time they call once every half a year in average, pathetic.

Nic · 22 April 2026

★★★★★ 5/5

Google

Thank you to Foxtons and a special thank you to James Cook from Foxtons New Malden for helping us find our new home! The property we moved in to, wasn't even an initial option that we booked for a viewing ourselves online. James called with an offer to view a property he thought would suit us based on our preferences. We came in not knowing anything about the property, and yet, low and behold, it was love at first sight! Exactly what our family was looking for. Foxtons have been amazing at making sure the whole moving process can be as smooth and stress free as possible. James was professional and accomodating. Would definitely recommend! From: Reyzelle, Lance, Ma Roselle and little Oliver the cat.

Reyzelle · 1 October 2024

★★★★★ 5/5

Trustpilot

Harry Fox My Property Manager at…

Harry Fox My Property Manager at Foxtons and the rest of the management team do a fantastic job looking after my managed properties, resolving any issues and all repairs quickly and efficiently. highly recommended

Andrew · 22 June 2026

★★★★★ 5/5

Trustpilot

We were well supported by Molu

We were well supported by Molu, who helped us find the perfect kind of home that we were looking for.

Bhaskar · 21 September 2026

★★★★★ 5/5

Google

We had a great experience working with Kris from Foxtons New Malden. As first-time renters, we were unsure of the process, but Kris made everything smooth and enjoyable. She was always responsive and provided helpful information whenever we had questions. Despite the summer rush and the competitive rental market, she managed to find us a property that perfectly matched our needs. We are grateful for her professional service and highly recommend her to anyone looking for a rental property.

Enoch · 22 September 2024

★★★★★ 2/5

Trustpilot

Priorities are wrong

Foxtons can't seem to answer simple enquiries about a property - for example "how long is the leasehold" or "what are the service charges". Instead their focus is on gaining as much information about the person inquiring as possible. Ie they have more interest in adding to a dataset of potential buyers and marketing themselves than in answering a simple enquiry. I certainly wouldn't sell with them given how they prioritise themselves over the sellers interests..... of course all this is in the guise of "customer service" but it's not really is it? It's blatant marketing and self promotion.

Teidi · 2 March 2026

★★★★★ 1/5

Trustpilot

nightmare agents

nightmare agents. do yourself a favour and use a different one. these are the guys who give estates agents their bad name. its been almost 2 months since i completed and they still havent given me the full set of keys or removed furniture as promised. i dealt with jordan at the temple fortune branch and every day he has a new excuse. they dont respond to messages or phone calls and provide a truly awful service. there are plenty of other good agents around who provide a much better service.

Bernard · 25 February 2026

★★★★★ 5/5

Google

It was a pleasure working with Abbas Qasim while purchasing my first flat, and I couldn't be happier with the experience. He is very professional, and he has a deep understanding of the real estate market. He was very patient as he took the time to guide me through every step of the process, ensuring I fully understood each detail. He proved to be an excellent intermediary between the seller and myself. He effectively facilitated all negotiations, to ensure both parties were satisfied with the outcomes. Also, Abbas was always quick to address any questions or concerns I had, no matter how minor they seemed. His clear communication made the entire process smooth and stress-free. I highly recommend Abbas to anyone looking for a reliable and knowledgeable real estate agent.

Alexandra · 23 August 2024

★★★★★ 1/5

Trustpilot

They take the money & abandon…

They take the money and then abandon their landlords. Do not rent a property with these agents as there is no customer support or response. I have had a couple of issues and queries - I have had to ring several times with long wait times and email multiple times for a response, still waiting three weeks later. They never reply or respond costing me hours of wasted time and stress.

Sally-Clare · 1 May 2026

★★★★★ 5/5

Trustpilot

Satisfactory property management

I have used Foxtons as the property management agent for nearly 5 years, I am especially satisfied with my experience since Tony Chan from property management became my property manager since 2024. He is very professional and proactively in handling with the requests and issues regarding the tenant & property management. He always responds to my enquiries promptly and provides valuable advice.

Ding · 24 June 2026

★★★★★ 1/5

Trustpilot

Disorganised and Unreasonable Charges

I’ve never felt the need to write a review in my life, but my recent experience with Foxtons was so poor I felt compelled to share it and warn others.

Dan · 22 June 2026

★★★★★ 5/5

Trustpilot

Truly fortunate to have had Foxton's Andy Hoad Onboard

Truly fortunate to have had Andy Hoad assigned to my property purchase as a first-time buyer.

Al · 21 September 2026

★★★★★ 5/5

Trustpilot

Had an amazing viewing experience with…

Had an amazing viewing experience with Krishna, would definitely recommend her to everyone!!

Nimisha · 6 October 2026

★★★★★ 5/5

Trustpilot

Nikita Harper

My review only refers to Nikita Harper from Foxtons Letting Support Department, who called me today to help me resolve several issues with my logging in to my Foxtons Account. She was helpful, courteous, and followed up on our conversations. I have nothing good to say about the rest of the Foxtons team, including people at the Head Office, who were not only unhelpful, but kept on transferring my call to other people in the Foxton organisation, who were of course not at their seats, but "please leave a message and I will get back to you". I wasted well over an hour of my time today on the phone trying to get Foxtons support to resolve a problem they have created.

Asif · 19 January 2026

★★★★★ 5/5

Google

I am very proud to have found my flat through Foxton. First of all, Miss Olga was very energetic, active and helpful, who was constantly working,and the manager of the rental department was very positive, proficient and problem solving. I wish them progress. I give them and that agency 10 plus stars.

B · 26 March 2024

★★★★★ 5/5

Trustpilot

I had an amazing viewing experience…

I had an amazing viewing experience with Krishna. I would definitely recommend.

Consumer · 6 October 2026

★★★★★ 1/5

Trustpilot

Absolute scam of a company, avoid at all costs

Absolute scam of a company. I’ve never gone to a Foxtons viewing where the property was as advertised - e.g. they say it’s a 5 minute walk from the station and it ends up being a 20 minute walk. They’ll do anything to get you through the door of a property, in the hope that you’ll somehow fall in love with the Godforsaken place once you get there. It’s a bit like how men all say they’re 6’0 on dating apps and then hope that their mediocre personality will win you over when you realise they’re 5’9 in person. Also, if you give your number to one office, be prepared to have endless phone calls for the rest of your life. I once had 10 phone calls in one day from different offices I wasn’t registered with, all asking if I would like to register with them. This morning I’ve had four offices call so far and it’s only 11am. If you don’t pick up the phone, they just immediately call back - very convenient if you’re in a meeting or on another call. This is despite the fact that I have asked them to remove my number from their database. And they all have different numbers so blocking one does nothing, and you don’t know if it could be someone else calling so you inevitably have to pick up just in case. So basically, sign up for Foxtons if you want to be pestered for the rest of your life by absolute crooks!! How fun!!

Lily · 16 January 2026

★★★★★ 5/5

Google

We just got our rental recently. Annabell was very helpful to us and assisted during all process making it very easy.

Klara · 10 April 2026

★★★★★ 5/5

Google

I have to admit at first I was a bit sceptical of using Foxtons. Initially, I decided to go with other agents instead, viewings were few and far between and six months went past without an offer in sight. …

Aliabbas · 16 March 2026

★★★★★ 5/5

Google

Joash was amazing. He showed us around several varied properties to match our needs. He came across as very knowledgeable and professional throughout the time and answered every one of our questions. He went above and beyond and tailored the experience to our budget and other.

Elliot · 25 May 2024

★★★★★ 5/5

Trustpilot

Alycia Levy at Foxtons is brilliant

I use Alycia Levy as my property manager and have done so for several years and she is excellent, always going above and beyond. She is responsive, knowledgeable, providing excellent customer service and I am not sure what I would have done without her as she is always gets things sorted and organised and keeps me updated.

Wendy · 23 June 2026