Curchods Kingston upon Thames reviews

Symonds & Sampson welcome feedback from clients. Please note however that matters relating to the end of your tenancy will be addressed through the relevant deposit scheme resolution process.

We are delighted to hear that your experience with us has been positive and that you found our team to be supportive throughout the process of selling your property. We are pleased to have provided you with the information you required and thank you for your kind words about our team member, Sam. We thank you for your continued support.

Dear Rachael, I am very sorry to hear that you have not been satisfied with your rental experience through Curchods. We take enormous pride in the level of service that we provide, hence I have looked into the points that you have raised and I am able to respond as follows: As you are aware, you requested to break your tenancy earlier then the contract allowed and although the Landlord was not legally obliged to do so, we agreed with Landlord on your behalf to re-market the property in order to find a replacement tenant for you. There is an awful lot of work involved with re-marketing a property and setting up a new tenancy and prior to us taking any action we clearly advised you of all the costs involved with breaking your tenancy early. All of our charges were and are considered proportionate to the actual work we carried out. Our tenant administration charges which were in place before legislation changes introduced on 1st June 2019 were at the low end of the scale. Please note, we charge considerably less than the majority of our competitors. With regards to the damages reported at the end of your tenancy, which were subsequently deducted from your security deposit with the approval of the Tenancy Deposit Scheme. For all our check-in and check-out reports, we use an independent AIIC approved (Association of Independent Inventory Clerks) inventory company to ensure that all the inventory reports we organise are carried out on a non-biased basis and any deductions from a Tenants deposit is fairly accounted for and within the rules of the independent Tenancy Deposit Scheme. Prior to the commencement of any tenancy, we insist the Landlord has a thorough professional clean of the whole property including steam cleaning of all carpets. Unfortunately, there were a number of cleaning issues when you vacated the property as well as garden maintenance which we had to organise in order to get the new tenancy off to a smooth start and allow new tenants to move into a clean home. As you requested to break your contract early, we organised a new tenancy to start as soon you vacated the property in order to keep costs down for you and release you from your legal obligation to pay the rent up until the new tenancy commenced. We have been very accommodating with your requests and worked within tight time scales in order to find a replacement tenant as soon as possible. I can assure you that there was no intent on our part to be anything other than transparent and professional with the costs involved and the process with returning of your security deposit. Kind Regards Leo Lettings Manager

Thank you for your review, it was a pleasure finding you a buyer as well as a new home. Scott and team at Kingston sales

Dear Rachael, I am very sorry to hear that you have not been satisfied with your rental experience through Curchods. We take enormous pride in the level of service that we provide, hence I have looked into the points that you have raised and I am able to respond as follows: As you are aware, you requested to break your tenancy earlier then the contract allowed and although the Landlord was not legally obliged to do so, we agreed with Landlord on your behalf to re-market the property in order to find a replacement tenant for you. There is an awful lot of work involved with re-marketing a property and setting up a new tenancy and prior to us taking any action we clearly advised you of all the costs involved with breaking your tenancy early. All of our charges were and are considered proportionate to the actual work we carried out. Our tenant administration charges which were in place before legislation changes introduced on 1st June 2019 were at the low end of the scale. Please note, we charge considerably less than the majority of our competitors. With regards to the damages reported at the end of your tenancy, which were subsequently deducted from your security deposit with the approval of the Tenancy Deposit Scheme. For all our check-in and check-out reports, we use an independent AIIC approved (Association of Independent Inventory Clerks) inventory company to ensure that all the inventory reports we organise are carried out on a non-biased basis and any deductions from a Tenants deposit is fairly accounted for and within the rules of the independent Tenancy Deposit Scheme. Prior to the commencement of any tenancy, we insist the Landlord has a thorough professional clean of the whole property including steam cleaning of all carpets. Unfortunately, there were a number of cleaning issues when you vacated the property as well as garden maintenance which we had to organise in order to get the new tenancy off to a smooth start and allow new tenants to move into a clean home. As you requested to break your contract early, we organised a new tenancy to start as soon you vacated the property in order to keep costs down for you and release you from your legal obligation to pay the rent up until the new tenancy commenced. We have been very accommodating with your requests and worked within tight time scales in order to find a replacement tenant as soon as possible. I can assure you that there was no intent on our part to be anything other than transparent and professional with the costs involved and the process with returning of your security deposit. Kind regards Leo Der-Galestanian, MARLA Kingston Lettings Manager

Hi Natalie, Thank you so much for your feedback and 5 star review, it has been a absolute pleasure working with you to find suitable tenants for your property. Leo and The Kingston Lettings Team.

Hi Gerda, Thank you for taking the time to post this review. You were a pleasure to work with and helped make the process as smooth and straightforward as it could be. We all wish you the very best in your new home. Scott and team

Thank you Myra for your lovely review. It has been an absolute pleasure to help you and I wish you all the very best. Kind Regards Melanie.

Dear Catherine, Thank you for your kind words, patience and perseverance through the challenges along the way. We wish you every happiness in your new home, best wishes from Stuart and all the Dorchester team

Hi Julian, Thank you so much for taking the time to review the service from Curchods Kingston. We are delighted to have handed over the keys to your buyer this afternoon and she is so looking forward to her new home. Best wishes, Scott, Ken and the sales team

Thank you Irving for your 5-star review! We really appreciate it 😊. Providing an efficient and reliable service is always our priority. If you need any further assistance, please don’t hesitate to reach out! Kind regards Leo

Thank you Maria, We're so pleased you had a good experience with us! Ceejay :)

Dear Gill, thank you ever so much for the positive review, we are thrilled to have sold for you and all the family. Very best wishes from Stuart and all the team in Dorchester.

Thank you again for taking the time to let us know how we did. We hope you have a great day! Kind regards Scott, Alkesh and the sales team.

Thank you for taking the time to leave us a review Diane and for giving us the opportunity to find a buyer for your property. It was a pleasure working with you! Scott Carson, Manager.

Many thanks for the review Tessa, it is much appreciated!

Thank you Erin for your wonderful review. It has also been a pleasure to work with you. We hope you enjoy your new home. Richard, Leo & The Kingston Lettings Team.