Every review we hold for the Kingston upon Thames office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleEstate Agents? Who would give 5 stars to an estate agent you ask? Having met and liaised with Jessica, Ryan, Jenny and Sarah I would have no hesitation in giving them top marks. They are a super friendly, local, trustworthy team worthy of the accolade that go above and beyond, even to drop a key to an idiot (myself) when locked out on a weekend! Thank you all very much!
Peter · 23 October 2020
Agent replied · 22 October 2024
Thank you for your 5* review! I will, of course, make sure your kind words are made known to our local team and Regional Director. Kind regards, Scott
★★★★★ 5/5
GoogleI had a great experience renting a property with them. They were all very kind and personable and communication was smooth and fast throughout. Unlike other agents, CHK agents aren’t pushy and too sales-driven.
Paolina · 25 May 2024
Agent replied · 22 October 2024
Paolina Sarbeva thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleJohn C - We spent more than 5 years renting a property managed by CHK Surbiton office and can only say they proved very efficient and helpful whenever it proved necessary to contact them. Our recent transition from the property was also seamless.
John · 23 October 2023
Agent replied · 22 October 2024
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWas absolutely pleasure to rent the property with CHK Mountford Surbiton. Quick response for all questions by email or phone, professionally prepared documentation.
But the most important that all staff members works as a team providing excellent communication skills with positive attitude.
:)
Sylwia · 23 October 2023
Agent replied · 22 October 2024
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI would highly recommend CHK Mountford, they have been the best agents I’ve ever used. The team are extremely responsive and lovely to deal with.
Hannah · 27 August 2024
Agent replied · 22 October 2024
Thank you for taking the time to leave us this amazing 5* review and recommendation Hannah. Kind regards Lucy, Customer Relations.
★★★★★ 1/5
GoogleAll the positive reviews are fake or from people who are well in with them. They charge double on the inventory, and use a very questionable company who try to find issues that don't exist in order to take from the deposit. I've rented with many agents in London, all of them are despicable, but these guys take it to a new level. Ignore my honest words at your peril.
Don · 24 October 2017
Agent replied · 22 October 2024
Thank you for your recent review. We are sorry to hear that you are not happy with the service provided by CHK Mountford and I would be more than happy to look into your specific account and discuss the charges you refer too which you were not happy with. CHK Mountford are a long standing, highly regarded letting specialist agency in Surbiton and pride ourselves on the high level of service we offer to both clients and tenants alike. We are governed by leading industry bodies including ARLA and pride ourselves on the transparency of our fees and services so any complaint in this regard is something we take very seriously and I would like to take this opportunity to look into the matter. In order for me to look into the above I would be grateful if you could provide me with the details of the property you rent with us and the dates you rented with us between. I can personally be reached on 0208 390 7745 or at holly.gray@chkmountford.co.uk - I look forward to hearing from you in due course.
★★★★★ 5/5
GoogleHave rented with CHK Mountford (Surbiton) for several years and have always been impressed with the team and their attention to detail. Always on hand to help with any requests and do what they can to resolve requests in a timely manner. I highly recommend renting through CHK, a really caring agent.
In particular, Karen and Jess in the Surbiton branch are lovely.
George · 23 October 2020
Agent replied · 22 October 2024
Thank you for taking the time to leave us your wonderful comments. I will make sure the local team are made aware of your 5* review and recommendation! Best wishes, Donna (Customer Relations).
★★★★★ 5/5
GoogleRyan and all of the staff have been excellent in my dealings with them. They have consistently gone the extra mile and I wouldn’t hesitate in recommending them.
James · 25 May 2024
Agent replied · 22 October 2024
Many thanks James Maule for your fantastic recommendation and 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleCHK are a fantastic choice for either renting out your property or indeed renting a property from.
We used both their services. The marketing, advice and tenants that were sourced for me were excellent.
Likewise as tenants we were looked after well-and were very happy in the property for the time we were renting. I would thoroughly recommend CHK every time.
Adam · 23 October 2020
Agent replied · 22 October 2024
It is wonderful to read your great 5* review for our local team, your comments of which have been passed on. Best wishes, Scott (Customer Relations)
★★★★★ 5/5
GoogleI was panicking as l had to go overseas and all was dealt between my daughter, Ryan, Amy and all involved on the transaction sending docs online and all the rest of it. They are friendly and professional, l would highly recommend CHK Mountford In Surbiton.
Mari · 23 October 2022
Agent replied · 22 October 2024
Many thanks for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 4/5
GoogleThe team at CHK have been great. Responsive and have solved any concerns I've had in the 6 months I've been with them. One of the better companies ive dealt with over the past 5 years in the UK. I dont have enough history to give 5* but I suspect by the end I will be able to.
Brit · 23 October 2020
Agent replied · 22 October 2024
It is wonderful to read your great review for our local team, your comments of which have been passed on. Best wishes, Scott (Customer Relations)
★★★★★ 5/5
GoogleRenting a property through CHK Mountford was an easy and enjoyable process. The team are very helpful, supportive, professional and friendly and their communication has been excellent. I would highly recommend them.
Kirsty · 23 October 2023
Agent replied · 22 October 2024
Many thanks for the fantastic recommendation and 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
GoogleThe agency was not particularly helpful in my property search. Did not return phone calls, did not pick up calls and did not support in following up on leads. They also have a strange relationship with the truth. All in all a frustrating experience.
Ade · 23 October 2022
Agent replied · 22 October 2024
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
★★★★★ 4/5
GoogleWe were having a hard time looking for a property in Surbiton when we came across Ryan in CHK.
We loved one of the properties they had, and the process of renting the property went so quickly and smooth, we were impressed 😍 totally recommend them for anyone looking to rent.PositiveProfessionalism
Rejane · 23 October 2021
Agent replied · 22 October 2024
Thank you for your 4* review and great comments! Best wishes, Scott @ Customer Relations
★★★★★ 5/5
GoogleHave used CHK Mountford to let a flat over a number of years as a remote landlord. Really great service, efficient and friendly. Made for hassle-free letting. Highly recommend them.
Mairi · 23 October 2023
Agent replied · 22 October 2024
Many thanks for the fantastic recommendation and 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe found CHK to be extremely professional, friendly and responsive as the property managers during our almost 6 years of tenancy in a flat in Kingston. Highly recommend them.
James · 23 October 2023
Agent replied · 22 October 2024
Many thanks for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 4/5
GoogleCHK are very professional and always available when you reach out. They are typically very efficient in escalating concerns / issues with the landlord whenever I have had any challenges.
I would urge CHK to continue being consistent and keep the interest of both the landlord and the tenant on equal priority.
Nikhil
Nikhil · 23 October 2020
Agent replied · 22 October 2024
It is wonderful to read your great review for our local team, your comments of which have been passed on. Best wishes, Scott (Customer Relations)
★★★★★ 5/5
GoogleI had seen several properties in Surbiton with various other estate agencies and CHK Mountford came out on top. The whole team were really welcoming and put me at ease.
Super professional, efficient and friendly.
Really helped and guided me through the rental process -especially as a first time renter!!
Rebecca · 23 October 2020
Agent replied · 22 October 2024
Thank you for taking the time to leave us this excellent review, it's great to see that the team were once again able to provide their proven, 5* service! Best wishes, Donna.
★★★★★ 5/5
GoogleGreat agency, very responsive and responsible towards the tenants.All H&S checks completed on time and repairs were done ASAP.
I would definitely recommend it!
Marketi · 23 October 2023
Agent replied · 22 October 2024
Thanks for the excellent 5* review and recommendation! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleGreat service and very professional. Highly recommend
Paula · 27 August 2024
Agent replied · 22 October 2024
Thank you for taking the time to leave us your 5* review and recommendation Paula! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleBeen a tenant for 3 years and the team of CHK Mountford as been exceptional, very professional, helpful and supportive. They always willing to help and advice if any issues rise. Thank you
Acrisio · 23 October 2022
Agent replied · 22 October 2024
Thanks for the excellent 5* review! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleCHK are fantastic! Fast, reliable and really friendly too. Jess and Ryan helped us loads when going through the whole renting process and we're now all moved in and know that they are still on hand with any help we might need! Thank you CHK!
Rachel · 23 October 2020
Agent replied · 22 October 2024
Thank you for your kind comments and 5* review! Your words have been made known to our local team. Best wishes, Scott
★★★★★ 5/5
GoogleAbsolutely recommend these guys, the staff are amazing, thanks guys
Nima · 25 April 2024
Agent replied · 22 October 2024
Thank you for your glowing recommendation and 5* review Nima Darya. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe rented a property in Kingston through CHK and had a fantastic experience throughout. The team were amazing and by far the best estate agents we’ve worked with in London.
George · 23 October 2022
Agent replied · 22 October 2024
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
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