Trusted Agent profile · Kingston upon Thames
★★★★★
152 reviews across 1 platform
Bank Buildings, 164 Ewell Road, Surbiton, KT6 6HG, Kingston upon Thames, KT6 6HG
CHK Mountford's office in Kingston upon Thames, at Bank Buildings, is rated 4.6 out of 5 across 152 reviews on 1 platform, including 152 Google reviews rated 4.6.
Every review we hold for the Kingston upon Thames office, from every platform, shown as written. First names only.
5/5
GoogleThank you for being very accommodating and personalised assistance for your every needs. They have an excellent service and prompt help whenever we need one. Really glad we experienced your service. Thanks a lot. well recommended.
Thank you for your 5* review and wonderful recommendation! I will of course make sure your review is made known to our local team. Kind regards, Scott
5/5
GoogleExcellent service. Very quick to organise a viewing; Welcomed my offer there & then; Very efficient, quick & patient while going through the application process. And everyone is super friendly too. All aspects have been great!
Thank you Rob for your wonderful comments and 5* review! Best wishes, Scott
5/5
GoogleHaving dealt with CHK for thirty years speaks for its self. Due to the professionalism, dedication, continuity & friendliest of staff is what makes this a successful office. CHK have always found me the best of tenants.
Thank you Gerry for your wonderful 5* review of our dedicated team. Best wishes, Emma.
5/5
GoogleWe have had good responsive communication from the team. Ryan, Sarah F and Jenny have been incredible in helping sort out any issues we may have had.PositiveProfessionalism
Wonderful to read such great comments and thank you for your 5* review! Best wishes, Scott @ Customer Relations
5/5
GoogleCHK can support to my family and me during difficult time. I am really appreciate at CHK. Thank you so much!
4/5
GoogleI have used Mountford as my letting agents for the past 11 years and have always been very happy with their service. I have always found the staff responsive and friendly.
Thank you for taking the time to leave us your wonderful comments. I will make sure the local team are made aware of your 5* review! Best wishes, Donna (Customer Relations).
5/5
GoogleHave been a tenant for several years. CHK Mountford have been scrupulously professional in mediating between me and my buy-to-let landlord, and have also been quick to address any maintenance issues.
Thank you for your wonderful feedback and 5* review! I will make sure your kind comments are forwarded to our local team and their Regional Director. Best wishes, Donna.
5/5
GoogleFrom start to finish, the process of letting has been extremely easy. Staff were very responsive and sorted problems usually the next day. Would definitely rent through them again.
Thank you for your brilliant 5* review and comments about our local team. Best wishes, Scott
5/5
GoogleFantastic letting agents. From start to finish, I have found the staff to offer an exceptional service all round. From finding me a property that suits my needs, through to dealing with a leak on my kitchen tap efficiently. Every dealing I have had with them has been such a smooth process, something which is rare when dealing with other letting agents! I couldn't recommend CHK enough!
5/5
GoogleCHK Mountford manage our property and we have always found them to be professional, courteous and efficient. We hope that our tenant is equally happy with their service.
Wonderful to read that you had a fantastic experience with our local team and I would like to thank you for taking the time to leave your review and provide our team with 5* review. Kind regards, Donna.
1/5
GoogleMade ridiculous deductions after I left the property I was renting and charged me for a second professional clean even though this had already been done! Assuming this is where they make their commission!
Dear Mr Phillips, I am sorry to hear you were not happy with the deductions proposed at the end of your tenancy. Unfortunately the deductions were proposed based on the findings of the inventory clerk at the check-out. Yourself and your flatmate were both present and have signed to confirm that you acknowledged there were areas which had been missed by the cleaners instructed by yourselves which we then had to have corrected, along with areas of high dilapidation to walls in the flat which had been newly decorated just before your tenancy started a year ago. If you felt the charges proposed were unreasonable you would have been entitled to take the matter to the arbitration service of the Tenancy Deposit Scheme but you accepted the charges and requested the deposit to be released so we are disappointed that these concerns have been highlighted now as opposed to at the time.
5/5
GoogleI am an absentee landlord and for the past 15 years have engaged Mountford of Surbiton to manage my property. They have always found reliable tenants and have always efficiently handled all the administration and details of tenants moving in and out. According to tenants who I occasionally meet, Mountford are very responsive in replying to and resolving any issues that have arisen with the property.
5/5
GoogleWe have been very happy with the service offered by Mountfords finding us very pleasant tenants and helping us with any queries or problems in a quick and efficient manner.
Thank you for your and glowing 5* review of our local team. I will, of course, make sure your kind words are made known to the team and also their Regional Director. Kind regards, Scott
5/5
GoogleWe have recently rented out our Kingston property through Mountford and had the opportunity to work with a variety of their staff from the initial contact to the marketing of our house to the final day the tenants moved in. We have had a fantastic experience with information being transparent throughout and emails and call being returned immediately. No hesitation in recommending them at all!
5/5
GoogleExceptional service to help me organise my rental and find the perfect tenant! It took the stress out of the whole process!
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleIt's very rare, as a tenant, to deal with such a professional and friendly agency. Queries and mails are dealt with quickly and efficiently. Processes are efficient and thorough. I have rented for years in London and it's hard to find such professionalism. All the staff are helpful and friendly and go out of their way to assist. I'd highly recommend CHK Mountford to anyone.
5/5
GoogleExceptional service, professional friendly and efficient staff. A pleasure to deal with and would have no hesitation in recommendingPositiveResponsiveness, Professionalism, Value
Wonderful to read such great comments and thank you for your 5* review! Best wishes, Scott @ Customer Relations
5/5
GoogleCHK were extremely professional, efficient and friendly. They were incredibly supportive during a complicated tenancy and I would highly recommend them.
Thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
GoogleA very experienced professional letting and property management team. I find the experience with dealing with them to be really simple and efficient. They are very responsive to my needs as a landlord, and really have my interests as their number one priority. It is really a pleasure to have chosen them to manage several properties in the their area and in central London.
5/5
GoogleCHK manage a few properties for me and are truly excellent. They are not a typical outfit where faces change regularly. Instead, they have long serving staff and genuinely care about a landlord's best interests (getting best price, managing work that contractors do, etc). Don't take my word for it. Go in a and talk to them and you'll see what I mean.
5/5
GoogleCHK Mountford provides excellent service and are very professional and courteous Highly recommended estate agents especially in the Surbiton and Surrey area
Thank you for your superb 5* review of the great service you received from the local team and it is a pleasure to read that you would thoroughly recommend the team. Kind regards, Donna.
5/5
GoogleAs an owner I can trust them to make lettings easy for me and can recommend their efficient and friendly service.
Wonderful to read that you had a fantastic experience with our local team and I would like to thank you for taking the time to leave your review and provide our team with 5*review. Kind regards, Donna.
5/5
GoogleAbsolutely would recommend CHK Mountford. Great service, always happy and quick to help. Lovely staff and extremely grateful for all their help in finding my perfect flat!
Thank you for the amazing review Sarah. I will ensure the team are given the great feedback. We hope you are enjoying your new flat. Many Thanks.
5/5
GoogleFantastic letting agent. From the point of view of a tenant; they are friendly, professional and totally approachable. Highly recommended.
Thank you for taking the time to leave us your wonderful comments. I will make sure the local team are made aware of your 5* review and recommendation! Best wishes, Donna (Customer Relations).
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