Trusted Agent profile · Kingston upon Thames

Chancellors Surbiton reviews in Kingston upon Thames

4.3

★★★★★ Great

322 reviews across 2 platforms

1-5 St Mark's Hill, Surbiton, KT6 4LH, Kingston upon Thames, KT6 4LH

Chancellors's office in Kingston upon Thames, at 1-5 St Mark's Hill, is rated 4.3 out of 5 across 322 reviews on two platforms, including 160 Google reviews rated 4.1.

Google logo

4.1 / 5

160

Reviews on Google

This office

Trustpilot logo

162

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Kingston upon Thames office, from every platform, shown as written. First names only.

5/5

Google

My dad had been looking for a property for a very long time. We lived in a flat and it was becoming quite small for us. After many many years of searching, we finally saw a property that seemed like the perfect house for us. Jake Hennessey was our agent and he took our offer for the property and then worked very hard to ensure that everything went smoothly and ensured that we got the property of our dreams! He was great as he alway called to check up on us to make sure everything was moving smoothly on our side and I am sure he did the same with the vendors. Overall, he made sure it all went through as quick as possible. Without Jake, today I wouldn't be writing this review from my lovely new house!

Dilz · 26 October 2014

5/5

Trustpilot

Ms Katie Admans at Chancellors - Extremely helpful and efficient

I would like to leave a sincere review for Ms Katie Adams at Chancellors Property Agencies.

Pradeep · 23 June 2026

5/5

Google

A great agency to deal with. Especially Denys understood the requirements and was professional in his dealings. Unfortunately we could not conclude the tenancy through them nevertheless I was happy with the engagement.

Saif · 25 July 2024

5/5

Trustpilot

Simran was brilliant

Simran was brilliant. Helpful, communicative, patient and good at working to a tight deadline.

Sara · 22 April 2025

5/5

Google

Taylor Rosen was very helpfull with helping us rent the property

Samir · 10 January 2024

Agent replied · 9 January 2025

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

5/5

Google

A very big thank you to Joshua Ambursely as he has been a great help in finding me a new property. After having difficultly securing the first and second property, Josh's perseverance ensured that I have now secured a property - which is better than the rest! Furthermore, Josh ensured that all viewings were exactly to my requirements and given the limited timelines i was working with this was a great help! Thanks Josh - awesome job!

Kisa · 25 October 2016

5/5

Google

Rebecca is the most kind, helpful and efficient estate agent I have come across and trust me - I've spoken to A LOT! I was shocked to receive such amazing customer service as she really went above and beyond to help me. Truly 5 star service which has restored my faith in estate agents! Highly recommend!

R · 24 October 2022

5/5

Google

Good agent, Zain and Sean very professional

Adrian · 24 October 2025

Agent replied · 23 December 2025

Thank you Adrian for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

5/5

Google

I am extremely happy with the service which i got from Chancellors team, specially 'Callum Shellard'. He is very helpful with each and every process for the moving journey. Once again Thank you so much whole "Chancellors team" for your support. I would definitely suggest them to let property.

Hinal · 27 March 2024

Agent replied · 23 October 2024

Hello Hinal, we are so pleased that you enjoyed your experience with us and left this fantastic review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto the relevant person.

5/5

Trustpilot

I've had a wonderful experience…

I've had a wonderful experience working with Chancellors.

Yejide · 23 June 2026

5/5

Google

Honestly. Zac is a life saver! I can’t to purchase my new home from him! So kind and so professional. Thank you thank you!PositiveQuality, Professionalism

Zaynah · 24 October 2021

Agent replied · 23 October 2024

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

1/5

Google

If i had my way i would give chancellors NO STARS. WORST ESTATE i have come across They way the SHELIN HAKKI an JABEZ WILLSON dealt with me was not good Very POOR customer service They was fast to take my £160 pounds But after that never hardly hear from them. I had to keep running them down sending email after email calling the office for them, leaving a message for them to call back an they never did. I had to go personally go into the office to find out what was going on. To find out on line that property i put my money down for was getting letted out from some one else which they knew all along, wasting my time stringing me along. But the funny thing is i found out that they letted the property to some one else but they still took my £160. Please people if you looking to rent i ADVISE you NOT to chose chancellors in stanmore WASTE OF TIME. I have been reading other peoples comments about chancellors in stanmore, an i totally agree with what Sanj Kohli wrote about them Waste of time. They should get reported. I will let social media know chancellors in stanmore is A WASTE OF TIME .

D · 25 October 2018

Agent replied · 23 October 2024

Hello, thank you for your email. I am sorry that you have had this experience. Please could you write to us at seniorsupport@chancellors.co.uk with the details so that we can investigate this for you? Many thanks

4/5

Google

After having an initial bad experience when trying to let my property, Monty took it on board. He was absolutely amazing, Keeping me up to date with all viewing activities and advising me of next steps etc. He kept both landlord and tenants interests in mind when communicating. Wonderful service from Monty and I would definitely recommend him for any letting requirements

Shilpa · 24 October 2022

Agent replied · 23 October 2024

Hi Shipla, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

5/5

Google

I couldn’t give Taylor a bigger thank you for delivering me an excellent tenant, achieving more rent than I’d even asked for! Chancellors found me a tenant within 3 days of my property going on the market, I’d definitely recommend them to anyone looking to rent their properties.

Johnny · 24 October 2023

Agent replied · 23 October 2024

Thank you Johnny for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

5/5

Google

It was absolute pleasure to work out a property renting with Dennise in chancellors. He was friendly, very informative and showed us a very good property. He provided us guidance and supported alot. Thank you chancellors.

Uditha · 26 May 2024

Agent replied · 23 October 2024

Thank you Uditha for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

1/5

Google

We had a booking confirmed to view a property at 11:30. At 11:40 we called and were told the agent had already left to come to the flat (and a confirmation of our 11:30 slot), a ~9 minute drive away. Twenty minutes later they still didn’t show and hung up when we called to ask when they would show. Thoroughly disappointingNegativeResponsiveness

Netanel · 24 October 2021

Agent replied · 23 October 2024

Thank you for bringing this to our attention Netanel, we really appreciate it and are sorry that you have found it necessary to do so. So that we can look into resolving this for you, please can you send an email to directors@chancellors.co.uk? Thank you.

1/5

Google

Constantly cancelling valuations on the day despite scheduling in advance. Seems like they don’t want business. Go elsewhere so your time isn’t wasted.

O · 25 September 2024

Agent replied · 23 October 2024

Hello, we are sorry to read of your review and have notified the relevant department about your message - they will look into this for you. If you have any further information, please email directors@chancellors.co.uk. Many thanks.

5/5

Google

The service was really good efficent and well planed quick to respond callum was very helpful and a proffesional when dealing with me he is an asset

Dulith · 26 May 2024

Agent replied · 23 October 2024

Thank you Dulith for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

5/5

Google

Very professional efficient and informative Glad to do business with Sam and Callum Will use this estate agent again

Anna · 25 September 2024

Agent replied · 23 October 2024

Thank you anna for giving our Chancellors - Stanmore Estate Agents branch this fantastic rating and review. We are delighted that you had such a great experience with us. We will be sure to pass this onto the team for you.

5/5

Trustpilot

Great service

Great service from James - very helpful and easy to contact to discuss any issues

Mr · 26 November 2025

5/5

Google

I would like to say a massive thank you to Reece O , has personally taken time to find me a property on a road that I have always wanted to move to and now going through the house purchase process. Thank you very much would highly recommend

Raj · 25 October 2018

5/5

Google

So very lucky to have met Taylor from Chancellors. He has been so helpful and kind throughout the entire process and always willing to go the extra mile. Highly recommended

Narissa · 28 November 2023

Agent replied · 23 October 2024

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

5/5

Google

Dealt with mr Callum and heather received a wonderful customer service deserves 5 stars 🌟 …

Reshad · 26 August 2024

Agent replied · 23 October 2024

Dear Reshad Bakhtani, Thank you very much for taking the time to share your experience with … More

5/5

Google

Taylor thanks again for your help, really friendly and has a sense of urgency. 5/5 great agency that doesn't waste your time. Highly recommend. Professional and efficient.

Mo · 27 January 2024

Agent replied · 23 October 2024

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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