Trusted Agent profile · Kingston upon Thames
★★★★★
342 reviews across 2 platforms
1-5 St Mark's Hill, Surbiton, KT6 4LH, Kingston upon Thames, KT6 4LH
Part of Chancellors, see every office.
Chancellors's office in Kingston upon Thames, at 1-5 St Mark's Hill, is rated 4.3 out of 5 across 342 reviews on two platforms, including 179 Google reviews rated 4.1.
Every review we hold for the Kingston upon Thames office, from every platform, shown as written. First names only.
5/5
GoogleThank you to Marta and Sam for helping me find a property to rent. It was very quick. Whenever I required help I was able to call them and they will always be available to assist.
Thank you for leaving us this great review Jose we will be sure to pass this fantastic feedback onto Marta and Sam. We are delighted that you had such a great experience with us.
5/5
TrustpilotAleksandra Szurek
Aleksandra Szurek, from Chancellor’s didcot branch. She was informative, caring and attention to detail when asked any questions was great. I wish her all the best in her future career with chancellor’s. Suhel and Dil.
5/5
TrustpilotThe young man was very helpful and…
The young man was very helpful and knowledgeable. I’ve viewed the property several times and he was always a great help.
We're delighted to hear our team member was so helpful and knowledgeable. Thank you for your kind words!
5/5
TrustpilotWill Jones is a diligent property…
Will Jones is a diligent property manager at Chancellors who is always courteous and attends to any issues in a very professional manner.
1/5
Trustpilotlazy
Took multiple tries on the phone to get hold of them. Website not updated with sold property. Wasted my time.
Hello, we are sorry to read of your review and have notified the relevant department about your message - they will look into this for you. If you have any further information, please email directors@chancellors.co.uk. Many thanks.
5/5
GoogleThe best experience I have ever had with an estate Agent happens to be Sandye Easparanathan. What ever your situation is you will be look after.💜💜💜 …
Thank you so much for your kind words, Jason! We're thrilled to hear that you had the best experience with Sandye Easparanathan at Chancellors - Stanmore Estate Agents. Providing exceptional service is our priority, and we’re glad to know you felt well taken care of. If you need any assistance in the future, feel free to reach out! 💜💜💜 …
1/5
TrustpilotGenuinely Useless
As a first-time landlord, I expected clear communication, professionalism, and competent management. Chancellors/Oxon Property Management failed on all three.
We are truly sorry to hear about your frustrating experience as a first-time landlord. We acknowledge the issues you faced with communication and payment, and the impact this had.
1/5
GoogleExtremely rude people work here. I made an enquiry and I found out the place I enquired about doesn’t have parking. The guy rang me and I said sorry I’m not interested anymore because it doesn’t have parking. And he asked what I’m looking for but then as I was answering he interrupted me and said, oh you’re not looking anymore are you, that’s ok, bye. The guy was so rude. Pathetic disgraceful behaviour. Do not recommend.
Hello Nandha99, thank you for informing us about this issue, we really appreciate your help with the matter. To enable us to look into this for you, please contact us at directors@chancellors.co.uk. Many thanks.
5/5
GoogleChancellor have great service especially sean gallen he is so helpful and patience with me and my questions regarding property and he is explained everything good and clear way and he is very professional Thank you for help and I really appreciate sean 😊 …
Hi Disha, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
1/5
GoogleAppalling waste of time - Stay clear I and my wife travelled 25 mins for a room viewing and Denys Sokyrka didn't even bother turning up or letting us know he was running late. What a lack of manners and disregard for other peoples time ( Their office was 8 minutes from the property) I called into the office twice and was told he was on his way. We left and went to another viewing. Stay clear at all costs very unprofessional.
Hi Avi, thank you for taking the time to get in touch, we are very disappointed to read of your concerns. So that we can investigate this, please could you contact us via directors@chancellors.co.uk with the details? Many thanks.
5/5
TrustpilotExcellent service
Always had excellent service with Chancellors. A very considerate and caring company.
We appreciate your kind words. We are happy to hear you always receive excellent service.
5/5
TrustpilotAyesha,
Ayesha,worked really hard to help me,she did everything possible within her control Kept me informed,went out of her way to find out specific details of various properties
5/5
Trustpilotcraig showed us around a beautiful…
craig showed us around a beautiful property he was knowledgeable friendly and gave sound advice
We're so pleased you had a positive viewing experience! It's wonderful to hear our team was knowledgeable and friendly.
5/5
TrustpilotWe were shown round by a helpful a nd…
We were shown round by a helpful a nd knowledgable agent who actively suggested properties we would be interested in and answered with our queries.
5/5
TrustpilotKatie and Adam - 'on-the-ball'
Katie and Adam have been attentive and on the ball throughout the process.
We're so glad we could assist you throughout the process!
5/5
GoogleKiri was extremely helpful. Went above and beyond with my move in to the flat. Highly recommend him.
Thank you Dhanish for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
GoogleRicky Vazquez at chancellors has been exceptional in dealing with the sell of my property and he has worked well with both me and all the parties involved to get things moving. I would definitely recommend the company .
Hi Pacy, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
4/5
TrustpilotFast and efficient
Replied quickly to initial enquiry at short notice
We appreciate your feedback regarding our quick initial response. We are sorry for the difficulty you experienced reaching us on Saturday.
5/5
GoogleSupporting staff had a good experience Sandya,Sean and Katie.
Thank you so much for your wonderful feedback! We're thrilled to hear that you had a great experience with our supporting staff, Sandya, Sean, and Katie. At Chancellors - Stanmore Estate Agents, we strive to provide exceptional service, and it's fantastic to know that our team's efforts made a positive impact. We look forward to assisting you again in the future!
1/5
TrustpilotRubbish company
Rubbish company. No response. Since you walk in the store, the staff wrote down your request. But no follow up. Highly recommend do not use it.
5/5
GoogleFantastic experience. Marta and Sam were able to help me rent out a property quickly and efficiently. Highly recommend this branch to friends and family.
Thank you for leaving us this great review Idalina we will be sure to pass this fantastic feedback onto Marta and Sam. We are delighted that you had such a great experience with us.
4/5
TrustpilotQuick response
Quick response, efficient arrangement for viewing.
We're glad we could arrange your viewing efficiently.
5/5
TrustpilotWhere business and humanity meet
We had a wonderful experience with the staff, they were not just professional, but polite and friendly. Easy to talk to and a fantastic no pressure environment.
1/5
TrustpilotAVOID - Signed Contract, Paid Everything, Then Cancelled Two Weeks Before Move-In
Avoid this agency if you value honesty and professionalism.
We sincerely regret that your experience was so stressful and disappointing. We are reviewing your feedback to understand what went wrong and improve our processes.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
