Trusted Agent profile · Kingston upon Thames
★★★★★
341 reviews across 2 platforms
1-5 St Mark's Hill, Surbiton, KT6 4LH, Kingston upon Thames, KT6 4LH
Chancellors's office in Kingston upon Thames, at 1-5 St Mark's Hill, is rated 4.3 out of 5 across 341 reviews on two platforms, including 179 Google reviews rated 4.1.
Every review we hold for the Kingston upon Thames office, from every platform, shown as written. First names only.
5/5
GoogleJust wanted to say thank you to Ricky Vazquez for his professionalism, knowledge and help with the sale of our property. We wish him good luck with his future projects.
Thank you for leaving us this great review Greig, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
1/5
GoogleThe Chancellors property management team is grossly incompetent. It has been exhausting dealing with them. False promises and continuous lies.
Dear Zak, We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention. Best regards, Customer Care Team
5/5
TrustpilotEthan was lovely and very helpful.
5/5
GoogleOur experience with Amy Jones was very good, she had good communication, fast and efficient, I highly recommend her, thanks again.
Hi Gerardina, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
TrustpilotElla has been great to deal with
Ella has been great to deal with. Very encouraging & really supportive through negotiations
5/5
GoogleI was looking for a home and fell in love with a property ,the help and time I was given throughout the process made a big difference.My concerns were treated with utmost urgency and I was walked through by various experts throughout the process.Thank you to a good team display!
1/5
GoogleShocking customer service and professionalism. We wasted 5 months with Chancellors with no guidence on the market and with no recommendations of pricing. We decided to use Chancellor's based on the employee who came and done the valuation, only to find out a few months later that he had left. No one thought to let us know about this so we did not know who our main point of contact was. Employees were 9/10 late for viewings leaving the viewers outside waiting and chatting to us, employees who did attend did not know anything about the property so when they were asked questions by the viewer they couldn't answer them, they would take viewers to the incorrect floors of the block which is just embarrassing, and just poor communication all round. On one visit, my partner did not even know who was the Chancellor employee and who was the viewer as no one came and introduced themselves. We are now in the position of missing the stamp duty holiday which we feel is mainly down the Chancellor's as other flats in our block have been selling quite frequently with other agents. Please avoid this estate agent at all costs.NegativeResponsiveness, Quality, Professionalism
Hi Kevin, thank you for taking the time to get in touch, we are very disappointed to read of your concerns. So that we can investigate this, please could you contact us via louise.hughes@chancellors.co.uk with the details? Many thanks.
2/5
TrustpilotHouse move …
Getting the house on the market and getting a buyer was ok but James in after sales did not make it easy, the whole process went downhill very quickly
Hello, thank you for informing us about this issue, we really appreciate your help with the matter. To enable us to look into this for you, please contact us at directors@chancellors.co.uk. Many thanks.
1/5
TrustpilotI could not recommend a letting agency less
I could not recommend a letting agency any less. It is not clear to me that anyone at Chancellors understands the seriousness of being responsible for people's housing and how stressful the letting process can be. They simply do not care at all about tenants and will treat you quite hostilely.
5/5
TrustpilotEvelina is a great Tenancy Manager
Evelina is a great Tenancy Manager, prompt replies and care. Thank you
5/5
TrustpilotWe chose the right estate agent
We chose the right estate agent. From the first visit by Cormac to do the valuation, to the selling by Sherko who was warm, enthusiastic, engaging and polite
We are so pleased to hear that choosing us as your estate agent was the right decision. We appreciate your kind words.
1/5
TrustpilotDeposit repayment issues
We were renting a property from chancellors that we then purchased. Over a month post purchase they still haven’t paid us back our deposit - they don’t answer us when we chase and still can’t give us a timeline even though the payment was agreed over a month ago.
1/5
GoogleBeen chasing chancellors since the end of August and getting no where!
Dear T M, We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention. Best regards, Customer Care Team
1/5
TrustpilotTerrible property managers
This review is directed towards the property management arm of Chancellors. As tenants, we have had horrendous experiences for the past five years with having any maintenance issues addressed. It takes, on average, two emails and a phone call before they even respond to a request regarding a maintenance issue, and the issues themselves (basic ones - such as an oven not working, overhead lights completely burned out (not just the bulbs), a broken step on a staircase that represents a safety issue) can take weeks, if not months, to resolve - again, with us chasing all the time.
5/5
GoogleI spoke to Denys on the phone, he was so helpful with booking me a house viewing which is now converting into me renting one of the properties with the chancellors. His attention to details and regular updates have made the process easy and fast
Hi Dennis, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them. Thank you.
1/5
TrustpilotAppalling
Our experience with Chancellors has been profoundly disappointing, defined by a distinct lack of administrative reliability and a complete failure to enforce basic standards of hygiene and maintenance.
We appreciate you taking the time to share your detailed feedback regarding your recent experience. We are concerned to learn about the issues you encountered with the property's condition and the discrepancies from your agreed-upon terms. We are actively investigating these matters to ensure a prompt resolution and will be in touch to discuss the immediate steps we are taking.
5/5
TrustpilotWe were looked after by Jamie woodland…
We were looked after by Jamie woodland and Bradley at the Swindon branch as we were renting a property from them, they were great with communication and I found the Swindon branch very approachable as and when needed. Would recommend
5/5
GoogleGreat Agency with efficient staff . Sam and Calum were very helpful and kind , promised to find a tenant in couple of days and did it . I'm very satisfied with their service .
Thank you O for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
GoogleThanks again for your help, Sandya! Besides being a beautiful young lady with a great attitude, you are also very professional, sincere and kind. The impression you left to me and my family is very valuable! I’m sure you will have a great career as an estate agent! We wish you all the best!
Thank you for leaving us this great review Florin, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
5/5
TrustpilotI had a very positive experience with…
I had a very positive experience with chancellor agent Olivia, Any questions I had were answered promptly and clearly, thank you
We appreciate you sharing your positive experience! We are so pleased to hear that our team answered your questions promptly and clearly.
5/5
TrustpilotBrilliant service from initial contact…
Brilliant service from initial contact with Sherko and throughout process with excellent regular communication from James. Weekly updates were particularly helpful. Would definitely recommend.
We're so glad to hear you had a brilliant experience with our service and appreciated the regular updates. Thank you for your recommendation!
5/5
GoogleWe just got our property and we are extremely happy with it . I had full support from Sean and he was so professional and very helpful, thank you !
Thank you Ramona for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
TrustpilotGood service
Good service. Thank you for arranging my tenancy.Katie Adams,I appreciate your help, responsiveness, and professionalism. Thanks for making the process smooth and stress-free.
We appreciate you sharing your positive experience with us. We are so pleased to hear that we made your tenancy process smooth and stress-free.
5/5
TrustpilotI had a great experience with Jamie Woodman - Chancellors Property Manager.
I had a great experience with Chancellors. The service was professional, efficient, and communication was always clear and helpful.
We appreciate you sharing your positive experience. We're happy to hear that our service was professional and efficient, and that communication was clear and helpful. We are glad our team was friendly, responsive, and supportive.
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