Trusted Agent profile · Kingston upon Thames

Chancellors Surbiton reviews in Kingston upon Thames

4.3

★★★★★ Great

304 reviews across 2 platforms

1-5 St Mark's Hill, Surbiton, KT6 4LH, Kingston upon Thames, KT6 4LH

Chancellors's office in Kingston upon Thames, at 1-5 St Mark's Hill, is rated 4.3 out of 5 across 304 reviews on two platforms, including 160 Google reviews rated 4.1.

Google logo

4.1 / 5

160

Reviews on Google

This office

Trustpilot logo

144

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Kingston upon Thames office, from every platform, shown as written. First names only.

5/5

Google

Very straightforward to deal with, i have been regularly informed of any changes and updates in regard to the new property. Massive thanks to Sean Gallen who went above and beyond to make sure i have had a pleasant experience with Chancellors.

Mr · 1 October 2025

Agent replied · 8 October 2025

Thank you, Mr. A! We're thrilled to hear about your positive experience with Sean and our team. Keeping you informed is our priority, and we're glad we could help make your property journey smooth. Your feedback means a lot to us!

5/5

Trustpilot

Felicity & Emilia were great

Felicity & Emilia were great. 10x better experience than using any other lettings company/agents!!

Chris · 26 May 2026

Agent replied · 28 May 2026

We are so pleased to hear about your excellent experience with us. We appreciate your kind words!

5/5

Trustpilot

Jamie Woodman has been really helpful

Jamie Woodman has been really helpful, is good at clear communication and always responds quickly.

Miss · 18 May 2026

Agent replied · 28 May 2026

We're happy to hear our team provided such helpful and clear communication. Thank you for your positive feedback.

5/5

Trustpilot

Ellie was professional and approachable…

Ellie was professional and approachable and treated us with a wonderful blend of respect, humour and honesty. It was a pleasure meeting her and she has been exceptional with her follow up and post offer support.

WATKINS · 25 November 2025

Agent replied · 26 November 2025

We are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

5/5

Trustpilot

Henley Chancellors Review

I was in situation where I was in an unfortunate position of having to find a rented property quickly. Katie for Chancellors (Henley) was able to find me a place quickly which alleviated alot of stress that comes with having to move suddenly. She was candid, responsive and a very polite agent and I appreciate her help and the help from Chancellors.

Mr · 18 May 2026

Agent replied · 28 May 2026

We are so pleased we could assist you in finding a property quickly during a stressful time. We appreciate you sharing your positive experience with us.

5/5

Trustpilot

A review for Shelby Chandler-Wootton as…

A review for Shelby Chandler-Wootton as she was our middle to last contact who helped achieve what we thought was the impossible. She went out of her way to make sure our buyer was getting stuff done. We believe between her and a 3rd party involved with the purchase of our new home, they got this done on time! We thank you so much for pushing our buyer because we soon learnt a few weeks after moving that they had absolutely no interest in living in our old home and have now LET this out thus confirming why it was more stressful waiting on them getting documents sent (they didnt really care it seemed, either too layed back or incompetent). We genuinely thought we were going to lose our buyer 1 week before Completion and by this point, both us and our sellers were already underway with moving and selling items. Shelby did what she could to get this over the line so we thank you!

Pete · 20 December 2025

Agent replied · 23 December 2025

We are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

5/5

Trustpilot

Dan has been brilliant

Dan has been brilliant, very accommodating very polite and a pleasure to deal with

Sarah · 15 May 2026

Agent replied · 28 May 2026

We are delighted to hear you had such a positive experience. Thank you for your kind words!

5/5

Trustpilot

Luke was very helpful and informative…

Luke was very helpful and informative showing us around the property. Not at all pushy and gave us time to look around the property with ease and allowed as much time as was needed.

Lucy · 25 November 2025

Agent replied · 26 November 2025

Thank you for leaving us this great review, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

5/5

Trustpilot

Great service

Charlotte has been extremely polite professional and helpful

Phil · 17 June 2026

Agent replied · 24 June 2026

We appreciate your kind words! We're glad you found our team member helpful.

5/5

Trustpilot

prompt and comprehensive letting…

prompt and comprehensive letting process Leilana was our very helpful contact

Alison · 26 May 2026

Agent replied · 28 May 2026

We're glad you had a positive letting experience. We appreciate your kind words.

5/5

Trustpilot

Bethany was really engaging and had a…

Bethany was really engaging and had a great understanding of the property.

Jonathan · 16 May 2026

Agent replied · 28 May 2026

We're glad to hear our team's engagement and property understanding were helpful. Thank you for your feedback!

5/5

Trustpilot

Positive experience throughout

Aisha was timely, honest, informative, helpful, etc.

Mr · 16 June 2026

Agent replied · 24 June 2026

We appreciate your kind words! We're glad our team was helpful.

5/5

Trustpilot

Hannah has been brilliant

Hannah has been brilliant from booking the viewing in, showing us around the property and had answers to all of our questions and help with a complex application

Consumer · 27 August 2026

5/5

Google

Very professional and friendly staff, always available to answer questions and provide guidance. Special thanks to Sean.

Mehul · 26 March 2026

Agent replied · 16 April 2026

Thank you Mehul for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

5/5

Google

I had the most amazing experience of being taken around to see houses by Sean! Lately been meeting a lot of people from different brokers but few were such pathetic experiences and then he came like a ray of hope, absolutely polished, first professional, yet personal, I will definitely recommend him and more power to you. Keep up the good work, Sean. Best

Pooja · 9 April 2026

Agent replied · 16 April 2026

Thank you so much for your wonderful feedback, Pooja! We're thrilled to hear about your positive experience with Sean at Chancellors - Stanmore Estate Agents. It's great to know he provided you with professional yet personal service while showing you houses. Your recommendation means a lot to us! We look forward to assisting you with your future property needs. Best wishes!

5/5

Trustpilot

Jessica was so helpful in my house…

Jessica was so helpful in my house buying process and made it go as smoothly as possible. We will 100% contact her for help in future.

Alice · 4 September 2026

5/5

Trustpilot

I would like to say a huge thank you to…Sherko

I would like to say a huge thank you to Sherko for all his hard work in selling my house in just 2 weeks!

Monica · 4 September 2026

5/5

Trustpilot

Danielle was excellent from start to…

Danielle was excellent from start to finish, my property was literally empty for less than a month now it has a new tenant

Mr · 20 December 2025

Agent replied · 23 December 2025

We are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

5/5

Trustpilot

Great customer service

Chancellors have proved quite helpful to us in a challenging rental market. I was especially happy with Julia’s level of effort and flexibility in helping me understand the rules of UK tenancies that were new to me, and guiding me through the process of starting a tenancy.

Mr · 16 June 2026

Agent replied · 24 June 2026

We're so glad we could assist you in a challenging market. We appreciate your kind words about our team's effort and guidance with your tenancy.

1/5

Google

They are a bunch of liars. We saw the house on the 05.07.2025. We like it and asked from when it's available. They said from 25.08.2025. We said all right, we take it. Long story short, from the 25.08. We end up to take the house from 02.09. In all this time only lies we heard from them. They need this certificate, they need another kind, they need the landlord to confirm. We allmost end up on the streets, because we put notice on the current house on 25. 07. 2025 with the current agency (JOSEPH SCOTT). They were very understanding and let us another month. And, i almost forget, that, we need it more then a month for the paperwork to be verified by a third party. Don't recomand at all.

Ilie · 8 September 2025

Agent replied · 8 October 2025

Thank you for bringing this to our attention ilie, we really appreciate it and are sorry that you have found it necessary to do so. So that we can look into resolving this for you, please can you send an email to directors@chancellors.co.uk Thank you.

5/5

Trustpilot

Great communication throughout the sale…

Great communication throughout the sale process on a regular basis and if felt like the team were taking a genuine ownership of the sale itself. Everyone I spoke to were extremely helpful and Jay did a fantastic job to enable us to get to the right conclusion.

Mark · 20 May 2026

Agent replied · 28 May 2026

We appreciate you sharing your positive experience! We're so glad to hear our team provided great communication and took ownership of your sale. Thank you for your feedback!

5/5

Google

We had the lovely, friendly and professional Ricky Vazquez come around to value our property. He was on time, warm and friendly and very engaging to not only us but our three year old son. We were thoroughly impressed with his extensive research and knowledge of the local area. He also gave us some good tips when it came to property search for our next home. Highly recommend Ricky and Chancellors.

Natasha · 13 May 2025

5/5

Trustpilot

Great customer service by Charlotte

Charlotte has been great taking her time to show us around a property we wanted to view.

Norbert · 20 December 2025

Agent replied · 23 December 2025

We are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

5/5

Trustpilot

Hi to everyone at chancellors am please…

Hi to everyone at chancellors am please to let you know that am very happy with the service I have been receiving from you lot I would recommend you to any one thank you so much for everything to the head office of chancellors and also hey on wye chancellors also to Jared and Becky for all there help from John kemp

Jonny · 1 September 2026

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Chancellors's Google reviews

Questions about Chancellors Surbiton

How many reviews does Chancellors Surbiton have?

Chancellors's Kingston upon Thames office has 304 reviews across two platforms: 160 on Google, 144 on Trustpilot (across the whole business).

What is Chancellors Surbiton's rating?

Chancellors Surbiton is rated 4.3 out of 5 across all 304 reviews, and 4.1 out of 5 on Google from 160 reviews.

Where is Chancellors's Kingston upon Thames office?

Chancellors Surbiton, 1-5 St Mark's Hill, Surbiton, KT6 4LH, Kingston upon Thames, KT6 4LH.

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