5/5
TrustpilotPositive experience throughout
Aisha was timely, honest, informative, helpful, etc.
Agent replied · 24 June 2026
We appreciate your kind words! We're glad our team was helpful.
Trusted Agent profile · Kingston upon Thames
Chancellors Surbiton reviews in Kingston upon Thames
★★★★★
342 reviews across 2 platforms
1-5 St Mark's Hill, Surbiton, KT6 4LH, Kingston upon Thames, KT6 4LH
Part of Chancellors, see every office.
Chancellors's office in Kingston upon Thames, at 1-5 St Mark's Hill, is rated 4.3 out of 5 across 342 reviews on two platforms, including 179 Google reviews rated 4.1.
Reviews
Every review we hold for the Kingston upon Thames office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotHannah has been brilliant
Hannah has been brilliant from booking the viewing in, showing us around the property and had answers to all of our questions and help with a complex application
5/5
GoogleVery professional and friendly staff, always available to answer questions and provide guidance. Special thanks to Sean.
Agent replied · 16 April 2026
Thank you Mehul for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
GoogleI had the most amazing experience of being taken around to see houses by Sean! Lately been meeting a lot of people from different brokers but few were such pathetic experiences and then he came like a ray of hope, absolutely polished, first professional, yet personal, I will definitely recommend him and more power to you. Keep up the good work, Sean. Best
Agent replied · 16 April 2026
Thank you so much for your wonderful feedback, Pooja! We're thrilled to hear about your positive experience with Sean at Chancellors - Stanmore Estate Agents. It's great to know he provided you with professional yet personal service while showing you houses. Your recommendation means a lot to us! We look forward to assisting you with your future property needs. Best wishes!
5/5
TrustpilotJessica was so helpful in my house…
Jessica was so helpful in my house buying process and made it go as smoothly as possible. We will 100% contact her for help in future.
1/5
GoogleIncredibly unprofessional and racist experience. We booked to see a house on 18 October at 2 p.m., got a confirmation text. Waited 5 minutes, no signs of Zain. When we called, he told us we were mistaken our appointment was at 2:10 and he would be there in 10 minutes. Whilst waiting, a couple arrived and we found out their appointment was 2.15 and they waited with us. Zain arrived 25 minutes late, introduced himself, didn't acknowledge being late or offer an apology. He was dismissive as he showed my family through first. He provided no information about the house, only responding to our questions and rushing us around the house. The entire viewing was done in about 6 minutes. As we left, and the other couple went in his demeanour changed. He apologised to them for the delay, told them to take all their time and was very warm and cordial with them. The couple were white and his change in attitude seemed discriminatory. Between the poor communication, lying and rudeness, this experience has put us off using Chancellor's completely. We will be looking to more professional agencies instead.
Agent replied · 23 December 2025
Thank you for bringing this to our attention Nomsa, we really appreciate it and are sorry that you have found it necessary to do so. So that we can look into resolving this for you, please can you send an email to directors@chancellors.co.uk Thank you.
4/5
TrustpilotA mixed time with renting through…
A mixed time with renting through chancellors with false information being provided at the start of my tennacy and late notices of rent increases but since Jamie woodman took over our account she was nothing but fantastic right up until the end of our tennacy which ended on a positive note and should be comended for the work they put in to make everything right!
5/5
TrustpilotDanielle was excellent from start to…
Danielle was excellent from start to finish, my property was literally empty for less than a month now it has a new tenant
Agent replied · 23 December 2025
We are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
TrustpilotElla was so lovely and accommodating
Ella was so lovely and accommodating. Thank you for helping us find our dream home!
1/5
GoogleThey are a bunch of liars. We saw the house on the 05.07.2025. We like it and asked from when it's available. They said from 25.08.2025. We said all right, we take it. Long story short, from the 25.08. We end up to take the house from 02.09. In all this time only lies we heard from them. They need this certificate, they need another kind, they need the landlord to confirm. We allmost end up on the streets, because we put notice on the current house on 25. 07. 2025 with the current agency (JOSEPH SCOTT). They were very understanding and let us another month. And, i almost forget, that, we need it more then a month for the paperwork to be verified by a third party. Don't recomand at all.
Agent replied · 8 October 2025
Thank you for bringing this to our attention ilie, we really appreciate it and are sorry that you have found it necessary to do so. So that we can look into resolving this for you, please can you send an email to directors@chancellors.co.uk Thank you.
5/5
TrustpilotGreat customer service
Chancellors have proved quite helpful to us in a challenging rental market. I was especially happy with Julia’s level of effort and flexibility in helping me understand the rules of UK tenancies that were new to me, and guiding me through the process of starting a tenancy.
Agent replied · 24 June 2026
We're so glad we could assist you in a challenging market. We appreciate your kind words about our team's effort and guidance with your tenancy.
5/5
TrustpilotChancellors are hands down the best…
Chancellors are hands down the best estate agents I've ever been a tenant with. They are incredibly responsive and any issues are always resolved quickly. Our property manager, Molly Adams, always goes the extra mile, ensuring we are aware of what is happening at each step in a process and following up to make sure that everything went smoothly and was completed as expected.
5/5
TrustpilotGreat communication throughout the sale…
Great communication throughout the sale process on a regular basis and if felt like the team were taking a genuine ownership of the sale itself. Everyone I spoke to were extremely helpful and Jay did a fantastic job to enable us to get to the right conclusion.
Agent replied · 28 May 2026
We appreciate you sharing your positive experience! We're so glad to hear our team provided great communication and took ownership of your sale. Thank you for your feedback!
5/5
TrustpilotGreat customer service by Charlotte
Charlotte has been great taking her time to show us around a property we wanted to view.
Agent replied · 23 December 2025
We are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
GoogleI was shown a few flats by Chancellor estate agent. Every time I was emailing Sandya , she would reply promptly to my emails, and I found her very helpful and friendly. I would definitely recommend their services.
Agent replied · 11 October 2026
Thank you for your wonderful feedback, Zohal! We're thrilled to hear that Sandya provided you with prompt and friendly service during your search for flats. Your recommendation means a lot to us at Chancellors - Stanmore Estate Agents. If you need any further assistance in the future, please don't hesitate to reach out.
5/5
TrustpilotHi to everyone at chancellors am please…
Hi to everyone at chancellors am please to let you know that am very happy with the service I have been receiving from you lot I would recommend you to any one thank you so much for everything to the head office of chancellors and also hey on wye chancellors also to Jared and Becky for all there help from John kemp
5/5
GoogleChancellors in general have always made an effort to market my property both for sales and lettings in a proactive way. Zain in particular has been very professional and transparent providing the right guidance on the market and has gone the extra mile to generate an interest in rentals and helped with the decision making process.
Agent replied · 16 April 2026
Thank you for your wonderful feedback, Bal! We truly appreciate your kind words about the proactive marketing of your property by Chancellors - Stanmore Estate Agents. It's great to hear that Zain's professionalism and transparency made a positive impact on your experience. We're committed to going the extra mile for our clients, and we're glad to have assisted you in the decision-making process. If you need further assistance, feel free to reach out!
5/5
TrustpilotLetting experience
Katie was super helpful from the start. Communication was excellent and I was kept up to date at every stage of the process.
5/5
TrustpilotWe recently had the pleasure of viewing…
We recently had the pleasure of viewing two properties with Ben Armstrong from Chancellors, and the experience was excellent from start to finish. Ben was professional, friendly, and very knowledgeable about both the properties and the local area. He took the time to answer all of our questions clearly and made the whole viewing process smooth and stress-free.
5/5
TrustpilotThe bookings viewing process was quick
The bookings viewing process was quick. We met kashan who viewed the property to us . He was very polite very kind , friendly and professional .what stood out the most his willingness to answer all my question .i highly recommend kashan anyone who looking for property. Thank you for your outstanding service. Thank you so much kashan helping us
5/5
GoogleCallum Shellard was very helpful from the start and a very pleasant person to deal with. Very Happy with the service provided especially considering this is our first experience with letting and we were not familiar with the process.
Agent replied · 11 April 2025
Thank you, Maria! We're thrilled to hear that Callum provided you with excellent service during your first letting experience. Our team is dedicated to making the process as smooth as possible for our clients. If you have any more questions or need assistance in the future, please don't hesitate to reach out. We appreciate your kind words!
5/5
TrustpilotI appreciate all the help and support provided
I have had quite a few questions and support requests towards two of our rental properties that will be occupied by tenants towards the end of January next year, and Rebecca Fields proved to be EXTREMELY helpful resolving most of the issues herself or contacting the relevant Chancellors staff that could resolve this issues I have been dealing with.
Agent replied · 23 December 2025
Thank you for leaving us this great review, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
5/5
GoogleJust wanted to say thank you to Ricky Vazquez for his professionalism, knowledge and help with the sale of our property. We wish him good luck with his future projects.
Agent replied · 11 October 2026
Thank you for leaving us this great review Greig, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
1/5
GoogleThe Chancellors property management team is grossly incompetent. It has been exhausting dealing with them. False promises and continuous lies.
Agent replied · 11 October 2026
Dear Zak, We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention. Best regards, Customer Care Team
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