Chancellors Surbiton reviews in Kingston upon Thames

★★★★★ 5/5

Trustpilot

Great knowledge and communication…

Great knowledge and communication throughout

Mrs · 18 June 2026

★★★★★ 5/5

Trustpilot

Thanks Amy Jones for helping us out…

Thanks Amy Jones for helping us out proactively to get through our renewals agreement.

Anshul · 26 November 2025

★★★★★ 5/5

Trustpilot

Jessica gave us a brilliant viewing

Jessica gave us a brilliant viewing, answering all our questions and being professional and friendly. We really enjoyed our visit thanks to her insights.

Meggie · 13 September 2026

★★★★★ 5/5

Google

Hello. I would really like to thank Denys for his help and responsiveness. Very good employee, helped with all the questions we needed!

Вита · 25 June 2024

★★★★★ 5/5

Trustpilot

Very impressed

We met Charlotte for the first time yesterday and we were extremely impressed with her professionalism, knowledgeable and friendly approach.

John · 25 September 2026

★★★★★ 5/5

Google

Sean give me a very good advice his very good person Allways he back to me very early Thanks to ben and zen as well

Vishu · 20 December 2025

★★★★★ 2/5

Trustpilot

We have previously had good experiences…

We have previously had good experiences with Chancellors but unfortunately since we moved in at the start of July there have been constant issues.

Miss · 28 August 2026

★★★★★ 5/5

Google

Thank you once again for your support, Sandya! You’ve been very professional, clear in explaining every detail, and always carried a great attitude. I’m confident you’ll have a bright and successful career ahead.

Ilavarasi · 1 October 2025

★★★★★ 5/5

Google

Great experience so far. Particular thank to Kevin-Agyemang Owusu for taking the time to show us the properties and waiting even if we were late and trying his hardest to arrange viewings.

Alexandru · 24 October 2023

★★★★★ 1/5

Google

If there is a zero star, definitely I will give them zero.... I saw an ad on a renting website for a property in stanmore, I called them, did the viewing, put an offer and got accepted. What happened after that was totally a nightmare for me and my husband and kids... We were here in Uk for 1.5 months, staying in an hotel, it was a veeeeery distressing situation, we were finally happy when our offer for the property got accepted, immediately we payed all the money and did the whole requested checks. BUT GUESS WHAT !!!!! before the moving date which was the 17th of March, they called us on the 16th of March at 5 pm to say that we are sorry you can't come tomorrow because we "ACCIDENTALLY DISCOVERED THAT OUR CLIENT IS NOT THE LEGAL OWNER OF THE PROPERTY " what the !!!!, what is your level of professionalism to ACCIDENTALLY discover this now????? After we have already done checkout from the hotel???? They said their client's mum, which is the owner, may be able to sign by the 1st of April but "WE CAN'T GUARANTEE " she might also refuse. We left with no choice but to wait. Few days later we recieved an email from Chancellors stating that unfortunately they did the electricity check for the property which was UNSATISFACTORY AND THERE IS A POTENTIAL DANGER, and it will take further 28 days to fix. Imagine we have moved with our kids to the property which was potentially dangerous because of the negligence of such a state agency, they never respect their clients and the safety of our kids. I will never trust them, that's why I immediately asked for full refund, which takes days and days, and several emails to get MY MONEY back, furthermore they re-put the property back to market while they knew it is not safe. I will never advise anyone to deal with such an agency with zero level of professionalism.

Marwa · 24 October 2023

★★★★★ 1/5

Google

STAY AWAY LANDLORDS AND TENANTS. Slow, lethargic, unprofessional, dissapointing, condescending awful service. I've spoken to 5 different members of staff to try and book a viewing. We was promised to expect a call back however we was never called back. I feel sorry for the landlord who was looking for tenants as it took us 2 weeks to find out that the property we was interested in was no longer on the market, even though we was told on the same day it was still on the market. I asked the manager why I was just told 10mins prior by another colleague that the property was still available and now its not. And why its taken 2 weeks of me calling and not getting updates. And he's response was "its probably to do with your income". No one I've spoken to so far seems as though they care enough about their customers. I'll be very intrigued as to how landlords find their management. Absolutely useless.

Jay · 24 October 2023

★★★★★ 1/5

Google

The worst agent we have used. After purchasing their silver service we heard nothing whatsoever from them after introduction. Our tenant left after 13 months without the contract being extended so we had to collect rent for the final month, arrange checkout, etc. We then received a bill for the 13th month. I asked what service they were billing for and they could not articulate an answer but referred it to a debt collection service. They also sold us a very expensive Deposit Replacement Scheme for 650gbp. When I submitted the required paperwork and attempted to claim they kept stalling with utterly nonsensical answers, eventually telling me the deadline for a claim had passed. We will be referring the matter to the FOS. Chancellors have since been blacklisted on all of our properties and I would urge caution on behalf of landlords and investors. Please feel free to contact me if you have experienced similar in respect of misselling as if it is commonplace there are grounds for a class action.

Andy · 24 October 2023

★★★★★ 5/5

Google

I had a wonderful experience with Chancellors. Sandya, who showed me around, was kind, professional, and very informative. She was also extremely prompt in her replies, which made the whole process smooth and stress-free

Shai · 17 September 2025

★★★★★ 5/5

Google

Denys has been very helpful when asking for advice when trying to rent through Chancellors, he is attentive and very responsive!

Nikol · 26 May 2024

★★★★★ 1/5

Trustpilot

Really poor rental service

Really poor. Very difficult to deal with. We had to wait for their commercial team to confirm receipt of funds. Really poor.

Jonathan · 25 August 2026

★★★★★ 5/5

Google

Very nice experience! Would like to give 5stars for Callum, our agent with whom we were in touch regarding our property search. He is the most helpful agent we ever came across. His patience and understanding is something which is really commendable. Right from 1st day he has never let us down and has always been extremely kind and helpful. Highly highly recommending Callum from chancellors.

Ruchira · 25 June 2024

★★★★★ 5/5

Trustpilot

Jamie Woodman

Good customer service

Mohammed · 21 May 2026

★★★★★ 1/5

Trustpilot

The agency staff were extremely rude…

The agency staff were extremely rude and unprofessional. I wouldn’t recommend this company to anyone.

Sophie · 27 September 2026

★★★★★ 5/5

Trustpilot

It was a pleasure dealing with David…

It was a pleasure dealing with David Airs who gave me regular updates on the progress of the sale of my property.

Cheryl · 26 November 2025

★★★★★ 4/5

Trustpilot

Good presentation

Jessica presented the house we viewed well, she was informative and engaging which made our visit very worthwhile.

Nick · 26 August 2026

★★★★★ 5/5

Google

Had a good experience with them, particularly Taylor Rosen was very helpful as he understood what was needed to find me a property. Thank you Guys.

Alok · 24 October 2023

★★★★★ 5/5

Trustpilot

Great service provided by Olivia Hesson…

Great service provided by Olivia Hesson - thanks v much indeed for your help & support

Ian · 3 September 2026

★★★★★ 5/5

Trustpilot

Working with Katie has made our renting…

Working with Katie has made our renting experience far easier

Lucy · 6 October 2026

★★★★★ 5/5

Google

Exceptional service from start to finish! The team at Chancellors went above and beyond to ensure that every aspect of my property management needs was taken care of efficiently and professionally. From the initial consultation to the final paperwork, they provided clear communication and expert guidance. I highly recommend Chancellors to anyone seeking reliable and trustworthy property management services. Thank you for your outstanding support!

Ye · 26 February 2024