Trusted Agent profile · Kingston upon Thames
★★★★★
322 reviews across 2 platforms
1-5 St Mark's Hill, Surbiton, KT6 4LH, Kingston upon Thames, KT6 4LH
Chancellors's office in Kingston upon Thames, at 1-5 St Mark's Hill, is rated 4.3 out of 5 across 322 reviews on two platforms, including 160 Google reviews rated 4.1.
Every review we hold for the Kingston upon Thames office, from every platform, shown as written. First names only.
5/5
GoogleGreat experience with Denys from Chancellors. He was professional, friendly and diligently assisted me through my new rental process.
Thank you Ruvimbo for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the team at Stanmore.
4/5
GoogleAshley along with his Colleague Zoe was instrumental for our successful Rental property hunt. We were ideally looking for furnished property but had favored property which was offered unfurnished and they worked their magic and made our wish possible. Great team with efficient communication channels.
5/5
GoogleI appreciate your help and support Denis. You helped us to find our perfect place.
Thanks so much for sharing your experience with us Masi.
5/5
TrustpilotGreat communication and help finding a…
Great communication and help finding a place
5/5
Trustpilotrecommend
great experience of selling through chancellors. very professional, great pictures, excellent support with chasing solicitors (although I would avoid the in house solicitors they recommend).
5/5
GoogleFantastic team. Steve Andrade was a star helping me out in every single step in selling my property. Efficient branch and extremely professional. Will recommend them to anyone known to me that wants to sell their property. (Already done so too) thanks team
5/5
GoogleWe had a great experience with A&R. Neal was very helpful from the off and was willing to assist whenever necessary. He paid great attention to detail and everything moved along smoothly. Would definitely recommend - ask for Neal when you call!
1/5
GoogleScheduled a valuation appointment with them. Tried to ring 3 times for confirmation no answer. So I drove 40 mins to the appointment then was told over the phone it’s cancelled due to no confirmation…no email no text no callback whatsoever. Very unprofessional and complete time waster
Hi J Liu, thank you for taking the time to get in touch, we are very disappointed to read of your concerns. So that we can investigate this, please could you contact us via louise.hughes@chancellors.co.uk with the details? Many thanks.
5/5
TrustpilotNo complaints :))
No complaints everything done professionally, thankyou
1/5
Googledisgusted by the way my daughter was treated by the office staff(ms Allen) after she had moved into a rented property. I am still waiting for my money, owed by the company---bearing in mind that my daughter vacated the flat in February. Really disappointed in agent with such a famous tag to it.
Hi Mina, thank you for taking the time to write a review. I am sorry to read of your concerns. Please could you send the details to seniorsupport@chancellors.co.uk so that we can investigate this for you? Many thanks.
5/5
GoogleI’ve dealt with a lot of agents in the area. Slightly apprehensive after reading some of the reviews but we were pleasantly surprised. Neal has been very professional and made a tedious task somewhat enjoyable.
5/5
GoogleChancellors stanmore state agent is very helpfull specially Mr. Callum. Absolutely five stars.
Thank you Regie for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
GoogleFrom start to finish Oliver Virdee was extremely helpful with all matters. He has continued to be responsive post the sale. Would like to continue to deal with Anscombe and in particular Oliver as an agent. Thanks
1/5
GoogleVery unprofessional. Instead of actually listening what you're after , they tell you to give a 5 star review because they get a bonus and can get out with his daughter. Anyway I didn't rush as it's unfair to give a review without trying first.
Hi Amelia, thank you for taking the time to get in touch, we are disappointed to read of your concerns. So that we can investigate this, please could you contact us via customercare@chancellors.co.uk with the details? Many thanks.
5/5
GoogleDenys, thank you for helping me to find a property
Thank you Lina for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
1/5
GoogleAppalling service from beginning to end - I am selling my house through them and I do not believe I have had the right marketing or approach however I reserved judgement - I then got a call from estate agent I am buying the house from who have arranged viewings (the do not want commission) I called to speak to the Manager Mark who unleashed a tirade of poor customer service and rudeness! he did not listen to what I said and was quite threatening ! I am paying 8500 for the pleasure of that!!
5/5
GoogleWe came across A&R by driving past the branch. We popped in and we're greeted by Neal. It was a nicer experience than others that we've had and just wanted to recognise him for his understanding of our situation and taking our thoughts on board. He's proved to be very knowledgeable of the area and always very punctual for appointments which is very rare from other estate agents. We look forward to working with A&R going forward and will recommend the branch.
1/5
GoogleTHIS IS THE WORST ESTATE AGENTS TO DEAL WITH! I have tried to contact the sales team on numerous occasion, and have always been told they will call back. They never call back! It has been 4 weeks and I haven't received a single call back. I spent a whole day on Saturday trying to ring them, because I wanted to view a property. The lady on the phone assured me that they would call back before 4. Still nothing. I am appalled by their lack of respect, care and professionalism.
5/5
GoogleVery good experience with the lettings team. As a landlord, I was keen to re-let my property following a tenancy expiry. The team sourced a good tenant and achieved greater than asking price! The admin process up to to signing is well communicated and service is very professional, I only took the tenant only option, but would not hesitate in giveing full management of the property to the team if required. As an experienced landlord, I would recommend the company.
5/5
GoogleI would just like to say a massive thank you to Reece. He has provided me with an excellent customer service and he is a credit to the company!
5/5
GoogleEveryone here was helpful, efficient and and very professional. Special thanks to Parys for all his hard work. Would thoroughly recommend anyone to sell their house using this team!
1/5
GoogleTotally disappointed with the services they provide! Poor customer service! Very unprofessional and extremely rude!
Hi ioana, thank you for taking the time to get in touch, we are very disappointed to read of your concerns. So that we can investigate this, please could you contact us via directors@chancellors.co.uk with the details? Many thanks.
5/5
GoogleThank you everyone! Amazing team.😊 …
1/5
GoogleIf I could leave -1 I would. This is the worst estate agent in the world. Please avoid them like the plague. All they are interested in is bullying you and taking your money and nothing else. Avoid them and go elsewhere.
Hi Sanj, thank you for taking the time to write a review. We are however, disappointed that you have not had the experience we would have liked you to have had. Please could you write to us at seniorsupport@chancellors.co.uk with the details so that we can take steps towards putting this right for you? Many thanks.
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