Barnard Marcus Surbiton reviews in Kingston upon Thames

★★★★★ 5/5

Google

Really helpful and smooth move in. Loved the welcome box and thanks to Sophie and Alex for answering all our questions so quickly!

Eloise · 23 October 2023

★★★★★ 5/5

Google

Billie and Sophie were great! Super responsive and helped us navigate a really tight timeline to ensure we got into our rental. Would recommend!

Alex · 2 April 2025

★★★★★ 5/5

Google

Excellent and professional service . Billie Radford was very helpful; polite, kind and patient. Keep up the good work.

Rue · 10 December 2023

★★★★★ 5/5

Google

I wanted to find a property which needed to match a lot of requirements for myself and my family, unfortunately there wasn’t any available suitable, however the service that I received from Martin was outstanding, I had been searching for quite a while, as you can imagine it’s very stressful especially under time constraints. Martin was extremely reassuring, polite and went above and beyond to try and find somewhere suitable, nonetheless it didn’t work out but I wanted to write this review to let others know that the service you will receive is second to none and I left thoroughly satisfied with the help and positive nature Martin offered at barnyard Marcus, I would highly recommend this estate agency your needs will be matched.

James · 24 October 2019

★★★★★ 5/5

Google

Excellent and professional service . Billie Radford was very helpful; polite, kind and patient. Keep up the good work.

Rumbidzai · 27 November 2023

★★★★★ 4/5

Google

The team at Barnard Marcus Surbiton all worked really hard to sell our flat. It was a tough market with lots of competition but the team kept working their contacts and we sold through Barnard Marcus after a few months hard work. Jo (branch manager) is particularly good at listening to your concerns as a seller and giving advice without being pushy. The after sales support we got from Kecia was outstanding and I don't think our sale would have gone through without it. It's not a done deal when the offer is accepted!

Jenna · 24 October 2018

★★★★★ 5/5

Google

Selling my flat with Jo and Ben was a great experience. At the start Jo was head and shoulders above the other agents I invited round to value the property, friendly and warm with extensive research and a better presentation of how she’d sell the property and the right pricing strategy. She also created a timeline with formal reviews along the way. Before going on the market the entire team at the office, not just Jo and Ben, visited the flat so they were able to give a first-hand perspective to any buyers they were dealing with. Then throughout the selling process responsiveness was excellent - I felt fully informed on what was happening and I had a detailed breakdown of web traffic and feedback from viewings. Finally, as interested parties started to make offers these were dealt with extremely professionally and I always felt they were in my corner when it came to the negotiation. I was very happy with price agreed, and they achieved that three weeks after going on the market. Overall I would rate Barnard Marcus very highly and would recommend them to anyone looking to put their home on the market.

Rick · 24 October 2018

★★★★★ 5/5

Google

I was looking out for a 2 BHK in and around Surbiton /Tolworth area....approached many Letting agents but when i spoke to Vinny and Christina from their Surbiton branch, i realized that i came to the correct place. Fixed a property in Tolworth which suits my requirement and Budget and was really impressed with the professionalism, prompt response and courteous services from Vinny. He is a great guys and also not to forget the help and support provided by Christina Thompson....Kudos to the great team @ Bernard Marcus Surbition

Venkatesh · 24 October 2017

★★★★★ 5/5

Google

I am new to the area having relocated in order to pursue a new career. I had been to several estate agents looking to find a property to rent, but nothing compared to the services at Barnard Marcus, and in particular Vinnie. He is a very proffessional and polite individual and he helped me find the perfect property to meet my needs. Excellent service, I really hope the other Barnard Marcus branches have services as good as this branch. Thanks again!

Tiroy · 24 October 2017

★★★★★ 5/5

Google

We are in the process of selling our house through Barnard Marcus and Jo, James and the team have been brilliant. We were on the market with another agent for nearly 3 months and we had very few viewings and were really losing heart. When we spoke to Jo she had thoroughly researched the situation and generally impressed us, and they haven't let us down. These guys work hard! James didn't leave the office the first day until he had secured us a viewing and they maintained that level of enthusiasm and commitment. After 3 weeks we are under offer thanks to their efforts. Fingers crossed. Highly recommended.

Sharni · 24 October 2017

★★★★★ 5/5

Google

Out of all the estate agents BM were the best to deal with. A particular note to ask to deal with Billie at the Surbiton branch. She was able to fully understand my requirement and arranged viewing in a timely manner only to properties that met my requirement so there wasn’t any wasted time. Best of luck to Billie and keep up the hard work.

Yazan · 23 October 2023

★★★★★ 5/5

Google

10 months, 4 estate agents and 3 buyers later and we have finally sold our property- but this is largely thanks to Joanne for being personable and incredibly hard working! Always contactable and completely understanding. Georgia also worked very hard to get us the sale in the first place but we have learnt the hard way how important the post-offer stage is, and this is where Jo made such a difference. Thanks guys, we can't wait to move!

Victoria · 24 October 2017

★★★★★ 5/5

Google

Thank you very much to Billie and Sophie! We have received such a great service and support from them both. Very quick to reply to our queries and always very professional. They have made our moving very smooth and stress-free! Thank you!

Mathilde · 25 November 2024

★★★★★ 5/5

Google

Couldn’t recommend Tom and the team at Barnard Marcus enough. Everything they said they would do, they did. No harassment, no over-inflation of prices to try and get our sale, no nonsense. Will definitely use them again when we move on to our next adventure! Thanks guys!

Oliver · 23 October 2023

★★★★★ 5/5

Google

We rented through BM and the service was good. We were informed well what needed to be done (just moved to UK) and Megan was really helpful. The process took a bit longer than expected, but other than that, we were happy

Piia · 24 October 2019

★★★★★ 5/5

Google

We were given excellent service at every point. Our queries were resolved and help was provided promptly.

Neha · 8 September 2025

★★★★★ 1/5

Google

This agency is totally unreliable and unprofessional . We saw a property and would like to go forward and they said landlord accept our offer but he is keen on to move to his property as soon as possible . As I would like to keep my word I gave my notice to the present agent before referencing , then after a week this agency ( Bernard Marcus) didn’t contact me and when I contacted they said that the property is gone because my referencing didn’t go through . I called referencing company and they said our referencing was successful. This agency wind me up easily . 👎🏻

NIno · 23 October 2021

★★★★★ 5/5

Google

Thanks so much to Rebekah McMilan who helped us to get our perfect flat. She stepped in to speed up the process and speak to people on our behalf when things started taking too long. Great service from Rebekah and she really helped to ease the stress that comes with moving. Would 100% recommend 🙏🙏 …

Caroline · 23 October 2022

★★★★★ 5/5

Google

Very professional team, particularly Louis from sales, very gentleman and genuine.

Birzo · 23 October 2023

★★★★★ 5/5

Google

I’ve recently purchased a property with Barnard Marcus and couldn’t be happier. I was dealing Holly and she’s been absolutely brilliant from start to finish. I’d previously purchased with other companies which was a headache, but Holly took all concern and stress away and I’d highly recommend the service. Thanks Holly & Barnard Marcus.

Dan · 23 October 2022

★★★★★ 5/5

Google

Tom and his team are outstanding. The Surbiton branch are efficient, honest and organised. The process was smooth and everyone treats you so well. We felt so welcome and we're in love with their marketing process in particular. They're the only estate agent we'll do business with. Thanks so much all! Sarah and Andre

Sarah · 23 October 2022

★★★★★ 5/5

Google

Nick and Christina were both fantastic. My flat was let within 24 hours at £100 a month over what we were advertising for. Excellent advice and customer service from the very start. Highly recommend!

Nick · 23 October 2020

★★★★★ 5/5

Google

We just sold our flat through Barnard Marcus in Surbiton and the service was brilliant throughout. From valuation through to completion, Jo, Ben and Aaron were all really helpful, efficient, supportive and friendly. Jo gave some great advice at our first meeting resulting in us getting a good price for our flat and enabling us to move into our dream house quicker than we ever anticipated. Would definitely recommend.

Amy · 24 October 2019

★★★★★ 5/5

Google

We just secured our first family home today and with the help of Alex and the team at Barnard Marcus we would like to express individually how helpful, Friendly and super Professional Alex has been in finding us this Property. 10/10

Piers · 23 October 2023