Barnard Marcus Surbiton reviews

★★★★★ 5/5

Google

Belinda Pollard has been offering professional advice and consultation for a highly complex property sale and purchase. Belinda managed to transform a challenging situation into one with a very positive and hopeful outlook - because of her vast knowledge of the property market and mortgages, her financial experience and professional approach. Thanks to Belinda, who is incredibly gifted with numbers and calculations, as well as knowledgeable about the property market, and a very fast thinker, I learned about new information on what I could afford and saved a lot of money that I would not have otherwise been able to do, had I gone with a different advisor. It has been a transformative experience. Belinda is trustworthy and meticulous, and she has your best interests at heart. She is on top of the situation, no matter how complex. Not only that, she is a very clear communicator and has been very kind, honest and reassuring, which is very important when going through a stressful flat sale/purchase process. It can be a complex journey to navigate the world of property, but not with Belinda, who is brilliant. Hence I want to strongly and highly recommend Belinda Pollard's services at Barnard Marcus!

Dee · 19 March 2026

★★★★★ 5/5

Google

I've been a landlord for five or six years and have never used an Estate Agent before, always did everything myself. I was approached by Sophie at Barnard Marcus in Surbiton when one of my rentals came empty and I was strugggling to find a suitable tenant. I thought why not give it a try, and a week later my property was rented out and I had the unusual experience of not having to do anything! Sophie and the team were great and they've certainly made me think twice about the value a good Estate Agent can bring to the party. Chris

Chris · 16 March 2026

★★★★★ 5/5

Google

I worked with Belinda during a property purchase and found her to be a highly disciplined and competent professional throughout the process. She is extremely well organised, knowledgeable, and attentive to detail, and she communicates in a clear, structured, and reassuring way. Even in moments of uncertainty, it was easy and pleasant to work with her, and I always felt that the process was being monitored carefully and proactively. Belinda’s service is particularly well suited to clients who value having their mortgage position actively overseen by a professional, rather than managing it themselves. While the fee is considerable, it reflects the level of responsibility, continuity, and peace of mind that come with her involvement, especially for those who prefer to outsource the ongoing monitoring of their mortgage health and future options. I would not hesitate to recommend Belinda to anyone looking for a reliable, thorough, and professional mortgage adviser.

Irina · 16 February 2026

★★★★★ 5/5

Google

Billie provided us with the best customer experience. Very professional yet polite and patient in her communications, especially when it came to chasing with our employer reference checks which got a bit delayed than we expected. She also provided us with clear step by step instructions that made this whole chaotic journey of moving in and getting the sea of paperwork done so much easier. She was always available to answer all my questions (even the silly ones 😅). Thanks Billie, keep up the great work. I wish Billie and Barnad Marcus a bright future.

Sharmain · 16 December 2025

★★★★★ 5/5

Google

We have just completed on our new home! Huge thanks to Belinda Pollard who was truly the heavy lifter in this whole process, taking us through every step and chasing all the relevant people, got us a better rate after a subsequent check and very clearly worked for our best. I hope she goes far with her friendly and professional work ethic!

Samuel · 16 February 2026

★★★★★ 5/5

Google

Belinda Pollard has been amazing in guiding myself and my husband through the house buying process as first time buyers. Truly has made the whole home buying journey more easier and explained each detail carefully. Could not have done this without her.

Aminah · 13 April 2026

★★★★★ 5/5

Google

I chose Barnard Marcus to sell my house and then rent a flat and I cannot be happier that I picked this agency! Tom was super helpful with navigating the house sale - we managed to sell the property incredibly quickly! Sophie and Billie from lettings made the renting process very smooth and stress free. Honestly I have never had such a pleasant experience dealing with renting agents, they are both very lovely! Couldn't recommend them more.

Julita · 7 May 2025

★★★★★ 5/5

Google

I want to say a big thank you to Sophie and Billie for their work on my flat. They found a tenant in a number of days. They were so supportive and patient with me, especially as I was heavily pregnant. I was never made to feel stupid about …

Cristina · 16 November 2025

★★★★★ 5/5

Google

We've received amazing support from Belinda as our mortgage broker. Belinda is diligent, friendly and well-organised during the course of our house transfer. I highly recommend Belinda to everyone who is considering buying a property, and massive thanks again to Belinda for supporting us :)

YI · 25 November 2025

★★★★★ 5/5

Google

Exceptional standard of service from Tom, Ben and team. Excellent communication and smooth final completion. 100% satisfaction, personal needs met through communication. Thanks a million guys!!

Dee · 10 April 2026

★★★★★ 5/5

Google

I wanted to express my gratitude for the fantastic service we received from Barnard Marcus Surbiton. Sophie was brilliant in helping us get the property on the market, and it was rented out within a week, absolutely awesome! I also want to mention Billie, who assisted Sophie in finding the right tenants and getting everything sorted. Their combined efforts made the process smooth and efficient. Thank you both for your excellent work!

Talha · 22 September 2024

★★★★★ 5/5

Google

"Glen Fulham" Mortgage Manager was so wonderful and gracious to me during the entire process!" we thank him for all of his help and support to get the mortgage and assisting all of the paper work. He was amazing! "Glen" has been very helpful and friendly in general and his level of customer service was outstanding. He went above and beyond dealt with the stresses involved in finding a mortgage lender. Glen Not only did he finds me the best deal, he also consistently kept me updated and managed to get a pre-approval quickly. During our house purchase process, we made changes few times due to the change of property and mortgage amount etc., Glen was patiently dealt with the situation and helping us. Overall Excellent service was provided by Glen, happy to recommend Glen to any one, Thank you so much.

Vijay · 25 February 2024

★★★★★ 5/5

Google

We recently had the pleasure of working with Barnard Marcus, Surbiton and their team, from start to finish, the entire experience was seamless. Special thanks to Billie, with the help of Sophie they provided expert advice, were incredibly responsive, and went above and beyond to make sure everything ran smoothly. Their professionalism, attention to detail, and commitment were truly exceptional - we can’t thank you enough :)

Gloria · 8 October 2024

★★★★★ 5/5

Google

Billie was very proactive in securing a tenant for my rental property in Surbiton. The let was agreed in around two weeks from the property going on the market. Communication was excellent throughout, highly recommend!

Claire · 10 July 2025

★★★★★ 5/5

Google

5 stars to Billie Radford for being so amazing during my tenancy journey with Marcus Barnard, Surbiton branch. Billie is always friendly, willing to help, always responds to any enquiries or concerns and is just such a nice person to deal with. Thank you Billie, I will miss working with you, you are an asset to your Company :-)X

Desire · 23 August 2024

★★★★★ 5/5

Google

I had an outstanding experience with Barnard Marcus, our estate agent, throughout the property buying process. Their dedication and commitment were truly commendable, ensuring a seamless journey from start to finish. A special shoutout to Ben, who went above and beyond to guide us at every step. His expertise, attention to detail, and willingness to address our concerns were invaluable. Thanks to this exceptional team, we found our dream home with ease. Highly recommended!

Vpk1011 · 23 October 2023

★★★★★ 5/5

Google

Excellent experience with Tom and the team. Selling a property will never be effortless but we really appreciated the constant communication and the ease and promptness by which questions where answered

MikeGaunt · 3 August 2025

★★★★★ 5/5

Google

Barnard Marcus have been so fantastic in helping me and my partner find a flat to rent. Billie and Sophie were very professional and attentive, ensuring great communication throughout. Would definitely recommend.

Annie · 10 July 2025

★★★★★ 5/5

Google

Belinda, the lovely mortgage advisor has been great. I have consulted her on two occasions for advice and it's clear she has the customers best interests at heart. She looks out for my interests and I will be happy to consult her again in the future. Thabks Belinda for your personalised help.

Ben · 19 March 2026

★★★★★ 5/5

Google

Myself and my partner rented a place through here and honestly they were incredible. Especially Billie and Sophie, they helped us out so much! We had some issues with the papers, and they were so patient and helped us push through to ensure we are successful. Honestly we couldn’t be more grateful. Incredibly friendly people and incredibly hard working too! Wish you all the best ladies ☺️

Fausta · 23 October 2023

★★★★★ 5/5

Google

Belinda is a great professional, responsive, and very knowledgeable in her field.Highly recommend!

Nathalie · 23 November 2025

★★★★★ 5/5

Google

The lettings team have been amazing helping me and my partner move at very short notice at a very stressful time. Billie Radford in particular has been so helpful and professional keeping us updated and getting things done quickly for us. Cannot recommend highly enough! Thank you

Izzy · 16 March 2026

★★★★★ 5/5

Google

I had a great experience finding my new home through this agency. The agent Billie was incredibly helpful, professional, and supportive every step of the way. Highly recommended!

Maral · 9 June 2025

★★★★★ 5/5

Google

After a long and considerable discussion me and my partner finally decided to leave behind the chaos of the city center and relocate to a more quiet, green and serene surrounding that is surbiton. Through alot of research and house surfing we found what to us seemed like the perfect place to call home. Paid the holding deposit and mentally prepared ourselves to move in by the weekend, I mean how hard could it be right? Wrong. After an exhausting examination provided by the referencing company that seemed like it was never going to end, we were relentless, determined and all the while petrified. During the whole process of the referencing it felt as if we would begin the day with one step forward and towards the night we would find our selves two steps back. Somehow the referencing company would find reasons to bring us back into a never ending loop, which become overwhelming and extremely stressful. However we were not alone, the phenomenal team here at Barnard and Marcus especially the help of Rebekah and Christine were crucial in helping us fight through the thickness of it all, it became such an emotional rollercoaster, collectively we became a team and in hopes of achieving one goal. With their support and constant day to day, minute to minute, Email correspondence , whatsapps to even sms and phone calls we were fully connected and in contact which in a way would give us relief and take off some of the pressure, and for that we thank them. And now we are here in our new home, which in itself is still a shock to all of us. And what will remain one of the most interesting interactions we have faced regarding renting a home, will also become one of the most interesting stories to tell.

SEKO · 23 October 2021