Barnard Marcus New Malden reviews in Kingston upon Thames

★★★★★ 5/5

Google

We have recently used Barnard Marcus's mortgage advisory services. Desmond was fantastic finding us the best mortgage deal. He went above and beyond to meet the tight deadlines we were working towards, to keep all the parties up to date and to chase the banks! He genuinely cared about helping us, making sure we secure the property and did his very best to asnwer any questions we had. It was an amazing experience, we are so grateful for the support he gave us! Thank you!

Natalia · 26 October 2022

★★★★★ 5/5

Google

Desmond from New Malden stepped in to help us with our mortgage application as Amirah, from a different branch, was on holiday. We had to apply for the mortgage ASAP to lock the offer and Desmond went above and beyond to meet such tight deadline. Desmond's professionalism and efficiency amazed us. Desmond was very prompt with emails/calls which eased the whole process. We would highly recommend Desmond!

Amin · 26 October 2023

★★★★★ 5/5

Google

Really excellent marketing of the property and a realistic valuation that came through in an offer very quickly. Jake and his team are very communicative and good to work with. I can't thank Desmond enough for his advice and dedication to helping me with a mortgage when I needed help quickly. Thanks to Michael and Serena for their support with viewings and liaison with my buyers

Geoff · 26 October 2023

★★★★★ 5/5

Google

Looked for a property with an agent called Tom and received a fantastic service. Have recommended to friends and family for anything we need in the future. Thank you Tom!

Alec · 30 December 2023

★★★★★ 5/5

Google

As buyers, we found the team and especially Michael, Jade, Serenah and Kecia, absolutely brilliant. We arranged several viewings, and hit several snags (due to our personal circumstances) during the process but the team was always contactable and incredibly helpful. I’m certain that if it had been any other agency or team, we would have lost out on the purchase of our dream home!

Its · 26 October 2023

★★★★★ 1/5

Google

I tried to purchase a house marketed by BM New Malden and I have never met more incompetent estate agents in my lifetime. Agents show up late to viewings and the sales progression team are impossible to get through to. Having spoken to their director, I’m not surprised - when I told him the bank had undervalued the property (well below asking price), he began arguing with me over it - as if I was the one that had valued the property! Absolutely avoid using these buffoons to save your sanity.

Belston · 26 October 2023

★★★★★ 5/5

Google

I have recently dealt with Bernard Marcus on a sale of a property and found them to be very professional and helpful throughout the process. Tom Peare was very approachable and went out of his way to make sure the sale went as smoothly as possible and kept me up to date every step of the way

Michael · 12 January 2020

★★★★★ 5/5

Google

Tom Peare was very helpful throughout the process, working with the entire chain ensuring completion in what is otherwise a difficult market. took self initiative to update us ahead of time and had a clear marketing strategy and people he would want to show the place to reduce family intrusion to a minimum. Very good service.

Sven-Ivar · 12 January 2020

★★★★★ 5/5

Google

My partner and I have recently moved in to a studio-flat in New Malden. We did all the process with Barnard Marcus Estate Agents, and we couldn't have choosen a better place. All the staff were proffesional, attentive and friendly. It was our first house rented alone, so we had a lot of questions. Tyler and Suzanne helped us via emails and phone calls, and they were always happy to colaborate. Many thanks to both of you!

Roberto · 26 October 2023

★★★★★ 5/5

Google

As a first buyer we had a great experience with Barnard Marcus in New Malden. Their team particularly Aaron Ferdinando helped us navigate the tough challenge of buying the house during the pandemic. Aaron is responsive, supportive and courteous throughout. He was always happy to answer any questions we had and able to follow up any of our queries with the sellers when we needed. I highly recommend Barnard Marcus for their professionalism and willingness to support throughout the process of buying.PositiveResponsiveness, Professionalism

Ali · 26 October 2021

★★★★★ 4/5

Google

Tom did a fine job and, although we selected a property that was handled by another estate agency, I can recommend Tom and Barnard Marcus.

Al · 30 December 2023

★★★★★ 5/5

Google

We dealt with Desmond fernando who was nothing short of professional, knowledgeable and friendly throughout the process. He took all of the stress away for us and made what we envisaged to be a challenging experience, a thoroughly enjoyable one. I will be recommending Desmond to anyone looking for a faultless, efficient and professional mortgage advisor. Big thanks again

Aji · 26 October 2023

★★★★★ 5/5

Google

We have just moved home and would like to thank Kecia at barnard marcus new Malden for all her hard work! She was our sales progressor and instrumental in getting our chain of six to completion. The after-sales process can be very tiresome and complicated ( especially in a long chain with other uncommunicative agents and solicitors) but Kecia was always very responsive and we are really happy with the level of communication and effort she put in.

Christine · 26 October 2021

★★★★★ 5/5

Google

Serenah and Kecia were incredibly professional, responsive and a pleasure to work with!

Ayn · 28 May 2024

★★★★★ 5/5

Google

I was looking for renters insurance for my newly renter property, Tyler was really helpful and it was a quick process, would recommend

Zoella · 26 October 2023

★★★★★ 4/5

Google

We have been hugely impressed with the professionalism of personnel at Barnard Marcus. Special mention to Tom Peare who kept us fully updated the whole way through the process and went that extra mile in securing us the best deal. But everyone there was very helpful, polite, realistic and professional.

Mary · 27 October 2019

★★★★★ 5/5

Google

A huge thank you to Tom for helping me find my first home. A friendly and helpful employee with exceptionally thorough knowledge.

Leteasha · 26 October 2023

★★★★★ 5/5

Google

I am extremely pleased with the service that I received. I have dealt with Arran previously when he was with another agent, so when I found he had moved I tracked him down. Both him and his new staff were very efficient and a pleasure to deal with. I spoke to Arran on Friday and by Tuesday of the following week he had a new tenant for me, the move went very smoothly, with the new tenant moving in 2 weeks later. I don't think I could really ask for more. Thank you to Arran and his staff

Paula · 27 October 2019

★★★★★ 1/5

Google

I went ahead and checked all these 5 star reviews and I noticed they seemed to be coming mostly from sellers. As a buyer I have a completely different story. Originally I didn’t want to blame all of Barnard Marcus (New Malden) but Tom Peare is just an Assistant Manager and he wouldn’t act in the manner he did if he wasn’t trained and/or instructed to do so. At one occasion Tom either didn’t understand how lenders do house valuations or he just simply lied to try and get things done faster by risking me losing money. Thankfully I had trustworthy advisors to rely on, when I want back to Tom to explain his advice was wrong, he just brushed it off making up excuses. Tom really crossed the line when he tried to stress us by threatening that the seller will pull out if things don’t go faster. A completely unprofessional email aimed to create emotional stress on the buyers which backfired when my wife and I were so mad we almost pulled out of the deal. To make a long story short, there was a bit of back and forth and things went from bad to worse. Tom at no point apologized properly, if anything he was arrogant, childish, unprofessional, making excuses and twisting facts wanting to have the last word. My patience ran out and I was done dealing with Tom. I enformed Tom and His manager that if Tom Peare is not removed from the deal, the deal is off! My exact words to Tom were “Moving forward, My wife and I both will not deal with you in any format, I don't want to see your emails or hear your voice.” That's how angry I was! I deal with many people in my personal and professional life, I don’t remember the last time I dealt with someone who got me this mad. Tom’s manager responded positively that they will remove Tom as a point of contact and that we won't have to deal with him again. After that Tom disappeared, not even a peep and I would had forgotten about him and not write this review if it wasn’t for how childish Tom Peare is! On the day of completion, the day where everything is done, he decided to send an email telling us to pick up the keys, he just couldn’t leave it alone! We were in contact with other people until that day, of-course he didn’t dare to contact us while the deal was still on the table. And his manager was well aware of this as they were also included in the email, makes me believe Barnard Marcus (New Malden) problems are deeper than just an unprofessional Assistant Manager. Just to give a bit of context, between the offer being accepted and the completion date, we took 6 weeks to do the transaction which is fast. I met the sellers personally and although they were in a rush they understood that these things took time and that things needed to be done right. Sp all that “Seller will pull out of the deal” was smoke and mirrors designed to push us to go faster so the agency can get its commision sooner! To be completely honest I wish the house we bought was with another agency, earlier we dealt with other agencies and they were much more professional than Barnard Marcus, for a fact our first couple of viewings with Barnard Marcus never happened because of “scheduling mistakes”. My advice to Barnard Marcus is to remember that both the seller and the buyer are your clients, focus on building long term relationships with people rather than hustling for short term commissions, I for one would never use Barnard Marcus to sell my property and will advise people to avoid this agency as there are better ones out there which understand the value of staying professional and building long lasting relationships with their clients.

Tamer · 27 October 2019

★★★★★ 5/5

Google

This is an agent that truly gets the right balance of providing information to keep you up to date, whilst not making it too painful. Barnard Marcus, have embraced technology and it feels more seamless than other agents when trying to sell, which is a massive plus. Tom Peare was our negotiator, ith his professionalism and enthusiasm he made sure that both parties were happy with the purchase. Other members of the team helped with Kecia doing our progression and Vanessa making sure administratively that we kept up to date before we became under offer. I would highly recommend the team with Jake as the manger, as they were helpful and informative right throughout the whole process. Well done guys, I have already recommended you to a couple of friends.

ANDREW · 27 October 2019

★★★★★ 5/5

Google

I recently purchased a property in Motspur Park and this purchase was running alongside the selling of my existing property all of which was undertaken by Barnard Marcus. I found the team that serviced me primarily Tom Peare and Phil Clift were excellent. Tom was very good at keeping us informed both on the sale and purchase of both properties and even after completion Tom has made himself available when I have had to ask him a few questions even though he was not obliged to do so. I would definitely use Tom and Barnard Marcus again

Basil · 27 October 2019

★★★★★ 5/5

Google

We sold our home through Barnard Marcus for a price we were happy with, in a really quick time. Such a great team. What else could you ask for :-) Five different estate agents came to value our four bed house in Norbiton, and we were so confused as they were all providing different advice, ideas, and contrasting valuations. Purple Bricks gave us the lowest valuation, and the highest was over 25% higher (a significant amount of money different!) When Jake from Barnard Marcus came over to value our house, everything was so much clearer after he talked their process through with us. We felt Jake’s valuation was spot on, so we decided to go ahead with Barnard Marcus. Tom and his team quickly organised photographs, floor plans and EPC (all paid by them) and our house went up online on all the major websites within a few days. Barnard Marcus even paid for featured listings, and our house came up at the top of the searches. We had about ten or so viewings in the first two weekends, where each time Tom would call us and explain how he had prescreened the potential buyers. Tom arranged the viewings around our busy schedule and often spent up to an hour showing a potential buyer around. The day after the viewings Tom would always call us personally and provide feedback on how the viewings went. Sure enough we had several offers to consider and only a few weeks after the house went on the market, we decided to accept an offer. Tom introduced Kecia, who looked after everything from getting offer through to exchange and onto completion. We accepted an offer from first time buyers who naturally had a lot of questions etc. Kecia managed this process so well. I am so glad we did not go with Purple Bricks because we seriously underestimated how much work was involved keeping us and our buyers on track between offer and exchange. Kecia managed and arranged our buyers to have second viewings, and answered lots of questions from both sides. She provided us lots of advice and reassurance about how the process worked. She was also excellent and chasing both sides solicitors to keep the momentum going. There is no way we could have managed this part of the process. Also, Barnard Marcus managed to help us by our new home! Thank you so much

Dean · 27 October 2019

★★★★★ 5/5

Google

Very professional yet approachable team, not the kind of estate agents to harass you to make an offer and get your money, whilst still being efficient. I dealt with Tom for the viewing(s), very nice and accommodating, knowledgeable as well. Phil, their in branch mortgage adviser, will do his best to find the mortgage best suited to you and his weekly updates were extremely valuable during the stressful process. Last but not but least, Kecia, from the sales progression team, really helped and made a difference for the contracts to be exchanges and sale completed. That was for me the big difference with other estate agents, being in touch with both parties she can chase people and push things through, which made a difference in my case. The only "negative" thing I would say is the collaboration and financial incentive to use their chosen solicitor is not worth it, I wish I'd found and gone somewhere else for that.

Julie · 27 October 2019

★★★★★ 5/5

Google

A big thank you to Tyler Scales, from New Malden branch. We are grateful for his help, kindness and patience.

Eugenia · 26 October 2023