Barnard Marcus New Malden reviews in Kingston upon Thames

★★★★★ 5/5

Google

Barnard Marcus New Malden helped me sell my previous house and simultaneously buy another, during the period September 22 to March 23. My buyer, my seller and I were the only parties in the chain. Barnard Marcus did a fantastic job of holding the deal(s) together to leave all three parties content, in very difficult market circumstances (resulting from the Truss and Kwarteng budget). However, better communication during the sale progression about my buyer’s mortgage application / intentions would have much reduced the inevitable stress inherent in such transactions. Overall, I was very pleased; “All is well that ends well”.

Vijay · 30 December 2023

★★★★★ 5/5

Google

Thank you Ekin for your help today very knowledgeable and professional highly recommended

Steve · 11 April 2026

★★★★★ 5/5

Google

I found my next home with the help of estate agent Tom Glynne, who went above and beyond. He was an immense help, super quick and responsive, always keeping me informed every step of the way. Tom was professional and committed. I couldn’t have asked for better support, highly recommend!

Lara · 24 April 2025

★★★★★ 5/5

Google

Excellent experience with Barnard Marcus New Malden. We were marketing through a competitor for a long duration and communication broke down and no offers were made. But we were so glad we made the switch to Barnard Marcus, Michael Jake and Serenah were fantastic - best team I have worked with in my years or buying and selling properties. I had multiple offers to chose from within a matter of weeks and with the help of Kecia in progression I had exchanged in 7 weeks! Very happy seller, 10/10 service would very strongly recommended.

Home · 26 October 2023

★★★★★ 5/5

Google

We have been very lucky enough to have Tyler Scales from Barnard Marcus in New Malden. He has been extremely helpful and responsible in making sure that all the work is carried out effectively and smoothly. He is the best estate agent I have come across who truly wants to help people to ensure that their housing need is met. He has helped us out and found solutions when needed. May God bless you. Thank you so much once again for being so helpful and caring. I recommend Tyler Scales for excellent customer experience. Kindest regards Qurat

Qurat · 26 October 2023

★★★★★ 5/5

Google

I had the pleasure of working with Desmond Fernando from Barnard Marcus Estate Agents in New Malden for my mortgage needs. From the very beginning, Desmond showed unparalleled dedication and expertise. Navigating through the mortgage process can be a complex journey, but with Desmond, it was made smooth and hassle-free. He was there every step of the way, providing clear guidance and insightful advice. He took the time to understand my unique situation and worked diligently to find the best mortgage option that suited my needs. His professionalism, patience, and prompt responses are a testament to his commitment to customer satisfaction. I am very grateful for his tireless effort to ensure that everything was taken care of properly and on time. I highly recommend Desmond Fernando and the team at Barnard Marcus Estate Agents to anyone looking for comprehensive, personalized mortgage services. They certainly exceeded my expectations and I am confident they will do the same for you.

Rasiah · 26 October 2023

★★★★★ 5/5

Google

I don’t normally leave reviews but the service offered at Barnard Marcus is so incredible that I’ve had to! As first time buyers, the whole process can be pretty stressful at the best of times, yet alone when your own solicitor pulls out! Ekin and Serena have been incredibly helpful at promptly resolving the issues so within 2 days we’re were back on track. They’re genuinely lovely people as well as being very accommodating, hardworking and knowledgeable. 0 complaints at all. Thank you!

Bethany · 1 October 2025

★★★★★ 5/5

Google

Excellent customer service from start to finish specifically Ekin Ho . Communication was clear, friendly, and prompt throughout the entire process. Any questions I had were answered quickly, and everything was handled professionally and efficiently. A pleasure to deal with and made the whole experience smooth and stress-free. Highly recommended.

Ali · 11 June 2026

★★★★★ 5/5

Google

Although we were not purchasing a property through Barnard Marcus, we engaged Darren Wild, their Mortgage Services Manager. We were immediately impressed by the comprehensive database he used to research the property we were initially interested in, one that was originally linked to Barnard Marcus. This capability gave us such confidence that we chose to work with Darren again when pursuing another property that had no connection to the agency. Darren’s extensive experience and prompt turnaround in assessing affordability were outstanding. At one point during our email correspondence, he remarked, “With that figure, I can comfortably work it out for you,” which reassured us that we had made the right choice in selecting him. His reputation clearly precedes him; even the vendor’s agent recognized his name and professionalism. When our originally planned solicitor was unable to provide both mortgage and remortgage services, Darren quickly recommended a trusted conveyancing firm and helped us secure a lender who could cover conveyancing costs, streamlining the entire process. We have even bumped into Darren on the street a few times, and his warm, humble smile each time reinforced our confidence despite the uncertainties of purchasing a home. Thank you, Darren, for your expertise and support, we couldn’t have asked for a better guide through this journey.

Young · 24 September 2025

★★★★★ 5/5

Google

Getting our first rental in the UK was a bit tough, with some bumps along the way. But Tom really came through, working hard with everyone to fix things and help us move into our great new place in New Malden. He’s super quick to respond and answered all our questions in a clear, friendly way. Tom’s effort and support made the whole experience so much easier than we thought it would be. If you’re looking for a home in the area, I’d definitely tell you to reach out to him, you’ll be glad you did!

TTs · 8 September 2025

★★★★★ 5/5

Google

The experience of working with Tyer was great. We greatly appreciated his assistance in finding our new rental home. He was very professional and knowledgeable, and provided us with valuable advice. He was also very responsive to our calls and emails, and was always willing to go the extra mile to help us. We would highly recommend him to anyone looking to rent a new home.

Lina · 28 May 2024

★★★★★ 5/5

Google

I personally would not work with any other estate agent in the New Malden Area. Suzanne and team are very knowledgeable of the area and clientele and means they can advise appropriately on rental terms Their hustle (from a landlord) perspective is remarkable. I had 8 days to find a tennant this was done in 6 referenced and lease signed. Well done team ! Look forward to many years with you guys !

Logan · 26 October 2023

★★★★★ 5/5

Google

All our questions about the property were answered in full, with estimates of costs already thought through by Roxanne, the Barnard Marcus representative who showed us around a property. She was helpful, friendly and knowledgeable.

Claire · 11 August 2026

★★★★★ 5/5

Google

We had an excellent experience with Mr. Eikon at BernardMarcus Estate Agents. He was incredibly helpful, supportive, and patient throughout the whole process. We viewed many houses with him, and his advice and guidance were always excellent and very much appreciated. He took the time to understand what we were looking for and was always professional, friendly, and willing to help.

Khalid · 11 September 2026

★★★★★ 5/5

Google

Desmond has been very professional and efficient throughout the whole process. Initially we had to sell the house to buy a bigger property half through in the process we lost the new property. But Desmond gave us fantastic alternative option to let out our existing property to buy a bigger property. Very happy with their service I have received so far and will certainly use his service going forward. Thank you Desmond for all your hard work to secure both mortgage offer and you made us updated and followed throughout journey . Great service and I will recommend him any day.PositiveProfessionalism

Rasiah · 26 October 2022

★★★★★ 5/5

Google

We had a perfect experience with Tyler. He found us a well suited a place that was perfect for our needs and location. Moving can be a difficult process and Tyler was fast at responding and patient. Tyler provided us with the service that Barnard Marcus strives for.

Nat228? · 25 September 2024

★★★★★ 5/5

Google

Tom Glynne has been assisting us with our letting and has been great. We have had a few challenges crop up with the let but throughout Tom has been accessible and attentive, and if he didn't know the answer, has consulted others. Can't fault the guy!

Nial · 19 October 2024

★★★★★ 5/5

Google

Nothing but pleasant experiences with Barnard Marcus. Ekin helped my partner and I through multiple viewings throughout our search. Very transparent and informative about every property viewing we had! Goes above and beyond to accommodate for us.

Eric · 11 May 2026

★★★★★ 5/5

Google

Cannot recommend Desmond Fernando's service enough. My husband and I were apprehensive about our upcoming re-mortgage, Desmond took the time to talk us through our options and make us feel much more confident about our choices. Desmond is proactive and reactive in the market and will go above and beyond to get you the best rates!

Sophie · 28 February 2024

★★★★★ 5/5

Google

We have just secured a new flat with Barnard Marcus and the process has been brilliant. Tyler has been so professional and helpful during the whole process and very communicative throughout. Different deposit options offered make renting more accessible which was very appreciated. Would recommend Barnard Marcus to other renters.

Megan · 28 April 2024

★★★★★ 5/5

Google

Great Letting company, very swift and helpful. Tyler was really helpful and very informative about the property we have just secured. Very responsive with anything we needed and did all he could to get us the right information. Honest as well which is something you need in this industry

Maada · 28 April 2024

★★★★★ 5/5

Google

Tyler was very very helpful made the move very smooth and was always updating us . Really highly reccomend barnard marcus and their employees . Tyler in particular nice guy very professional and cant speak highly enough about him.

Jordan · 11 October 2024

★★★★★ 5/5

Google

I had an amazing experience with Barnard Marcus, they were very helpful and always happy to answer any questions. I would definitely recommend them for anyone looking to find a property to rent! I would also recommend Suzanne who is their Senior Lettings Negotiator, she was very helpful, professional and very quick and happy to respond to any questions or concerns. A very big thank you to her and the team at New Malden who made the process easy and so much more stress free. Many thanks!

Hamad · 26 October 2020

★★★★★ 5/5

Google

We recommend selling your property with Barnard Marcus in New Malden. Tom and Michael were excellent in getting viewings and keeping us up to date. Despite difficult market conditions and when we felt like giving up Tom managed to go that extra mile and got us a first time buyer!. We have just exchanged and the team have helped us over all the different stages of the sale. They are all professional, friendly and always happy to help. Thank you all.

Valerie · 26 October 2020