Barnard Marcus New Malden reviews in Kingston upon Thames

★★★★★ 4/5

Google

We have been hugely impressed with the professionalism of personnel at Barnard Marcus. Special mention to Tom Peare who kept us fully updated the whole way through the process and went that extra mile in securing us the best deal. But everyone there was very helpful, polite, realistic and professional.

Mary · 27 October 2019

★★★★★ 5/5

Google

A huge thank you to Tom for helping me find my first home. A friendly and helpful employee with exceptionally thorough knowledge.

Leteasha · 26 October 2023

★★★★★ 5/5

Google

I am extremely pleased with the service that I received. I have dealt with Arran previously when he was with another agent, so when I found he had moved I tracked him down. Both him and his new staff were very efficient and a pleasure to deal with. I spoke to Arran on Friday and by Tuesday of the following week he had a new tenant for me, the move went very smoothly, with the new tenant moving in 2 weeks later. I don't think I could really ask for more. Thank you to Arran and his staff

Paula · 27 October 2019

★★★★★ 1/5

Google

I went ahead and checked all these 5 star reviews and I noticed they seemed to be coming mostly from sellers. As a buyer I have a completely different story. Originally I didn’t want to blame all of Barnard Marcus (New Malden) but Tom Peare is just an Assistant Manager and he wouldn’t act in the manner he did if he wasn’t trained and/or instructed to do so. At one occasion Tom either didn’t understand how lenders do house valuations or he just simply lied to try and get things done faster by risking me losing money. Thankfully I had trustworthy advisors to rely on, when I want back to Tom to explain his advice was wrong, he just brushed it off making up excuses. Tom really crossed the line when he tried to stress us by threatening that the seller will pull out if things don’t go faster. A completely unprofessional email aimed to create emotional stress on the buyers which backfired when my wife and I were so mad we almost pulled out of the deal. To make a long story short, there was a bit of back and forth and things went from bad to worse. Tom at no point apologized properly, if anything he was arrogant, childish, unprofessional, making excuses and twisting facts wanting to have the last word. My patience ran out and I was done dealing with Tom. I enformed Tom and His manager that if Tom Peare is not removed from the deal, the deal is off! My exact words to Tom were “Moving forward, My wife and I both will not deal with you in any format, I don't want to see your emails or hear your voice.” That's how angry I was! I deal with many people in my personal and professional life, I don’t remember the last time I dealt with someone who got me this mad. Tom’s manager responded positively that they will remove Tom as a point of contact and that we won't have to deal with him again. After that Tom disappeared, not even a peep and I would had forgotten about him and not write this review if it wasn’t for how childish Tom Peare is! On the day of completion, the day where everything is done, he decided to send an email telling us to pick up the keys, he just couldn’t leave it alone! We were in contact with other people until that day, of-course he didn’t dare to contact us while the deal was still on the table. And his manager was well aware of this as they were also included in the email, makes me believe Barnard Marcus (New Malden) problems are deeper than just an unprofessional Assistant Manager. Just to give a bit of context, between the offer being accepted and the completion date, we took 6 weeks to do the transaction which is fast. I met the sellers personally and although they were in a rush they understood that these things took time and that things needed to be done right. Sp all that “Seller will pull out of the deal” was smoke and mirrors designed to push us to go faster so the agency can get its commision sooner! To be completely honest I wish the house we bought was with another agency, earlier we dealt with other agencies and they were much more professional than Barnard Marcus, for a fact our first couple of viewings with Barnard Marcus never happened because of “scheduling mistakes”. My advice to Barnard Marcus is to remember that both the seller and the buyer are your clients, focus on building long term relationships with people rather than hustling for short term commissions, I for one would never use Barnard Marcus to sell my property and will advise people to avoid this agency as there are better ones out there which understand the value of staying professional and building long lasting relationships with their clients.

Tamer · 27 October 2019

★★★★★ 5/5

Google

This is an agent that truly gets the right balance of providing information to keep you up to date, whilst not making it too painful. Barnard Marcus, have embraced technology and it feels more seamless than other agents when trying to sell, which is a massive plus. Tom Peare was our negotiator, ith his professionalism and enthusiasm he made sure that both parties were happy with the purchase. Other members of the team helped with Kecia doing our progression and Vanessa making sure administratively that we kept up to date before we became under offer. I would highly recommend the team with Jake as the manger, as they were helpful and informative right throughout the whole process. Well done guys, I have already recommended you to a couple of friends.

ANDREW · 27 October 2019

★★★★★ 5/5

Google

I recently purchased a property in Motspur Park and this purchase was running alongside the selling of my existing property all of which was undertaken by Barnard Marcus. I found the team that serviced me primarily Tom Peare and Phil Clift were excellent. Tom was very good at keeping us informed both on the sale and purchase of both properties and even after completion Tom has made himself available when I have had to ask him a few questions even though he was not obliged to do so. I would definitely use Tom and Barnard Marcus again

Basil · 27 October 2019

★★★★★ 5/5

Google

We sold our home through Barnard Marcus for a price we were happy with, in a really quick time. Such a great team. What else could you ask for :-) Five different estate agents came to value our four bed house in Norbiton, and we were so confused as they were all providing different advice, ideas, and contrasting valuations. Purple Bricks gave us the lowest valuation, and the highest was over 25% higher (a significant amount of money different!) When Jake from Barnard Marcus came over to value our house, everything was so much clearer after he talked their process through with us. We felt Jake’s valuation was spot on, so we decided to go ahead with Barnard Marcus. Tom and his team quickly organised photographs, floor plans and EPC (all paid by them) and our house went up online on all the major websites within a few days. Barnard Marcus even paid for featured listings, and our house came up at the top of the searches. We had about ten or so viewings in the first two weekends, where each time Tom would call us and explain how he had prescreened the potential buyers. Tom arranged the viewings around our busy schedule and often spent up to an hour showing a potential buyer around. The day after the viewings Tom would always call us personally and provide feedback on how the viewings went. Sure enough we had several offers to consider and only a few weeks after the house went on the market, we decided to accept an offer. Tom introduced Kecia, who looked after everything from getting offer through to exchange and onto completion. We accepted an offer from first time buyers who naturally had a lot of questions etc. Kecia managed this process so well. I am so glad we did not go with Purple Bricks because we seriously underestimated how much work was involved keeping us and our buyers on track between offer and exchange. Kecia managed and arranged our buyers to have second viewings, and answered lots of questions from both sides. She provided us lots of advice and reassurance about how the process worked. She was also excellent and chasing both sides solicitors to keep the momentum going. There is no way we could have managed this part of the process. Also, Barnard Marcus managed to help us by our new home! Thank you so much

Dean · 27 October 2019

★★★★★ 5/5

Google

Very professional yet approachable team, not the kind of estate agents to harass you to make an offer and get your money, whilst still being efficient. I dealt with Tom for the viewing(s), very nice and accommodating, knowledgeable as well. Phil, their in branch mortgage adviser, will do his best to find the mortgage best suited to you and his weekly updates were extremely valuable during the stressful process. Last but not but least, Kecia, from the sales progression team, really helped and made a difference for the contracts to be exchanges and sale completed. That was for me the big difference with other estate agents, being in touch with both parties she can chase people and push things through, which made a difference in my case. The only "negative" thing I would say is the collaboration and financial incentive to use their chosen solicitor is not worth it, I wish I'd found and gone somewhere else for that.

Julie · 27 October 2019

★★★★★ 5/5

Google

A big thank you to Tyler Scales, from New Malden branch. We are grateful for his help, kindness and patience.

Eugenia · 26 October 2023

★★★★★ 5/5

Google

My mortgage process was led by a competent advisor Desmond and he made things easy to understand. Being a first time buyer, he explained to me in details the choices, expectations, and the system itself. He assisted me throughout the journey and communicated professionally to the lender, solicitor and seller’s agent. He guided me throughout the process so lender will give me the amount I needed and always informed me what’s happening until the end. If you want your mortgage to be successful, I highly recommend this agent and Desmond for their exceptional service. ⭐️ ⭐️ ⭐️ ⭐️ ⭐️PositiveResponsiveness, Quality, Professionalism, Value

Patrick · 26 October 2022

★★★★★ 5/5

Google

Down to earth and Professional service from Tom, would 100% recommend 👌 …

Nick · 13 December 2025

★★★★★ 5/5

Google

We dealt with Tom Peare on what was a very complicated purchase where the seller was incarcerated midway through the purchase. As experienced buyers that was something very new to us as it was for Tom. Tom was excellent and certainly went the extra mile even meeting with the prison officers out of office hours in order to obtained signed paperwork for the seller solicitors, enabling us to proceed with the sale without too many delays. I cannot commend him enough for his efforts and for keeping us up to date through the transaction which i believe wouldn't have happened without his valuable input. For anyone looking to use Barnard marcus in New Malden I would strongly recommend that you speak to Tom, you won't be disappointed!

Matt · 12 January 2019

★★★★★ 5/5

Google

Tom was excellent in showcasing the property, super friendly, knowledgable

Panagiotis · 28 April 2024

★★★★★ 5/5

Google

Fantastic Service from the Barnard Marcus team. Tom was great to deal with in showing me the property I went on to purchase and getting the ball rolling and Kecia was a star in keeping that ball rolling through to exchange and completion.

6JaHo · 26 October 2020

★★★★★ 5/5

Google

Suzanne and Grace were really helpful. They managed to rent out my flat within 8 weeks at the expected rental fee and as a first time land-lord gave me lots of useful advice about what I needed to do. I would highly recommend them.

Kelly · 27 October 2019

★★★★★ 5/5

Google

We have been lucky enough to have Tom at Barnard Marcus New Malden helping us with our new home search. He has been really amazing and accommodating, booked us in for 3 viewings in the same day and also got us the offer accepted for one of the houses that we loved. Very kind and always there to answer any questions. Thank you!

Madalina · 26 October 2023

★★★★★ 5/5

Google

From start to finish we were very impressed and happy with the service we received from BM, and from Serenah and Lois in particular. Serenah really went the extra mile to resolve any issues speedily and efficiently and always with a smile in her voice. We really appreciate all the support given and for getting us over the line with the sale. Thank you!

Jane · 10 March 2025

★★★★★ 5/5

Google

Barnard Marcus negotiated a purchase for me. I found everyone very helpful , especially Michael who was the main person I was dealing with. Very efficient, I put in an offer and next day I had started process to buy. He kept me updated throughout, I found him to be very professional and very polite from the beginning to ultimately handing over the keys . Thank you for all your help. Great customer service.

Annie · 27 October 2018

★★★★★ 1/5

Google

This property is so rude and racist. I had an appointment to see the house at 11 a.m. As soon as the house came up on the site, I visited it twice and made a reservation. They said she would contact me the next day and didn't contact me. So I went there again. I said I wanted to see exactly the 4 bed houses I saw on the site. By the way, she asked me how much budget I had in mind that I didn't even know the house price? anyway I was on my way after waiting a week, and Suzanne Seeley Sequence, who works there, called me at 10:50 a.m. to cancel the appointment. I was already almost there. All she said was that I was sorry for just one phone call. I'm so angry that I've given up my time. And when she say that the house is only available at 11 p.m. on Saturday, and suddenly you say it's not available, you can't help but think that they're a racist. I have no choice but to think that I can't show because I'm Asian. The only time I can see the house is 11 p.m. on Saturday, and who suddenly signed the contract? And the house is still on the site. I can't stand these rude people.

런던맘 · 26 October 2020

★★★★★ 1/5

Google

Had an offer accepted on a house my partner and I fell in love with. We had sold our house to first time buyers. Barnard Marcus changed the status on Right Move to Sold STC and we were communicating with our broker and solicitors to exchange as quickly as possible. 10 days later Barnard Marcus called me to let me know they have to inform all potential buyers, BY LAW, who viewed the property that an offer has been agreed and that one buyer has made an offer higher than ours. This is disgusting gazumping tactics and they did not legally have to inform any potential buyers. They are talking nonsense, imagine another week down the line after we had paid solicitors. I would not recommend this estate agent and their dirty tactics just to squeeze an extra few hundred pound commission.

Tom · 26 October 2020

★★★★★ 5/5

Google

We initially thought about using an online company to sell our house but very glad we opted to use Barnard Marcus instead. Excellent advice and great marketing meant we had offers straight away, one of which resulted in a sale. All the team at New Malden were friendly and helpful right the way through the process.PositiveResponsiveness, Quality, Professionalism, Value

Tubax61 · 26 October 2021

★★★★★ 5/5

Google

They offered a fast and secure service. They found my flat and assisted me with all the paper work. I never had such a smooth service before. Many thanks to all the staff. Very good And a specific big thank you to the service of Suzanne and Tom. Brilliant is the world to describe it.

SALVATORE · 26 October 2023

★★★★★ 5/5

Google

We had a fantastic experience with Barnard Marcus. Michael and Serenah could not have been more helpful with all our questions and helped us eventually found our forever home. They were always friendly and professional and wecontinue to give them a wave when we walk past 2 years on! Thanks so much ❤️

Laura · 30 November 2023

★★★★★ 1/5

Google

The woman from Barnard Marcus New Malden who showed us around the property lied to us when we asked had it been marketed under a different agent before. We found out ourselves using PropertyLog. This Estate Agent can't be trusted! I'll be making an official complaint with PRS

Sara · 28 February 2024